AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The BitStarz is really worth being best casino 2017. A lot of winnings, bonuses, just love it. Again, support's helpful, processing requests really fast. Recommend it
Nicola
Could have done better mobile version, some slots aren't loading.
Wish reading some players reviews was worried about my withdrawal taking longer than the “3-7 business days afternoon payments department processed and queued the payout”. Had winnings totaling 7500 and tried to withdraw to my visa. Received email Monday stating they were unable to process the payout to my visa due to county restrictions and requested banking information for wire transfer. This was Monday when I received this and sent back my information. To my amazement, The money was in my account today. So thank you Platinum Play for being so efficient with the process.
Live casino games don’t load via mobile browser or iOS app after their site update which is what I prefer to play
Wanted to say I thoroughly enjoy the games. I have had no problems with my winnings though small.
The bonuses are great little kickers just be aware that if you win big during your bonus funds, it’s actually the casino’s funds you are playing with, and not your own and so you can’t withdraw until the bonus funds have been used.
I tried many different casinos, but in my opinion is BitStarz one of the best. The wager of the bonus is not so high and fairly reachable, as the other casinos, BitStarz doesn't count first your real money when you have an active bonus running and this is just great.
The Support_Team is just awesome and do alot to keep us customers happy, that what they show every day when I'm on the site to play. Great Great Great
Good bonuses. Fast verification. Helpful customer support. There is no pending period on withdrawals like most casinos which is a plus.
There is a deposit fee when use Credit/Debit Card.
Start my online gambling from bitstars casino, as friend recommend me and spend here few happy mounts. First of all very useful design, and they are trying to satisfy all customers wishes to make game more comfortable each time. I'm in love with the issued bonus button, really - no more looking for game that you have free spins for, just click and play! So cool!
I visited website today, after a little stop after searching for a new casino to play. Luck wasn't on my side, this is upset, yes, But after terrible experience on 3!!! websites in a row, bitstars was like a breath of air.
Had experience with high payrate and a quick cash out here, so this place is like an old friend for me. Maybe I will try myself here again after Christmas.
I like that support is friendly, but the wait time can be shorter, I'm sure! Luck wasn't at my side last time, so I take a break.
I have join Bitstarz few months ago but didn't start paying immediately. I had a very complicated idea about Bitcoin Casino, but is super easy and fair. Bitstarz is a example of excellence. They offer a huge variety of games and my favourite is Netent. I had play last two weeks and I will keep loyal beacuse:
The offers of bonus deposit
Frequently free spins on request
Verification very detailed and fast
Cashout's super fast
Games never get sucked
The customer support is vey friendly and feel us welcome. I love play here.
Is not a bad comment, but the wager of bonus or free spins is too high which keep us playing long and understand better the games.
If you would like to try online gambling this is the best casino I found. I've been playing for awhile with Bitstarz. There customer support is great they are sure helpful and friendly. Payouts are fast. Games selection is great offering Netent, Amatic, pragmatic play etc, with great graphics etc. Also they offer free spins, bonuses, promotions regularly.
I would defiantly rate A+++ to be honest I would not look anywhere else as its the best)
Not much to note in regards to negative sometimes Amatic games take abit to load but it may be my device I use. A+++
I joined Bitstarz in March '17 and have to say they are top notch! I've played at so many but nothing compares to these guys! Their customer service is the best I've ever come across and is why I keep coming back. Mike, James and Chris are all very helpful and are just like normal people! Nick hands out a loyalty bonus every Friday and they have so many good promos and bonuses. You guys all rock! You know I often see good reviews and wonder if they are fake (the casino can't be *that* good, right?) but today I joined Ask Gamblers just to come in and say "Thanks" with a 10 star review because they cannot be faulted at all.
Nothing. Some games are restricted because of my country but that's not their fault and the same everywhere.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Recently added to my top 3 Casinos to deposit at. Great selection of games, reliable bonus offers, customer loyalty and freebies, deposit/withdrawal options, super fast cashout.
Checks all the boxes for me.
Nothing to see here.. so far I'm quite pleased with the site, software, support and speed.