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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The whole casino runs fine, never any problems and lightning fast withdrawals! My last win was 6700 Dollar, with a spin at 42.5 dollar, nice win right! Cash out was in my wallet (skrill) within 3 days!
The only thing now, the last MONTHS!! the Microgaming slots are not available....how com guys? I already had a chat with Mike, but is still " we hope it will be fixed asap..."
Please let your players know what's going on...
Nothing, only the MG problem mentioned above..
Great casino, for me the best still!
Hi there, Thank you so much for taking your time to write such a nice review, we really appreciate it! : ) As for the MG games, we're really sorry about that, but unfortunately it's not just an issue with BitStarz, but the whole platform that we use, so anyone using the same platform are not being able to provide the games. Trust me when I say that nobody wants the games back more than us, and we are sincerely doing our best to get them back, but it sure is taking it's sweet time. Thank you for your patience mate, and hopefully we will be able to get the games back, in the near future. I promise we'll send out an email to inform you once that happens! Kind Regards, Olle, BitStarz
This casino has the best customer support! Mike and Chris are great. The games are fun and pay.
Hey Benz15, Thanks a lot for the nice review :) Let us know if you have any more concerns regarding the site and what it would need to improve to get 10 stars the next time. Have a nice weekend! /Mike
Nothing at all.
So here is my first ever review (after been a member for many months) I must be brain dead as I have no idea how this has a perfect 10.
1. Deposited in CAD 3 /5 providers DO NOT allow them to be played AT ALL in CAD
2. Out of the 2/5 remaining providers One can't use bonus funds
3. The last remaining provider is broken on the website (microgaming)
I felt so cheated and robbed Demanding a refund back to my account!
Hi there, I'm sorry you've been disappointed so far. We do our best to provide as many games as we can for the various regions and currencies we cater to. With that being said, there's quite a few games available for players playing in CAD, and the selection of games varies a lot depending on the provider. We might have just a few games from some providers, and over 60 games from another, so number of providers available for a currency doesn't necessarily reflect the selection. Just to point this out as well, it's unfortunately not our call when it comes to the availability of the currencies accepted from the game provider's end. They make the call about what currencies they want to provide wagering in, and as mentioned, we're doing our very best to add as many as we can. In terms of a refund, I hope you understand that this is not possible, and I'd like to ask you, as you say you've been a player here for months, if you've addressed your disappointment to any member of the staff as of yet? It would have been great if you would have mentioned this at the get-go so you wouldn't go on and be a disappointed customer for months. Olle, BitStarz
The games are fun, aesthetically pleasing, and some do seem to pay out pretty well.
Did not like the way the bonuses were set up. Anyone notice that you don't get take out the money you deposited or keep any of your winnings until you've wagered 40 times what you initially deposited?!?! And they do this for your first 4 deposits It seems like they're just tricking people. I had played one of the slot machines from .0008 Bitcoin up to .015 and by this time had wagered 20% of what they required me to wager before they'd let me take any of it.
If I would have made the deposit and played that game without letting them match my deposit with that "Bonus" then I could have kept all those winnings and put it to really good use. It's just an underhanded tactic they're using so they can keep all the money you deposit into their casino and all your winnings don't fall for the bonus that's how they get you... You will never be able to win enough to wager enough to take any out unless you are very lucky...
Is trust casino nice support and realy lot of free spins every time u ask a support no problem very nice live support
and cash out in few minutes .Thats the bestt place for play like now beetwen many casino ,
for me nr 1 .Jopsonnn
like there all is made it like have to be mabe litlle bit more bonuses and promotion . But no problem att all regards
Hei Jopsonnn, Thank you so much for the awesome review! We are working really hard to have the 24/7 coverage and super quick withdrawal times. Regarding our bonuses, we just had a week long 100% cashback promotion on top of all of our regular offers as well. But we will make sure to let you know when we have even more bonuses going on :) Have a nice week!
Cashout are very fast with e-wallet (less than 10 min).
You get free spins each week and they add habanero slots.. good for us who can't play NetEnt game
Just to say something, the time to load Betsoft game :-)
Bonjour Loul! Thank you so much for that, much appreciated. We try to do our best to provide the best games out there. We just added GameArt, which might be available in your region and on top of that, we'll be releasing 2-3 new providers shortly, so keep an eye out :) Hope you have a great weekend and let us know if we can be of assistance. On top of that, always remember to dream big and win bigger :) Mike
I have tried several other casinos but bitstarz has stood out by far. Beside the fast processing times for both deposits and withdrawals the one reason that I will continue to play at bitstarz is the customer service. They are all great but Chris has made a great impact on my decision to only play there.
Even when I lose I Stay happy because of Chris and he is always courteous. When I had my first big win after many losing sessions he personally congratulated me. He makes the entire company look good because of his great customer service.
I make first time deposit I'm won 750 euro
Best online casino
Very helpefull customer service
First off this is a legitimate, respectable casino. I have played online casinos as long as they have been around. This casino stands way above any and all competition. I actually feel very confident that I have a great chance of winning each and every time I play.
In the last year I have cashed out 4 times from 500.00- 4,000.00 (USD) in bitcoins of course. You will not find an online casino that pays out faster. My last withdrawal approx 2vweeks ago for 5 btc, was processed and in my btc vault in less than 1 hour.
Do not hesitate to play here, Mike and the online support team are stellar!
Not really the fault of the casino, but there are SO many games offered by bitstarz that are not allowed in the US.
The mobile play can be a bit slow and lag.
Really no real complaints
Hi there, Thank you so much for giving us such great feedback, we really appreciate that. We try the best to make as many games available to as many territories as we possibly can. We respect your feedback and will do our best to add additional games available to you shortly! Kind Regards, Mike
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Support is incredible
Great choice of games
Fair bonuses
Lightning fast payouts
Chris and Mike put up with me.. username is coolmacs
Perfect, except, I need to do a better job of winning more...