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From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Alexpin, You're the best! Thank you so much for the kind feedback :) Olle
Very happy with Bitstarz and I can see it winning awards easily. Hard to argue with a casino that guarantees you withdrawals in 10 minutes. Simple honest first bonus and this is a huge site that is easy to find what you want and play. AG coin worked for me as well.
Hi Billy, Man, I can't thank you enough for taking your time to write such kind words here about us. If there's anything you feel we can improve on to get 10/10 Starz in the future, let us know :) Until then, may your dreams be big and winnings bigger :) Olle
Good variety of games, one of the few remaining platforms for Australian players. Generally the chat option is instant and support answers immediately any queries.
Agree with previous review that bank withdrawals are too slow, and this is not bank’s delay, but bank transfers are held pending for days with Bitstarz. This should not be the case with current transaction technology. Once approved within one hour, the transaction should be fully processed and on its way with payment provider. Delays always cause frustration to the player and are unfairly in favour of the casino.
Hi Dave! Thank you for the kind words. We do process the bank withdrawals normally within 24 hours. The reason for this is that a payments team has to send the bank withdrawals whilst the other withdrawals can be processed directly from support. If it would be the case where a withdrawal is pending for a long time, it would be one of the following reasons most likely. That it was over the weekend (as no bank withdrawals as processed during this time) or that we didn't have all your details and documents to be able to verify your account and send the funds. We take a lot of pride in the withdrawal time, and it's one of the reasons why so many players choose BitStarz. I completely agree that bank withdrawals are not the fastest option, and in my honest opinion, I would recommend picking a currency where you wouldn't have to use Bank Transfer as withdrawal method, such as crypto currencies. If you need any help with acquiring crypto currencies in your country, just hit up support and they'd be happy to help out :) or just reach our to me here. Olle
I like everything about Bitstarz Casino, it has a wide range of games and are very interesting and fair, the User interface is the best out of all casino so far making it more enjoyable to play. Most of all, very excellent support staffs who are always on alert to assist immediately, well done Bitstarz. Transactions are handled professionally and made sure customers are satisfied and pleased, not at anytime had an issue with my deposits and withdrawals. Another job excellent done by Bitstarz Staffs, thanks for tirelessly keeping us your customers happy and always in excitement when playing on Bitstarz.
Nothing to dislike about Bitstarz, I recommend Bitstarz Casino to all online gambling fans that Bitstarz is 200% the best online Casino you would ever come across.
Hi there, It's not always we get such an incredible review, and I can't stress enough how much it means to all of us at BitStarz when someone such as yourself is taking time to write such nice feedback. I'm sure you have more important things to do than go to a website and write a review about a casino, but yet you did, and that's absolutely amazing. It's a very humbling experience, let me tell you, and it makes us want to work even harder to make sure we keep on offering a fun and positive gambling experience. From all of us at BitStarz, thank you! Olle
Interface is bearable. It has a mostly working search function for the slots and table games. Funnily enough the deposit button(green) is a lot easier to find than the withdrawal button(clear).
Withdrawals are verrrry slow. For bank transfers as you can't use Australian cards, you have to be beholden to the payments team who only work 9-5 CEST Mon to Friday. This means that if you request a withdrawal Friday you may not see it processed by the payments team until the following Wednesday. Then you may have to wait an additional day for the money to actually show up in your account. To make matters worse as they don't have money they allow players to play from and because you are forced to use this bank method there is a hidden international transfer fee for everybank of about $25 for every transaction. eg. when you think you are withdrawing 500 it is actually 475.
Unfortunately they are more than happy to take as much of your money as they can instantly, but when the shoe's on the other foot and you inquire about a withdrawal that his been sitting there for 3 days they just give you the usual scripted "payments team will process...you have been queued...up to 3 working days to process." That 0-1 hours withdrawal is an outright lie as you can't withdrawal to all or any cards instantly but again, they're more than happy to take it instantly.
Also, if you happen to deposit a large amount like 500 and after playing down to 400 and win 1000(unlikely but can happen) you can't withdraw it until you've played through "wagered" your whole deposit!!! 500?! They claim this is for security, but I have a hard time believing that there isn't a better method of discerning the difference between a launderer and a genuine player. i.e. the amount of time they've played on the site and the size of the deposits, the amount of ID given to allow for withdrawal.
BEWARE!!! while delaying your withdrawal while it sits in a queue funnily enough you are allowed to "recall" your withdrawal request. This is clearly the casinos way of hoping that you get impatient, recall the withdrawal amount, lose it back to them and have to start this process all over again...This recall function should be illegal. It's completely unethical.
BEWARE!!!! DON"T BE FOOLED BY THE LURE OF BONUS $ or SPINS!
The deposit bonus's aren't sticky so if you deposit 100 and get the bonus 50 totalling 150, you can't withdraw anything until you've wagered 40x your bonus, in this case $2000!!!.This is also the case with any money you win during bonus free spins.
Other casinos have similar wagering requirements but this is only applicable if you go below the pure cash amount which would be below $50 from $150 in this case.
I've recently been offered some free spins...a meager 50, even though I've put through tens of thousands. However, when I tried to utilise these spins it turned out the provider these spins were for were doing maintenance so they were all unavailable. When I asked about this that is what I was told and was told to hurry up and wait and couldn't offer spins with another provider or offer me any compensation for my inconvenience.
All in all I do not recommend this casino to anyone. Especially not Australian players.
