BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Complaints
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BitStarz Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Hi Lea! Thank you so much for writing such a nice review :) I'm very sorry you're experiencing a slow gaming experience, has it always been like that? Perhaps reach out to us on support if you haven't already so we can do our best to troubleshoot and maybe find a solution to this problem :) In the meantime, I hope you'll have some nice wins here at BitStarz :) Olle
Good interface.
Support is OK.
Website is fast.
The casino has several providers and many games.
Deposits are fast and secure.
Free spins are offered to you frequently, even if we always win penny.
Live chat operators are rough and not polite.
The withdrawal says instantly, but I received my payment 1 week later.
Several games are not available depending on your country.
Hi there, Thank you so much for taking your time to review us! I'm very sorry to hear that you found the support agents to be impolite, and I'd very much appreciate if you could reach out to one of our admins here in a PM to explain what happened. We process our withdrawals in 10 minutes on average, but if your account is not verified we need to sort that out prior to cashing you out. Perhaps that was the case? When it comes to game selection, we do our very best to ensure we onboard game providers available in as many countries as possible. If we could decide, all games would be allowed in all countries. With that said, it's not us, but the game provider that decides what countries they'd like to operate in, so we have very little saying there. It depends on their license in most cases. But we'll always try to add as many good quality game providers as we can so you can enjoy as many games as possible :) Olle
I like that they offer e-transfer for deposits & withdrawals and the two withdrawals I have done have only taken 2 days as opposed to other casinos which only offered bank withdrawals which take 5 days. Their verification process was also super fast and easy to do. I have only contacted their chat maybe twice but each time they were quick to respond. They also randomly give bonuses and free spins to depositing players quite often. I also like their selection of providers. They have all my favorites; pragmatic play, net ent, and i-soft bet. I joined this casino probably just over a year ago but hadn't really tried it until a couple of months ago when Trada casino went downhill and I noticed they were rated a 10 on AskGamblers and I must say they have earned it.
Occasionally there seems to be a weird bug that pops up and gives me a "you're not supposed to be here" error. *Might not be the exact wording. It typically disappears quickly though so it's not that big of a deal.
Hi Lisa! Oh man, what a delight to wake up to such an amazing review :) Thank you so much for appreciating the aspects of the site that we take a lot of pride in. Very happy that you like them so much :) Ah yes, that screen shows up when there's a broken link somewhere :( really sorry about that. Olle
Bitstarz is a breath of fresh air to online gambling! Everything about this casino is easy! The customer support is insane. Withdrawal is a breeze! I won on this casino and the withdrawal was in my account by etransfer within 3 days!
There was absolutely nothing I didn’t like about this casino! I gamble a lot of online casinos and this was by far the easiest and most user friendly!
Hi Chelsea! Thank you so much for taking the time to write such an amazing review :) I hope you have more of those nice wins going forward and I wish you the best of luck! Olle
Everything is great. I never believed the cashout to my btc wallet could be done in 2 minutes. Wow, that's amazing. It's also has very high withdrawal limits. Simply deposit, play, win, withdraw and enjoy.
Nothing I don't like. It's just almost all good.
Perhaps it's perfect online casino that you enjoy playing and receiving your cashout in minutes. Hopefully they keep it that way.
Hi there, Thank you so much for that amazing review! Fast withdrawals is something that we take a lot of pride in, and it's always great to hear that players such as yourself appreciate that aspect of the BitStarz experience :) I can guarantee you that we do not have any plans on slowing down the withdrawals :) we think that if you can deposit quickly, you should be able to withdraw your winnings quickly. As easy as that. I hope you have many nice wins in the future here at BitStarz and thank you for choosing to play here! Olle
I'm enjoying the games and the bonuses are generous and a nice addition. The staff in live chat are friendly and helpful. The website is easy to navigate.
I'm finding customer support really slow to respond which is causing unnecessary stress. My cashout request was approved four days ago, yet when I logged in today my winnings were back in my account on Bitstarz. Have cashed out before using the same bank details and method (Bank transfer). Hopefully it will be resolved soon. I've been playing tonight and there is a lot of server errors, causing the game to crash frequently.
