AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hey Haribo2144 Thank you very much for reviewing our site. We’re really happy to see you have enjoyed our games, bonuses and the abundance of them. We’re terribly sorry to see you have experienced any issue with how the site works. Just in case it’s good to clear out your cookies and cache or try in incognito mode. You can also come to customer support for help should you experience issues with games. We can help out in anything. Wish you a grand day! - Juho
Game selection, bonuses, live support, withdrawal speed - everything is perfect with Bitstarz. Seriously, there's a reason these guys won best casino 2017. They make bitcoin casino an easygoing and fun experience and really do value there customers.
My only gripe with Bitstarz is the max cashout on second chance spins and the Friday loyalty bonus for bitcoin players. For players playing in Euros, USD,A UD this max cashout is set to 100EUR/USD/AUD but for bitcoin players this amount is set to 5 mbtc (28 euros roughly). My second chance free spins had a wagering requirement of 200mbtc so already I am having to wager 200mbtc for a max cashout of only 5mbtc. I had my biggest slotting win after getting a 1000x on Madame Destiny when trying to clear the wager, I screenshotted the win and was super excited about it. But then after I withdrew I got a message saying that I was only able to withdraw 15% of my balance and forfeit the rest. I understand these restrictions probably need to be in place but 100 EUR and 5mbtc are a big difference in amount. When I asked the live chat why this was the case, they said that bitcoin was volatile so they didn't want to constantly change the amount.( I did some research and found out that they did in fact change it from 25mbtc to 5mbtc.) I responded by suggesting that they just set the max withdrawal via another currency ie. 100 euros and pay the equivalent amount in BTC. This would nullify any volatility in bitcoin.They agreed my point was valid but just ended the conversation there.
Ramble, rant over, of course I'm super gutted as my best ever slot win was sort of wiped away but don't let this take away from Bitstarz. They are a great group.
Hey Jackievela90 Awesome to see you have enjoyed many features on our site and we’re thrilled that you like so many things on our site. We value you very much too! While we do have bonuses that have a maximum cashout amount, we offer plenty of bonuses without maximum amount to withdraw. For instance deposit bonuses, Wednesday Free Spins and Expedition Atlantis bonuses. Due to the fluctuation rates of cryptocurrencies we have to adjust the maximum payouts, minimum deposits and everything that comes with dealing with crypytocurrencies. I can understand not being overjoyed of having the excess winnings taken out from the winning but I do hope your luck will be great with other bonuses or real funds in the future. May the best day be with you - Always. - Juho
Great casino with an impeccable reputation, instant payouts, rich bonus policy and quick and responsive support, my score is 10 points!!!
this is not even a minus, but a wish that in the future we will add as many slot providers as possible
Hello Outlan 10 points for your awesome review! Very happy to see you have enjoyed your time here at Bitstarz so much and thank you very much for complimenting all the features you mentioned. We firmly believe them to be a vital part of a great casino experience. We’ll keep on providing great service for you players to enjoy. Thanks for your improvement suggestion as well. We’re constantly looking for new games and providers to add on our site, so buckle up and enjoy the ride. Don’t forget to have an awesome day. - Juho
Only supported slot providers are listed based on my region. No need to sort through slots that don't work for me. Promotions are very reasonable. Support are prompt, precise and professional. Load times and game play are quick and rarely lag or disconnect. My favorite online casino for 2018!
No favourited slot list to easily access. Would suggest this for an improvement.
Hey Dantera Awesome to hear you’ve enjoyed your time on our site. Customer experience is highly important to us and everything you brought up is a huge part of that, so thank you very much for your great review! We’ll pursue keeping BitStarz your favourite casino for years and years to come. I hope you’ll be excited to know we have a quick and easy to navigate favourites list indeed. Once you add a game to your “My favourites” list from the game browser, it’s the first list you see when you login to your account. Super simple! Wish you a wonderful day. - Juho
Easy to use. Fast verification and withdrawals. My favorite casino by far. Have had some really great wins
Nothing to dislike. Great casino on all platforms. Luck is the only thing against me here.
