AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino is also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino. If you're going to register at BitStarz end explore its game selection, doing it through the slot tournament is one of the possible ways.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi there, Thank you so much for reviewing us. I'm really sorry to hear about the issues with the verification, I had a look at your account and saw that it was verified in the end, although I can also see you had to jump through a bunch of hurdles in order to get it verified. In my personal opinion, your ID should have been accepted in the first place, after all, it's a government ID as you said. So please accept my apologies for this and I wish you the best of luck regardless of where you choose to play in the future. But yes, your account is verified so you won't have any issues cashing out in the future. Warm Regards, Olle
2020 is bad but not for me so far!! Just had two nice big wins! Thank you Bitstarz for giving me my money so quickly! This has really helped me an my family! They explained to me how to use bitcoins which I really appreciate because I have never gotten my money thus quickly!! :)
Fast payouts and they use Interac bank transfer, which is very handy for Canadians.
24/7 customer service has been helpful. A good selection of games. They also toss you free bonus spins frequently.
No Sports book which would be handy.
Sometimes the Live games stop working but that is the same with all of the online gambling sites. I don't always agree with the answers to my concerns.
Fast website. As usual Evolution Gaming type many live casino operators are offered. Most important is the instant withdrawal! It's real quick! I deposited 400$ and won 400$, withdrawn 800$ and it's instantly paid. Later I deposited 1000$ and won 3500$ total balance was 4500$+ Then I requested withdraw and they asked for verification! As usual I was worried due to scam websites. But they verified my passport instantly and sent me the payment instantly again! It was a real surprise tbh. I have never seen this much fast verification and payment of pending withdrawal due to verification. Simply wow! I used Litecoin for deposit and withdraw. They support bitcoin and other crypto currencies
Skrill, Neteller deposit fee 2.5%! Probably they are inspiring people to use crypto currencies but 2.5% fee is really bad. Almost every Casino has free deposit for Skrill, Neteller. Withdrawal is free. Though they have free deposit withdrawal both for Crypto currencies.
I have been playing here like a year from now and I like this casino very much because they do have variety of games to choose. Fast transaction of deposit also. say you deposit quite a bit and withdrawals are usually quite fast.
They also have good bonuses and chat support is very responsive and helpful. I can also access the games on my different devices (mobile and laptop) any time.
I've delt with lots of online casinos over the years. Bitstarz is by far the best I have dealt with.
I have won money off the site and lost lots. The games are extremely fair and the customer service is amazing.
I recommend this website for those looking for a trustworthy/fair experience.
This is from a fellow gambler that has lost lots of money on different websites. This website is your best bet.
Update:
I have gambled lots of online casinos over the years. I made this account for the gamblers looking for a fair experience.
This is by far the most legitimate gambling website I've delt with. I find the games are fair and the customer service is unremarkable.
I have definitely lost more then I won on this website.. but feel like I was never scammed.
A++ keep it up guys
Used to be a very good casino. Fast customer service fast withdrawal but I think too much good reviews made them felt overpowered. Played since 2017 but putting a stop indefinitely
Recently, I wanted to withdraw 8k AUD but it was delayed. It was out of the norm, usually it was lightning fast to withdraw to Neteller. It was more than 10 hours and the reason given was they have problem with Neteller. I tried to recall the withdrawal and played several times, after that my withdrawal of 4k AUD was approved.
This is a scam to get people playing while waiting for withdrawal. This was never before happened but recently it was quite frequent. Now bitstarz is just like any other casino which will scam your money out. Please be careful players. I have banned myself and not going to play with a pretentious casino like this.
I play in lot casinos bt none as good as Bitstarz! They have so many games! I even won the other day and got ma withdrawal aproved almost right away! You guys have great offers and bonuses! Keep it up!!!
At first, I have doubts today I registered and deposited some money. Casino Webpage allover very very nice. Games working really good. The same day I make a withdrawal with the lightning speed. Good Job keeps like this.
Good level of support, good management (shout-out and thumbs up to Nick!), good selection of games.
Clean and most importantly: fast loading and responsive interface.
Features some cool navigation tricks that don't feature on other sites; including middle-click support to open games in new tabs (my favorite!) :D and a "feeling lucky" button that randomly loads a game for you.
No deposit bonuses in the form of $ issued weekly for regular players - super cool incentive for ongoing patronage and you're not limited to the games you have to play.
The new fast deposit feature is handy but can also be VERY annoying as it's in your face all the time. In some instances I've just wanted to lookup my account, or even game information but the floating fast deposit screen keeps hovering to tell me I've got $0 and should deposit - very off-putting.
Hi there! First of all, thank you so much for reviewing us and all the kind feedback :) Secondly and more importantly (the points we can improve on). We've gotten some feedback from others as well that this screen is very annoying, so we've added an X button so you can easily escape the deposit window so it doesn't annoy you :) You gave us feedback and we listened :) Olle
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Super smooth running slots. The promotions are generous with the wagering requirements. One of the biggest selection of games I've seen. The site is simple to get around.
Verification is a nightmare. All the info I've provided to the last 10 casinos promoted by askgamblers.com have approved me. Bitstarz is by far the longest and nitty gritty I've seen when trying to withdraw winnings. If you don't have a passport or driver's licence, don't bother. I'm disabled and don't travel. I have a government ID card accepted anywhere else but bitstarz. If they see one document they don't like, they declined 90% of what you'll submit. My info is legit and all ties in with dates and address. Still not verified... Pending Canadian government ID for many days. They say example, passport or licence. But really that's all they will accept. If you have a civilian ID card as your registered Identification, don't play here.