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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Bitstarz is my favorite casino (and I play on many). Wide variety of games, demo modes, regular bonuses and free spins. I only rate casinos when I get through the complete withdrawal experience and never had any problem with Bitstarz e-transfers. 2-3 days and it's in your bank account. Verification process is standard.
The new layout with the deposit header is really ennoying. Don't worry Bitstarz, I will deposit when my account will be empty, I don't need that kind of push.
Hi Eric! Thank you kindly for that review :) I appreciate your feedback regarding the new deposit header, and your opinion as a seasoned veteran is extremely important to us. We've had players who don't like it that much and some who really like it, so we're currently working on gathering all that feedback and trying to find a happy middle-ground so as many of our players as possible are happy (but hey, it's a big balancing act). I'm really happy that besides that you seem to enjoy yourself here, and if you have further feedback, you know where to find us. I wish you a great week ahead and many big wins :) Olle
I really like this casino as the game selection is large and wins do happen regularly. Deposits are fast and mobile site is easy to use. Withdrawals used to be faster and customer service is quick.
Withdrawals are getting longer and longer to process. I’ve never had to wait more than 24 hours for a payout. But now it’s getting more towards days before money is received. It’s been almost 3 days now and still no funds.
Spoke to customer service and all they say is it’s with the “processors” no idea what that means as shouldn’t it be a direct transfer to my account? Still no certain answer on why it’s taken this long when I’ve withdrawn many times.
Hi there, First of all, I'd like to thank you for all the kind words about BitStarz :) Regarding the withdrawals, I'm really sorry that they are taking a bit longer than they used to, but there's a reason for it. When it comes to us sending your winnings your way, it doesn't go directly from our bank account to yours, we use a payments processor that helps us sending the money your way. Recently we've felt like the payments going through are not as fast as they should be, hence we're switching processors to be able to ensure you get that money with lightning speed as you used to. With that said, it may mean that while that transition is taking place, there will be some slight delays, however, once sorted we should be back to our usual selves again. I'd like to emphasize that you should never be worried about payments when it comes to BitStarz, as a reputable casino, making sure payments go smoothly is one of our highest priorities. So even though this is an inconvenience right now, trust me when I say we're simply making an update to make sure payments will be more stable and fast going forward. If you have any questions, just PM me here if you feel you need a better explanation. :) Olle
I have played on the Bitstarz site for a long time. The layout was great and the games are my favourite. I also like that withdrawals aren't pending for long and after approval, with Bank Transfers, the money was in my account the next day. Support was good also
The last few months I've had problems with deposits. The new look site has changed and every time I go out of a game, the deposit option always pops up which is very annoying, and live chat has been rude and not helpful at all when I have an issue. Also I've emailed customer support numerous times with issues without ever receiving a reply. I've even sent transcripts of live chat that were beyond rude, giving ridiculous answer, and not helpful at all. Now the worst thing is, if I access the sight via google, I can't even play, the games all freeze up and it takes ages to even log out of the site. I have checked my settings against other sites that work well and they are the same. I worry the site may be hacked. I can play via firefox and even then things don't run smoothly. I've asked support for advice, but no reply.
Hi there, I'm sad to hear you're not a big fan of the new deposit window we've got. It's not our intention for it to be annoying or anything, so I'm very sorry you feel that's the case. With that said, it's sometimes hard for us to make everyone happy and we have received a lot of good feedback as well from people who find it very convenient when they wish to make deposits. If you have any inputs on how we can improve it and make all players happy, I'm all ears. Now, as for the issues you've had with support, how about you reach out to me personally instead? Olle.Dickson(at)BitStarz.com. I'd be happy to help you :) Olle
Fast payout. UI is more engaging. It was my go to casino for 2020. Chat is super responsive. Lot of games to choose within. Can pay in multiple currencies.
- Super rude customer support.
- No bonus on ask even for a large amount of play. Will get better bonus amount and frequency one other casinos.
- 404 Bad gateway issue frequent.
- Many apps even don't run.
Hi there, First of all, thank you kindly for reviewing us :) I was checking through your chats with support, and when it comes to someone being rude, that is completely unacceptable regardless of the situation. Now, I couldn't personally find anything rude in the chats with the support, but that can also be subjective and I apologize if you felt that way. Now, as for the bonuses. This particular chat you're referring to in the review here, the agent explained to you that you had gotten not one, two but three bonuses since your last deposit made at BitStarz, and said that we cannot keep giving you bonuses unless you start depositing. He explained that you will most likely get bonuses if you keep depositing, but it's hard to give bonuses if you stop playing with your own money. That's it. When it comes to the 404 Bad Gateway it was an isolated issue for Canada and I'm happy to say that it has been resolved. Please accept my apologies for the inconvenience. Kind Regards, Olle
BitStarz has been my go to casino for 2020 now (definitely a 10 star casino but my experience outlined in the Con section has changed my approach toward BitStarz). It is reallllly good in many ways; and compared to the competition it, it cannot be matched. I've played on a lot of online casinos, and to me its like buying a new car - you find the one you want after searching and it ticks all the boxes so you invest and hop on board. My con's are something I didn't encounter until 8 months into playing with them, and while yes it is frustrating, I still highly recommend anyone who partakes in online casinos to try/use BitStarz.
- Fast withdrawals
- Fast KYC verification when I was ready to make my withdrawal. I think i provided everything and had my money within 2 hours!
