AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hey Rekin222 Thank you very much for your review. Having many payment options with different currencies and payments methods is highly important to us along with having a ton of games to choose from. We appreciate you complimenting our clear rules as well. We understand it’s important for players to have clear rules regarding anything featured on the site. When it comes to bets with BTC, the size of them vary within games and are set up by the game manufacturer. We hope you’ll be glad to know, we don’t take any fees for BTC transactions from our end. All fees that come with BTC transactions come from verifying your transaction from Bitcoin’s side. You can read more about them here https://bitcoinfees.info. We’re sorry to hear that you feel our support doesn’t care if you play on our site and that you decided to have your account closed. When it comes to promotional offers, we offer them mostly from the site itself and they are listed here https://www.bitstarz.com/promotions. Additionally we tend to drop bonuses for our regular players in forms of free spin drops or Friday Loyalty bonus for instance. We wish you would’ve stayed as our customer but we’ll respect any decision you make. I do hope this provides clarification for some of the points made in the review. Wishing you a brilliant day. - Juho
- Maintenance work without information before
- High fees for deposit
Hey Aspri Thank you for your review. We gladly accept all kinds of feedback, so thank you for taking the time to post your review. We’re sorry to hear if you’ve ran into any inconvenience on our site with maintenances. In many cases, they are done out of an urgent need, so we don’t always have information beforehand when there is a need to do so. We always tend to have them very brief and our tech team is usually very quick about getting them done. Regardless, I hope you will enjoy our site without any major interruptions in your game play. While there are fees on some of the payment methods on our site, I hope you’ll be happy to know we have payment methods without any fees such as any cryptocurrency deposits. Wishing you a brilliant day! - Juho
Absolutely the BEST EVER casino you could wish to play at. The site is sleek, the games play well and they offer you lots of bonuses. No need to hunt down the bonuses either, they pop up as soon as you log in and it's up to you if you want to use them. Better still, the withdrawals are excellent! This is the Best Casino for Me... <3 <3 <3
Promotional offer should be better.
Have Nothing for write Bad !!!
Hey Amit112160 Absolutely an amazing review and thank you so much for considering us the best casino one could play at. The site functionality is of utmost importance to us and we appreciate you loving our silky smooth site and the games on our site. We love to hand out bonuses and withdrawals to our players in a convenient way, so thanks again for appraising the features on our site. Apart from promotional offers, we tend to drop some goods to our players in forms of free spin drops, Friday Loyalty bonuses or an occasional treat to make our players day more exciting. Keep an eye out on your email for these offers, as we always inform of any bonuses we may have for you that way. Wish you a grand ol’ time, my friend. - Juho
Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played
Nothing. Really everything is perfect. I will play here a long time.
Hey Marke231337 We love everything about your review and thank you for considering our casino a place you will enjoy and play for a long time. It means the world to to us and we intend to keep it that way for a long long time as well. In turn we will keep on providing you those excellent casino, support and withdrawal services you have accustomed to love about our site. Keep on staying legendary! - Juho
As for me, it had some of the highest quality games I have seen with some of the best and fastest loading graphics. I also like that their withdrawals are all but one completely fee free. As for promotions, they have several different deposit bonuses, game specific promos, and also some day specific promos and rake races to take advantage. I definetely will play in this casino!
Hey Melanyc As for us, we couldn’t be more happy about your awesome review! We put tremendous amount of effort on making our site run smoothly, so special thanks for complimenting the functionality of our site. We love that you love our promotions as well! We intend to make them worthwhile to all our players and we couldn’t be more overjoyed that you have enjoyed and taken advantage of them. We’ll be happy to have you as our customer in the future as well. Mighty day to you! - Juho
All the slots available, good bonus availability, and nice free spins offers.
Very slow reaction of the website. Sometimes I wait 2 minutes till the slot will come up.
Hey Haribo2144 Thank you very much for reviewing our site. We’re really happy to see you have enjoyed our games, bonuses and the abundance of them. We’re terribly sorry to see you have experienced any issue with how the site works. Just in case it’s good to clear out your cookies and cache or try in incognito mode. You can also come to customer support for help should you experience issues with games. We can help out in anything. Wish you a grand day! - Juho
Game selection, bonuses, live support, withdrawal speed - everything is perfect with Bitstarz. Seriously, there's a reason these guys won best casino 2017. They make bitcoin casino an easygoing and fun experience and really do value there customers.
