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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
100% best customer service I have experienced with any online casino.
I made my 1st deposit of $200 (no bonus). I played blackjack, and turned my deposit into $500. I immediately requested a withdrawal for the full balance of $500.00.
From the time I requested the withdrawal, sent in my ID documents for verification, and have my withdrawal processed/approved and funds in my Muchbetter account was less than 3 hours.
Really really really amazing service.
It's microgaming, so if you like the software, you should play here. I have other withdrawals from an another online casino that i've been waiting over 1 week. This was such a positive experience.
I cannot recommend enough.
Mr Turtle! Thank you so much for the kind words :) I hope your good luck continues and don't hesitate to reach out if you need anything. Stay safe during these tough times! Olle
The games are ok I enjoyed playing probably the majority of the games so now I do look forward to my Cash Out the game that I was playing was Dragon Fall.
The withdrawal or Cashout process was very confusing.
It’s not like the explanation on the process is understanding.
1. I have had to talk to Alexia, Yulia, and 2 other people and each person had a different perspective of what I had to do to withdraw.
2. Then I got a email from Sergei and that took a long time due to the explanation I was given.
3. Then when we finally got through the email he didn’t reply to when my Cashout payment was going to happen. Just that my account was verified.
4. So I now look forward to my $1000.00 or might be more because isn’t Russian money more when transferred into New Zealand currency.
5. As much as I was getting really upset with the process I carried on with what was required.
Hi there, I'm really sorry to hear that :( It would be great if you could reach out to me in a PM here (OlleBitStarz) just so I can check what happened. I would love to try to make sense of exactly what went wrong so I can try to rectify this for the future. Olle
It truly is one of the fastest withdraw casinos. Even tho it was my first withdrawal, money was on my Skrill account in about three minutes!
The director of casino is very friendly, he takes care of us, players.
Since I'm from slovenia, I cannot get any deposit bonuses and sometimes I need to spend quite some time to win anything. But overall my experience is good.
Hi there, Thank you so much for the nice review :) We take a lot of pride in our fast withdrawals so it makes me extra happy to see that you're appreciating them so much. I hope you'll have more nice wins in the future and wish you all the best during these trying Covid-19 times. Olle
The site is licensed and there are many providers. Good site design and nice colors. Many payment systems for users from Austria. I have nothing more to say.
i dont like wager terms of bonus. Support is very slowly. Verification took a long time, first impressions are bad. Next time I will play in another casino.
Hi there, Thank you so much for reviewing us and the kind words about the site. About the wager terms of the bonus, it would be great if you could reach out to us and explain what part of the terms you don't like (as we think we have pretty standard terms, but might be wrong of course). As for verification, it's normally done within 12 hours, and if it was longer than that in your case, I'd love it if you'd let me know so I can look into why that was. I wish you all the best in the casino of your choice :) Olle
Bitstarz has lots of fun slots to choose from. They also have ones from top providers. Nice RTP but not the best, there are other casinos that offer higher RTP rates with even better hit frequency.
It is a good feature that each game has content but very verbose in my opinion. Rules for promotions are a nightmare to understand especially me who is not a native English speaker. Website design also not every attractive. I am hoping for good improvements in the future, overall this casino is just so-so.
Hi there, Thank you so much for reviewing us :) When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting. Now, as for the promotions (which is something we can affect of course), I'd like to hear what part of the terms of which promo you find to be a nightmare, as that could help us improve going forward. As for the design, same thing there, would love to hear the specifics from you as that would help us be an even better site :) we're always happy to receive constructive criticism :) I wish you all the best going forward. Olle
Super easy verification process, if they request clarification or extra documents, they process it almost as soon as you send it. No waiting for days. I have had a couple of small withdrawals, and they were the fastest withdrawal I’ve had on any casino. I use EMT and it is in my bank in 24 hours or sometimes less. The casino processes them within minutes- a couple of hours. AMAZING! Bonus is pretty good and consistent.
There isn’t anything I can say to be honest. I think they cover the most important aspects players look for, speedy verification and speedy payout! Definitely give them a shot!
Hi there, Man, I know you Canadians are nice people, and you're really confirming that stereotype with this awesome review. Thank you! I'm delighted that you enjoy the site so much and just wanted to say that if there's anything we can do to make your experience here more enjoyable, just let us know! :) May the slots be with you! Olle
Probably the most trusted casino ever online and I have played in many casinos but this one is on a different level. They verify documents within minutes. I made a $5000 withdrawal and the money was in my account the next business day even though I’m with an Australian bank. The customer service is fast and very helpful, unlike other casinos, they give you detailed responses. Great casino. Will be using this casino more frequently - Mobin jahed
There is nothing bad about this casino. Everything is great, although they charge a 2.5% fee for any deposits via visa. That is the only bad thing I can think of.
It's a good casino with generous welcome bonuses and recurring promotions.
They have good customer service too.
It's definitely part of my top 5, I recommend it!
The only main thing that I dislike about Bitstarz casino is probably the fact that they have fees for some payment methods such as credit cards or skrill...
Anyone who plays at bitstarz well they already know how great this casino is but if your looking for a new one or first time player this casino is headache free, easy to verify and fast payouts.
Lack of loyalty bonus only from time to time I will say. Some months with go by without anything at all then you will get alot. The more you play the more they offer.
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This casino is easy to use with a good platform. Good bonuses when you deposit.
Withdrawal from this casino is fast. I haven't yet withdrawn, but know someone who has.
Communication is great when you need help.
I think there needs to be more bonuses for regular depositors, but other then that, I don't dislike anything with this casino.
I would recommend this casino