Hi there Andre, Thank you for your comments. You had a lot of feedback there, so let me go through them one by one. You've been a player with us for a year, and been a loyal one too I might add, so the notion that all things are horrible at BitStarz seems a bit odd considering the options available (as far as casinos go) and your loyal play. But I understand in frustration, things can get a bit out of hand. So, for the payments team, they do work around the clock. But banks do not. Hence when we talk about withdrawal time for bank transfers, we have to measure this by bank days, not any day of the week, just as any other casino (or business for that matter). As for the fee that you're mentioning, we at BitStarz do not take any fee for your withdrawal, but your bank might, hence it's always a good idea to have a word with them prior to assuming that we're trying to take out a fee when we are not. We still have a 10 min average withdrawal time, but that doesn't mean that all withdrawals will be in your account within 10 minutes. Bank withdrawals are the slowest option unfortunately, and that goes for all casinos out there I would assume. Personally I'd love to offer more withdrawal options, but some payment options are restricted to some regions, something we have very little control over (none to be honest). If you want the quickest withdrawal option, I'd recommend switching to BTC. We have some videos on our youtube channel where we list Australian exchanges and how to make deposits to BitStarz. You also mention our recall option for withdrawals, which is once more something that is available in all casinos I'd like to argue. If you are afraid you'll recall the withdrawal and play for the money, there are plenty of limits you can set on your account such as wagering limits. This would prevent you from recalling and losing the money back if you're afraid you might do so. You can find the limits options in your account settings and just reach out to support if you need any help. You'll have to forgive me, but once more, you've been a player for a long time with BitStarz and I believe you were a veteran player prior to playing here as well. Hence I find it a bit odd that you find the wagering requirements so high and puzzling. All casinos are pretty much offering bonuses and spins, and you have the option to take them, or not. We're not forcing you to take any spins, and the 40x wagering is very much in line with the most average of requirements out there. You also make it sound like you've never gotten bonuses at BitStarz, and we gave you 50 spins as a reward for depositing a significant of money, which is not true. You received spins as part of a promotion, but you couldn't play them as the game provider had maintenance at that particular time. We then exchanged them for another game as you didn't want to wait for the maintenance to be over. You activated and played all those 50 spins. Kind Regards, Olle
Nice lay-out, friendly staff, fast withdrawals....Been playing here for 2 years, until they enforced an unfair rule for table/livegames (evolution gaming) players...
Just recently they are now requiring a 10x wagering requirement for deposits for table/live game players, before you can withdraw.
example; if you deposited $100 and play $5 baccarat/blackjack hands, you need to wager 200x of $5 bets before you can withdraw , that’s if you get lucky and not lose before that. This is bad, so if you love table games such as baccarat or blackjack, roulette thru evolution gaming, I think this is not the casino for you.
I love bitstarz, but with this rule I am getting out fast...
Hi there, To be fair, I don't blame you. We had that rule in place as a security measure against some players with less than genuine intentions, and it was never meant that genuine players would be caught in the net so to speak. Your review was a wake-up call for us, and we always listen to our player's feedback. Hence, we've decided to change the rules so the players only need to wager the deposit once. I hope we can regain your trust and wish you all the best in whatever you choose for your casino entertainment in the future :) Kind Regards, Olle
I’ve made 8 deposits today lost everytime and haven’t received any kind of bonus or free spins for the deposits and that’s very disappointing:( I’ve been a very loyal customer I just think we should be credited more for it
Hi Justgowen, Thanks for taking your time to review us at BitStarz :) So, when it comes to bonuses, I think it's important to look from a larger time-span and check how much bonuses you have received in total from us in relation to your deposits. You're at 40% bonus money in relation to your deposits in your main currency and for your secondary, you're at 144%. Since you made your last deposit a couple of days ago, you've gotten 4 bonuses in total, 3 of which you have used and 1 pending while I'm writing this reply :) We can always argue what is a decent amount of bonuses in relation to what you're putting in, but I have to honestly say you're getting fairly compensated for your loyal play at BitStarz. At the same time, I of course let you and other's be the judge of that, and I respect your opinion :) Regardless, I hope you have a fantastic week. Olle
Top class response when it comes to providing solution to problems, I had a slot error on my ongoing 10 free spins saying internal error that couldn't be fixed by clearing cookies and changing browsers. Then I reached out to support chat and they went to mailing the game provider which my issue was resolved within 10 mins. And made a withdrawal request that was approved and went to my account in less than a minute.
Great selection of games definitely haven't missed a beat trying to keep up with things since all the laws changed for Aus players. Keep up the fantastic work guys
Cant say i have anything to complain about honestly. I wish the min deposit amount was knocked back down to $10 even if it was only for neosurf deposits pls
I have played here for two years, this is one of the best casinos I ever know! One of the sweet design, great bonuses, VIP managers are really helpful and friendly
Las time i can't get any answer from my vip manager and bonuses seems like restricted for me. As about RTP of slots? I think it's done for me :) This casino is very old and management is old too. No innovations , no new promotions. Sad
Hi MrGreen! Great to hear from you and thank you for your review :) I have to admit I'm a bit confused though as you mention we're one of the best casinos out there, but still we don't reach higher than 6 stars :( Also, as I'm most likely your VIP Manager, would be awesome if you wanted to let me know what email hasn't been replied to, as I have a hard time identifying you with your username here. No worries though, shoot me an email and I'll see what I can do :) Olle
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Thank you guys! Almost moment withdraw and very fast verification process! I hate casinos which don't have such optimized process like you guys have!