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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
The bonuses are awesome. Smartphone friendly site. Online chatting is very helpful. I have missed one of my bonuses and it was expired but after giving them the message, they gave me my bonus back. Slot variety is a strong side of this casino
Needs Texas holdem poker one thins many casinos don't have that I think should be added to all. Possible rare technical issues. No mobile application, not optimized for not chromium browsers.
All these points is not more than small things that will be for sure resolved by technical support after we (players) tell about issues
The bonuses are awesome. Smartphone friendly site. Online chatting is very helpful. I have missed one of my bonuses and it was expired but after giving them the message, they gave me my bonus back. Slot variety is a strong side of this casino.
Great support who really care, regular bonuses and free spins, withdrawal of funds in fee minutes, nice site design, many different slots, interesting tournaments.
Possible rare technical issues. No mobile application, not optimized for not chromium browsers.
All that points is not more than small things that will be for sure resolved by technical support after we ( players ) telling about issues
The best thing about Bitstarz is their support, no matter when day or night, they are active in live chat to answer any questions. Also, the games in this casino somehow payout more often and I could see more big win than other casino even though the game came from the same providers( I got a win of 2k in just second spin with the bet of $2).
Even though the games pays, but they only pay once at the begin and will rarely pay good. The wager is a little too high, and bonuses games most of the time are useless with lowest bet and barely see any winning. So dont put too much hope when you playing free spin.
The bonuses are awesome. Smartphone friendly site. Online chatting is very helpful. I have missed one of my bonuses and it was expired but after giving them the message, they gave me my bonus back. Slot variety is a strong side of this casino.
RTP is low for same game compared to some other casinos. In my experience I have seen some slot giving frequent bonuses but in this casino you will rarely get bonus in the same game. Commission for depositing money.
Best online casino i have ever played at. Fast withdrawals, amazing support, lots of games. Works very will on mobile. Free spins and bonuses every friday.
Fastest withdrawals. Straight forward KYC requirements. Almost instant (1 confirmation) btc deposits. Free spins. Weekly bonuses etc. This is one of those casinos where everything just works. There's no fidgeting with mobile display on certain slots, there's no glitches in their site. everything is just as if the gambling gods came down and pissed champagne from the heavens unto this domain and voila, the perfect casino was there. I have registered and play at over 15 different online casinos and bitstarz has totally blown away all others with their responsiveness, user interface, ease of withdrawals and deposit.
These guys have been solid, no BS, fair, and straight up. Usually I play here when I've had some rough luck at brick n mortar casinos and I end up in hotel room playing on bitstarz. There was one specific experience that really made me a believer in Bitstarz. I was finishing up my day and opened up their alladin themed slot while I wind down. I set it to auto spin and step away to brush my teeth - when I returned I had one just under 1 BTC.. It was my largest withdrawal yet so I had expected some issues. I withdrew half to my btc wallet and waited.. in about an hour it was with me. the next day I tried the other half and it was flagged - again I ad expected some issues but surprisingly, the interaction went extremely well. completed some KYC requirements (e-wallet screenshot, passport, bank cert) and within the day I had received my complete withdrawal.
They don't make money grow on trees.. yet.... I've had certain games that only allow you to play in certain currencies, so that might be a little bit annoying at first, but most banks will let you charge other currencies (eur, usd, cad, etc.) and my bitcoin exchange converts most crypto currencies for free.. other than that these guys are great.
Deposited $20 the other day...first slot played $2 spin hits $ 6555 CAN. I had a 50% bonus so the funds were not available for withdrawing but the chat is unbelievably helpful. They walked me through clearing the bonus, had some issues with VISA withdrawal so did Bank Transfer. Tons of game, great reviews, big wins.... I wish i found this casino years ago!!!!
Thanks to all the people at BitStarz
Bitstarz is an excellent gaming platform with a couple of issues regarding customer service. I think that this is a result of their huge success recently and it is getting better recently. Enjoying the promotions and tourneys but hard to get on the VIP ladder here it seems.
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Awesome casino. Have been. With them for over a year now and had a few decent wins. Would recommend to all new players. Real awesome for bitcoin aswell.
Could have a few more free bonuses and more noticeable or more frequent notification alerts or symbols but apart from that no complaints and if there is good live support 😁