AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Great variety of games. Good bonuses. Good live chat support system. Very fast response. Payouts happen within 2-3 days. Verification was simple and easy!
Minimum withdrawal was changed from $5 to $20 without notice. And you cannot get bonuses from live chat any longer. Otherwise I don’t have any complaints! :)
What are you guys on about I play all the casino’s online from Australia before they started to bad a lot of the gaming softwares here which sucks.
One of the best online casinos in IMO
Not much to dislike about the casino good service, pays out fast & even btc deposits are instant.
They could maybe integrate ETH
To work with all games but I have nothing bad to say about this casino. There full of it, I put my word on it one of the best crypto/fiat casinos out there
I love this site when I first registered they gave me free spins which turned into cash later on and you could play live casino or everything you want not like other sites that force you to play specific slots and thing, bitstarz is the real deal.
The only con would be that they do not have quick spin games.
Their customer support is absolutely terrible they are so rude it's unbelievable saying from my own perspective.
One of my favorite bitcoin casinos online right now, super fast payouts, no BS. They have my favorite slots, and I've cashed out a couple big ones from here so I likes it I likes it a lot!
Not so many bonuses and live chat can be kind of condescending when you're asking for freebies. And not very many freebies. I miss the battles too , not the ones they have now but the races.
They have almost instant withdrawals. A huge selection of games and jackpots. Can use easily with a phone or tablet. Also a pretty decent bonus platform.
Their current customer service has been terrible. Used to be the best now they have been short, snippy, and absolutely rude. I have put a lot of time (and money) gaming with them and am pretty disappointed.
This casino is by far one of the best casino sites i have visited. It has fantastic loyalty bonus spins and bonus cash daily/weekly depending on your activity throughout the week! Very impressed
The only pitfall would be that it does not have quickspin games, however they have such a broad range of games its not really an issue, considering there is so much more to choose from
-Amazing customer appreciation, random free spin drops and surprise bonus matches.
-Huge game selection.
-Glitch free play, have never once been dropped or disconnected mid-gameplay, which is incredible.
-Professional and responsive customer support.
-Verification process was a bit of a challenge at first but this was only because I wasn’t used to a casino being so thorough with the particulars of their stated rules. Once I understood they were as serious about it as I should have been it was easy and quick, really quick. Correctly uploaded documents were approved almost as soon as they were received by the casino. I found there professionalism during the verification process lent me a greater feeling of assurance as to their accountability.
-Withdrawal process is lightning fast.
-When I’m playing at Bitstarz, whether I’m finding the big wins or not I’m always, always having a good time. That’s what I like most about this casino.
Canadian players have to use a roundabout way for withdrawals. It was a bit of a nuisance at first but with help from support I found the correct path and it’s very easy now.
By far this is one of my trusted casinos online.
The selection of games! A lot to be chosen from, you will be thrilled.
A lot of choice for deposits and withdrawal
Very prompt customer service
A lot of bonus given especially free spins. Wagering is acceptable
Very transparent on ways to limit your gambling
Sometimes not courteous customer service.
Very rigid way of verification process which may take some time. Be prepared
Other than that nothing can be commented, really
I registered on Bitstarz over a month ago. I made the deposit immediately, I got my 100% bonus and free spins and gambled all my money. Later I decided to try again and then I was lucky - from 300 I went up to 1500. I put it on cash out. I was asked to my passport scan copy, but then, I just thought it`ll take weeks. But no. The account was verified almost immediately (maybe it was a good time) and the payment was somewhere in an hour – looking to cash out to Skrill. After that, I withdraw my money a couple more times and always quickly. For me, the greatest asset of Beatstarz is fast payments. A large selection of games today can be found in different casinos, but really fast cashouts are rare. I have not yet found downsides.
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Great choice of games, super fast payment transactions, great live support and amazing bonuses. I like the variety of games and especially the way games are organized. Well done guys
Withdrawal limits could be higher. They could have more freespins giveaways or any promotion with Freecash/freespins. Otherwise great site with great potential.