AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
This has become my go-to casino. They honestly just do so many things RIGHT. Their response time with communications is the quickest...by far.
They also accurately assess my questions. Lol Sometimes, with other sites, the response takes well over a day...and then, their answer doesn't even remotely answer what I asked. So, I appreciate it.
2. Cashing out is immediate. That's key for me. The bitcoin doesn't ever tend to make it back to my bank, but it stays in my wallet, and allows me to play another day. There is another site, where I actually tend to be luckier, but I don't like it because their cash out process takes far too long. I like to have my options safely in my btc wallet, not anyone else's. So, I appreciate it.
3. Bonuses- These guys kill it. No other btc casino is as generous. Not even close. That makes it pretty hard to want to deposit anywhere else very often. So, I appreciate it.
As for what would make your site even more stellar for me.. :-) ......it would be to lower the bet on endorphina games. I love endorphina, but it's a stinker. Unless it's hitting, it's like hemorrhaging bitcoins. Haha Whenever I play it, I know I'm in for the long haul most of the time. Sometimes I'll deposit at that other casino, just so I can have a fair crack at it. I can bet as low as 10mbtc's there. I hope to one day be independently wealthy, and then I'll ask you to raise your max bet. But, for now, I just like to play on a hope and a prayer. :-)
Honestly, though. You guys are top notch. My sincerest thanks.
Hi there, Thank you so much for the nice review and the praise :) Regarding your feedback on the Endorphina games, we have now added a lower coin value (0.01 mBTC) meaning that you can now bet lower on these games as well. If you have any other feedback about the site, feel free to post here or ask us in the chat. In the meantime have an awesome week!
This casino is by far the most trust casino anyone can ever play in. Sure sometimes they lag in depositing your withdrawal when it's a big win. But if you're mentally strong enough--you always get paid within a day.
I've won over 1000 mBTC three times a week. That's how I know I trust this casino.
Usually online casinos I've win big at I would notice all of a sudden there would be a big hault to my winnings as if all the games I'm playing are rigged (NO BS) - and one more important thing I wanted to add in.
This is the ONLY casino I've ever been able to withdraw real money I've won from playing their FREE BONUS SPINS. I won 1.7 BTC from playing the free spins from the game the Exterminator. I usually never get excited about stupid bonus chips or bonus spins because I've noticed it's totally impossible to ever withdraw money from these "free cash." Bovada would be my next real live money casino I'd recommend.
I will share my experience with them later. But bitstarz I would just like to say... Thanks for putting BTC online gambling on the map!!!!
Bitstarz is my favourite casino. They are quick to respond to any query I might have, and always in a friendly manner; they have the best loyalty bonuses I have come across; their payout time is very fast; and they have a good variety of games.
My only dislike is that the Endorphina games are a little expensive.
Hi there, So happy you're enjoying the casino mate! When it comes to Endorphina, do you mean that the minimum wager is too high or that you haven't been lucky playing those games? Would love to hear some more feedback there as we cannot control the payout of the slots, but we might be able to do something about the minimum bet allowed! Have a great weekend champ! BitStarz
I went to the Bitstarz based on other reviews and true to form I was impressed. Firstly I think the loyalty program is probably the best I've ever experienced they really take care of their customers.
Really like the range of games, in fact was introduced to a few new game suppliers which I really enjoyed. Outlay is very user friendly. Support is quirky which I enjoy and very effective when you speak to them.
Oh and the withdrawals are the fastest I've experienced to date. I've been playing here for the past 5 weeks and been having a good time, some wins some loses but seems like a fair casino to me.
My only complaint would be the deposit function when playing games, rather than having to exit to deposit it would be good to have a live deposit function. but this is only small.
Mr Steve! Thank you so much for the kind words. That's a very fair point, we have this functionality for Bitcoin but we do not have it for other currencies as of yet, but I will ask our developers if they can sort this out for you. Please feel free to check back with us on live chat so we can inform you once it has been sorted. Again, thank you so much for taking your time to review us :) All the best, BitStarz
Stress free deposits and cash outs.
Great customer service.
Many selections of games and free weekly bonuses (spins, loyalty rewards, match play, etc).
Maybe Sportsbook in the near future? Would be nice to use the same site for sports.
Hi Leo, We very much appreciate you taking your time to write such kind words buddy! As for the sportsbook, it's nothing that we've got planned in the pipeline right now, but if the demand is high enough, I'm sure that something we'll look into for sure! Have a great day! Team BitStarz
One of the best casinos. A lot of bonuses, a huge selection of games, very fast withdrawals - within a few minutes. Nice, polite and helpful support. I would recommend to anyone!
Hi Mateusz! Thank you so much for the kind words :) I hope your luck continues here at BitStarz and if you have any questions, just let us know! Team BitStarz
I used the certified casino list here and picked up Bitstarz as my next pick to try out. I am not dissapointed!
Nice layout (although it loads a bit slower than expected sometimes), a lot of games etc.
Pros:
A lot of games
Easy to upload docs
Livechat is fast in response
The support (Cudos to Chris especially) is totally awesome, superpolite and really effective. Among the best in the business so far imo.
Fast pendings and payouts.
Overall an really really good casino. I strongly recommend yall to try it.
Well honestly almost nothing. I only miss Playtech's games. Thats it.
And mayyybe the possibility to see credits instead of coins in some games, but that's not bitstarz fault :)
Hi Broclol, Thank you (tack!) so much for the kind feedback. We're actually looking into getting play tech so hopefully we'll be able to tick all the boxes pretty soon :). I will also pass on the words to Chris, we might have to start paying him more now... : ) Olle, BitStarz
It is an amazing casino. Colorful slots, excellent bonuses, payment of funds to win instant, nowhere else have not seen this.
Wager clears easily.
Responsible and very friendly staff.
Prosperity and success. I recommend to all!!!
Some positive emotions 10 ++++ ) )
Mishail, Spazibo! Thank you so much for the nice words. We're so happy you're enjoying yourself at our casino, and we hope your luck continues! Anything you need, you know where to reach us! / Nick, Olle, Mike
Very nice casino, fun to play. I made three deposits and two withdrwals.
Whith the third deposit went something wrong , i didn`t get the 50% bonus, so I went to the live support en within 1 minute, problem solved, good service en fair play.
Thank you Bitz
Dankje wel jojootjes! We really appreciate the kind words and I'm happy Mike was able to resolve the bonus issue quickly. If you need anything else, just let us know and we'll be delighted to assist you :) Again, thank you so much for sending some love our way! Olle, BitStarz
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Lots of game lots of freespins and thé chat support are thé best
Last time I deposit 25 want to play megamoolah or Quickfire game my favorite was unable because they where having trouble with all Quickfire. That's fine but I wish I could have see message about it so I would not deposit my 25 in there sincèrement I could not play my game that was lost of time and money.