AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Geoff! Thank you so much for taking your time to write such nice feedback : ) If you need anything, just let us know, and would be great to know how we can improve the site so we can get 10 stars the next time! :) Mike
Superb casino.The staff is very professional in answering any question related to your account.They will also advise you on what slots are hitting at the moment if you ask them.They make sure withdrawals are fast (they are immediate upon request and confirmation).
And most of all - the games are verifiable fair, most especially Multihand Blackjack Pro. If you look at the rules listed, they even tell you it has the best odds of any game in the casino.
They don't call you and blow smoke either. They politely send you a welcome email. And they don't need to call you and blow smoke either. Their product speaks for itself.
In short, they are not out to exploit you.The staff will congratulate you if you win. I've seen comments about them related to slow payouts or an unwillingness to cash out a win. Show me someone who rifles through bonus codes without ever making a deposit and then gets on here and complains about this company when they don't even read the fine print and I'll show you someone who would be better suited to do something else with your time.
If you deposit and win, you will be paid and congratulated. That's called professionalism, which is refreshing to see given that this type of business is ripe with rip off substitutes. But bitstarz is definitely NOT one of those casinos. First class all the way.
The only thing I don't like about this casino is the fact that I don't cash out sooner when I'm up by a reasonable amount. And that's on me.
And I pity the poor fool who does the same thing. Cash out when you should. And may the force be with you :)
Hi there, Thank you kindly for taking your valuable time to write such a nice review! Let us know if there's anything we can do for you and I hope you're able to cashout a nice win soon! Mike
Good site had a huge first cashout and after verification and some hassle using a bank transfer because they had issues with Trustly at the time I received my Money quite fast.
After this the few times I managed to make a withdrawal it has Always been really fast.
The microgaming slots have been down for like 5 months and still is which I find really strange.
Hi Dingdingmaster x, Thank you for the review and congrats on the big win! It is very unfortunate about the MicroGaming slots, they have been unavailable on all sites that are on the Direx N.V platform for almost 3 months now and it is very frustrating. Luckily we have plenty of other amazing game providers that keep adding more and more games almost every week! As soon as the MicroGaming games are back we will send out an email and let you know. In the meantime, just let us know if you have any other feedback or questions about our site. Have a nice week /BitStarz
Think it's more what isn't there to like haha. I love this casino!
The support guys are awesome!
They have great bonuses, everyday there is something on offer whether it's free spins, deposit bonuses and my favorite the Friday loyalty bonus ;)
I have cashed out A LOT from this casino! Haha
Great selection of games, I only play slots so can only give me experience on these only and not the other games but the RTP seems pretty good for these :)
Nothing really lol. I guess only downside for some is that live chat isn't 24/7 but if you leave a message one of the guys will usually get back to you pretty quick anyway :)
Hi Fannie Annie, Thanks a lot for the nice review :) We are happy to announce that we will have 24/7 coverage within the next week or so, so anytime you need help we will be there to assist. Have a nice week! /BitStarz
When we talk about Bitcoin online casino we talk about some pretty good stuff of it! The good example is the feature of the bitcoin casino! Since this is a certified bitcoin casino Bitstarz must be on my top listed casino! I’m glad that this casino was refutable and aside from this there service is so great, I’m so amazed on how they governed their casino, with this I can smoothly play the casino games that I like for example the Microgaming , Betsoft and some of the live software games all are convenient and all you want to play are mostly here!
Like any other casino they offer an assortment of bonuses and you can see lot of differences from the other bitcoin casino that offers a mean bonus and higher wagering requirements,but meanwhile their casino will truly inviting you to their provably fair casino games and for my experience it’s satisfactory delicate!I can’t say all but they are full of bonuses and stuff from their casino you like 50% reload of bonus for Monday, invitation from email to their exclusive bonus offer or tournaments and many more!
Here’s the deal here, there was a time when I won from their casino and this is a form of Bitcoin currency. The winnings came from a deposit bonus so to conclude I must wager the bonus right. After I completed it I checked first my balance and the wagering requirements. I approach their support team and pretty well they’re 24/7. The support staff was trained professionally and friendly not to be over reacting but they were efficient live chat I have ever talk to.
Latter, I quickly after all of the process I received my payment through my Bitcoin address and there you go I loved their casino very much. Unfortunately, from now on I’m not active from my account because of personal reasons but sure if I have the time and fixed my problems I will definitely bare a hand from their casino!
Hi Macdonis, We really appreciate the kind words, thank you! Let us know if you come back and we'll hit you up with a welcome back bonus! : ) Have a great day and thanks again! BitStarz
Thumbs up for this casino thanks!!
Joined the casino made the first deposit but the the welcome bonus was not added but I started to play already after some minutes I reached 0 euro. I decided to deposit again and asked if I could get the second deposit bonus.
They were so kind and added the first deposit bonus even if it was my mistake to forget to activate bonuses for me.
A very good casino made a withdrawal from 350euro and verification was all in 1 day complete.
"Thank you", finally a great casino that treat costumers perfect!!
Hi there, Thanks for taking your time to review us Ramonnie! Please let us know if there's anything else we can do to improve the casino so we can get 10 stars next time! : )
Best support and great games. They have fair policies and self exclusion unlike many others.
Not a big fan of playing bits. Once you used to RTG the site takes a while to get used to.
Hi there, Thank you so much for the nice words! When it comes to not being a fan of Bitcoin wagering, did you know you can instantly exchange the Bitcoin for Euros and play? If you need any help with that, let us know!
Talking about bitz starz casino is superbbbb casino.
Verification very quick withdraw only took hours, games casino wide variety so smooth, modern graphic layout games
Just the only ones casino ....superbbbbb
Thank you so much for your feedback :) If there's anything else we can do to improve your experience, let us know!
Everything really!! Bit Starz Casino has an easy to navigate website and a great selection of games.
The bonuses are generous and the customer service I received from online chat was next to none 😃
Nothing much I really don't like about this casino!
Thank you so much for your kind words EllesBells :) Let us know if there's anything else we can do to make your gaming experience even better!
Everything! This casino is amazing! Mike is so cool is it unreal I JUST signed up and man? That guy was as quick as a bullet to answer all my questions!?? I haven't even made a deposit yet and this will become my favourite casino! The games are awesome.
Love the layout quick and easy to read and navigation seems great. I knew exactly what to do and where to go. Idiot proof site lol.
Love the taff already! I really have enjoyed playing and it's not even been to long! 20 free spins are hard to pass up!
Love the selection of games.
The endorphina wager is very high, the only draw back I see otherwise? Nada! :)
Hey Eddiemorris, Thank you so much for the awesome review! We have recently added coin value 0.01 on the Endorphina games, so you will be able to have lower bets on all these games as well now! If you have any other feedback about the site, feel free to post here or ask us in the chat. Have a great weekend!
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Fantastic Casino, easy to navigate, huge choice of games.
I've had very little cause to use support chat, everything just works. The little contact I have had has shown the staff to be friendly and accommodating.
Always happy when I get one those emails saying 'hey friend, enjoy these free spins'.
My first withdrawal was shockingly fast, considering I had to resubmit one of the documents, I still received the cash in maybe 30 minutes. I think if they could they would bring you complimentary snacks and drinks while you play.
Bitstarz is gaming the way it should be, highly recommended.