AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Fast website. As usual Evolution Gaming type many live casino operators are offered. Most important is the instant withdrawal! It's real quick! I deposited 400$ and won 400$, withdrawn 800$ and it's instantly paid. Later I deposited 1000$ and won 3500$ total balance was 4500$+ Then I requested withdraw and they asked for verification! As usual I was worried due to scam websites. But they verified my passport instantly and sent me the payment instantly again! It was a real surprise tbh. I have never seen this much fast verification and payment of pending withdrawal due to verification. Simply wow! I used Litecoin for deposit and withdraw. They support bitcoin and other crypto currencies
Skrill, Neteller deposit fee 2.5%! Probably they are inspiring people to use crypto currencies but 2.5% fee is really bad. Almost every Casino has free deposit for Skrill, Neteller. Withdrawal is free. Though they have free deposit withdrawal both for Crypto currencies.
I have been playing here like a year from now and I like this casino very much because they do have variety of games to choose. Fast transaction of deposit also. say you deposit quite a bit and withdrawals are usually quite fast.
They also have good bonuses and chat support is very responsive and helpful. I can also access the games on my different devices (mobile and laptop) any time.
I've delt with lots of online casinos over the years. Bitstarz is by far the best I have dealt with.
I have won money off the site and lost lots. The games are extremely fair and the customer service is amazing.
I recommend this website for those looking for a trustworthy/fair experience.
This is from a fellow gambler that has lost lots of money on different websites. This website is your best bet.
Update:
I have gambled lots of online casinos over the years. I made this account for the gamblers looking for a fair experience.
This is by far the most legitimate gambling website I've delt with. I find the games are fair and the customer service is unremarkable.
I have definitely lost more then I won on this website.. but feel like I was never scammed.
A++ keep it up guys
Used to be a very good casino. Fast customer service fast withdrawal but I think too much good reviews made them felt overpowered. Played since 2017 but putting a stop indefinitely
Recently, I wanted to withdraw 8k AUD but it was delayed. It was out of the norm, usually it was lightning fast to withdraw to Neteller. It was more than 10 hours and the reason given was they have problem with Neteller. I tried to recall the withdrawal and played several times, after that my withdrawal of 4k AUD was approved.
This is a scam to get people playing while waiting for withdrawal. This was never before happened but recently it was quite frequent. Now bitstarz is just like any other casino which will scam your money out. Please be careful players. I have banned myself and not going to play with a pretentious casino like this.
I play in lot casinos bt none as good as Bitstarz! They have so many games! I even won the other day and got ma withdrawal aproved almost right away! You guys have great offers and bonuses! Keep it up!!!
At first, I have doubts today I registered and deposited some money. Casino Webpage allover very very nice. Games working really good. The same day I make a withdrawal with the lightning speed. Good Job keeps like this.
Good level of support, good management (shout-out and thumbs up to Nick!), good selection of games.
Clean and most importantly: fast loading and responsive interface.
Features some cool navigation tricks that don't feature on other sites; including middle-click support to open games in new tabs (my favorite!) :D and a "feeling lucky" button that randomly loads a game for you.
No deposit bonuses in the form of $ issued weekly for regular players - super cool incentive for ongoing patronage and you're not limited to the games you have to play.
The new fast deposit feature is handy but can also be VERY annoying as it's in your face all the time. In some instances I've just wanted to lookup my account, or even game information but the floating fast deposit screen keeps hovering to tell me I've got $0 and should deposit - very off-putting.
Hi there! First of all, thank you so much for reviewing us and all the kind feedback :) Secondly and more importantly (the points we can improve on). We've gotten some feedback from others as well that this screen is very annoying, so we've added an X button so you can easily escape the deposit window so it doesn't annoy you :) You gave us feedback and we listened :) Olle
Super fast withdrawals
Fast and smooth verification process
Good online chat, happy to help
Fair approach
Often bonuses
Many promotions
Big games selection
I have opened there account just recently but I'm so amazed how everything works there. So far I'm winning and I reckon they deserve for a good review
There are so many online casinos that accept bitcoin but BitStarz by far is the best one that I have come across. I mainly started using them due to their Nolimit City game offerings (they have all including the bonus feature buys) which is fantastic. I do like their UI on both mobile and laptop browsers as it looks great and it is easy to find games and sort by provider.
The free play option is great as well as it is offered on the majority of games to try them out. I have had a couple of big wins on the site and was a bit worried about withdrawals, thankfully it was super easy. For my first withdraw via Bitcoin I had to confirm the bitcoin address and received it within about 5 minutes. Amazing! All future withdrawals were about the same time.
I normally opt out of any bonuses on deposit because of the wager requirements. It is simply too large and I prefer to stick with playing with my money since it is often difficult to ever achieve the wager requirement. I do appreciate the free spins given out though and always try to push my luck with those.
The deposit overlays are a bit intrusive. I do not mind them for the most part but playing on mobile I normally see a deposit overlay on top of my screen covering up some part of the game which is a bit annoying.
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Fast payouts and they use Interac bank transfer, which is very handy for Canadians.
24/7 customer service has been helpful. A good selection of games. They also toss you free bonus spins frequently.
No Sports book which would be handy.
Sometimes the Live games stop working but that is the same with all of the online gambling sites. I don't always agree with the answers to my concerns.