BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
AskGamblers Quick Overview
BitStarz puts cryptocurrency front and centre, with 12 coins supported and hundreds more accepted through an exchange powered by industry leader Changelly. With a clear navigation system, ultra-fast processing speeds and detailed customer support, the casino has collected awards from AskGamblers and other industry websites. While the support team is helpful, my biggest challenge when evaluating the site was waiting a long time for the agents to respond in the live chat.
When it comes to safety, BitStarz proves its trustworthiness through third-party RNG testing, SSL encryption and a good range of responsible gambling tools. Out of the 7,900+ game library, my testing focused on Pragmatic Play’s Master Joker and Nolimit City’s Duck Hunters. What’s more, I played other popular titles like Wanted Dead or a Wild from Hacksaw Gaming and Sugar Rush 1000, also from Pragmatic Play. I tried out the games using my desktop and an iPhone and experienced smooth animations and fast loading times on both.
- Accepts varied payment methods, including hundreds of cryptocurrencies via an exchange
- 7,900+ diverse game library
- Selection of five responsible gambling tools
- High €50 minimum withdrawal
- Slow live chat
- €5 per month dormant account fee
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BitStarz Casino
BitStarz’s parent company information is displayed clearly as Gareton B.V., a company registered in Curaçao and operating under the Curaçao Gaming Authority (licence number OGL/2024/165/0185). Curaçao's licensing body doesn't provide the same regulatory protection compared to the UKGC or the MGA around things like disputes, though the third-party testing certificates hosted in the site's footer do inspire confidence.
BitStarz’s positive reputation also helps bolster this. The casino scores 8.8/10 from players on AskGamblers, showing the site is well-rounded and reliable. Almost every high scoring review praised either the game library or fast payments.
That said, there were some valid criticisms. Quite a few players mentioned wanting to see more variety in the bonuses and an occasional confusion with the site layout. As I continued to filter through the large pool of casino reviews, I discovered that most of the negative reviews were outdated, as many were published before 2024 or even 2020.
The Bitstarz complaint history at AskGamblers spans 11 years. The casino typically responds within a day and resolves the queries in three. At the time of writing, there were 18 resolved complaints on AskGamblers and 8 that were rejected. These rejected claims had very reasonable explanations, such as the player no longer responding to the support team’s messages or not submitting the necessary documents to proceed with a withdrawal or keep their account open.
Signing up to BitStarz is a straightforward process that took just two minutes. First, I entered my email and created a strong password. Then, I submitted my mobile number, address and date of birth. It's important that all information entered is accurate, as it will be cross-referenced with any documents later submitted for the KYC verification process.
I claimed the welcome bonus when creating an account in July 2026 and my first steps were to fulfill the requirements. The offer included up to €500 or 5BTC from four deposit matches, plus 180 Free Spins which were credited over nine days after wagering the first deposit. Be aware that the promotion may be subject to change depending on your location, time zone and currency.
I really liked that the spins were awarded independently of the deposit matches, with 20 Free Spins landing immediately after I deposited and wagered €20 within 24 hours. The other 160 spins were credited in instalments of 20 per day and I needed to open the relevant game within one day to prevent them from expiring.
All parts of the Welcome Package promotion are valid for 7 days, while all other bonuses expire 24 hours after being issued. On top of that, all bonuses and Free Spin winnings must be wagered 40x before the funds can be withdrawn and the maximum allowable bet with an active bonus is just €5. These terms apply to every promotion unless stated otherwise.
For more details on whether BitStarz deserves your attention, keep reading this BitStarz casino review and check out the BitStarz player reviews at the bottom of this page.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
One of Bitstarz's biggest selling points is the vast range of currencies offered on the platform. Not only are 12 cryptocurrencies like Bitcoin, Solana and Tether explicitly listed as accepted payment methods, hundreds of other cryptocurrencies are accepted via its partnership with an exchange known as Changelly. Plus the casino supports an assortment of regular payment methods, which includes e-wallets, bank transfers and debit cards in 20 currencies.
It’s a shame that certain payment methods are not compatible with local currencies, namely bank transfers, which cannot be made in USD. Conversion rates from your bank may also apply. On the whole, I found this to be a minor setback considering the total number of options available. The ‘payments’ information page contains all accepted methods, speeds and limits, and can be easily found under the ‘more’ category in the hamburger menu.
