AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Played probably on 80+ online casino's after my second day on this site best I've seen so far. I have never seen documents be verified so quickly - 30 seconds after upload. Withdrawal was immediate literally. Tons of games, friendly customer service, nice interface, good bonuses. Solid
Fastest cashouts in the industry and best choice of games. Excellent customer service, very personable and helpful and they have some real nice bonuses all week long.
Some of the losing streaks are way too long and it's easy to lose your entire deposit regardless of playing method. Pretty frustrating but they do ok with second chance bonuses, when they do give them out.
Hi man! Thank you so much for that awesome review! :) I'm sorry to hear about some losing streaks you've had, and I hope the luck turns around soon. As you probably know, we cannot control the outcome of the games, but I hope that you'll experience some winning streaks soon! Once more, thank you for this awesome review and have a great day :) Olle
BitStarz caught my interest because I read that it was an award-winning casino. This casino has a lot of developers, they have the most famous ones like Microgaming, NetEnt etc. I played over twenty slots on their site and I enjoyed it. Most of the slots that I played here have famous titles.
I have troubles sometimes when I’m playing at my MacBook, it has lags and delays. I hope they’ll fix this because it’s giving me a lot of hassle. One thing that they should improve is their bonus and promotions. It is so poor because it is very hard to win. Plus, the withdrawals are also slow and it takes time for me to claim my winnings.
I nominate Bitstarz casino simply because it has awesome games and the best software like microgaming and netent and betsoft. You can play and win lots of moola on immortal romance and starburst and wild wild west. I recommend playing wild wild west the train heist.. Has lots of free spin wild features so go and play at Bitstarz casino
I highly recommend this casino. I cant say that i always win when i play here but they always have a bonus to give me a second chance which i think is really fair. All transactions have been pretty fast and the support had always been nice and helpful.
There's nothing really that i can think off.
Its been such a good experience playing in this casino!
Chocobums! Love the name btw :) Thank you for taking your time to write such an amazing review of us, we can't thank you enough for that :) If there's anything you feel we can improve on, just let us know. I wish you many nice wins in the future! Olle
The support is very reactive and the problems are dealt in a professional way. The game offer is large with all the main providers of the market: Netent, etc.
The website is sometimes a bit laggy on my MacBook, the big withdrawals can take some time while the minor withdrawal are processed in an impressively short period of time.
Hi Vela! Thank you so much for reviewing us :) When it comes to the lagg, please contact support so we can perhaps troubleshoot and find a solution :) when it comes to withdrawal time, we do not prioritize depending on size of withdrawal and they're all done as they come in (as long as the account is verified). Olle
Thanks to the guys who work in Bitstarz Casino! The verification process, to my surprise, was very fast and the withdrawal was almost moment. The casinos which don't have such an optimized verification process like here, it`s unbearable for me, I hate that. It is hard to argue with the casino where the first bonus is very honest and simple. The site is huge, but there is no problem with that. You can easily find everything you need. Speaking in general about the chat option, I can say that they are instant. The support will answer any queries, and they do that immediately, just in few minutes. That`s also good for them. I`ve got some small problems with the withdrawals in my local bank, that`s why I will give them 8/10. I think it is fair. But, still, I recommend them to other gamblers. Good luck.
Hi there! Thank you so much for the kind words :) I wish we could persuade your bank to accept the money faster, but yeah, it's a bit out of our control I'm afraid :( Oh, and I think you picked 6/10 instead of 8/10 as far as rating goes here. No worries, it's not important, your kind words is what matters! Olle
Fast withdrawals - withdrawal generally approved within 2 hours and in my account 2 days later, they have a good game range & reliable platform. Some games not available to Australians, but that's not the casinos fault. By far my favourite casino
Bonuses are poor, some 200 free spin bonuses only equate to $18 and very hard to win anything at 9 cents per spin, also only match bonus is 50% on a Monday which is average.
Hi there :) Thank you so much for the kind feedback! When it comes to the result from free spins, it all boils down to luck. We cannot control the outcome of any spins we give you :( As far as the Monday Reload goes, we have plenty of other bonuses as well, including map quests, Wednesday free spins, Friday loyalty bonuses, free spins drops, second chance spins, etc :) Just check out our Promotions Section of the page so you don't miss out! Olle
This online casino has good game variety to choose from and good bonuses and weekly cashback. Good choice of deposit options as well. Not much more to add.
Why is it whenever you win a decent amount eg over $500 withdrawals always take a lot longer to be processed(24 hours +) but anything under is nearly always processed with in 1-2 hours. This is very poor form.
Hi there, Thank you for reviewing us! We don't prioritize lower withdrawals over big one, they all get treated the same :) I'm sorry if you experienced this, but as long as you have all documents we do withdrawals within 10 minutes on average. It could be the case that you caught us out of bank hours and you requested a bank transfer :( in those cases the withdrawals take a bit longer. Olle
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Up to date games, reasonable wager requirements ts heaps of bonuses for playing! Very fast payout, one of my fav casinos :) I was very surprised at how quickly after requesting my withdrawal that it was in my account. Great customer support friendly and helpful
My only complaint is that there is only 2 options for currency and no paysafe card option, apart from that I dont have anything negative to say, top casino for sure!!!