BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
I tried many different casinos, but in my opinion is BitStarz one of the best. The wager of the bonus is not so high and fairly reachable, as the other casinos, BitStarz doesn't count first your real money when you have an active bonus running and this is just great.
The Support_Team is just awesome and do alot to keep us customers happy, that what they show every day when I'm on the site to play. Great Great Great
Good bonuses. Fast verification. Helpful customer support. There is no pending period on withdrawals like most casinos which is a plus.
There is a deposit fee when use Credit/Debit Card.
Start my online gambling from bitstars casino, as friend recommend me and spend here few happy mounts. First of all very useful design, and they are trying to satisfy all customers wishes to make game more comfortable each time. I'm in love with the issued bonus button, really - no more looking for game that you have free spins for, just click and play! So cool!
I visited website today, after a little stop after searching for a new casino to play. Luck wasn't on my side, this is upset, yes, But after terrible experience on 3!!! websites in a row, bitstars was like a breath of air.
Had experience with high payrate and a quick cash out here, so this place is like an old friend for me. Maybe I will try myself here again after Christmas.
I like that support is friendly, but the wait time can be shorter, I'm sure! Luck wasn't at my side last time, so I take a break.
I have join Bitstarz few months ago but didn't start paying immediately. I had a very complicated idea about Bitcoin Casino, but is super easy and fair. Bitstarz is a example of excellence. They offer a huge variety of games and my favourite is Netent. I had play last two weeks and I will keep loyal beacuse:
The offers of bonus deposit
Frequently free spins on request
Verification very detailed and fast
Cashout's super fast
Games never get sucked
The customer support is vey friendly and feel us welcome. I love play here.
Is not a bad comment, but the wager of bonus or free spins is too high which keep us playing long and understand better the games.
If you would like to try online gambling this is the best casino I found. I've been playing for awhile with Bitstarz. There customer support is great they are sure helpful and friendly. Payouts are fast. Games selection is great offering Netent, Amatic, pragmatic play etc, with great graphics etc. Also they offer free spins, bonuses, promotions regularly.
I would defiantly rate A+++ to be honest I would not look anywhere else as its the best)
Not much to note in regards to negative sometimes Amatic games take abit to load but it may be my device I use. A+++
I joined Bitstarz in March '17 and have to say they are top notch! I've played at so many but nothing compares to these guys! Their customer service is the best I've ever come across and is why I keep coming back. Mike, James and Chris are all very helpful and are just like normal people! Nick hands out a loyalty bonus every Friday and they have so many good promos and bonuses. You guys all rock! You know I often see good reviews and wonder if they are fake (the casino can't be *that* good, right?) but today I joined Ask Gamblers just to come in and say "Thanks" with a 10 star review because they cannot be faulted at all.
Nothing. Some games are restricted because of my country but that's not their fault and the same everywhere.
Nice welcome bonus, good pay out from free spins. Tried BitStarz few days ago by askamblers recommendation, will play this casino in future - they have a lot of my favorite providers and understandable players area.
Can't normally close some games, need to return back to main page, it's boring..
Super fast document verification, actually the fastest I have ever seen, done within minutes! Withdrawal also in my skrill account in about 1 minute. I have been playing online casinos for many many years and this is how they should all be! Actually makes other casinos look very poor when some take weeks to approve id etc.
My number 1 casino from now on, wish I had have joined them sooner, also great bonuses.
I signed up last month. I like the mobile app and laptop interface. Not hard to make my way around the site. Email correspondence quick and professional. Id verification done effortly, quickly & efficiently with staff assistance. Chat site staff pleasant, transparent and authentic.
Love the bitcoin capability although I havent use this myself. Virtual reality game playing is a noval capability to me and looks like a great experience. For me, games and game companies where mostly new. So I went on a self education path to understand the game designs and each game including whether slots were high or low volatility etc.
This casino has taught me a lot about the wide range of games available which makes playing more interesting and enjoyable. Slot wars great to play in. Cash withdrawals and deposits fast and instant. Not sure about bit coins.
This is s second part to my review to reply to Oli at Bitstarz who asked me why I felt Welcome Bonus was not generous. I am sorry its a bit long winded...and I am not being paid to write this...
To me a generous Welcome Package usually includes an initial deposit match welcome bonus and subsequent deposit welcome bonus. Yes Bitstarz offers this.
The terms applied by Bitstarz disappointed me. The wagering requirements of 40x bonus amount, minimum deposit $20, no deposit spins max cash out $50, and the 180 spins been spread over 9 days to be used in 24 hours or spins are forfeited. The house advantage is higher in this instance. It would be good to have 180 spin split offered with 1st 4 deposits. Reduce the wagering on bonus to 30X and increase cash out limit on no deposit limit to at least $100.
Isn't better to slightly reduce the house edge to increase new players?
I read this on your parent companies website... "The way you make heavy money in casino is to have a scaled business."
PS I am a simple observer of the industry and live in a small outback town in Western Australia.
I think Welcome matching bonus offer was not generous for new players given number of unknown games. More info needed on how to use virtual reality functionality on laptop or desktop computers if possible.
Hi there, Thanks so much for the kind words, and for taking your time to review us! :) As for the bonus offer, I'm sorry to hear you're it wasn't good enough. It would be great to know what aspect of the offer that you did not like. Especially since we believe the 5 BTC (or $500) bonus and 180 free spins is quite generous. Kindly let us know, just so we can take that as official feedback for the future :) Kind regards, Olle, BitStarz
Recommended This Month
Wanted to say I thoroughly enjoy the games. I have had no problems with my winnings though small.
The bonuses are great little kickers just be aware that if you win big during your bonus funds, it’s actually the casino’s funds you are playing with, and not your own and so you can’t withdraw until the bonus funds have been used.