AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Ivar6353, Tack så jättemycket! Not like that was just a few words, it was compliment upon compliment, thank you so much for taking your time to review us and give us such a great rating. In case you need anything, kindly let us know and we hope you have a great weekend! Olle, BitStarz
As I always follow AG certified casinos where BitStarz casino one of them. Its a really fantastic casino where deposit takes a second, verification takes no more than one minute then withdraw takes almost instant. WOW!! What a fantastic casino they are in 2017.
I like Nentent slots where I found slots pays very fair and huge possibility to win from here. Supports are very friendly, willing to help and funny.In my eyes, BitStarz casino is one of the highly recommended casino whom we can trust.
Slots takes a bit longer for loading but its ok. There are no more bad thing I am able to mention about BitStarz casino :)
The fastest cashouts I've seen usually instantly. Quick deposits. New Games are updated and added as soon as possible.
Friendly and very helpful live support Mike and chris. Great deposit and free spin promos. Great platform.
Nothing so far which is why I'm a loyal player bitstarz is truly number 1 casino for me personally.
Super Extra Awesome Live Support (Mike & Chris)!!
Very Fast documents verification!
Very Good withdrawal times.
Best casino ever!!
(ram15)
Worst thing is that there is nothing bad to say. THUMBS UP
I've signed up at BitStarz somewhere in 2016 but never made a deposit because I wasn't sure what to think about them.
Recently I noticed that BitStarz getting more and more positive reviews and to me that was very helpful because positive feedbacks are scarce since the arrival of rogue casinos.
My experience with BitStarz was and is still great but I have to be honest, I wanted my account to be verified first before handing over my money to them therefore I took the liberty of using their upload document feature. Normally 1 business day should be enough for them to verify my account but apparently it wasn't, so I gave them another business day because they might be too busy for it. Next day in the afternoon, still not verified. I might sound hasty and believe me I am a very patience person, so I contacted live chat regarding this and he said the documents will be checked when a withdrawal is requested. Well I need them verified first before making a deposit I said, the guy was nice and helpful and he checked my documents, within a minute my documents were verified. That was the fastest account verification ever! And I like it.
Making my first deposit was easy and my first deposit bonus was added instantly. I know for a fact MrSlotty and Habanero are the latest gaming provider and they are only available at this casino and just a few others. MrSlotty sounds very cheap but that didn't stopped me from trying them and boy very disappointed I was. Why was I disappointed you may ask? Well, see it for yourself.
Habanero in this case is a very interesting software, I have tried a few of their latest slots and also the oldest ones and I like the latest games more. I do believe Habanero will be one of the best gaming software in the future. Next to MrSlotty and Habanero, BitStarz has a few other softwares including NetEnt.
Payments went very fast, I was stunned when I saw my payment was processed within 30 minutes, I expected about 12 hours or more.
Live chat support are always there, sometimes there's a waiting list but that's always better than email support. I will keep playing here and I know somewhere in the future I will cashing out a few grands.
2 things I dislike a bit :
1. Webpage loads slower than others.
2. Free spins added in batches, I would prefer getting them all once.
Paid 5$ to play and receive the welcome bonus won 953.00 on slots. was paid by recheck direct deposit within 2 banking days. Safe secure fun and got my winnings fast would definitely recommend this site!
One of the best casino I have play. Withdraws instant... just perfect Bitstarz !
Now the only thing is theMICROGAMING unavailable anymore this is crazy... Common Bitstarz PLS fix the issue players like me waiting for microgaming back... tnks
Of all of the many, many casinos I've been a member of - and the embarrassing among of money I've put into them... I can honestly say Bitstarz is by far my casino of choice.
I, as well as the handful of friends I have that also play - actually win here.
The live support is always courteous and helpful. And because there are only a couple of people; rather than dozens of different people you'll talk to, they actually become quite familiar with you.
The games all run smoothly on both mobile and desktop versions, on all browsers, and the selection is abundant.
Deposits and payout is so simple, and literally almost instant.
Nothing personally - if you're looking for sports bets this wouldn't be the casino for you..
Good Casino, withdrawal just take a min. I will introduce to friend.
I had very bad playthrough and the welcome bonus addition, I mean the 20 spins you get for a whole week, same. I never had such bad RNG losing not exactly winnings but that's the only casino which changed my point of view completely. The Customer Support after I said I cannot claim my 20 spins in the evening because they gave them differently to others online casinos, sth around 19:00-21:00. The employee told me that he cannot help me so I thought the same thingy like everywhere. Maybe 20 minutes later I get e-mail from their Support Department with no deposit freebie... It's not about the amount. IT WAS JUST ABOUT THE GESTURE!!!
None negative aspects at all, maybe aaa, the time I waited for documents being verified was weirdly long but after I joined chat, immediately.
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There is a very large selection of games. I had great fun a lot of selection of poker games. I was very surprised by fast deposit of money a quick withdrawal.
The bonus system is good. The system verification is very fast. I had got a great impression from the section live casino! What I want to say! Like I had a trip to Macau and played in real casinos. I played only once in this casino.
Maybe the second time will play in the nines, and write that everything is horrible!))))
I liked everything in the casino. And now I even can not believe what happens.