AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Lisa! Oh man, what a delight to wake up to such an amazing review :) Thank you so much for appreciating the aspects of the site that we take a lot of pride in. Very happy that you like them so much :) Ah yes, that screen shows up when there's a broken link somewhere :( really sorry about that. Olle
Bitstarz is a breath of fresh air to online gambling! Everything about this casino is easy! The customer support is insane. Withdrawal is a breeze! I won on this casino and the withdrawal was in my account by etransfer within 3 days!
There was absolutely nothing I didn’t like about this casino! I gamble a lot of online casinos and this was by far the easiest and most user friendly!
Hi Chelsea! Thank you so much for taking the time to write such an amazing review :) I hope you have more of those nice wins going forward and I wish you the best of luck! Olle
Everything is great. I never believed the cashout to my btc wallet could be done in 2 minutes. Wow, that's amazing. It's also has very high withdrawal limits. Simply deposit, play, win, withdraw and enjoy.
Nothing I don't like. It's just almost all good.
Perhaps it's perfect online casino that you enjoy playing and receiving your cashout in minutes. Hopefully they keep it that way.
Hi there, Thank you so much for that amazing review! Fast withdrawals is something that we take a lot of pride in, and it's always great to hear that players such as yourself appreciate that aspect of the BitStarz experience :) I can guarantee you that we do not have any plans on slowing down the withdrawals :) we think that if you can deposit quickly, you should be able to withdraw your winnings quickly. As easy as that. I hope you have many nice wins in the future here at BitStarz and thank you for choosing to play here! Olle
I'm enjoying the games and the bonuses are generous and a nice addition. The staff in live chat are friendly and helpful. The website is easy to navigate.
I'm finding customer support really slow to respond which is causing unnecessary stress. My cashout request was approved four days ago, yet when I logged in today my winnings were back in my account on Bitstarz. Have cashed out before using the same bank details and method (Bank transfer). Hopefully it will be resolved soon. I've been playing tonight and there is a lot of server errors, causing the game to crash frequently.
Hi Madisyn, Very sorry to hear about the slow support and the cashout bouncing back. I can reassure you that's not the norm when you play at BitStarz. I would really appreciate it if you can tell me what aspect of the support you found to be slow as I looked through your chats and saw prompt replies. I could also see that you gave a positive rating on some of those chats as well, so I'm just trying to work that detail out :) I wish you all the best of luck at BitStarz going forward and hope you're happy to give us another shot! :) Olle
Lots of slots and games, good titles. But besides that, just like any other online casino: same games, same design, same bonuses. The Japan thing is kind of nice.
Glitches and server reloads while playing. Also I made sure to receive the rewards before my first deposit, but support says I changed my settings before the deposit. Yes, I did get the bonus as I was set not to receive bonuses at first.
Anyway, really weird glitches and very weird that it kept giving me server errors 6 times in a row while I was playing. Just saying.
Hi there! I'm very sorry to hear about the glitches yesterday. It was actually an issue that every casino which is on the same platform as we experienced, I can assure you it's not a normal occurrence as we have happy players across the world that all enjoy a smooth gambling experience. It's very unfortunate that this happened on your first day at BitStarz, and I can just apologize for the inconvenience. If you wish to give us another go and start fresh, send me a PM and I'll see if I can give you a special bonus offer for a fresh start :) Warm regards, Olle
This casino is easy to use with a good platform. Good bonuses when you deposit.
Withdrawal from this casino is fast. I haven't yet withdrawn, but know someone who has.
Communication is great when you need help.
I think there needs to be more bonuses for regular depositors, but other then that, I don't dislike anything with this casino.
I would recommend this casino
100% best customer service I have experienced with any online casino.
I made my 1st deposit of $200 (no bonus). I played blackjack, and turned my deposit into $500. I immediately requested a withdrawal for the full balance of $500.00.
From the time I requested the withdrawal, sent in my ID documents for verification, and have my withdrawal processed/approved and funds in my Muchbetter account was less than 3 hours.
Really really really amazing service.
It's microgaming, so if you like the software, you should play here. I have other withdrawals from an another online casino that i've been waiting over 1 week. This was such a positive experience.
I cannot recommend enough.
Mr Turtle! Thank you so much for the kind words :) I hope your good luck continues and don't hesitate to reach out if you need anything. Stay safe during these tough times! Olle
The games are ok I enjoyed playing probably the majority of the games so now I do look forward to my Cash Out the game that I was playing was Dragon Fall.
The withdrawal or Cashout process was very confusing.
It’s not like the explanation on the process is understanding.
1. I have had to talk to Alexia, Yulia, and 2 other people and each person had a different perspective of what I had to do to withdraw.
2. Then I got a email from Sergei and that took a long time due to the explanation I was given.
3. Then when we finally got through the email he didn’t reply to when my Cashout payment was going to happen. Just that my account was verified.
4. So I now look forward to my $1000.00 or might be more because isn’t Russian money more when transferred into New Zealand currency.
5. As much as I was getting really upset with the process I carried on with what was required.
Hi there, I'm really sorry to hear that :( It would be great if you could reach out to me in a PM here (OlleBitStarz) just so I can check what happened. I would love to try to make sense of exactly what went wrong so I can try to rectify this for the future. Olle
It truly is one of the fastest withdraw casinos. Even tho it was my first withdrawal, money was on my Skrill account in about three minutes!
The director of casino is very friendly, he takes care of us, players.
Since I'm from slovenia, I cannot get any deposit bonuses and sometimes I need to spend quite some time to win anything. But overall my experience is good.
Hi there, Thank you so much for the nice review :) We take a lot of pride in our fast withdrawals so it makes me extra happy to see that you're appreciating them so much. I hope you'll have more nice wins in the future and wish you all the best during these trying Covid-19 times. Olle
The site is licensed and there are many providers. Good site design and nice colors. Many payment systems for users from Austria. I have nothing more to say.
i dont like wager terms of bonus. Support is very slowly. Verification took a long time, first impressions are bad. Next time I will play in another casino.
Hi there, Thank you so much for reviewing us and the kind words about the site. About the wager terms of the bonus, it would be great if you could reach out to us and explain what part of the terms you don't like (as we think we have pretty standard terms, but might be wrong of course). As for verification, it's normally done within 12 hours, and if it was longer than that in your case, I'd love it if you'd let me know so I can look into why that was. I wish you all the best in the casino of your choice :) Olle
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I like that they offer e-transfer for deposits & withdrawals and the two withdrawals I have done have only taken 2 days as opposed to other casinos which only offered bank withdrawals which take 5 days. Their verification process was also super fast and easy to do. I have only contacted their chat maybe twice but each time they were quick to respond. They also randomly give bonuses and free spins to depositing players quite often. I also like their selection of providers. They have all my favorites; pragmatic play, net ent, and i-soft bet. I joined this casino probably just over a year ago but hadn't really tried it until a couple of months ago when Trada casino went downhill and I noticed they were rated a 10 on AskGamblers and I must say they have earned it.
Occasionally there seems to be a weird bug that pops up and gives me a "you're not supposed to be here" error. *Might not be the exact wording. It typically disappears quickly though so it's not that big of a deal.