BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hey Marke231337 We love everything about your review and thank you for considering our casino a place you will enjoy and play for a long time. It means the world to to us and we intend to keep it that way for a long long time as well. In turn we will keep on providing you those excellent casino, support and withdrawal services you have accustomed to love about our site. Keep on staying legendary! - Juho
As for me, it had some of the highest quality games I have seen with some of the best and fastest loading graphics. I also like that their withdrawals are all but one completely fee free. As for promotions, they have several different deposit bonuses, game specific promos, and also some day specific promos and rake races to take advantage. I definetely will play in this casino!
Hey Melanyc As for us, we couldn’t be more happy about your awesome review! We put tremendous amount of effort on making our site run smoothly, so special thanks for complimenting the functionality of our site. We love that you love our promotions as well! We intend to make them worthwhile to all our players and we couldn’t be more overjoyed that you have enjoyed and taken advantage of them. We’ll be happy to have you as our customer in the future as well. Mighty day to you! - Juho
All the slots available, good bonus availability, and nice free spins offers.
Very slow reaction of the website. Sometimes I wait 2 minutes till the slot will come up.
Hey Haribo2144 Thank you very much for reviewing our site. We’re really happy to see you have enjoyed our games, bonuses and the abundance of them. We’re terribly sorry to see you have experienced any issue with how the site works. Just in case it’s good to clear out your cookies and cache or try in incognito mode. You can also come to customer support for help should you experience issues with games. We can help out in anything. Wish you a grand day! - Juho
Game selection, bonuses, live support, withdrawal speed - everything is perfect with Bitstarz. Seriously, there's a reason these guys won best casino 2017. They make bitcoin casino an easygoing and fun experience and really do value there customers.
My only gripe with Bitstarz is the max cashout on second chance spins and the Friday loyalty bonus for bitcoin players. For players playing in Euros, USD,A UD this max cashout is set to 100EUR/USD/AUD but for bitcoin players this amount is set to 5 mbtc (28 euros roughly). My second chance free spins had a wagering requirement of 200mbtc so already I am having to wager 200mbtc for a max cashout of only 5mbtc. I had my biggest slotting win after getting a 1000x on Madame Destiny when trying to clear the wager, I screenshotted the win and was super excited about it. But then after I withdrew I got a message saying that I was only able to withdraw 15% of my balance and forfeit the rest. I understand these restrictions probably need to be in place but 100 EUR and 5mbtc are a big difference in amount. When I asked the live chat why this was the case, they said that bitcoin was volatile so they didn't want to constantly change the amount.( I did some research and found out that they did in fact change it from 25mbtc to 5mbtc.) I responded by suggesting that they just set the max withdrawal via another currency ie. 100 euros and pay the equivalent amount in BTC. This would nullify any volatility in bitcoin.They agreed my point was valid but just ended the conversation there.
Ramble, rant over, of course I'm super gutted as my best ever slot win was sort of wiped away but don't let this take away from Bitstarz. They are a great group.
Hey Jackievela90 Awesome to see you have enjoyed many features on our site and we’re thrilled that you like so many things on our site. We value you very much too! While we do have bonuses that have a maximum cashout amount, we offer plenty of bonuses without maximum amount to withdraw. For instance deposit bonuses, Wednesday Free Spins and Expedition Atlantis bonuses. Due to the fluctuation rates of cryptocurrencies we have to adjust the maximum payouts, minimum deposits and everything that comes with dealing with crypytocurrencies. I can understand not being overjoyed of having the excess winnings taken out from the winning but I do hope your luck will be great with other bonuses or real funds in the future. May the best day be with you - Always. - Juho
Great casino with an impeccable reputation, instant payouts, rich bonus policy and quick and responsive support, my score is 10 points!!!
this is not even a minus, but a wish that in the future we will add as many slot providers as possible
Hello Outlan 10 points for your awesome review! Very happy to see you have enjoyed your time here at Bitstarz so much and thank you very much for complimenting all the features you mentioned. We firmly believe them to be a vital part of a great casino experience. We’ll keep on providing great service for you players to enjoy. Thanks for your improvement suggestion as well. We’re constantly looking for new games and providers to add on our site, so buckle up and enjoy the ride. Don’t forget to have an awesome day. - Juho
Only supported slot providers are listed based on my region. No need to sort through slots that don't work for me. Promotions are very reasonable. Support are prompt, precise and professional. Load times and game play are quick and rarely lag or disconnect. My favorite online casino for 2018!
No favourited slot list to easily access. Would suggest this for an improvement.
Hey Dantera Awesome to hear you’ve enjoyed your time on our site. Customer experience is highly important to us and everything you brought up is a huge part of that, so thank you very much for your great review! We’ll pursue keeping BitStarz your favourite casino for years and years to come. I hope you’ll be excited to know we have a quick and easy to navigate favourites list indeed. Once you add a game to your “My favourites” list from the game browser, it’s the first list you see when you login to your account. Super simple! Wish you a wonderful day. - Juho
Easy to use. Fast verification and withdrawals. My favorite casino by far. Have had some really great wins
Nothing to dislike. Great casino on all platforms. Luck is the only thing against me here.
Hey Cpett Huge thanks for considering us your the favourite casino of all. Your enjoyment is our duty, so we are happy to see that you have enjoyed your stay and the things we offer such as fast payouts and friendly user experience. Happy to hear you’ve had some really great wins on our site as well. Luck can always swing either way, so let’s hope you’ll get some awesome wins in the future as well. May the force be with you - Always. - Juho
I am just starting in the world of Online Casinos and for a reasonable and very obvious fact, I chose Bitstarz to be the place to stay. I am online on the site almost all day and have become a regular website player daily since day 1. I can say the site is really good when it comes to withdrawals and deposits. You can get your winnings in real time. Customer support is amazing. Site overall interface is user friendly. Tons of different kinds of games to choose from especially those provided by Pragmatic. Super cool and generous slots indeed. 2 thumbs up! The best experience so far! ;-)
Hey Alvinbonifachu Happy to hear you started your casino journey with us but we’re even more happy to see that you have enjoyed your stay so much! We thrive to provide an environment where players can enjoy their stay and quick withdrawals, great bonuses, friendly user experience and a vast game selection are a huge part of that. Thanks again for your comprehensive review of all aspects of our casino. We wish you a mighty day and more awesome times ahead at BitStarz. - Juho
Quick withdrawals, plenty of games, smooth design.
As I am active player I'd like to find out more about your VIP program or maybe some personal offers aside those one stated at the website. Except that - everything is good
Hey Axle1776 Biggest thanks for your compliments about our site. We find the things you mentioned cornerstones of a service we want to provide and we’re happy to see we’ve delivered exactly that. When it comes to bonuses, we aim to make all bonus offers on our site worthwhile to all players and it’s good to keep an eye out on your email, as we have mighty bonus offers sent from there. We do have some special offers as well for our most active players, but we’ll sought you out in case we notice that. :) Wish you a brilliant day, my friend! - Juho
Bitstarz is best casino with lots of bonuses and fast easy withdrawals. I've never had any problems with them only luck
There's nothing to dislike ive always found them fair and generous
Hey 9rant Mighty thanks for considering us the best casino out there. We’re thankful for all the compliments you had for our features and intend to keep it the best place for you and other players to play and enjoy their time. Thanks again for your generous review and enjoy your day to the fullest! - Juho
Recommended This Month
Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played
Nothing. Really everything is perfect. I will play here a long time.