I was pleased to see that BitStarz generally doesn’t charge any fees for withdrawals, though depending on your jurisdiction a 2.5% fee may apply to some deposit methods. In my experience however, there were no fees for any of the available payment options.
BitStarz states that payments are typically processed instantly, with an average of 10 minutes, except on weekends when you can expect delays. Even if the player has to complete verification, from the moment the relevant documents are submitted, most players receive a reply within 1-12 hours. I myself received a response within 4 hours. It’s great to see a casino where the KYC verification process doesn’t delay withdrawals by several business days.
Here’s a list of the documents that may be requested as part of BitStarz’s KYC verification:
- Passport
- National Identity Card
- Utility Bills
- Bank Statements
For good measure, I looked into whether BitStarz's T&Cs mentioned any different terms. I found that cryptocurrency withdrawals are usually exempt from identity verification, though it may still be required if the casino suspects fraudulent activity. I also read that while BitStarz may approve payments instantly, they can take much longer to land due to the payment provider’s policies. This is standard practice for most online casinos and is clearly outlined before the player confirms the withdrawal.
Each payment method is subject to a minimum and maximum single transaction limit, but the casino does not have daily, weekly or monthly withdrawal restrictions. This means players can request as many withdrawals as they like, within reason and as long as each one adheres to the individual limits.
Unfortunately, as I kept scrolling down the payments page, I was met with my first real disappointment: a €50 minimum withdrawal for every single payment method. This is higher than the industry average of €20 and could encourage less experienced players to bet unsustainable amounts in an effort to reach this threshold.
Additionally, no deposit bonuses are subject to a maximum winnings amount of €100. This limit is not enforced internally so even if the player wins more, any amount above the €100 threshold will be forfeit.
As for dormant accounts, it’s worth noting that players who haven’t logged in or out for six consecutive months will be charged a monthly fee of €5 (or the equivalent in their local currency) for as long as the account has a positive balance.
Games at BitStarz Casino
Enjoying game performance starts with the game selection process. Good organisation is not only essential in providing smooth site navigation, it is the first step in encouraging players to revisit a site. I can confidently say that I had an absolute field day with BitStarz’s game library and would return to explore it further.
Admittedly, if it weren’t for the specific categories in the ‘Games’ tab (easily accessible via the hamburger menu), the 7,900+ titles would have been overwhelming to sift through. The games range from originals, classic slots, megaways, jackpots and table games to an extensive live casino with game shows, roulette, blackjack, baccarat and even online poker.
Unlike many casinos, BitStarz organises games based on more than just their type. Other markers include exclusive titles, bonus buy features, Bitcoin acceptance and newest releases. Players can use the search bar to view all the available games from any of the 80+ software providers. I looked up less common kinds of games using the search bar and found that BitStarz also offers bingo options, as well as instant wins like scratchcards and crash games, which I really liked.
The cherry on top is that BitStarz has a ‘play for fun’ mode, which allows players to familiarise themselves with games without blowing through their budgets.
One of the first games I tested was Master Joker from Pragmatic Play, paying close attention to the graphics and loading speed. My overarching impression was that the game fit BitStarz’s polished vibe perfectly and there was no difference in quality when playing the free demo or the real money slot.
To get more involved with the BitStarz bonuses, specifically the Slot Wars offer, I ended up spending a long while playing the Duck Hunters slot from Nolimit City, a very high volatility game with some complex mechanics. I concentrated my efforts on a single game even though any slot game is eligible for this promotion, so I could later accurately compare the desktop and mobile performance. I found that the casino pages and the game itself loaded a little slower on mobile, but once I started playing, the graphics didn’t suffer and there weren’t any lags or other technical malfunctions. The casino’s mobile layout is identical to the desktop version which makes switching devices seamless.
Players should note however that bonus funds cannot be used on certain games and that titles with progressive jackpots or accumulating mechanics will not count towards fulfilling bonus wagering requirements. Table games, live games, instant-win games, lotteries, and bingo usually contribute only 5% towards wagering requirements.
