BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi Mullet! Thank you so much for that :) we do try to collect as many games as possible, you know, gotta catch them all as they say in Pokemon. Anything you feel like we could improve on as we got 6/10 per your rating? Would love to hear from you so we can earn a 10/10 from you next time! :) Also, thank you for taking your time to review us! : ) Olle
What they did for me left me speechless. I would highly recommend bitzstars for the great improvement in their customer service! Since I started using bitstarz I never waited more than 5 minutes for withdrawals. Today my account was hacked and funds stolen. Nick my vip manager not only assisted me in the retrieval of my account but also compensated from his own pocket. With that I would like to thank the team! I withdrew 120eth without delays. My experience with them is just getting better.
No dislikes ! I would suggest a verified wallet that is linked . Which means I could only withdraw to one wallet and if I would like to change wallet I will need to provide a selfie verification .
Hi Sean, First of all, I'm really sorry to hear about your account being hacked, and we urge you to secure your account with the 2FA option to add another layer of security (I believe you've done this already) :) With all that said, we do sympathize that whole ordeal and I'm glad that Nick holds up to the gentleman reputation that he has here, and compensated you out of his own pocket. Your security and your happiness is the reward that makes us work harder and always try to be better than the day before, so I'd like to thank you for being so kind, understanding and taking your time to write this review :) Olle
I have been playing here for a long time, very pleased with instant payments and the work of the support service. The only casino from where I withdraw from no deposit bonuses.
No complaints, in this casino, I am satisfied with absolutely everything. ;)
Hi there! Man, as much as we love to improve, it's even better when we hear that we're doing everything right already, haha! Jokes aside, thank you Kindly for taking the time to give us such a nice review, it means the world to us! :) Best of luck in the future here at BitStarz and always remember to dream big and win bigger! Olle
Support crew is prompt and always pleasant. Players rewards are plentiful and fair. Deposit option includes fiat and cryptocurrency. A big collection of games from all the big name providers like Netent, Betsoft, Bgaming etc. My personal favourite iSoftBet.
The email address that you signed up with is the one you're stuck with. A but annoying having to log in all the time to check if your bonus have arrived or not.
HI there! First of all, love the Koala picture :) Second, thank you so much for writing such a great review. I'll be also sure to pass on your feedback to the support guys, they'll be delighted to hear that their work is very much appreciated! :) I will take your feedback forward in regards to the email address aspect to see if there's something we can improve on there :) Once more, thank you so much and I wish you all the best and many big wins! :) Olle
I do like the reviews of course but I needed to ask a question so will add in what I dislike, Also, I read some bad reviews but why do they not respond to the bad remarks? lol
I completely dislike that they won't verify your documents till you make a withdraw, What is up with that ? On the Ask Gambler's forums we are actually warned about these casinos that only verify documents once you need to withdraw . Correct me if I am wrong but why would you need to see the back of my credit card for the CCV number ???
Hi there! Thank you Kindly for your review :) There might be a bit of a misunderstanding here. We don't mind verifying your account prior to making a deposit, but in that case you gotta contact us. As a standard rule, we normally only check the docs when a withdrawal is being requested. But if you upload the docs and let us know, there's no problem in getting the account verified :) In regards to the CCV number, we do not need to see this. What we're looking for is the signature on the card as by law it has to be signed. We suggest both 8 middle numbers of the card and the CCV number to be covered :) Regards, Olle
Best Casino as per my experience so far ! Super-fast, helpful & pro-active customer service, Advanced & users-friendly website and Honest processing ! Account verification process is logical and quick. Withdrawal is also very fast (only in few minutes) !!
Hi there! Oh boy, reviews like this make our day! Thank you so much for taking your time to give us such fantastic feedback and wish you all the best of luck in your future game play! :) Olle
I was initially very skeptical about bitstarz, I had read in several places that one would experience problems as soon as one tried to withdraw money.
BUT, I deposited money, won money without a bonus, and withdrew the same day and it went perfectly.
They just had to validate my account, I had to send some papers, driving licenses etc, but after that it went seriously 15 minutes then all the money was in my account.
I was very surprised and very positive about bitstarz and would recommend them at any time.
Good experience.
Thanks
Mike is working 24/7 it seems, they should give him a break once a while :-D
Hi there! Thank you so much for such a fantastic review! :) Mike has been with us for years now, and is the most senior support hero we have. I promise that we're not holding him under ransom and that he is treated very humanely, haha. He essentially run on coffee and will-power that guy :) Once more, thank you so much for the kind words! Olle
The absolute benefits of casinos are: very fast support and solution to the player's needs, a thoughtful website with an excellent functional personal account, super quick money withdrawal, top providers, fun promotions, bonuses are good wagering.
What did we do to deserve such amazing praise? Thank you so much! I can't thank you enough for taking time out of your day to write such a nice review about BitStarz. Just let us know if there's anything we can improve on :) Thank you! Olle
My experience with customer support and BitStarz site would be 10/10 stars. Nick surely never fall to surprise with those bonus and free spins. Mike in my opinion really put in the extra effort to meet my request all the time. Never once I had an unpleasant experience before either and till this day my daily go to site to.
No side bets options and no more cryptocurrency deposits on fiat playing currency
Hi there, You are awesome! We take so much pride in our support and we're so glad that you feel you got excellent service from Mike :) I'll be sure to pass on your feedback to him. You just made our day! Olle
User friendly site, easy to navigate, great selection of slots and of course my favorite the Live Table games by Evolution.
Almost all of the online casinos have the same slots and table games, but what makes Bitstarz standout is it's customer service team! Very professional, quick and efficient the best I have encountered, and of course the under 10 minutes withrawal! This is exactly like cashing out on a real world casino's cashier, unbelievable! (make sure you have legit docs and you are fully verified and everything is a breeze).
The table wars, slot wars and the ladder where you can win and travel is a great promotion on a weekly and monthly basis. I love bitstarz!
I have watched the live stream of askgamblers awards gala, and I think the award that really matters most is the "Players Choice" award which Bitstarz won this 2019! Congratulations, you deserve it!!
Nada... There is nothing to dislike, Bitstarz is the place to be, legit and a financially stable Online Casino!
Wow! Thank you so much for that fantastic review :) We're so happy you're enjoying BitStarz so much and we will continue to work hard to give you the super casino experience you deserve! :) Olle
Recommended This Month
BITSTARZ CASINO has great selection of games with great bonus options.
Support team are really helpful and fast to resolve problems.
No complaints so far and happy with casino all round.!!!