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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I nominate Bitstarz casino simply because it has awesome games and the best software like microgaming and netent and betsoft. You can play and win lots of moola on immortal romance and starburst and wild wild west. I recommend playing wild wild west the train heist.. Has lots of free spin wild features so go and play at Bitstarz casino
I highly recommend this casino. I cant say that i always win when i play here but they always have a bonus to give me a second chance which i think is really fair. All transactions have been pretty fast and the support had always been nice and helpful.
There's nothing really that i can think off.
Its been such a good experience playing in this casino!
Chocobums! Love the name btw :) Thank you for taking your time to write such an amazing review of us, we can't thank you enough for that :) If there's anything you feel we can improve on, just let us know. I wish you many nice wins in the future! Olle
The support is very reactive and the problems are dealt in a professional way. The game offer is large with all the main providers of the market: Netent, etc.
The website is sometimes a bit laggy on my MacBook, the big withdrawals can take some time while the minor withdrawal are processed in an impressively short period of time.
Hi Vela! Thank you so much for reviewing us :) When it comes to the lagg, please contact support so we can perhaps troubleshoot and find a solution :) when it comes to withdrawal time, we do not prioritize depending on size of withdrawal and they're all done as they come in (as long as the account is verified). Olle
Thanks to the guys who work in Bitstarz Casino! The verification process, to my surprise, was very fast and the withdrawal was almost moment. The casinos which don't have such an optimized verification process like here, it`s unbearable for me, I hate that. It is hard to argue with the casino where the first bonus is very honest and simple. The site is huge, but there is no problem with that. You can easily find everything you need. Speaking in general about the chat option, I can say that they are instant. The support will answer any queries, and they do that immediately, just in few minutes. That`s also good for them. I`ve got some small problems with the withdrawals in my local bank, that`s why I will give them 8/10. I think it is fair. But, still, I recommend them to other gamblers. Good luck.
Hi there! Thank you so much for the kind words :) I wish we could persuade your bank to accept the money faster, but yeah, it's a bit out of our control I'm afraid :( Oh, and I think you picked 6/10 instead of 8/10 as far as rating goes here. No worries, it's not important, your kind words is what matters! Olle
Fast withdrawals - withdrawal generally approved within 2 hours and in my account 2 days later, they have a good game range & reliable platform. Some games not available to Australians, but that's not the casinos fault. By far my favourite casino
Bonuses are poor, some 200 free spin bonuses only equate to $18 and very hard to win anything at 9 cents per spin, also only match bonus is 50% on a Monday which is average.
Hi there :) Thank you so much for the kind feedback! When it comes to the result from free spins, it all boils down to luck. We cannot control the outcome of any spins we give you :( As far as the Monday Reload goes, we have plenty of other bonuses as well, including map quests, Wednesday free spins, Friday loyalty bonuses, free spins drops, second chance spins, etc :) Just check out our Promotions Section of the page so you don't miss out! Olle
This online casino has good game variety to choose from and good bonuses and weekly cashback. Good choice of deposit options as well. Not much more to add.
Why is it whenever you win a decent amount eg over $500 withdrawals always take a lot longer to be processed(24 hours +) but anything under is nearly always processed with in 1-2 hours. This is very poor form.
Hi there, Thank you for reviewing us! We don't prioritize lower withdrawals over big one, they all get treated the same :) I'm sorry if you experienced this, but as long as you have all documents we do withdrawals within 10 minutes on average. It could be the case that you caught us out of bank hours and you requested a bank transfer :( in those cases the withdrawals take a bit longer. Olle
Thank you guys! Almost moment withdraw and very fast verification process! I hate casinos which don't have such optimized process like you guys have!
Alexpin, You're the best! Thank you so much for the kind feedback :) Olle
Very happy with Bitstarz and I can see it winning awards easily. Hard to argue with a casino that guarantees you withdrawals in 10 minutes. Simple honest first bonus and this is a huge site that is easy to find what you want and play. AG coin worked for me as well.
Hi Billy, Man, I can't thank you enough for taking your time to write such kind words here about us. If there's anything you feel we can improve on to get 10/10 Starz in the future, let us know :) Until then, may your dreams be big and winnings bigger :) Olle
Good variety of games, one of the few remaining platforms for Australian players. Generally the chat option is instant and support answers immediately any queries.
Agree with previous review that bank withdrawals are too slow, and this is not bank’s delay, but bank transfers are held pending for days with Bitstarz. This should not be the case with current transaction technology. Once approved within one hour, the transaction should be fully processed and on its way with payment provider. Delays always cause frustration to the player and are unfairly in favour of the casino.
Hi Dave! Thank you for the kind words. We do process the bank withdrawals normally within 24 hours. The reason for this is that a payments team has to send the bank withdrawals whilst the other withdrawals can be processed directly from support. If it would be the case where a withdrawal is pending for a long time, it would be one of the following reasons most likely. That it was over the weekend (as no bank withdrawals as processed during this time) or that we didn't have all your details and documents to be able to verify your account and send the funds. We take a lot of pride in the withdrawal time, and it's one of the reasons why so many players choose BitStarz. I completely agree that bank withdrawals are not the fastest option, and in my honest opinion, I would recommend picking a currency where you wouldn't have to use Bank Transfer as withdrawal method, such as crypto currencies. If you need any help with acquiring crypto currencies in your country, just hit up support and they'd be happy to help out :) or just reach our to me here. Olle
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BitStarz caught my interest because I read that it was an award-winning casino. This casino has a lot of developers, they have the most famous ones like Microgaming, NetEnt etc. I played over twenty slots on their site and I enjoyed it. Most of the slots that I played here have famous titles.
I have troubles sometimes when I’m playing at my MacBook, it has lags and delays. I hope they’ll fix this because it’s giving me a lot of hassle. One thing that they should improve is their bonus and promotions. It is so poor because it is very hard to win. Plus, the withdrawals are also slow and it takes time for me to claim my winnings.