Last but not least, if you’re looking for reassurance that BitStarz games are fair and results are completely random, you can sleep soundly knowing that BitStarz has passed RNG testing conducted by the highly respected iTech Labs group. Sadly the RTP is not officially disclosed, so bear that in mind.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz makes the strange decision to split its responsible gambling information across two different pages.
In the hamburger menu, under ‘Help’ and ‘Play Safe’, players get a lamentably brief message to email [email protected] to self-exclude from the casino if they are showing signs of problem gambling. The page doesn’t list any examples of irresponsible gambling symptoms and the only other useful information is three links to external support groups: GamCare, Gordon House and Gamblers Anonymous.
The ‘Responsible Gaming’ category in the FAQs on the other hand, has all the information I would’ve expected to see on the Play Safe page. It details how BitStarz offers a range of limits to prevent players from developing unsafe gaming habits in the first place: deposit limits, loss limits, wagering limits and session limits. I loved the inclusion of a link to the area of the account from which players can quickly and easily apply these tools themselves, and the fact that the time frames (daily, weekly and monthly) are flexible.
You can even self-exclude directly via your account profile under the ‘limits’ section. I tested this and chose to self-exclude for one day. As soon as I confirmed my choice I was logged out and lost all access to my account. Once the 24 hour period was over, I was notified through email that my account was active again.
To conclude, any reputable online casino should have all of this information clearly displayed across multiple areas of the site to make it as easy to find as possible. Although this is something BitStarz could work on, the most important thing is that this casino has the appropriate resources (numerous limits, self-exclusion and partnerships with professional therapy services like GamCare, Gordon House and Gamblers Anonymous) to offer adequate safer gambling support.
Customer Support at BitStarz Casino
BitStarz has three main support channels: a 24/7 live chat available in English, Russian and Japanese, email ([email protected]) and an FAQ page. So, if you’re looking for a phone number, you’re out of luck. BitStarz flaunts the fact that every member of its support team has at least three years of experience in the casino industry, so I had high hopes for the live chat in particular. Perhaps my expectations were too high, but after using the chat multiple times, I felt slightly dissatisfied with each visit.
The experience started off positively; I noticed that live chat is available to non-registered users and is easily accessible in the bottom right-hand corner of every page. Then I was greeted by an AI chatbot, Dave. Having had many frustrating encounters with bots I became apprehensive but still gave the AI a fair chance to prove me wrong.
I started with a simple question, “Is there a maximum amount of withdrawals players can make?” Dave took several minutes to answer and I couldn’t see a typing bubble as I waited, which made me question whether my query had even been acknowledged. Eventually, Dave confirmed that BitStarz “don’t set overall withdrawal limits over time (daily, weekly or monthly)” but have “per transaction limits” and directed me to the payments page to view these transaction restrictions.
During my second visit, I immediately asked to speak to a real agent. Here’s where the experience went downhill. Dave prodded me with questions, attempting to resolve the query itself and I had to ask to be transferred again. It took two minutes for a live agent, Lauren, to join the chat, which is quite speedy but Lauren did spend another two minutes reading my chats with Dave before asking me for further clarification.
As I was testing the chat while logged out of my account, Lauren asked for my email to continue the chat. I responded that I only had a general question: “Are payments and KYC verification processed at the same speed on weekends?” While I appreciate the attempt to be thorough, I felt that actually resolving my issue kept taking a backseat. At last Lauren clarified that although BitStarz attempts to process payments and verification just as fast on weekends, delays of a few days are much more likely.
The good news is that in the end I always got the answers I needed and I can’t fault the bots’ or agents’ polite attitude throughout the conversations, but live chat is all about efficiency and this could definitely be improved.
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Complaints
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BitStarz Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Hi there, I'm sad to hear you're not a big fan of the new deposit window we've got. It's not our intention for it to be annoying or anything, so I'm very sorry you feel that's the case. With that said, it's sometimes hard for us to make everyone happy and we have received a lot of good feedback as well from people who find it very convenient when they wish to make deposits. If you have any inputs on how we can improve it and make all players happy, I'm all ears. Now, as for the issues you've had with support, how about you reach out to me personally instead? Olle.Dickson(at)BitStarz.com. I'd be happy to help you :) Olle
Fast payout. UI is more engaging. It was my go to casino for 2020. Chat is super responsive. Lot of games to choose within. Can pay in multiple currencies.
