BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
BitStarz Casino Bonuses
Check out other BitStarz Casino Bonuses and pick one that suits your needs.
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
BitStarz Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
I've signed up at BitStarz somewhere in 2016 but never made a deposit because I wasn't sure what to think about them.
Recently I noticed that BitStarz getting more and more positive reviews and to me that was very helpful because positive feedbacks are scarce since the arrival of rogue casinos.
My experience with BitStarz was and is still great but I have to be honest, I wanted my account to be verified first before handing over my money to them therefore I took the liberty of using their upload document feature. Normally 1 business day should be enough for them to verify my account but apparently it wasn't, so I gave them another business day because they might be too busy for it. Next day in the afternoon, still not verified. I might sound hasty and believe me I am a very patience person, so I contacted live chat regarding this and he said the documents will be checked when a withdrawal is requested. Well I need them verified first before making a deposit I said, the guy was nice and helpful and he checked my documents, within a minute my documents were verified. That was the fastest account verification ever! And I like it.
Making my first deposit was easy and my first deposit bonus was added instantly. I know for a fact MrSlotty and Habanero are the latest gaming provider and they are only available at this casino and just a few others. MrSlotty sounds very cheap but that didn't stopped me from trying them and boy very disappointed I was. Why was I disappointed you may ask? Well, see it for yourself.
Habanero in this case is a very interesting software, I have tried a few of their latest slots and also the oldest ones and I like the latest games more. I do believe Habanero will be one of the best gaming software in the future. Next to MrSlotty and Habanero, BitStarz has a few other softwares including NetEnt.
Payments went very fast, I was stunned when I saw my payment was processed within 30 minutes, I expected about 12 hours or more.
Live chat support are always there, sometimes there's a waiting list but that's always better than email support. I will keep playing here and I know somewhere in the future I will cashing out a few grands.
2 things I dislike a bit :
1. Webpage loads slower than others.
2. Free spins added in batches, I would prefer getting them all once.
Paid 5$ to play and receive the welcome bonus won 953.00 on slots. was paid by recheck direct deposit within 2 banking days. Safe secure fun and got my winnings fast would definitely recommend this site!
One of the best casino I have play. Withdraws instant... just perfect Bitstarz !
Now the only thing is theMICROGAMING unavailable anymore this is crazy... Common Bitstarz PLS fix the issue players like me waiting for microgaming back... tnks
Of all of the many, many casinos I've been a member of - and the embarrassing among of money I've put into them... I can honestly say Bitstarz is by far my casino of choice.
I, as well as the handful of friends I have that also play - actually win here.
The live support is always courteous and helpful. And because there are only a couple of people; rather than dozens of different people you'll talk to, they actually become quite familiar with you.
The games all run smoothly on both mobile and desktop versions, on all browsers, and the selection is abundant.
Deposits and payout is so simple, and literally almost instant.
Nothing personally - if you're looking for sports bets this wouldn't be the casino for you..
Good Casino, withdrawal just take a min. I will introduce to friend.
I had very bad playthrough and the welcome bonus addition, I mean the 20 spins you get for a whole week, same. I never had such bad RNG losing not exactly winnings but that's the only casino which changed my point of view completely. The Customer Support after I said I cannot claim my 20 spins in the evening because they gave them differently to others online casinos, sth around 19:00-21:00. The employee told me that he cannot help me so I thought the same thingy like everywhere. Maybe 20 minutes later I get e-mail from their Support Department with no deposit freebie... It's not about the amount. IT WAS JUST ABOUT THE GESTURE!!!
None negative aspects at all, maybe aaa, the time I waited for documents being verified was weirdly long but after I joined chat, immediately.
BitStarz Casino: Like the name says you are a Star :) and I like everything about you
1. Good Selection of Games including MGS my Favorite.
2. Fast Withdrawals (very)
3. Nice Stable gaming environment and very user friendly (T&C's etc)
4. Good Ongoing promotions and Comps.
5. Very Reasonable Withdrawal Limit.
and the list goes on and on very positive and a very dynamic company all the best for 2017 Bitstarz.
What do I Dislike : Well theres only one small thing would be great if you had Ecopayz as a withdrawal option
Due to "Technicalities" with Neteller me and quite a few others have shifted shop would be great if it was
considered and thank you for your time.
Hi Astaroth, Thank you so much for that nice review! :) When it comes to deposit and withdrawal methods, we're trying to do our best to accommodate for all players, regardless of region. Ecopayz could be something we could look into in the future. With that being said, have you looked into using Bitcoin? With instant deposits and withdrawals, this is the most preferred payment method among our players and is something I'd recommend you look into. If you need any help to get started, just let Mike or Chris know via Live Chat and we'll be happy to help! Olle
Very fair odds and the promotions are great I got 4/5 skulls and the 5th wasn't connected! Withdrawal is fast no bs.
The support is wonderful they are helpful and great and they will answer all your questions and even fix your bonus if it doesn't work or something went wrong. I love this site it's default bets are fair and if you max bet on accident you can't bet more than 5$ on slot which is a good policy imo.
It's not clear that your money is bet first to some people it seems... I also think that a better way of sorting games would be great with some option to preview them because often I have no idea what type of game I'm going to play. I think there should be some kind of explanation of what bets per line is etc. To be fair to them all this info is easily available from support but I have noticed from reading these reviews that not everyone takes full advantage of that resource.
- Currently no mini jackpots
- There's a long list of games which only give partial 50%-75% of your wager towards earning your bonus. There's also a large list of games which earn 0% towards your bonus such as live games, this isn't the sites fault it has to do with different providers but the information should be listed more obviously or on the games themselves possibly?
- Table games only earn you back 5% of wager towards your bonus
- Its not totally clear that you can't withdraw any winnings till you win 40 times your bonus deposit I understand not getting the bonus till then but this leads to having to gamble for longer than you want.
Hi there, Thank you so much for taking your time to write such an elaborate review, and thank you even more for the nice rating! The thing I'd recommend would be trying the "Play for Fun" option as you can try the game without having to spend you own money. A great way to preview the games :) If you have any questions regarding bet per line, we'd be happy to answer them, and we're also going to write some guides shortly so you can find instructions on how to play the slots :) Olle
Great Casino... btc withdrawal takes only minutes... I have been playing for a month and I love the experience...
Nothing yet, Will update if I find something...
Hi there, Thank you kindly for that nice review :) We work hard every day to maintain the high quality of the casino, but if you feel we're missing something, let us know! Olle
Recommended This Month
Super Extra Awesome Live Support (Mike & Chris)!!
Very Fast documents verification!
Very Good withdrawal times.
Best casino ever!!
(ram15)
Worst thing is that there is nothing bad to say. THUMBS UP