AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
What I love about this casino is the support and the large range of game. Always ready to help, and plenty of games to play Bitcoins, Doge, or ETH on.
Nothing much to say about the casino, never had one problem.
So this is one of the new brand of BTC and Alt currency casinos and that is their USP. It means quick payouts and intresting games that are new because they have to work around the currency. I like the games and will be keeping an eye on these boys in the future, specially as they keep adding new Alt. currencies.
Not enough new slots games and limited live table games but time for improvement in what I think coukd be a great site for Alt currency players.
I love the selections of games they have on here. Live support is great and friendly. Especially like that min deposit is $5 instead of the usuall min $30 AUD that others have And fast withdrawal via bank transfer is what I love.
Nothing to dislike about them. Ive never had a problem
Among my favorite casinos bistarz has a quite a lot of my playtime. I don't know if its just me but I either win big at this casino or not at all. This fact among with the superfast withdrawals (yes they are the fastest maximum 5 minutes to e-wallet) gained my favor so I keep visiting for more than a year.
Great selection of slots that is growing constantly and very good support with fast and friendly answers. Thing that is missing from the majority of NV direx casinos.
The only bumper is that I can't take part in promotions but that's only due to country restrictions so I can't really blame them despite that I am pleased.
Support: quickly, friendly.
Withdraw: very good.
Exchange rate: high.
Everything great.
I hope everyboby also be happy with Bitstarz.
Today, third times I play in Bitstarz at 19h to 22h. And 24h, money just on my Ewallet.
Try and win :)
Great services, fast deposit with litecoin (in my case) almost instantly, and also extremely fast withdraw ...
A lot of games and the rates seems to be great (at least in my case), I dont know if I was just lucky if what, but the games seems to pay of and not ripping off people like other sites.
10 Stars from me for sure! I will use them in the future for sure.
Also customer support is very kind and always by your side.
I've made 0.1786 ltc from initial 0.02.
Nothing to dislike, everything was perfectly, from the start(deposit) to the end(withdraw) everything was super fast.
This site is not bad. I’ve been a loyal member for many years, and I’ve always got the best treatment. The site offers good bonuses and the live chat agents are very nice and helpful, always.
Hopefully the site will add video poker games soon!
I've only been playing here a couple of weeks but I love it. Large selection of slots, loyalty bonuses, free spins, etc. for account holders. Withdrawals are lightening fast....less than 10 minutes!
Don’t know how to start it but if u guys have any problems with other casino (withdraw, customer service, hiding rule, verification.....) Bitstartz had not event one problem so far that I seen, the team are great, if u have any issue just go to chat they will solve it with no waiting.
Nothing to dislike if there is one it must be Australia player getting less and less games from big provider (I know it happen to other casino too so..)
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The casino is very good, with fast loads and no problems thus far.
None to notify at the moment and hope nothing is going to popup in the future