- Super rude customer support.
- No bonus on ask even for a large amount of play. Will get better bonus amount and frequency one other casinos.
- 404 Bad gateway issue frequent.
- Many apps even don't run.
Hi there, First of all, thank you kindly for reviewing us :) I was checking through your chats with support, and when it comes to someone being rude, that is completely unacceptable regardless of the situation. Now, I couldn't personally find anything rude in the chats with the support, but that can also be subjective and I apologize if you felt that way. Now, as for the bonuses. This particular chat you're referring to in the review here, the agent explained to you that you had gotten not one, two but three bonuses since your last deposit made at BitStarz, and said that we cannot keep giving you bonuses unless you start depositing. He explained that you will most likely get bonuses if you keep depositing, but it's hard to give bonuses if you stop playing with your own money. That's it. When it comes to the 404 Bad Gateway it was an isolated issue for Canada and I'm happy to say that it has been resolved. Please accept my apologies for the inconvenience. Kind Regards, Olle
BitStarz has been my go to casino for 2020 now (definitely a 10 star casino but my experience outlined in the Con section has changed my approach toward BitStarz). It is reallllly good in many ways; and compared to the competition it, it cannot be matched. I've played on a lot of online casinos, and to me its like buying a new car - you find the one you want after searching and it ticks all the boxes so you invest and hop on board. My con's are something I didn't encounter until 8 months into playing with them, and while yes it is frustrating, I still highly recommend anyone who partakes in online casinos to try/use BitStarz.
- Fast withdrawals
- Fast KYC verification when I was ready to make my withdrawal. I think i provided everything and had my money within 2 hours!
- Large variety of games
- Capable of playing in various currency forms regardless of your country
- Live chat is always promptly available
- During the current covid pandemic the chat hours did not change or reduce; because when you need help urgently and no one is there, it sucks alot! This is actually one factor that moved me from 888casino to BitStarz.
- No deposit bonus/free spin terms and conditions are weird; they cap you with a withdrawal limit on winnings from things like Second Chance Free Spins and Friday Loyalty Bonus stating that they are "no deposit bonuses". However, you only receive the Daily Freespins and/or the Friday Loyalty bonus if you have deposited, and the Friday Loyalty Bonus is a fluctuating amount week to week - it is based on how much you have deposited, so saying these are "no deposit bonuses" when you infact have to deposit in-order to receive them makes 0 sense in my mind. When I first started with them earlier this year they have processed a CAD withdrawal for me (of $300-$400CAD) from winnings accrued from the Friday Loyalty Bonus which exceeded the limit they put in place - however more recently, earlier this month when I attempted to withdrawal $2000EUR from a Friday Loyalty Bonus, had $1400EUR still in my account and playing with it and then it logged me out, couldn't log back in, and when I finally got in I had $100EUR in my balance, and my request to withdraw was discarded. This situation is has made me realize the flaw in their bonus system, and appears to be circumstantial and not consistent.
- Daily Freespin drops/second chance free spins are the minimum bet; sometimes they're 10 spins, sometimes 100 - the qty is determined by your deposits; and unfortunately, the bet value/amount you can withdrawal after meeting the playthrough requirements is not.
- Can only get $100 from winnings on "no deposit bonuses/freespins" that (sometimes) have wagering requirements in the thousands - a lot of work for nothing.