Hi Madisyn, Very sorry to hear about the slow support and the cashout bouncing back. I can reassure you that's not the norm when you play at BitStarz. I would really appreciate it if you can tell me what aspect of the support you found to be slow as I looked through your chats and saw prompt replies. I could also see that you gave a positive rating on some of those chats as well, so I'm just trying to work that detail out :) I wish you all the best of luck at BitStarz going forward and hope you're happy to give us another shot! :) Olle
Lots of slots and games, good titles. But besides that, just like any other online casino: same games, same design, same bonuses. The Japan thing is kind of nice.
Glitches and server reloads while playing. Also I made sure to receive the rewards before my first deposit, but support says I changed my settings before the deposit. Yes, I did get the bonus as I was set not to receive bonuses at first.
Anyway, really weird glitches and very weird that it kept giving me server errors 6 times in a row while I was playing. Just saying.
Hi there! I'm very sorry to hear about the glitches yesterday. It was actually an issue that every casino which is on the same platform as we experienced, I can assure you it's not a normal occurrence as we have happy players across the world that all enjoy a smooth gambling experience. It's very unfortunate that this happened on your first day at BitStarz, and I can just apologize for the inconvenience. If you wish to give us another go and start fresh, send me a PM and I'll see if I can give you a special bonus offer for a fresh start :) Warm regards, Olle
This casino is easy to use with a good platform. Good bonuses when you deposit.
Withdrawal from this casino is fast. I haven't yet withdrawn, but know someone who has.
Communication is great when you need help.
I think there needs to be more bonuses for regular depositors, but other then that, I don't dislike anything with this casino.
I would recommend this casino
100% best customer service I have experienced with any online casino.
I made my 1st deposit of $200 (no bonus). I played blackjack, and turned my deposit into $500. I immediately requested a withdrawal for the full balance of $500.00.
From the time I requested the withdrawal, sent in my ID documents for verification, and have my withdrawal processed/approved and funds in my Muchbetter account was less than 3 hours.
Really really really amazing service.
It's microgaming, so if you like the software, you should play here. I have other withdrawals from an another online casino that i've been waiting over 1 week. This was such a positive experience.
I cannot recommend enough.
Mr Turtle! Thank you so much for the kind words :) I hope your good luck continues and don't hesitate to reach out if you need anything. Stay safe during these tough times! Olle
The games are ok I enjoyed playing probably the majority of the games so now I do look forward to my Cash Out the game that I was playing was Dragon Fall.
The withdrawal or Cashout process was very confusing.
It’s not like the explanation on the process is understanding.
1. I have had to talk to Alexia, Yulia, and 2 other people and each person had a different perspective of what I had to do to withdraw.
2. Then I got a email from Sergei and that took a long time due to the explanation I was given.
3. Then when we finally got through the email he didn’t reply to when my Cashout payment was going to happen. Just that my account was verified.
4. So I now look forward to my $1000.00 or might be more because isn’t Russian money more when transferred into New Zealand currency.
5. As much as I was getting really upset with the process I carried on with what was required.
Hi there, I'm really sorry to hear that :( It would be great if you could reach out to me in a PM here (OlleBitStarz) just so I can check what happened. I would love to try to make sense of exactly what went wrong so I can try to rectify this for the future. Olle
Recommended This Month
Lots of games from top providers, fast (near instant) withdrawals, great loyalty and second chance (free spins) bonuses.
Helpful staff on live chat and email.
A regularly updated blog that gives a voice to what are often voiceless institutions.
All round, a great casino experience.
Only one real criticism and it is not a make-or-break one, but the website loads slowly on mobile (Android/Chrome) and the way it fetches page requests is cumbersome (on memory resource). And due to this, it's not easy to know if the website is responding to clicking links (to pages) until you see the red star spin, which can be delayed up to 5 seconds.
This does not affect anything else except for navigation and so it is a minor issue. Though it would be nice to navigate faster.