BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
BitStarz Casino Bonuses
Check out other BitStarz Casino Bonuses and pick one that suits your needs.
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
BitStarz Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hey Smeadway8 Thanks a lot for your review. We love to see that you love our casino and right back at you! We do run promotions regularly and always keep you posted regarding them as long as you have subscribed to our email offers. Just in case, it’s best to check these settings are set on. When it comes to glitching or any issues with games, you may always contact our customer support. We are able to assist you with anything! I hope you find this useful and even more I hope you’re having a brilliant day. - Juho
I have been a member at bitstarz for years now, and I have witnessed many changes, but they continue to offer a wide selection of games, and excellent withdraw times; two of perhaps the most important aspects of a casino.
I would recommend this casino to many people, although a thing that I didn't like too much is that they are unable to send you complete bet histories if the bet history is too long going past a few months. As well, over the years the volume of players increased dramatically, and the live chat people can get a little impatient and testy, and can be offended very easily if you question any irregularities or request bet history. Aside from that, their free spins regularly given have changed dramatically to significantly lower betting. I wish they would bring back the old free spins they used to give out every wednesday for betsoft games as opposed to the booming games. I still think this casino is great, but ever since I questioned some irregularities years ago, they have began to be less personal and much shorter with me, which I understand is likely due to the increased volume of players they have to deal with on a daily basis. But I do miss the long conversations and friendliness of Mike and Chris! They are some good guys to chat with and very helpful!
Hey Fiflegoeswest Thank you for taking the time to review our site and we appreciate having you as a player with us for years. We aim to keep it that way for years to come! We’re extremely pleased that you also consider us a casino you would recommend to other players as well. We’re sorry to hear you feel that our customer support has not been as personal as before and I assure you that is never our intention. We always aim to provide the best support that is ever possible. If you have a more specific instance, you are more than welcome to email Nick, as we always thrive to keep our service on a top notch level. As a brand we’re always trying to evolve. We’ve come to known as a casino which under promises but over delivers and while we may have changed some of our bonuses, we have not sat on our backs. We introduce new type of promotions, such as our ongoing Expedition Atlantis promotion, which awards bonuses when you gain new levels and as a grand prize some awesome cash prizes! Wishing you a brilliant day! - Juho
The best Bitcoin Casino for me so far. Always a quick withdraw without problems. Seems like a fair payout overall, you win you loose but in a fair way. They give sometimes free spins. I never claim any Bonus money from any casino, but they have some offers as well. Nice choice of games. And security is good.
+ So overall I have a good trust feeling with Bitstarz and will stay with them.
- For security reasons there should be an automatic log-out after 30 min inactivity. So I suggest always press the log-out button.
Hey Hippeputer Many thanks for taking the time to review our site. We’re really happy to see you regard our casino as the best Bitcoin casino out there and we will relentlessly pursue to keep it exactly that way. Thanks for complimenting other features of our site as well! Special thanks for your improvement suggestion. We naturally take security matters very seriously and are always open for constructive feedback. We’ll take it to our meetings where we storm our brains on coming up with things to make BitStarz even better place for our players to play. Wish you a mighty day on behalf of all of us here at BitStarz. -Juho
- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.
Hey Rickert Big thanks for your great review! We are extremely happy to see that you have enjoyed your time at BitStarz. We take great pride in providing our players the best platform to play with including a vast game selection, quick withdrawals, regular bonuses and we’re happy to see the hard work is paying off. I hope you’ll be happy to know we do in fact have a loyalty system that rewards your game play regularly. We have come to be known as a brand which under promises but over delivers and we drop free spins or other bonuses for our regular players time to time, so it’s best to keep an eye out on your email since we always inform about our bonuses that way. Wish you a brilliant day! - Juho
What a classic! Never played here before last week and it is classy, with good poker and roulette from every software out there. Love it and they paid me $350 in 3 hoirs last week.
When I read BitStarz's FAQ, I knew I should not have multiple accounts at 1 household. So I requested to close one account. And they responded very quickly to close it. I was very satisfied with their service. Thanks a lot!
Bitstarz is one of the best casino I always played. Very good games providers overall max providers. Good layout. Easy to navigate. Good bonus. Great customer service 24/7.
Docs are review fast. Nice casino.
Bonus are great only for first 3 deposits. There is not weekly reload bonus.
They made withdrawing easy and fast once u win and have to upload your documents.
Needs more slot games to be the best casino out there.
I love playing at Bitstarz!! I am a slots player so Bitstarz satisfies my slots craving when I'm hungry for some wins!! They have a ton of great software providers from Endorphina, Pragmatic, BGaming, iSoftbet, Betsoft, Amatic, Belatra and the list goes on. All the major players are represented at Bitstarz. You will be kept busy if you're a slots fanatic like me. The Casino user interface is very organized, easy to navigate and is graphically desirable.
Live Chat (customer support) at Bitstarz is top notch. They are knowledgeable and patient with any of my requests or concerns. Bitstarz accepts my favorite currency, which is Bitcoins, so deposits, and more importantly, withdrawls are very, very fast, and are fullfilled quickly if you verify the BTC address your sending to if its the first time sending to that address.
They offer Bday free spins and other great promos, just hit up the nice reps at Live Chat and ask. They have one of the best player loyalty programs in the industry, just don't expect it to be listed and discussed in any of the terms of service documents. A loyal player who truly enjoys playing at a Casino they feel comfortable at, doesn't need to ask around for assurance that said Casino has a great loyalty program, they just keep playing and keep getting rewarded. Do that here at Bitstarz and you'll see what I mean. Don't expect the world, but expect to be rewarded for your play. Overall, I've had a great experience playing at Bitstarz, they are easily one of my top three Casinos to play at.
There's not much I dislike about Bitstarz. The only thing I can think of is a disagreement between Bitstarz and I about the payouts of a certain game. But that is about a problem with them and I, not about the Casino itself, which overall is an amazing place to play. Why do you think they were rated "Best Casino of 2017" here on askgamblers?? I'll tell you why, it's because it's true :)
Amazing games selection. The site design looks amazing and easy to navigate.
They do not accept Canadian currency even though the info on the casino here at Askgamblers says they do. As a result I will not sign up until they take CAD
Hi buddy! We do actually accept CAD :) but for some reason it's not displaying on the sign-up form on the site. However, if you sign up and then go to "My account", you're able to add CAD retroactively as a currency, super simple! Thank you kindly for the nice feedback as well! Olle
Recommended This Month
The absolute whole casino. Love the support. The games. The excitement and the winnings
The glitching sometimes and I have deposited so much but yet have never gotten an individual email with any bonuses. So yeah.. but overall love it