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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
The casino layout and the range of games is good. Also the Friday loyalty bonus is usually good and Wednesday free spins are fun to play each week. I play it quite often
Lack of bonus’s. And when you ask for one they usually always say no. Also dislike the minimum deposit amount as it used to be 10 not 20. Also takes ages to level up
Love this casino - they have different games (as well as some of the ones everyone has)- which is fun - but most impressive is their withdrawal time! I withdrew some winnings and after supplying the verification documents (all of which were reasonable requests)- literally 10 minutes later my winnings were deposited in my Instadebit account! I've never had such a quick withdrawal! Absolutely would recommend. My new "go-to" online casino.
From the Direx NV group of casinos, I do not think you can get any better than Bitstarz. Well not all casinos are perfect, but I would most certainly say its in the top 5 best casinos world wide and for many reasons.
Joined this casino about 4 years ago, one of the first I joined when I started my gambling career. I joined and received 20 no deposit spins, with another 100% bonus and 180 spins upon my first deposit which at the time was a great offer then and appealing, with recent and many changes over the years with casinos, governed body corporates for online gaming and software providers.
Bitstarz had a lot of providers and If I am not mistaken they do not have some of them anymore, although they still have a lot of providers and slot. Netent would be one of them that disappeared as an example, as I can remember the welcome offer free spins then was on Starbust.
Live support is already ready and available to assist you whenever you need help and they very quick to assist. Withdrawal happened in less than 5 minutes, although I had some issues recently with verification but that was resolved.
I recently start playing at Bitstarz to give them a good and proper shot after a good 3 years of absenteeism, I have really start to like this casino and put them in my top 5. I learned over the years about bitcoin and now that is my preferred currency. I sometimes wish I had some bigger gambling budget to make more deposits, but the little deposits I can make right now should mean something.
I think the best thing about Bitstarz is that they do not have any cash out limits. So if you win $2.000.000 today, you will get the entire $2.000.000 paid to you within 10 minutes, which is extremely great especially If you were to hit the Jackpot.
I would really like to see Netent, Push Gaming and maybe some Big Time slots at this casino. If they install those providers, then it would be my number 1 joint to play at. I recommend this casino and you should look no further than Bitstarz, unless you fancy the providers I mentioned, as I think this is their down fall, well for me at least as the only providers that really interest me is Play n Go and Pragmatic play.
This and leovegas is for sure the best casinos.
Both of them is trustfull and great whit customers
ITS nothing to dislike about this casino. I see it like a win win for bought parts.
Sorryfor my bad english. In a norwegian, so What can i Say?😅
Hei Norge! Well, our Norwegian isn't that great either, haha, so no worries! :) Thank you so much for reviewing us and giving us such fantastic feedback! Let us know if there's anything we can do so we can get a 10/10 rating in the future from you :) Wish you a great day and a nice 17th of May coming up in a couple of weeks. Heia Norge! Olle
Best casino Ive ever play, lots of game, fast withdraws, bonuses, great customer service
So far nothing, veryfication take little bit to long
Hi Tomasz! Thank you so much for this amazing review. I'm sorry you found the verification process to be a bit slow, but thankfully you only have to do it once, right? :) I hope you'll have some nice winnings in your near future and just let us know if there's anything we can do to make your gaming experience even more fun here at BitStarz! Olle
Withdrawal 100% really fast!
I make daily withdrawals at a maximum of 0.25 BTC and they process very quickly.
I will try with a large amount.
Hi there, We try to process the withdrawals with lightning speed, and we're proud of our 10 minute average :) 0.25 BTC is a nice chunk of change, so congrats on the wins. Also, remember that we don't have a cashout limit, so you can withdraw as much as you like without any restrictions :) Thank you so much for reviewing us and I wish you a fantastic day, Olle
I fell in love with games interfaces and support team. Site is user friendly as well. Didn't take any bonuses.
Hi there! Oh man, thank you so much for those kind words. I'm sure the love from the Support guys is mutual and thanks once more for taking your time to review us :) May your winnings be many and big! Olle
Fast withdrawals, good support and good variety of games
Opted out of bonuses, as was aware that there are many conditions associated. Nonetheless haven’t been able to stop offers of free spins etc ie no deposit bonuses. Tried them out of curiosity. Turns out my free spins earn me $75 which I turned into $1050 playing a table game. I inquired, was told that the wagering requirement of $3030 imposed on the $75 earned from free spins required 20 x on table games ie $60600 wager (5% of real wagering earnt). Furthermore max bet is limited to $5 per round. Not wanting to age trying to cash out some money by having 12000 rounds, and likely already contravened the $5max bet condition I forfeited the bonus.....
Hi Dave! Thank you for the praise in regards to the fast withdrawals, support and games :) In regards to the bonuses, if you're opted out you should not receive them automatically on deposits, etc, and any free spins added to your account as well as free bonus money needs to be activated manually by the player before use. So my recommendation would be to not activate them if regular bonuses is nothing you're interested. I also recommend you reach out to me in a PM so we can see if there's a cashback deal available instead of the regular bonuses if you're more into table games. I know that the wagering contribution is so low on table games that the regular big wagering requirement bonuses are not really suitable :) Let me know! Olle
Love the variety, reasonable payout. 24/7 customer service, quick ID verification and withdrawal.
Hi there! Oh boy, thank you so much for your kind feedback! :) Really appreciate you taking your time to review us, on a weekend nonetheless! I wish you many big wins ahead and if you need anything, just reach out! :) Olle
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Quick payouts, can use bitcoins or aud to deposit and bet. Decent bonus for welcome package and friendly support. From my experience the pay rates seem to be set quiet high.
Limited games to Australian players, casinos like this one who can set a standard in the industry should open all providers to Australians. Take a stance for the players who bring the money instead of the govt who only banned what they could because they cant tax you.