- Large variety of games
- Capable of playing in various currency forms regardless of your country
- Live chat is always promptly available
- During the current covid pandemic the chat hours did not change or reduce; because when you need help urgently and no one is there, it sucks alot! This is actually one factor that moved me from 888casino to BitStarz.
- No deposit bonus/free spin terms and conditions are weird; they cap you with a withdrawal limit on winnings from things like Second Chance Free Spins and Friday Loyalty Bonus stating that they are "no deposit bonuses". However, you only receive the Daily Freespins and/or the Friday Loyalty bonus if you have deposited, and the Friday Loyalty Bonus is a fluctuating amount week to week - it is based on how much you have deposited, so saying these are "no deposit bonuses" when you infact have to deposit in-order to receive them makes 0 sense in my mind. When I first started with them earlier this year they have processed a CAD withdrawal for me (of $300-$400CAD) from winnings accrued from the Friday Loyalty Bonus which exceeded the limit they put in place - however more recently, earlier this month when I attempted to withdrawal $2000EUR from a Friday Loyalty Bonus, had $1400EUR still in my account and playing with it and then it logged me out, couldn't log back in, and when I finally got in I had $100EUR in my balance, and my request to withdraw was discarded. This situation is has made me realize the flaw in their bonus system, and appears to be circumstantial and not consistent.
- Daily Freespin drops/second chance free spins are the minimum bet; sometimes they're 10 spins, sometimes 100 - the qty is determined by your deposits; and unfortunately, the bet value/amount you can withdrawal after meeting the playthrough requirements is not.
- Can only get $100 from winnings on "no deposit bonuses/freespins" that (sometimes) have wagering requirements in the thousands - a lot of work for nothing.
Hi there, Thank you so much for reviewing us :) Now, regarding the bonuses you mention such as Second Chance Free Spins, Drops, Friday Loyalty (if you are not a VIP), are not based on deposits, sorry to say. I understand that when you win with bonus money, you wish to be able to withdraw the full amount, I totally get that. Now, these bonuses are not official promotions. In other words, we have never promised these to you, and therefore are not bonuses you can rely on getting all the time. If we didn't give you these bonuses, you wouldn't know they existed in the first place. So instead of looking at it in a way that we capped the winning amount, you're walking away with 100 dollars for free. Once more, I understand you'd like to keep the full amount, but the alternative for us is to give you no free bonus (and save on negative feedback for bonuses being capped). But we'd rather give you 100 dollars for free occasionally than give you fewer bonuses. I hope you can see our side too here, and I do appreciate you taking your time to review us and say so many nice things :) Olle
I love Bitzstar as I always play big and sometimes I won big ( 10k,15k,20k ) everytime it goes so smooth with them and I have a trust for Bitzstar. Until a day ago I played big bet some games 200$ per spin , some games $30 per spin. I won 30k at first and I withdrawals. After 4 hours when I checked it was still pending. I cancel 6k and play again and now I won in total of 60k. I waited few hours and it’s still pending I contacted Live Chat and lasted I talk to someone called himself a manager. He told me that they need to check with game provider for big win and this situation doesn’t have time frame plus Bitzstar doesn’t have to inform the player about the situation when withdrawals get delay. I was just surprise but I said ok I’ll wait. This is not I expected from Bitzstar. Instead of sending email to congratulations to me they act like I cheated the game since I’m a long time player always play high stake. I was also their warrior slot just last week. I hope some one from Bitzstar contact me about this situation. Other than that Bitzstar is the best casino I ever know.
- 24/7 Support
- Good games
- Withdrawals paid once documents verified (haven’t tested $10k upwards).
If you rely on bank transfers this can take up to 7/days (as is my current pending wait). Used to be a whole lot quicker, but I think (evidence shows) they may be experimenting with different payment providers. Think crypto withdrawals are very quick, but I prefer bank.
I like the lay out the platform together the games are great, quick responses from staff and fast, same day cash out up too a hour using bitcoin. Bitcoin is great. If you don't use, i recommend it.
Overall i love it and still continue too play.
They definitely pay out when you win.
Great casino. Recommend too anyone
So I've only ever had one problem: i was able too cash out before I submitted verification, and out of nowhere they wanted me too do that. So whatever. It was fine, did it. All pro.
Tip too anyone: do not use your spouses card and you won't run into problems like i did. But other then that everything turned out really nice in the end.
Great casino, don't really have any dislikes. That was my fault but I didn't know.
Great casino, fast pay out with bitcoin. i've never cashed out normal currency so don't know how long it takes.
Most places are up too 48 hours for normal cash, so not sure.
Great casino once again.
An excellent casino to start getting to know online casino games, many providers, a huge number of slots as well as a nice no deposit bonus will help you better understand the structure of an online casino. BitStarz is also suitable for playing for real money, here a deposit bonus will help you, which doubles your replenishment, plus you rely on free spins in one of the machines.
There are also disadvantages, such as many games are closed with the first deposit bonus and it is quite possible that before you wager the bonus you will not be able to play your favorite slots the disadvantage is that the casino is closed for players from Russia.
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This is a great casino to play at. I have had many winning experiences. the withdrawal process was fast and easy. They offer a wide variety of games. they also habe great bonus and the offer second chance free spins on all deposits. I recommend this casino to anyone looking for a well trusted casino to play at
The only thing I dislike is the new fast pay deposit. It can be aggravating at time when you are just trying to access your account. Other then that a great casino.