AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Very Good casino, lot of slots, game and live casino. 1st deposit bonus are really cool with 4 deposit offers. Live support is very helpful. Freespins like rackback is offer every day sometimes.
Except monday and wednesday no deposit offer. 10 or 20 freespins offers in trackback. Use the casino on smartphone is sometimes slow especially when u search à slot.
Nice looking website easy to access. Easy payment method available like intract transfer. Fastest withdrawal process I have ever seen in my life it’s mean you win big and you wanna just take out your initial funds back it’s just like less than five minutes.
Nice customer service. Variety of games available. A lots of things to tell but I can’t even describe in word.
There’s no loyalty bonus available from customer service. You’ll get loyalty bonus each day (free spins) based on your deposit but there are really worse. Also the things I don’t like is no RTP details available so sometimes it’s felt me like games are rigged.
Lots of games from top providers, fast (near instant) withdrawals, great loyalty and second chance (free spins) bonuses.
Helpful staff on live chat and email.
A regularly updated blog that gives a voice to what are often voiceless institutions.
All round, a great casino experience.
Only one real criticism and it is not a make-or-break one, but the website loads slowly on mobile (Android/Chrome) and the way it fetches page requests is cumbersome (on memory resource). And due to this, it's not easy to know if the website is responding to clicking links (to pages) until you see the red star spin, which can be delayed up to 5 seconds.
This does not affect anything else except for navigation and so it is a minor issue. Though it would be nice to navigate faster.
Hi Lea! Thank you so much for writing such a nice review :) I'm very sorry you're experiencing a slow gaming experience, has it always been like that? Perhaps reach out to us on support if you haven't already so we can do our best to troubleshoot and maybe find a solution to this problem :) In the meantime, I hope you'll have some nice wins here at BitStarz :) Olle
Good interface.
Support is OK.
Website is fast.
The casino has several providers and many games.
Deposits are fast and secure.
Free spins are offered to you frequently, even if we always win penny.
Live chat operators are rough and not polite.
The withdrawal says instantly, but I received my payment 1 week later.
Several games are not available depending on your country.
Hi there, Thank you so much for taking your time to review us! I'm very sorry to hear that you found the support agents to be impolite, and I'd very much appreciate if you could reach out to one of our admins here in a PM to explain what happened. We process our withdrawals in 10 minutes on average, but if your account is not verified we need to sort that out prior to cashing you out. Perhaps that was the case? When it comes to game selection, we do our very best to ensure we onboard game providers available in as many countries as possible. If we could decide, all games would be allowed in all countries. With that said, it's not us, but the game provider that decides what countries they'd like to operate in, so we have very little saying there. It depends on their license in most cases. But we'll always try to add as many good quality game providers as we can so you can enjoy as many games as possible :) Olle
I like that they offer e-transfer for deposits & withdrawals and the two withdrawals I have done have only taken 2 days as opposed to other casinos which only offered bank withdrawals which take 5 days. Their verification process was also super fast and easy to do. I have only contacted their chat maybe twice but each time they were quick to respond. They also randomly give bonuses and free spins to depositing players quite often. I also like their selection of providers. They have all my favorites; pragmatic play, net ent, and i-soft bet. I joined this casino probably just over a year ago but hadn't really tried it until a couple of months ago when Trada casino went downhill and I noticed they were rated a 10 on AskGamblers and I must say they have earned it.
Occasionally there seems to be a weird bug that pops up and gives me a "you're not supposed to be here" error. *Might not be the exact wording. It typically disappears quickly though so it's not that big of a deal.
Hi Lisa! Oh man, what a delight to wake up to such an amazing review :) Thank you so much for appreciating the aspects of the site that we take a lot of pride in. Very happy that you like them so much :) Ah yes, that screen shows up when there's a broken link somewhere :( really sorry about that. Olle
Bitstarz is a breath of fresh air to online gambling! Everything about this casino is easy! The customer support is insane. Withdrawal is a breeze! I won on this casino and the withdrawal was in my account by etransfer within 3 days!
There was absolutely nothing I didn’t like about this casino! I gamble a lot of online casinos and this was by far the easiest and most user friendly!
Hi Chelsea! Thank you so much for taking the time to write such an amazing review :) I hope you have more of those nice wins going forward and I wish you the best of luck! Olle
Everything is great. I never believed the cashout to my btc wallet could be done in 2 minutes. Wow, that's amazing. It's also has very high withdrawal limits. Simply deposit, play, win, withdraw and enjoy.
Nothing I don't like. It's just almost all good.
Perhaps it's perfect online casino that you enjoy playing and receiving your cashout in minutes. Hopefully they keep it that way.
Hi there, Thank you so much for that amazing review! Fast withdrawals is something that we take a lot of pride in, and it's always great to hear that players such as yourself appreciate that aspect of the BitStarz experience :) I can guarantee you that we do not have any plans on slowing down the withdrawals :) we think that if you can deposit quickly, you should be able to withdraw your winnings quickly. As easy as that. I hope you have many nice wins in the future here at BitStarz and thank you for choosing to play here! Olle
I'm enjoying the games and the bonuses are generous and a nice addition. The staff in live chat are friendly and helpful. The website is easy to navigate.
I'm finding customer support really slow to respond which is causing unnecessary stress. My cashout request was approved four days ago, yet when I logged in today my winnings were back in my account on Bitstarz. Have cashed out before using the same bank details and method (Bank transfer). Hopefully it will be resolved soon. I've been playing tonight and there is a lot of server errors, causing the game to crash frequently.
Hi Madisyn, Very sorry to hear about the slow support and the cashout bouncing back. I can reassure you that's not the norm when you play at BitStarz. I would really appreciate it if you can tell me what aspect of the support you found to be slow as I looked through your chats and saw prompt replies. I could also see that you gave a positive rating on some of those chats as well, so I'm just trying to work that detail out :) I wish you all the best of luck at BitStarz going forward and hope you're happy to give us another shot! :) Olle
Lots of slots and games, good titles. But besides that, just like any other online casino: same games, same design, same bonuses. The Japan thing is kind of nice.
Glitches and server reloads while playing. Also I made sure to receive the rewards before my first deposit, but support says I changed my settings before the deposit. Yes, I did get the bonus as I was set not to receive bonuses at first.
Anyway, really weird glitches and very weird that it kept giving me server errors 6 times in a row while I was playing. Just saying.
Hi there! I'm very sorry to hear about the glitches yesterday. It was actually an issue that every casino which is on the same platform as we experienced, I can assure you it's not a normal occurrence as we have happy players across the world that all enjoy a smooth gambling experience. It's very unfortunate that this happened on your first day at BitStarz, and I can just apologize for the inconvenience. If you wish to give us another go and start fresh, send me a PM and I'll see if I can give you a special bonus offer for a fresh start :) Warm regards, Olle
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Bitstarz casino is at the top of my list! Great casino
Helpful support people.
Depositing is easy.
Also enjoy the free spins a few days after making any deposit!
Withdrawals are quick! Very impressed!