AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I love playing at Bitstarz!! I am a slots player so Bitstarz satisfies my slots craving when I'm hungry for some wins!! They have a ton of great software providers from Endorphina, Pragmatic, BGaming, iSoftbet, Betsoft, Amatic, Belatra and the list goes on. All the major players are represented at Bitstarz. You will be kept busy if you're a slots fanatic like me. The Casino user interface is very organized, easy to navigate and is graphically desirable.
Live Chat (customer support) at Bitstarz is top notch. They are knowledgeable and patient with any of my requests or concerns. Bitstarz accepts my favorite currency, which is Bitcoins, so deposits, and more importantly, withdrawls are very, very fast, and are fullfilled quickly if you verify the BTC address your sending to if its the first time sending to that address.
They offer Bday free spins and other great promos, just hit up the nice reps at Live Chat and ask. They have one of the best player loyalty programs in the industry, just don't expect it to be listed and discussed in any of the terms of service documents. A loyal player who truly enjoys playing at a Casino they feel comfortable at, doesn't need to ask around for assurance that said Casino has a great loyalty program, they just keep playing and keep getting rewarded. Do that here at Bitstarz and you'll see what I mean. Don't expect the world, but expect to be rewarded for your play. Overall, I've had a great experience playing at Bitstarz, they are easily one of my top three Casinos to play at.
There's not much I dislike about Bitstarz. The only thing I can think of is a disagreement between Bitstarz and I about the payouts of a certain game. But that is about a problem with them and I, not about the Casino itself, which overall is an amazing place to play. Why do you think they were rated "Best Casino of 2017" here on askgamblers?? I'll tell you why, it's because it's true :)
Amazing games selection. The site design looks amazing and easy to navigate.
They do not accept Canadian currency even though the info on the casino here at Askgamblers says they do. As a result I will not sign up until they take CAD
Hi buddy! We do actually accept CAD :) but for some reason it's not displaying on the sign-up form on the site. However, if you sign up and then go to "My account", you're able to add CAD retroactively as a currency, super simple! Thank you kindly for the nice feedback as well! Olle
One of the biggest and best. More games than any other casino and quick payouts. Great CS on this award winner who also have more software providers than any other casino imo. They offer lots of incentives to keep playing like freespins etc.
I like that they are accepting crypto. I've been playing here some time and payouts were okay and bonuses as well.
I don't like the design of a site. Also, Support is slow, Couple times I had issues with withdrawal But Finally they paid me. Average casino, nothing special
Last weekend I played here and lost several deposits but enjoyed my time, I must say live chat is awesome, and the next day I received this email: "We like you. We really do. So much that we've added 50 Free Spins to your account, how many of your friends does that?" Loved that last line. I played those 50 spin and winnings are nice, lost but I played for a nice duration and enjoyed.
Also tried their withdrawal I received payment within minutes.
Speedy withdrawals
Speedy customer service
Everything is easy and I trust them
Haven’t found anything yet abd I’ve been playing for awhile.
Top casino. Fair casino. Been playing there for around 3 years. U can win big money here. Mike has done a stellar job putting bitstarz at the top of the food chain. They reward loyal customers, free spins every Wednesday, 0.05+mbtc loyalty bonus every Friday. Second chance spins on Saturdays and Mondays and if u meet criteria mikes happy to drop some spins for u just by asking nicely in live chat..
Chris the customer support agent can be quite short tempered and abrupt, also holds grudges and in a polite way let's u know he dislikes u. Mike is always professional and knowledgeable. I think they need some female touch amongst the testosterone. Lol. But that won't stop me from playing here.
Excellent reliable operator ,great customer service! Crypto currency available! Some of the best slots provider and really quick verification /deposit /withdrawal process!
This is a 1 casino like no others!
Missing some of my favorit slot games/provider like BTG / jurrasic park, bust the bank.
Hi PittPitt! We actually do have Bust The Bank :) and I think we might have the other games you mention to, but the games are sometimes restricted for certain countries. Not our doing :( but the game providers. Besides that, super happy about the lovely feedback! Olle, BitStarz
First casino I've actually won and was able to cash anything out on! I'ved cashed out over 3,000USD
Sometimes there are bonuses available that they do not provide to you for no reason.
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They made withdrawing easy and fast once u win and have to upload your documents.
Needs more slot games to be the best casino out there.