BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
BitStarz Casino Bonuses
Check out other BitStarz Casino Bonuses and pick one that suits your needs.
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
BitStarz Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
This and leovegas is for sure the best casinos.
Both of them is trustfull and great whit customers
ITS nothing to dislike about this casino. I see it like a win win for bought parts.
Sorryfor my bad english. In a norwegian, so What can i Say?😅
Hei Norge! Well, our Norwegian isn't that great either, haha, so no worries! :) Thank you so much for reviewing us and giving us such fantastic feedback! Let us know if there's anything we can do so we can get a 10/10 rating in the future from you :) Wish you a great day and a nice 17th of May coming up in a couple of weeks. Heia Norge! Olle
Best casino Ive ever play, lots of game, fast withdraws, bonuses, great customer service
So far nothing, veryfication take little bit to long
Hi Tomasz! Thank you so much for this amazing review. I'm sorry you found the verification process to be a bit slow, but thankfully you only have to do it once, right? :) I hope you'll have some nice winnings in your near future and just let us know if there's anything we can do to make your gaming experience even more fun here at BitStarz! Olle
Withdrawal 100% really fast!
I make daily withdrawals at a maximum of 0.25 BTC and they process very quickly.
I will try with a large amount.
Hi there, We try to process the withdrawals with lightning speed, and we're proud of our 10 minute average :) 0.25 BTC is a nice chunk of change, so congrats on the wins. Also, remember that we don't have a cashout limit, so you can withdraw as much as you like without any restrictions :) Thank you so much for reviewing us and I wish you a fantastic day, Olle
I fell in love with games interfaces and support team. Site is user friendly as well. Didn't take any bonuses.
Hi there! Oh man, thank you so much for those kind words. I'm sure the love from the Support guys is mutual and thanks once more for taking your time to review us :) May your winnings be many and big! Olle
Fast withdrawals, good support and good variety of games
Opted out of bonuses, as was aware that there are many conditions associated. Nonetheless haven’t been able to stop offers of free spins etc ie no deposit bonuses. Tried them out of curiosity. Turns out my free spins earn me $75 which I turned into $1050 playing a table game. I inquired, was told that the wagering requirement of $3030 imposed on the $75 earned from free spins required 20 x on table games ie $60600 wager (5% of real wagering earnt). Furthermore max bet is limited to $5 per round. Not wanting to age trying to cash out some money by having 12000 rounds, and likely already contravened the $5max bet condition I forfeited the bonus.....
Hi Dave! Thank you for the praise in regards to the fast withdrawals, support and games :) In regards to the bonuses, if you're opted out you should not receive them automatically on deposits, etc, and any free spins added to your account as well as free bonus money needs to be activated manually by the player before use. So my recommendation would be to not activate them if regular bonuses is nothing you're interested. I also recommend you reach out to me in a PM so we can see if there's a cashback deal available instead of the regular bonuses if you're more into table games. I know that the wagering contribution is so low on table games that the regular big wagering requirement bonuses are not really suitable :) Let me know! Olle
Love the variety, reasonable payout. 24/7 customer service, quick ID verification and withdrawal.
Hi there! Oh boy, thank you so much for your kind feedback! :) Really appreciate you taking your time to review us, on a weekend nonetheless! I wish you many big wins ahead and if you need anything, just reach out! :) Olle
Super fast payouts. In my account next day Australia
Free spin amount without deposits of 10 is low compared to others, 25 would be nice. Can’t access all games due to Aussie Laws so it would be better if they were removed save me clicking on games I can’t play.
HI there! Thank you so much for the kind review :) we do our very best to give as much bonuses as we possibly can, but we appreciate the feedback, might be something we can improve there :) Oh, and good idea about the games display, we'll look into that for you! Olle
Another good casino. Trustworthy not there fault full selection of games not available to Australian player. Aussies live in a nanny state that has restricted some providers. Great place to play
G'day mate! Oh boy, thank you so much for giving us such an amazing review! :) we love our players from 'Straya, and glad we're able to accommodate you with a great range of providers. We're also adding more of them constantly, so you'll never run out of fun games to enjoy. Last but not least, I wish you a great day and hope you'll have more nice wins in your near future! Olle
I'm speechless!!!
Long story short. After so many previous tested Online Casinos in this last years, I can say that BitStarz has been the best choise, better than all of them together. If you are reading this review, let me tell you something.
YOU CHOUSE THE RIGHT ONE!!!! =D
I'm proud to I've found a Casino that fits my needs. Here my reasons why:
-friendly costumer support
-all standard payment methods including Bitcoins
-user friendly Interface.
-very large variety of games
-quick deposits and also withdrawals
-and much more....
check it for your self, and believe me you won't be disappointed.
Already didn't found anything I could say negative about BitStarz.
Holy smackarony! I mean, there are kind and nice reviews, and there's spectacular reviews, which is where I'd categorize yours :) It means the world to me and the guys that you first of all take time out of your busy schedule to review us, and when it's such a nice review as well, it makes our whole week :) Reviews such as yours makes us process withdrawals faster, add more games, give more rewards and improve on everything there is to improve on. It also puts a big smile on the Support Heroes's faces :) From all of us at BitStarz. Thank you so much :) Olle
Recommended This Month
From the Direx NV group of casinos, I do not think you can get any better than Bitstarz. Well not all casinos are perfect, but I would most certainly say its in the top 5 best casinos world wide and for many reasons.
Joined this casino about 4 years ago, one of the first I joined when I started my gambling career. I joined and received 20 no deposit spins, with another 100% bonus and 180 spins upon my first deposit which at the time was a great offer then and appealing, with recent and many changes over the years with casinos, governed body corporates for online gaming and software providers.
Bitstarz had a lot of providers and If I am not mistaken they do not have some of them anymore, although they still have a lot of providers and slot. Netent would be one of them that disappeared as an example, as I can remember the welcome offer free spins then was on Starbust.
Live support is already ready and available to assist you whenever you need help and they very quick to assist. Withdrawal happened in less than 5 minutes, although I had some issues recently with verification but that was resolved.
I recently start playing at Bitstarz to give them a good and proper shot after a good 3 years of absenteeism, I have really start to like this casino and put them in my top 5. I learned over the years about bitcoin and now that is my preferred currency. I sometimes wish I had some bigger gambling budget to make more deposits, but the little deposits I can make right now should mean something.
I think the best thing about Bitstarz is that they do not have any cash out limits. So if you win $2.000.000 today, you will get the entire $2.000.000 paid to you within 10 minutes, which is extremely great especially If you were to hit the Jackpot.
I would really like to see Netent, Push Gaming and maybe some Big Time slots at this casino. If they install those providers, then it would be my number 1 joint to play at. I recommend this casino and you should look no further than Bitstarz, unless you fancy the providers I mentioned, as I think this is their down fall, well for me at least as the only providers that really interest me is Play n Go and Pragmatic play.