Hey Cpett Huge thanks for considering us your the favourite casino of all. Your enjoyment is our duty, so we are happy to see that you have enjoyed your stay and the things we offer such as fast payouts and friendly user experience. Happy to hear you’ve had some really great wins on our site as well. Luck can always swing either way, so let’s hope you’ll get some awesome wins in the future as well. May the force be with you - Always. - Juho
I am just starting in the world of Online Casinos and for a reasonable and very obvious fact, I chose Bitstarz to be the place to stay. I am online on the site almost all day and have become a regular website player daily since day 1. I can say the site is really good when it comes to withdrawals and deposits. You can get your winnings in real time. Customer support is amazing. Site overall interface is user friendly. Tons of different kinds of games to choose from especially those provided by Pragmatic. Super cool and generous slots indeed. 2 thumbs up! The best experience so far! ;-)
Hey Alvinbonifachu Happy to hear you started your casino journey with us but we’re even more happy to see that you have enjoyed your stay so much! We thrive to provide an environment where players can enjoy their stay and quick withdrawals, great bonuses, friendly user experience and a vast game selection are a huge part of that. Thanks again for your comprehensive review of all aspects of our casino. We wish you a mighty day and more awesome times ahead at BitStarz. - Juho
Quick withdrawals, plenty of games, smooth design.
As I am active player I'd like to find out more about your VIP program or maybe some personal offers aside those one stated at the website. Except that - everything is good
Hey Axle1776 Biggest thanks for your compliments about our site. We find the things you mentioned cornerstones of a service we want to provide and we’re happy to see we’ve delivered exactly that. When it comes to bonuses, we aim to make all bonus offers on our site worthwhile to all players and it’s good to keep an eye out on your email, as we have mighty bonus offers sent from there. We do have some special offers as well for our most active players, but we’ll sought you out in case we notice that. :) Wish you a brilliant day, my friend! - Juho
Bitstarz is best casino with lots of bonuses and fast easy withdrawals. I've never had any problems with them only luck
There's nothing to dislike ive always found them fair and generous
Hey 9rant Mighty thanks for considering us the best casino out there. We’re thankful for all the compliments you had for our features and intend to keep it the best place for you and other players to play and enjoy their time. Thanks again for your generous review and enjoy your day to the fullest! - Juho
The absolute whole casino. Love the support. The games. The excitement and the winnings
The glitching sometimes and I have deposited so much but yet have never gotten an individual email with any bonuses. So yeah.. but overall love it
Hey Smeadway8 Thanks a lot for your review. We love to see that you love our casino and right back at you! We do run promotions regularly and always keep you posted regarding them as long as you have subscribed to our email offers. Just in case, it’s best to check these settings are set on. When it comes to glitching or any issues with games, you may always contact our customer support. We are able to assist you with anything! I hope you find this useful and even more I hope you’re having a brilliant day. - Juho
I have been a member at bitstarz for years now, and I have witnessed many changes, but they continue to offer a wide selection of games, and excellent withdraw times; two of perhaps the most important aspects of a casino.
I would recommend this casino to many people, although a thing that I didn't like too much is that they are unable to send you complete bet histories if the bet history is too long going past a few months. As well, over the years the volume of players increased dramatically, and the live chat people can get a little impatient and testy, and can be offended very easily if you question any irregularities or request bet history. Aside from that, their free spins regularly given have changed dramatically to significantly lower betting. I wish they would bring back the old free spins they used to give out every wednesday for betsoft games as opposed to the booming games. I still think this casino is great, but ever since I questioned some irregularities years ago, they have began to be less personal and much shorter with me, which I understand is likely due to the increased volume of players they have to deal with on a daily basis. But I do miss the long conversations and friendliness of Mike and Chris! They are some good guys to chat with and very helpful!
Hey Fiflegoeswest Thank you for taking the time to review our site and we appreciate having you as a player with us for years. We aim to keep it that way for years to come! We’re extremely pleased that you also consider us a casino you would recommend to other players as well. We’re sorry to hear you feel that our customer support has not been as personal as before and I assure you that is never our intention. We always aim to provide the best support that is ever possible. If you have a more specific instance, you are more than welcome to email Nick, as we always thrive to keep our service on a top notch level. As a brand we’re always trying to evolve. We’ve come to known as a casino which under promises but over delivers and while we may have changed some of our bonuses, we have not sat on our backs. We introduce new type of promotions, such as our ongoing Expedition Atlantis promotion, which awards bonuses when you gain new levels and as a grand prize some awesome cash prizes! Wishing you a brilliant day! - Juho
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All the slots available, good bonus availability, and nice free spins offers.
Very slow reaction of the website. Sometimes I wait 2 minutes till the slot will come up.