BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Share your thoughts with other playersTop reviews from our players
Hi there, Thank you so much for the nice review :) We take a lot of pride in our fast withdrawals so it makes me extra happy to see that you're appreciating them so much. I hope you'll have more nice wins in the future and wish you all the best during these trying Covid-19 times. Olle
The site is licensed and there are many providers. Good site design and nice colors. Many payment systems for users from Austria. I have nothing more to say.
i dont like wager terms of bonus. Support is very slowly. Verification took a long time, first impressions are bad. Next time I will play in another casino.
Hi there, Thank you so much for reviewing us and the kind words about the site. About the wager terms of the bonus, it would be great if you could reach out to us and explain what part of the terms you don't like (as we think we have pretty standard terms, but might be wrong of course). As for verification, it's normally done within 12 hours, and if it was longer than that in your case, I'd love it if you'd let me know so I can look into why that was. I wish you all the best in the casino of your choice :) Olle
Bitstarz has lots of fun slots to choose from. They also have ones from top providers. Nice RTP but not the best, there are other casinos that offer higher RTP rates with even better hit frequency.
It is a good feature that each game has content but very verbose in my opinion. Rules for promotions are a nightmare to understand especially me who is not a native English speaker. Website design also not every attractive. I am hoping for good improvements in the future, overall this casino is just so-so.
Hi there, Thank you so much for reviewing us :) When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting. Now, as for the promotions (which is something we can affect of course), I'd like to hear what part of the terms of which promo you find to be a nightmare, as that could help us improve going forward. As for the design, same thing there, would love to hear the specifics from you as that would help us be an even better site :) we're always happy to receive constructive criticism :) I wish you all the best going forward. Olle
Super easy verification process, if they request clarification or extra documents, they process it almost as soon as you send it. No waiting for days. I have had a couple of small withdrawals, and they were the fastest withdrawal I’ve had on any casino. I use EMT and it is in my bank in 24 hours or sometimes less. The casino processes them within minutes- a couple of hours. AMAZING! Bonus is pretty good and consistent.
There isn’t anything I can say to be honest. I think they cover the most important aspects players look for, speedy verification and speedy payout! Definitely give them a shot!
Hi there, Man, I know you Canadians are nice people, and you're really confirming that stereotype with this awesome review. Thank you! I'm delighted that you enjoy the site so much and just wanted to say that if there's anything we can do to make your experience here more enjoyable, just let us know! :) May the slots be with you! Olle
Probably the most trusted casino ever online and I have played in many casinos but this one is on a different level. They verify documents within minutes. I made a $5000 withdrawal and the money was in my account the next business day even though I’m with an Australian bank. The customer service is fast and very helpful, unlike other casinos, they give you detailed responses. Great casino. Will be using this casino more frequently - Mobin jahed
There is nothing bad about this casino. Everything is great, although they charge a 2.5% fee for any deposits via visa. That is the only bad thing I can think of.
It's a good casino with generous welcome bonuses and recurring promotions.
They have good customer service too.
It's definitely part of my top 5, I recommend it!
The only main thing that I dislike about Bitstarz casino is probably the fact that they have fees for some payment methods such as credit cards or skrill...
Anyone who plays at bitstarz well they already know how great this casino is but if your looking for a new one or first time player this casino is headache free, easy to verify and fast payouts.
Lack of loyalty bonus only from time to time I will say. Some months with go by without anything at all then you will get alot. The more you play the more they offer.
BitStarz Casino - honestly THE BEST CASINO by far. I did play many different casino's but this one is one of the best. I deposit money into my account. I did play a bit, I decided to cash out... Using E-Transfer right about next day less than 24 hours the money was already in my account. The best feeling ever. I didn't have to wait 3-5 days till money will come to my bank it just happen almost instantly. The best feeling ever :) I think I said that already LOL because it is. Would I recommend my friends to come play ?? I think some of my friends are already playing. Yes, I would recommend to stop by this casino and see it for your self. Good Luck Guys!!!
My nickname is "BJ15" if you see me at the tables playing BlackJack, don't be a stranger - say HI :)
Concern for the safety of players. Generous free spins gifts. Professional customer support. Very fast payouts. This is undoubtedly the best casino. There is always a desire to return here again and again ...
One of the longest standing and consistent online casinos I've played at. Support is always there if you need anything, and withdrawals are always quick regardless of amount. What's great is that they accept bot fiat and crypto, so you get the best of both worlds. You can even convert your BTC into Euro so that you can play PlayNGo games as well as other game providers who only accept fiat. Then when you withdraw, you can withdraw back to crypto. Definitely no other provider I've found that makes it this easy. Free spins are legit that they provide, I just cashed out a free 0.5LTC from Wednesday free spins :) They don't hassle you when you get such free wins, like most other casinos do (bunch of sore losers).
Bitstarz has all of the best game providers (Endorphina, Playngo, Netent, Microgaming and many more), and they also have Evolution live table games which are always great to play as well. Overall I recommend this casino, they really have their stuff together for the most part.
Their VIP program could use a little work. I do receive 10% lossback every week, so if I lose say 1ETH, I'd get back 0.1ETH and there is no playthrough on it for you to withdraw. Other than this, there really aren't any benefits that I've seen, and I've played pretty big wagers before here. They do have "wager contests" for slots and table games separately, but because of how big this casino is, you really need to be a whale to even get up on it. I wish they made the Level Adventures a little more fitting to the average player. 90% of us will never get anywhere near the end of the adventure for the grand prize, or even 3/4ths of the gifts offered.
Recommended This Month
It truly is one of the fastest withdraw casinos. Even tho it was my first withdrawal, money was on my Skrill account in about three minutes!
The director of casino is very friendly, he takes care of us, players.
Since I'm from slovenia, I cannot get any deposit bonuses and sometimes I need to spend quite some time to win anything. But overall my experience is good.