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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi there, Thank you so much for reviewing us :) When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting. Now, as for the promotions (which is something we can affect of course), I'd like to hear what part of the terms of which promo you find to be a nightmare, as that could help us improve going forward. As for the design, same thing there, would love to hear the specifics from you as that would help us be an even better site :) we're always happy to receive constructive criticism :) I wish you all the best going forward. Olle
Super easy verification process, if they request clarification or extra documents, they process it almost as soon as you send it. No waiting for days. I have had a couple of small withdrawals, and they were the fastest withdrawal I’ve had on any casino. I use EMT and it is in my bank in 24 hours or sometimes less. The casino processes them within minutes- a couple of hours. AMAZING! Bonus is pretty good and consistent.
There isn’t anything I can say to be honest. I think they cover the most important aspects players look for, speedy verification and speedy payout! Definitely give them a shot!
Hi there, Man, I know you Canadians are nice people, and you're really confirming that stereotype with this awesome review. Thank you! I'm delighted that you enjoy the site so much and just wanted to say that if there's anything we can do to make your experience here more enjoyable, just let us know! :) May the slots be with you! Olle
Probably the most trusted casino ever online and I have played in many casinos but this one is on a different level. They verify documents within minutes. I made a $5000 withdrawal and the money was in my account the next business day even though I’m with an Australian bank. The customer service is fast and very helpful, unlike other casinos, they give you detailed responses. Great casino. Will be using this casino more frequently - Mobin jahed
There is nothing bad about this casino. Everything is great, although they charge a 2.5% fee for any deposits via visa. That is the only bad thing I can think of.
It's a good casino with generous welcome bonuses and recurring promotions.
They have good customer service too.
It's definitely part of my top 5, I recommend it!
The only main thing that I dislike about Bitstarz casino is probably the fact that they have fees for some payment methods such as credit cards or skrill...
Anyone who plays at bitstarz well they already know how great this casino is but if your looking for a new one or first time player this casino is headache free, easy to verify and fast payouts.
Lack of loyalty bonus only from time to time I will say. Some months with go by without anything at all then you will get alot. The more you play the more they offer.
BitStarz Casino - honestly THE BEST CASINO by far. I did play many different casino's but this one is one of the best. I deposit money into my account. I did play a bit, I decided to cash out... Using E-Transfer right about next day less than 24 hours the money was already in my account. The best feeling ever. I didn't have to wait 3-5 days till money will come to my bank it just happen almost instantly. The best feeling ever :) I think I said that already LOL because it is. Would I recommend my friends to come play ?? I think some of my friends are already playing. Yes, I would recommend to stop by this casino and see it for your self. Good Luck Guys!!!
My nickname is "BJ15" if you see me at the tables playing BlackJack, don't be a stranger - say HI :)
Concern for the safety of players. Generous free spins gifts. Professional customer support. Very fast payouts. This is undoubtedly the best casino. There is always a desire to return here again and again ...
One of the longest standing and consistent online casinos I've played at. Support is always there if you need anything, and withdrawals are always quick regardless of amount. What's great is that they accept bot fiat and crypto, so you get the best of both worlds. You can even convert your BTC into Euro so that you can play PlayNGo games as well as other game providers who only accept fiat. Then when you withdraw, you can withdraw back to crypto. Definitely no other provider I've found that makes it this easy. Free spins are legit that they provide, I just cashed out a free 0.5LTC from Wednesday free spins :) They don't hassle you when you get such free wins, like most other casinos do (bunch of sore losers).
Bitstarz has all of the best game providers (Endorphina, Playngo, Netent, Microgaming and many more), and they also have Evolution live table games which are always great to play as well. Overall I recommend this casino, they really have their stuff together for the most part.
Their VIP program could use a little work. I do receive 10% lossback every week, so if I lose say 1ETH, I'd get back 0.1ETH and there is no playthrough on it for you to withdraw. Other than this, there really aren't any benefits that I've seen, and I've played pretty big wagers before here. They do have "wager contests" for slots and table games separately, but because of how big this casino is, you really need to be a whale to even get up on it. I wish they made the Level Adventures a little more fitting to the average player. 90% of us will never get anywhere near the end of the adventure for the grand prize, or even 3/4ths of the gifts offered.
I feel comfortable when I am playing there. The most thing I liked there is instant withdrawal system. So its all good :) They have a lot of slots on their site which I like a lot.
Once the support was a little rude to me, but other times support was excellent to me, but I don't mind if someone is having a bad day. I don't like with the terms but that is on me.
I like this site. Lots of games and a good website appearance.
They process withdrawals instantly. So I'm not very worried if I win some money.
I also like their free spin bonuses if you reach a certain level. Very fun for me.
The limit on live casino games is very small. 300 mBTC for Baccarat and 100 mBTC for Blackjack. I hope they can raise this limit.
Sometimes it fails to place a bet on a live casino. Maybe it's because of an error or something else and it's very annoying.
I automatically or forcibly activate a deposit bonus which I don't like with the terms and I have to cancel manually.
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Bitstarz has lots of fun slots to choose from. They also have ones from top providers. Nice RTP but not the best, there are other casinos that offer higher RTP rates with even better hit frequency.
It is a good feature that each game has content but very verbose in my opinion. Rules for promotions are a nightmare to understand especially me who is not a native English speaker. Website design also not every attractive. I am hoping for good improvements in the future, overall this casino is just so-so.