My only gripe with Bitstarz is the max cashout on second chance spins and the Friday loyalty bonus for bitcoin players. For players playing in Euros, USD,A UD this max cashout is set to 100EUR/USD/AUD but for bitcoin players this amount is set to 5 mbtc (28 euros roughly). My second chance free spins had a wagering requirement of 200mbtc so already I am having to wager 200mbtc for a max cashout of only 5mbtc. I had my biggest slotting win after getting a 1000x on Madame Destiny when trying to clear the wager, I screenshotted the win and was super excited about it. But then after I withdrew I got a message saying that I was only able to withdraw 15% of my balance and forfeit the rest. I understand these restrictions probably need to be in place but 100 EUR and 5mbtc are a big difference in amount. When I asked the live chat why this was the case, they said that bitcoin was volatile so they didn't want to constantly change the amount.( I did some research and found out that they did in fact change it from 25mbtc to 5mbtc.) I responded by suggesting that they just set the max withdrawal via another currency ie. 100 euros and pay the equivalent amount in BTC. This would nullify any volatility in bitcoin.They agreed my point was valid but just ended the conversation there.
Ramble, rant over, of course I'm super gutted as my best ever slot win was sort of wiped away but don't let this take away from Bitstarz. They are a great group.
Hey Jackievela90 Awesome to see you have enjoyed many features on our site and we’re thrilled that you like so many things on our site. We value you very much too! While we do have bonuses that have a maximum cashout amount, we offer plenty of bonuses without maximum amount to withdraw. For instance deposit bonuses, Wednesday Free Spins and Expedition Atlantis bonuses. Due to the fluctuation rates of cryptocurrencies we have to adjust the maximum payouts, minimum deposits and everything that comes with dealing with crypytocurrencies. I can understand not being overjoyed of having the excess winnings taken out from the winning but I do hope your luck will be great with other bonuses or real funds in the future. May the best day be with you - Always. - Juho
Great casino with an impeccable reputation, instant payouts, rich bonus policy and quick and responsive support, my score is 10 points!!!
this is not even a minus, but a wish that in the future we will add as many slot providers as possible
Hello Outlan 10 points for your awesome review! Very happy to see you have enjoyed your time here at Bitstarz so much and thank you very much for complimenting all the features you mentioned. We firmly believe them to be a vital part of a great casino experience. We’ll keep on providing great service for you players to enjoy. Thanks for your improvement suggestion as well. We’re constantly looking for new games and providers to add on our site, so buckle up and enjoy the ride. Don’t forget to have an awesome day. - Juho
Only supported slot providers are listed based on my region. No need to sort through slots that don't work for me. Promotions are very reasonable. Support are prompt, precise and professional. Load times and game play are quick and rarely lag or disconnect. My favorite online casino for 2018!
No favourited slot list to easily access. Would suggest this for an improvement.
Hey Dantera Awesome to hear you’ve enjoyed your time on our site. Customer experience is highly important to us and everything you brought up is a huge part of that, so thank you very much for your great review! We’ll pursue keeping BitStarz your favourite casino for years and years to come. I hope you’ll be excited to know we have a quick and easy to navigate favourites list indeed. Once you add a game to your “My favourites” list from the game browser, it’s the first list you see when you login to your account. Super simple! Wish you a wonderful day. - Juho
Easy to use. Fast verification and withdrawals. My favorite casino by far. Have had some really great wins
Nothing to dislike. Great casino on all platforms. Luck is the only thing against me here.
Hey Cpett Huge thanks for considering us your the favourite casino of all. Your enjoyment is our duty, so we are happy to see that you have enjoyed your stay and the things we offer such as fast payouts and friendly user experience. Happy to hear you’ve had some really great wins on our site as well. Luck can always swing either way, so let’s hope you’ll get some awesome wins in the future as well. May the force be with you - Always. - Juho
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Payments BTC.
Many games to choice.
Many payments deposit.
Clear rules.
High fee for BTC payments.
High minimum bet with BTC I spend on one click my second deposit.
Support don't care you play on this casino or not.
Don't give me any promotional proposition so I decide to close account.