AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Super fast document verification, actually the fastest I have ever seen, done within minutes! Withdrawal also in my skrill account in about 1 minute. I have been playing online casinos for many many years and this is how they should all be! Actually makes other casinos look very poor when some take weeks to approve id etc.
My number 1 casino from now on, wish I had have joined them sooner, also great bonuses.
I signed up last month. I like the mobile app and laptop interface. Not hard to make my way around the site. Email correspondence quick and professional. Id verification done effortly, quickly & efficiently with staff assistance. Chat site staff pleasant, transparent and authentic.
Love the bitcoin capability although I havent use this myself. Virtual reality game playing is a noval capability to me and looks like a great experience. For me, games and game companies where mostly new. So I went on a self education path to understand the game designs and each game including whether slots were high or low volatility etc.
This casino has taught me a lot about the wide range of games available which makes playing more interesting and enjoyable. Slot wars great to play in. Cash withdrawals and deposits fast and instant. Not sure about bit coins.
This is s second part to my review to reply to Oli at Bitstarz who asked me why I felt Welcome Bonus was not generous. I am sorry its a bit long winded...and I am not being paid to write this...
To me a generous Welcome Package usually includes an initial deposit match welcome bonus and subsequent deposit welcome bonus. Yes Bitstarz offers this.
The terms applied by Bitstarz disappointed me. The wagering requirements of 40x bonus amount, minimum deposit $20, no deposit spins max cash out $50, and the 180 spins been spread over 9 days to be used in 24 hours or spins are forfeited. The house advantage is higher in this instance. It would be good to have 180 spin split offered with 1st 4 deposits. Reduce the wagering on bonus to 30X and increase cash out limit on no deposit limit to at least $100.
Isn't better to slightly reduce the house edge to increase new players?
I read this on your parent companies website... "The way you make heavy money in casino is to have a scaled business."
PS I am a simple observer of the industry and live in a small outback town in Western Australia.
I think Welcome matching bonus offer was not generous for new players given number of unknown games. More info needed on how to use virtual reality functionality on laptop or desktop computers if possible.
Hi there, Thanks so much for the kind words, and for taking your time to review us! :) As for the bonus offer, I'm sorry to hear you're it wasn't good enough. It would be great to know what aspect of the offer that you did not like. Especially since we believe the 5 BTC (or $500) bonus and 180 free spins is quite generous. Kindly let us know, just so we can take that as official feedback for the future :) Kind regards, Olle, BitStarz
Definitely my number 1 casino. Never had anny issue with these guys. Outstanding support, great selection of games, nice bonus offers, weekly loyalty rewards, and insanely fast withdrawals. And with insanely fast, I mean within 15 minutes. Cashed out many times at Bitstarz and almost every time, the money was in my Neteller account after 3 or 4 minutes. No annoying pending period but almost instant payouts, like it should be done. Been playing there for many years now, and they are still my favourite place to play at.
Can't think of 1 negative thing, never had anny issue with them
Bitstarz' web page is fast, clear, the deposit and withdrawal page work smoothly and they offer various ways and methods to deposit funds.
The sign up bonus is good, there's four of them, for 100-200€ each.
They offer the games what I like the most, and that is Net Ent games, including my favourites Piggy Riches, Reel Steal, Aliens and Starburst.
If you get past the hurdles of verification, withdrawals can be very fast, almost instant.
Withdrawals started to get slow in this group in the spring of 2017. They used to be really fast, almost instant, but due to unknown reasons, maybe a new management or financial difficulties, they started tightening up, not paying fast, and making new rules why they could confiscate winnings.
They started adding really questionable rules to their site, and there were a bunch of complaints from people who had their winnings confiscated.
They are a part of Direx N.V. group and this group has a host of casinos that are affected by these problem.
One example of a questionable, even rogue rule, that was added to the terms AFTER I had registered there was this:
"Players who are solely making deposits when there is a bonus available will risk of having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question. Players who make 5 deposits in a row (excluding welcome package) to the casino and trigger a bonus on all of those will risk of losing their winnings from the bonus.
At least a single genuine deposit without bonus release has to be made prior to reaching 5 bonus releasing deposits in a row. The amount of the deposit has to be at least the average amount of the previous deposits made that triggered a bonus.
Decision if to confiscate funds will be made by the BitStarz Management and the decision made will be final."
This would have meant they could have stolen all my winnings had I won and not noticed it. I was not informed of the terms change in any way. Not until a player complained that they lost their money because of the changes in Direx NV casinos, I was informed, and due to these unethical confiscations, I stopped playing there.
- Very fast website
- Fast withdrawals and instant payments
- Good design. Fair games
- It is one of the best casinos
Fast withdrawal. Quick customer support. I play from Australia. I get withdrawals into my account next day or the day after. There is no pending period on withdrawals like most others which is a plus. Overall the best casino I have played in so far.
Bonus offers are less but that's alright I guess. Biggest minus for me is that they do not have some of the games I like to play.
Good game selection.
Lightning fast withdrawals and id verification.
Customer service is exceptional.
I have played at most online casino's and have seen the good and the bad, BitStarz is simply good....very good
Nothing as yet, bonuses could be crisper but that's being picky.
Good bonuses, good support, really good casino, and they pay winnings!
Design, fees for credit card deposit. I don't have any minus !
Love everything about BITSTARZ!!! I played a few times at some of the other online casino's and even won at some of the other online casino's (never got paid at any other online casino), however @ BITSTARZ I feel like a STAR for real.... Within my first week I won and was able to instantly withdrawal over 500.00 in BTC (one win was on a random freeplay that was in my bonus box one night! The friendly and helpful support staff are awesome & I love the games and all the bonus that they offer! Seriously these guys have it down & there is nothing but loyalty and love! KEEP IT UP GUYS!
Wouldnt change a thing......Well maybe they could offer some comp points for .btc or free spins......
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Nice welcome bonus, good pay out from free spins. Tried BitStarz few days ago by askamblers recommendation, will play this casino in future - they have a lot of my favorite providers and understandable players area.
Can't normally close some games, need to return back to main page, it's boring..