AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
HI there! Thank you so much for the kind review :) we do our very best to give as much bonuses as we possibly can, but we appreciate the feedback, might be something we can improve there :) Oh, and good idea about the games display, we'll look into that for you! Olle
Another good casino. Trustworthy not there fault full selection of games not available to Australian player. Aussies live in a nanny state that has restricted some providers. Great place to play
G'day mate! Oh boy, thank you so much for giving us such an amazing review! :) we love our players from 'Straya, and glad we're able to accommodate you with a great range of providers. We're also adding more of them constantly, so you'll never run out of fun games to enjoy. Last but not least, I wish you a great day and hope you'll have more nice wins in your near future! Olle
I'm speechless!!!
Long story short. After so many previous tested Online Casinos in this last years, I can say that BitStarz has been the best choise, better than all of them together. If you are reading this review, let me tell you something.
YOU CHOUSE THE RIGHT ONE!!!! =D
I'm proud to I've found a Casino that fits my needs. Here my reasons why:
-friendly costumer support
-all standard payment methods including Bitcoins
-user friendly Interface.
-very large variety of games
-quick deposits and also withdrawals
-and much more....
check it for your self, and believe me you won't be disappointed.
Already didn't found anything I could say negative about BitStarz.
Holy smackarony! I mean, there are kind and nice reviews, and there's spectacular reviews, which is where I'd categorize yours :) It means the world to me and the guys that you first of all take time out of your busy schedule to review us, and when it's such a nice review as well, it makes our whole week :) Reviews such as yours makes us process withdrawals faster, add more games, give more rewards and improve on everything there is to improve on. It also puts a big smile on the Support Heroes's faces :) From all of us at BitStarz. Thank you so much :) Olle
BITSTARZ CASINO has great selection of games with great bonus options.
Support team are really helpful and fast to resolve problems.
No complaints so far and happy with casino all round.!!!
Hi Mullet! Thank you so much for that :) we do try to collect as many games as possible, you know, gotta catch them all as they say in Pokemon. Anything you feel like we could improve on as we got 6/10 per your rating? Would love to hear from you so we can earn a 10/10 from you next time! :) Also, thank you for taking your time to review us! : ) Olle
What they did for me left me speechless. I would highly recommend bitzstars for the great improvement in their customer service! Since I started using bitstarz I never waited more than 5 minutes for withdrawals. Today my account was hacked and funds stolen. Nick my vip manager not only assisted me in the retrieval of my account but also compensated from his own pocket. With that I would like to thank the team! I withdrew 120eth without delays. My experience with them is just getting better.
No dislikes ! I would suggest a verified wallet that is linked . Which means I could only withdraw to one wallet and if I would like to change wallet I will need to provide a selfie verification .
Hi Sean, First of all, I'm really sorry to hear about your account being hacked, and we urge you to secure your account with the 2FA option to add another layer of security (I believe you've done this already) :) With all that said, we do sympathize that whole ordeal and I'm glad that Nick holds up to the gentleman reputation that he has here, and compensated you out of his own pocket. Your security and your happiness is the reward that makes us work harder and always try to be better than the day before, so I'd like to thank you for being so kind, understanding and taking your time to write this review :) Olle
I have been playing here for a long time, very pleased with instant payments and the work of the support service. The only casino from where I withdraw from no deposit bonuses.
No complaints, in this casino, I am satisfied with absolutely everything. ;)
Hi there! Man, as much as we love to improve, it's even better when we hear that we're doing everything right already, haha! Jokes aside, thank you Kindly for taking the time to give us such a nice review, it means the world to us! :) Best of luck in the future here at BitStarz and always remember to dream big and win bigger! Olle
Support crew is prompt and always pleasant. Players rewards are plentiful and fair. Deposit option includes fiat and cryptocurrency. A big collection of games from all the big name providers like Netent, Betsoft, Bgaming etc. My personal favourite iSoftBet.
The email address that you signed up with is the one you're stuck with. A but annoying having to log in all the time to check if your bonus have arrived or not.
HI there! First of all, love the Koala picture :) Second, thank you so much for writing such a great review. I'll be also sure to pass on your feedback to the support guys, they'll be delighted to hear that their work is very much appreciated! :) I will take your feedback forward in regards to the email address aspect to see if there's something we can improve on there :) Once more, thank you so much and I wish you all the best and many big wins! :) Olle
I do like the reviews of course but I needed to ask a question so will add in what I dislike, Also, I read some bad reviews but why do they not respond to the bad remarks? lol
I completely dislike that they won't verify your documents till you make a withdraw, What is up with that ? On the Ask Gambler's forums we are actually warned about these casinos that only verify documents once you need to withdraw . Correct me if I am wrong but why would you need to see the back of my credit card for the CCV number ???
Hi there! Thank you Kindly for your review :) There might be a bit of a misunderstanding here. We don't mind verifying your account prior to making a deposit, but in that case you gotta contact us. As a standard rule, we normally only check the docs when a withdrawal is being requested. But if you upload the docs and let us know, there's no problem in getting the account verified :) In regards to the CCV number, we do not need to see this. What we're looking for is the signature on the card as by law it has to be signed. We suggest both 8 middle numbers of the card and the CCV number to be covered :) Regards, Olle
Best Casino as per my experience so far ! Super-fast, helpful & pro-active customer service, Advanced & users-friendly website and Honest processing ! Account verification process is logical and quick. Withdrawal is also very fast (only in few minutes) !!
Hi there! Oh boy, reviews like this make our day! Thank you so much for taking your time to give us such fantastic feedback and wish you all the best of luck in your future game play! :) Olle
I was initially very skeptical about bitstarz, I had read in several places that one would experience problems as soon as one tried to withdraw money.
BUT, I deposited money, won money without a bonus, and withdrew the same day and it went perfectly.
They just had to validate my account, I had to send some papers, driving licenses etc, but after that it went seriously 15 minutes then all the money was in my account.
I was very surprised and very positive about bitstarz and would recommend them at any time.
Good experience.
Thanks
Mike is working 24/7 it seems, they should give him a break once a while :-D
Hi there! Thank you so much for such a fantastic review! :) Mike has been with us for years now, and is the most senior support hero we have. I promise that we're not holding him under ransom and that he is treated very humanely, haha. He essentially run on coffee and will-power that guy :) Once more, thank you so much for the kind words! Olle
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Super fast payouts. In my account next day Australia
Free spin amount without deposits of 10 is low compared to others, 25 would be nice. Can’t access all games due to Aussie Laws so it would be better if they were removed save me clicking on games I can’t play.