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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Astaroth, Thank you so much for that nice review! :) When it comes to deposit and withdrawal methods, we're trying to do our best to accommodate for all players, regardless of region. Ecopayz could be something we could look into in the future. With that being said, have you looked into using Bitcoin? With instant deposits and withdrawals, this is the most preferred payment method among our players and is something I'd recommend you look into. If you need any help to get started, just let Mike or Chris know via Live Chat and we'll be happy to help! Olle
Very fair odds and the promotions are great I got 4/5 skulls and the 5th wasn't connected! Withdrawal is fast no bs.
The support is wonderful they are helpful and great and they will answer all your questions and even fix your bonus if it doesn't work or something went wrong. I love this site it's default bets are fair and if you max bet on accident you can't bet more than 5$ on slot which is a good policy imo.
It's not clear that your money is bet first to some people it seems... I also think that a better way of sorting games would be great with some option to preview them because often I have no idea what type of game I'm going to play. I think there should be some kind of explanation of what bets per line is etc. To be fair to them all this info is easily available from support but I have noticed from reading these reviews that not everyone takes full advantage of that resource.
- Currently no mini jackpots
- There's a long list of games which only give partial 50%-75% of your wager towards earning your bonus. There's also a large list of games which earn 0% towards your bonus such as live games, this isn't the sites fault it has to do with different providers but the information should be listed more obviously or on the games themselves possibly?
- Table games only earn you back 5% of wager towards your bonus
- Its not totally clear that you can't withdraw any winnings till you win 40 times your bonus deposit I understand not getting the bonus till then but this leads to having to gamble for longer than you want.
Hi there, Thank you so much for taking your time to write such an elaborate review, and thank you even more for the nice rating! The thing I'd recommend would be trying the "Play for Fun" option as you can try the game without having to spend you own money. A great way to preview the games :) If you have any questions regarding bet per line, we'd be happy to answer them, and we're also going to write some guides shortly so you can find instructions on how to play the slots :) Olle
Great Casino... btc withdrawal takes only minutes... I have been playing for a month and I love the experience...
Nothing yet, Will update if I find something...
Hi there, Thank you kindly for that nice review :) We work hard every day to maintain the high quality of the casino, but if you feel we're missing something, let us know! Olle
The best from the best online casino, very friendly support, superb fast withdraw only take an hours, go go go viva la vida bitstar casino.
Hi there, Thank you so much for that nice review :) Let us know if you have any ideas on how we can make the casino even better! Olle
Fastest document verification process ever!! I uploaded my documents and couple of hours later they were approved.
This is something I have never experienced in any other internet casino. Maybe one reason is that I didn't have any withdrawal requests :D But still, very fast and I liked it!
Nothing bad to say right now. Hope that I don't have to give any negative comments in the future.
Moi! Thank you so much, we really believe in verification and withdrawals being super fast. It's really annoying with withdrawals being stuck :) Let us know if there's anything else we can help you with :) Kiitos! Olle
All good casino recommend it. Very friendly live chat support. Good bonus, good pay out. I was win 1.0btc here. It for the first time I have a big win like this. Thanks so much.
I just don't like sometimes when I can't play some game. I play on my phone some game it just back to main page when I play.
Holy smokes, thank you so much for that nice review! Regarding the issue with you not being able to play some games on your phone. Could you please let us know exactly what the issue is by going to our live chat? We'd love to help out! Olle
I have had very great experience with Bitstarz Casino have won several times and each time my payments were never delayed also deposits have been very instant. The website is also stable with 99% up-time.
I really like the effort they have put in to setup the casino.
In my opinion the wagering requirements for their bonuses is a bit steep if the could adjust it a bit.
Dear Joshua, Thank you so much for that kind review, we really appreciate every word of that! In terms of the wagering requirement, we try to stay level with the competition but we value your opinion of course. If you find it to be a major bother, I'm sure we can adjust the wagering and lower the amount of bonus perhaps to make sure you get rewarded accorded to your personal preference. Again, we really appreciate you taking your time to review us and if you need anything, kindly just let us know via live chat and we'll be delighted to help you. Kind Regards, Olle, BitStarz
This casino not that bad.. good support and I like the games effect. Awesome.. :)
I liked the live support. That's the only good thing about the website.
Micro gaming /quickfire games won't work. I made a mistake by depositing 20$. When I tried to play micro gaming games that's when an error popped up saying "quick fire games aren't available". Though the micro gaming/quick fire games are not functional on this website, they still display them prominently to attract newbies.
I played book of pyramids, cosmic fortune, nrvna, blood suckers, war lords and lost the deposit in no time.
I know I had a little run in with with this casino in the past and told myself I wasn't gonna play here anymore--but I can't help it! hey, it's ok to admit you're wrong sometimes especially when it comes a trustworthy name like bitstarz.
They have continuous bonuses that are AUTOMATIC. Support team is really wonderful and helpful, even cracks me up sometimes ( I apologize to you guys for being unreasonable at one point)
Haven't had a big cash out for a while, because I like the big big payouts. But anyhow, love your gaming your system and your people!
Nothing? At the moment , just wish most of the bonus free spins had more selection variety than just boomanji and fruit zen. But hey beggars can't be choosers right? Lol
Holy smokes! That was the nicest review we've gotten in quite some time! Thank you so much for spending your valuable time to review us. On behalf of Mike, Chris, Nick and myself, thank you so much :) Well, if you ask us nicely on live chat, I'm sure we can switch up the free spins games for you! : ) Kind Regards, Olle
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BitStarz Casino: Like the name says you are a Star :) and I like everything about you
1. Good Selection of Games including MGS my Favorite.
2. Fast Withdrawals (very)
3. Nice Stable gaming environment and very user friendly (T&C's etc)
4. Good Ongoing promotions and Comps.
5. Very Reasonable Withdrawal Limit.
and the list goes on and on very positive and a very dynamic company all the best for 2017 Bitstarz.
What do I Dislike : Well theres only one small thing would be great if you had Ecopayz as a withdrawal option
Due to "Technicalities" with Neteller me and quite a few others have shifted shop would be great if it was
considered and thank you for your time.