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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi there! Thank you so much for the lovely words and I'm happy it's all positive in terms of the experience you've had so far at BitStarz! Is there anything we can improve on in regards to the 6/10 rating? Was just thinking if there's something we can do to get a 10 next time? :) if there is, let us know and we'd love to listen to your feedback :) Olle
Good selection of games, excellent customer service and regular bonuses
Hi there, Thank you so much for appreciating all the games, bonuses and the service from the guys :) We can't thank you enough, and let us know if there's something else we can do :) Olle
Great selection of games to play from, awesome live support also happy to assist and fast payouts
Hi there, You're the awesome one! Thank you so much for the nice words :) If there's anything we can improve on, let us know :) Wishing you an awesome day! Olle
MY FAV... Great games and Support team is the best very polite and always are quick to solve any issues
Nothing bad to say, love BitStarz Casino so far no problems
And we love you, Djohjoe! Nothing beats waking up in the morning and seeing such an amazing review. We're humbled and grateful :) you're awesome. Thank you so much for that, and let us know if there's anything we can do to improve :) Olle
stable casino
bit coin
vast range of machines!!!!!
not in australia anymore
limited deposit options
fake chat service
Hi Kathyy! Great to hear from you and that you like our wide range of games. We do our best to add even more of them as they become available to us :) so we'll keep on getting more! I'm sorry you feel the deposit options are limited as we do offer quite a few ones for your country. I can also guarantee that our live chat agents are 100% verified humans :). Perhaps there's a mixup somewhere? Let us know if you need anything! Olle
The selection of games is great - this provider really has all of the online casino games! Withdrawals were super fast (one took 5 minutes! Amazing!). The casino platform loads well and it’s easy to switch between games easily without too much loading issues.
The ID verification process was cumbersome. They continued to ask for more documents, some of which I believe aren’t necessary to establish identity, deposit and withdrawal. A bit intrusive.
There needs to be more withdrawal methods for Canadians.
Hi there! Thank you so much for the kind words :) I'm sorry your felt the verification process was a bit intrusive and I totally understand that it's a bit uncomfortable providing a bunch of documents. I can assure you however, that we do not ask for more than we need to, and we do have an obligation to our license issuer to collect the relevant documents to confirm their identity, as per their guidelines. I thank you kindly for being so patient with us! As for the withdrawal method for Canada, we hear you and we are working on it! Wishing you a fantastic week forward, Olle
Lots of games
Decent promotions
Good bonuses
Perfect
Takes longer than expected to withdraw winnings
Withdrawals are NOT unlimited as they state on their site
Hi there! Thank you so much for the kind words :) Sorry that you feel that it took longer than expected to get the winnings. As soon as your account is verified, we process all withdrawals within 10 minutes. As for the withdrawals being unlimited, they actually we are and if you ran into any issues, kindly PM me so I can look into what happened there. Wishing you a fantastic start of the new year! Olle
Good variety of games, support is instant 98% of the time and bonuses aren't given out willy nilly. So when you get one its actually worth the play. Promotions were ok, not many deposit bonuses
Only 1 dislike that i have and its the sole contributing factor that i choose to close my account indefinitely. I understand the nature of wagering and that there are times losing streaks will go on, but the total amount i wagered as a member for over a year was multiple thousands in excess of $7000 approaching $10000, unfortunately my losing streak lasted and showed no sign of turning for the whole period i was a member. The amount of money i deposited compared to anything that resembled a win was just not an acceptable win/lose ratio, in terms of a bricks and mortar or online casino offering. I have played a number of casinos online and i just haven't experienced a losing streak for the length and dollar amounts ever. As bitstarz is one of the few online casinos i am able to play in Australia since new legislation was introduced, i continued with the hope that maybe i just was on the losing streak of a lifetime and yes its possible i was but i cant continue to justify my wagering when there are no signs of winning. Bitstarz offers everything expected of a professionally run online casino, but my experience was a statistically improbable and continued loss that left no fun in the playing.
Hi there, I'm very sorry to hear about the losing streak you experienced and regardless of what one might say regarding the games being random and whatnot, I know it doesn't make things better when you've lost a lot of money. With that being said, all the games you'll find on BitStarz are issued by a third party game supplier with certified Random Number Generators in them, hence all the games are fair. That's why we cannot pull a lever to make sure you win, or lose. Neither would we want to either as it would take the excitement out of playing casino. Sometimes we win and sometimes we lose. With all this being said, I wish you a Happy New Year and that you get lucky wherever you choose to play in the future. Also, remember to never play for more than you can afford to lose. Kind Regards, Olle
Excellent service, quick withdrawal, random bonuses. Love this site highly recommend
You, you are awesome! Thank you so much for the kind feedback :) Olle
Good chat and email support, very prompt
Great game interfaces, very few dropouts
Good range of games
Good casino overall
Authentic live gaming streams poorly, even with best internet connection (though may not be unique to Bitstarz). Other platforms are good.
Withdrawal methods very limited for Australian players, can take a few days (bank transfer) depending on withdrawal request timing.
Withdrawals not unlimited as suggested (see T&Cs) . Luckily (or unluckily) haven't had to encounter this issue.
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