AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there, Thank you for having us as your favorite casinos, it means a lot considering the many options out there :) Also, I really appreciate the feedback and maybe there's room for some more deposit bonuses, cashbacks and short-term promos in the future :) Olle
I've rated once before as this casino has by far been the best in regards to customer service and a variety of games.
Not just this but payout times are incredibly fast once you decide to make a withdrawal
The only problem that has arisen in the last week was quite disappointing to see on my bank statements that the last 6 deposits were taken out in Russian dollars and was therefore charged additional foreign transaction fees.
I’ve only ever deposited in Aus $ and was only expecting the normal 2.5% processing fee. I only ever deposit small amounts so now with the foreign transaction fees the amount is much higher.
I have contacted the casino who explained that their usual merchant withdrew from accepting deposits from AUS and had put this in place in the meantime.
This is annoying as if you deposit small amounts it can equate to closer to 10% of your deposit which with my calculations voids the extra benefit of playing over land-based casinos considering RTP on machines.
A positive though is that the casino has been very forthcoming even suggesting ideas of different deposit methods that may assist. Unfortunately for me I’m quite an old school and prefer the direct deposit and withdrawals using my bank account.
I really hope this can be fixed sooner rather than later 😊
Hi there, Thank you so much for reviewing us :) I'm very sorry about the conversion fee that you're being charged right now, but I can assure you we would never do that. It seems to be the banks that are charging this particular fee. With that said, we're trying our hardest to find payment options where you do not get charged for any conversion fees and I hope we can have that in place soon :) Thank you for being so patient. Olle
The best casino ever!
They have amazing VIP treatment. They offer very generous amount of bonuses, and I get pleasantly surprised at how much they accommodate you. I had huge wins from playing table games, and the verification process for withdrawing funds could not have been easier than this. They requested exactly what they need to verify my account very specifically, and within a few hours from uploading these documents they were fully verified.
To me, who enjoys online gambling, the most important factor is how fast they process withdrawal. It's always approved within 1 hour, regardless of the size of the win. Some other casinos take like 48 hours just to approve withdrawal when winning becomes hefty, hoping for players to cancel their withdrawal request, but not here. When you win and withdraw, you can be sure that you won't be able to reverse withdrawal in a couple of hours because it gets approved within 1 hour!!! So amazing.
I am definitely recommending this casino to anyone who values fast withdrawal/verification process because this casino is by far the fastest.
Nothing really. The only wish I have as a table game player, it would be nice to have bigger max betting limit, as now it's at $1 - $3000. It would be nice if $5 - $15000 option was available.
Hi there, Thank you so much for the kind review :) We've increased the limits for you now and if there's anything else we can do to improve your experience at BitStarz, just let us know :) Olle
Fast payouts (always top in my book). Has a fair payout schedule. I've won a number of times and cashed out easily. Good layout on the website. They do have great player promos.
Everything, great slots and table game selection. The layout is really easy to navigate, bonuses are easy to activate and deposit bonus always works without having to go to support and get manually added like some casinos
Not enough regular deposit bonus offers, certain games lag out and kick you out or don’t appear to be spinning properly, could be the game provider not the casino though.
Bitstarz casino is at the top of my list! Great casino
Helpful support people.
Depositing is easy.
Also enjoy the free spins a few days after making any deposit!
Withdrawals are quick! Very impressed!
Very Good casino, lot of slots, game and live casino. 1st deposit bonus are really cool with 4 deposit offers. Live support is very helpful. Freespins like rackback is offer every day sometimes.
Except monday and wednesday no deposit offer. 10 or 20 freespins offers in trackback. Use the casino on smartphone is sometimes slow especially when u search à slot.
Nice looking website easy to access. Easy payment method available like intract transfer. Fastest withdrawal process I have ever seen in my life it’s mean you win big and you wanna just take out your initial funds back it’s just like less than five minutes.
Nice customer service. Variety of games available. A lots of things to tell but I can’t even describe in word.
There’s no loyalty bonus available from customer service. You’ll get loyalty bonus each day (free spins) based on your deposit but there are really worse. Also the things I don’t like is no RTP details available so sometimes it’s felt me like games are rigged.
Lots of games from top providers, fast (near instant) withdrawals, great loyalty and second chance (free spins) bonuses.
Helpful staff on live chat and email.
A regularly updated blog that gives a voice to what are often voiceless institutions.
All round, a great casino experience.
Only one real criticism and it is not a make-or-break one, but the website loads slowly on mobile (Android/Chrome) and the way it fetches page requests is cumbersome (on memory resource). And due to this, it's not easy to know if the website is responding to clicking links (to pages) until you see the red star spin, which can be delayed up to 5 seconds.
This does not affect anything else except for navigation and so it is a minor issue. Though it would be nice to navigate faster.
Hi Lea! Thank you so much for writing such a nice review :) I'm very sorry you're experiencing a slow gaming experience, has it always been like that? Perhaps reach out to us on support if you haven't already so we can do our best to troubleshoot and maybe find a solution to this problem :) In the meantime, I hope you'll have some nice wins here at BitStarz :) Olle
Good interface.
Support is OK.
Website is fast.
The casino has several providers and many games.
Deposits are fast and secure.
Free spins are offered to you frequently, even if we always win penny.
Live chat operators are rough and not polite.
The withdrawal says instantly, but I received my payment 1 week later.
Several games are not available depending on your country.
Hi there, Thank you so much for taking your time to review us! I'm very sorry to hear that you found the support agents to be impolite, and I'd very much appreciate if you could reach out to one of our admins here in a PM to explain what happened. We process our withdrawals in 10 minutes on average, but if your account is not verified we need to sort that out prior to cashing you out. Perhaps that was the case? When it comes to game selection, we do our very best to ensure we onboard game providers available in as many countries as possible. If we could decide, all games would be allowed in all countries. With that said, it's not us, but the game provider that decides what countries they'd like to operate in, so we have very little saying there. It depends on their license in most cases. But we'll always try to add as many good quality game providers as we can so you can enjoy as many games as possible :) Olle
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My favorite casino by far. Always instant payouts (withdrawal). Good game selection (I play only slots) and good mobile support. Support is very friendly and helpful.
Not much cons. Maybe I miss some slot games and perhaps there could be more deposit bonuses and perhaps some cashbacks. There could also be some more short term tournaments as well.