AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Most likely one of the top ten online casinos out there, with all suitable options for all kinds of gamblers. I love to play here and deposit now and then. For the payouts you get it in a day or two which seems excellent for me.
The bonus offers should be better for loyal customers, especially if they deposit often, let's say min. few times on a weekly basis. Otherwise than that nothing to complain about.
I literally just pushed the cash out button at Bitstarz ... then I jumped tabs & signed up for an account here at AskGambler, The cashout is already processed and deposited in my wallet! Zero Hassle or excuses--->>> [$5k+]
I won big today! I won with a very large amount of money from the Live Blackjack and Aztec Coins slot games.
But wait, that's not something important that I want to say in this review. Because you can win a lot of money on every gambling site.
The most important thing is, they processed my withdrawal instantly!
Unlike other gambling sites, they don't suspect us of fraud and hold back withdrawals for a very long time.
They also have all the games from famous providers.
I'm really happy now. Maybe I will use a little of my winnings to promote their site using my affiliate link.
Nothing. Bitcoin deposits are processed after 1 confirmation, instant withdrawals, lots of games, good support.
Everything looks very good to me for now.
Simply the easiest casino to play at! Lightning fast no hassle withdrawals! Played at other casinos where you basically have to beg them to pay you and go through their 2 week approval process. Not here you win you cash out and get paid instantly! The staff is friendly and super helpful! Especially Nick their casino manager is amazing!
Nothing to dislike like. Never had issues or problems that the staff was not able to resolve. They are fast in responding to issues! So nothing bad or anything to dislike!
I've enjoyed playing online with Bitstarz, staff is quite friendly & helpful & they have some of my favorite games. Good luck I've just voted for you again!!
There isn't anything I dislike to be honest, layout is great, games are fun, staff assist quickly & my experiences to date have only been positive. However the only thing I wish hadn't of changed was when the minimum deposit changed from $5.00 to a huge $20.00. Would be great if the minimum amount could change to at least minimum $10.00.
What's there not to like!! I enjoy it thoroughly and if there ever is a stuff up (very rare) they are quick to fix it! Games and payouts are great also!
Not much I don't dislike at all on this site great job keep it up !
I've been playing at Bitstarz for quite a while, I really like the speedy live support and rapid withdrawals. The layout game spread, so easy to navigate where i want to go. When I'm not expecting anything I get a very kind email offering me a few free spins. I'm treated incredibly well at this casino. The manager Nick, always has a kind word also. Great place to play definitely. Loyal player.
When I just become a casino player I asked a lot of questions the live chat guys were a little short with me rather rude actually but I told them how it made me feel, and it was quickly rectified. The bonuses aren't the greatest here but who really plays with them anyways?? I mean the restrictions that come with bonuses bite so no big deal.
I love playing in this casino. I made few deposits and won something pretty quickly. Wanted to check for withdrawals, and they were fast, which made my day. Good support as well.
A few times some of the games stopped loading, which made me wait untill it was fixed. Other than that I do not see anything to complain about. Nice casino.
All my payouts to date have been paid to my Skrill card within minutes of requesting them. No casino has paid out faster in my experience. And I have played at a huge amount of them.
They have a great games selection, access to progressive jackpot slots such as MegaMoolah, customer support is rapid and very good, and bonuses are endless with minimal playthough requirements (e.g.: 10x - most other casinos are at least 35x).
Don't be put off by the association with bitcoin, you can play here with cash in just the same way as you can with any other online casino.
I would like to see Pariplay games being made available, particularly Atari Asteroids and Froots ( which are very similar, just different graphics). This isn't considered a negative however, just a recommendation to get these games to sweeten the casino even more!
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I have played numerous sites and this has a big variety of the best games, and the layout and site navigation is better than any others out there .Also the bonuses for depositing are the best. Free games are on decent games with a choice, unlike some sites. Withdrawals were quite quick before, but now they are almost instant. The best site for me
Cannot think of anything bad to say about this site except that when they are waiting for documents to confirm your withdrawal, they don;t notify you until you ask why it hasn't gone through