Hi there, Thank you so much for reviewing us :) Now, regarding the bonuses you mention such as Second Chance Free Spins, Drops, Friday Loyalty (if you are not a VIP), are not based on deposits, sorry to say. I understand that when you win with bonus money, you wish to be able to withdraw the full amount, I totally get that. Now, these bonuses are not official promotions. In other words, we have never promised these to you, and therefore are not bonuses you can rely on getting all the time. If we didn't give you these bonuses, you wouldn't know they existed in the first place. So instead of looking at it in a way that we capped the winning amount, you're walking away with 100 dollars for free. Once more, I understand you'd like to keep the full amount, but the alternative for us is to give you no free bonus (and save on negative feedback for bonuses being capped). But we'd rather give you 100 dollars for free occasionally than give you fewer bonuses. I hope you can see our side too here, and I do appreciate you taking your time to review us and say so many nice things :) Olle
I love Bitzstar as I always play big and sometimes I won big ( 10k,15k,20k ) everytime it goes so smooth with them and I have a trust for Bitzstar. Until a day ago I played big bet some games 200$ per spin , some games $30 per spin. I won 30k at first and I withdrawals. After 4 hours when I checked it was still pending. I cancel 6k and play again and now I won in total of 60k. I waited few hours and it’s still pending I contacted Live Chat and lasted I talk to someone called himself a manager. He told me that they need to check with game provider for big win and this situation doesn’t have time frame plus Bitzstar doesn’t have to inform the player about the situation when withdrawals get delay. I was just surprise but I said ok I’ll wait. This is not I expected from Bitzstar. Instead of sending email to congratulations to me they act like I cheated the game since I’m a long time player always play high stake. I was also their warrior slot just last week. I hope some one from Bitzstar contact me about this situation. Other than that Bitzstar is the best casino I ever know.
- 24/7 Support
- Good games
- Withdrawals paid once documents verified (haven’t tested $10k upwards).
If you rely on bank transfers this can take up to 7/days (as is my current pending wait). Used to be a whole lot quicker, but I think (evidence shows) they may be experimenting with different payment providers. Think crypto withdrawals are very quick, but I prefer bank.
I like the lay out the platform together the games are great, quick responses from staff and fast, same day cash out up too a hour using bitcoin. Bitcoin is great. If you don't use, i recommend it.
Overall i love it and still continue too play.
They definitely pay out when you win.
Great casino. Recommend too anyone
So I've only ever had one problem: i was able too cash out before I submitted verification, and out of nowhere they wanted me too do that. So whatever. It was fine, did it. All pro.
Tip too anyone: do not use your spouses card and you won't run into problems like i did. But other then that everything turned out really nice in the end.
Great casino, don't really have any dislikes. That was my fault but I didn't know.
Great casino, fast pay out with bitcoin. i've never cashed out normal currency so don't know how long it takes.
Most places are up too 48 hours for normal cash, so not sure.
Great casino once again.
An excellent casino to start getting to know online casino games, many providers, a huge number of slots as well as a nice no deposit bonus will help you better understand the structure of an online casino. BitStarz is also suitable for playing for real money, here a deposit bonus will help you, which doubles your replenishment, plus you rely on free spins in one of the machines.
There are also disadvantages, such as many games are closed with the first deposit bonus and it is quite possible that before you wager the bonus you will not be able to play your favorite slots the disadvantage is that the casino is closed for players from Russia.
One of the most consistent performers in terms of gaming and payouts. I have hit some pretty big jackpots this year with no delay in payment or and trouble. The service at this casino is pretty much as good as it gets.
The absolute leader. Everything in the casino is made for a great game. And the maximum set of games, and excellent bonuses, and quick withdrawal, clear and polite support in the chat.
Not found. Even when I lose, I get a “second chance” from the Bitstars. And it really helps. I really can't think of anything bad. Not found.
Bang on for me in terms of playability, design, user interface and games. All the table games are worth a look and the slots vary in terms of payouts but all the ones you expect are there. Happy to see baccarat back online again. Roulette looks good but hit and miss for me.
Recommended This Month
I have played on the Bitstarz site for a long time. The layout was great and the games are my favourite. I also like that withdrawals aren't pending for long and after approval, with Bank Transfers, the money was in my account the next day. Support was good also
The last few months I've had problems with deposits. The new look site has changed and every time I go out of a game, the deposit option always pops up which is very annoying, and live chat has been rude and not helpful at all when I have an issue. Also I've emailed customer support numerous times with issues without ever receiving a reply. I've even sent transcripts of live chat that were beyond rude, giving ridiculous answer, and not helpful at all. Now the worst thing is, if I access the sight via google, I can't even play, the games all freeze up and it takes ages to even log out of the site. I have checked my settings against other sites that work well and they are the same. I worry the site may be hacked. I can play via firefox and even then things don't run smoothly. I've asked support for advice, but no reply.