AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
What did we do to deserve such amazing praise? Thank you so much! I can't thank you enough for taking time out of your day to write such a nice review about BitStarz. Just let us know if there's anything we can improve on :) Thank you! Olle
My experience with customer support and BitStarz site would be 10/10 stars. Nick surely never fall to surprise with those bonus and free spins. Mike in my opinion really put in the extra effort to meet my request all the time. Never once I had an unpleasant experience before either and till this day my daily go to site to.
No side bets options and no more cryptocurrency deposits on fiat playing currency
Hi there, You are awesome! We take so much pride in our support and we're so glad that you feel you got excellent service from Mike :) I'll be sure to pass on your feedback to him. You just made our day! Olle
User friendly site, easy to navigate, great selection of slots and of course my favorite the Live Table games by Evolution.
Almost all of the online casinos have the same slots and table games, but what makes Bitstarz standout is it's customer service team! Very professional, quick and efficient the best I have encountered, and of course the under 10 minutes withrawal! This is exactly like cashing out on a real world casino's cashier, unbelievable! (make sure you have legit docs and you are fully verified and everything is a breeze).
The table wars, slot wars and the ladder where you can win and travel is a great promotion on a weekly and monthly basis. I love bitstarz!
I have watched the live stream of askgamblers awards gala, and I think the award that really matters most is the "Players Choice" award which Bitstarz won this 2019! Congratulations, you deserve it!!
Nada... There is nothing to dislike, Bitstarz is the place to be, legit and a financially stable Online Casino!
Wow! Thank you so much for that fantastic review :) We're so happy you're enjoying BitStarz so much and we will continue to work hard to give you the super casino experience you deserve! :) Olle
Friendly Support Team with prompt live chat, Great games to choose from & site is very user friendly :)
You have my vote for AskGamblers Awards 2019 for best casino!!
Good Luck!!
v. milan
Hi there, Man, what can I say more than that you are an incredible human being? Thank you so much for taking your time to review us, and also for giving us such nice feedback to boot! :) Have a fantastic day and me and a couple of other guys from the team are here in Serbia for the awards tonight! Wish us luck! : ) Olle
Great casino site to play on, great games and their bonuses aren't too bad either.
Games claiming to be hot or the top games aren't necessarily correct. They've remained the same for over 6months now. They need to update this issue in order to keep the players informed.
Hi there! Thank you so much for the nice feedback :) In regards to the hot or top games :) they're the most played games in the casino at the moment and they don't indicate if they're hot or not. I'm sorry if you felt that they were deceiving that way. We do update them occasionally but we try to stay true to the fact that we display the most played games :) Let us know if there's anything else we can improve on! :) Olle
Great site easy to use awesome promotion every time I need something customer service is right there great weekly promotion right after my first deposit
Hi there! We do love the promotions too and thank you so much for appreciating the bonuses and campaigns we put together :) I will pass on your fantastic feedback to the support heroes, they'll really appreciate the nice words from you :)! Warm regards, Olle
Good casino! Fast withdrawals, many Slots, Loyalty bonuses.
Hi there! Oh man, thank you for the kind words, all positive things and a 10/10, what did we do to deserve this? :) Really appreciate you taking the time to give us such fantastic feedback. Thank you! Olle
One of the biggest names in online gaming and it is fairly easy to see why. ALL of the latest games with strong intro offers and uick payouts.
Sticky slots on some of the mobile slots but nothing too bad.
Hi there, I'm really humbled by your fantastic review. Thank you for giving us such great feedback! :) When you say Sticky Slots, do you mean they're slow? Would be fantastic if you could let us know so we can look into that and try to make your gaming experience even better :) With warm regards, Olle
Fast withdrawal & 5 Star customer service! BitStarz considered The Best Cryptocurrency Casino, a Truly 'Provably Fair' casino.
Hi there, Man, thank you so much for those kind words. It's a pleasure to have you in the casino and if there's anything you feel we can improve on, let us know! :) Olle
This is my favorite casino. Great customer service and great games.
Hi there, And you're one of our favorite players! Thank you for giving us such a fantastic review :) Olle
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