AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Nice casino, with really easy sign up. Easy verification, nice promotions. Had few withdraws already was all smooths. So I'd recommend it to anyone. Lots of games.
A huge selection of games and lower wagering requirements than some other websites. I have already been able to meet the bonus threshold in maybe one out of the 5 bonuses they've offered. Their live chat has always responded instantly so far. One of the few websites I've been on that allow not only deposits by e-transfer but withdrawals only.
They confirmed my identity within about an hour, within a few hours my withdraw request (which was for a few hundred dollars), and I had the e-transfer in my account either the next bus day or the day after that....while most other websites are taking 5 bus days to just approve a withdrawal of the same amount.
I do feel like some of the free offers given on most of the games do tend to pay back very little... I've had 100 free spins and gotten $8 and 50 free spins where I've won $3. I just know from other websites that the free spins do tend to, so far, be paying very little. Sometimes a blessing in disguise though....
It’s all destined. I am making this review because it is something that I feel my fellow community members should be aware of before they hit that Deposit button at any online Casino site. Beware as there are many sites who will ask for ridiculous AML/KYC documents and set limits on your Withdrawals all in the hopes that you will get frustrated and squander your hard earned winnings back into their site.
Bitstarz is not that casino! I have played on many Casino sites and Bitstarz is the Best of the Best hands down. You make a Deposit, You hit a Big Win, You will walk away with the money Fast.
The game selection is vast from Pragmatic and Red Tiger Gaming to TrueLab, and the platform setup is stable with zero issues that I have encountered encountered. Deposits and Withdrawals range from Credit Cards, E-Wallets, to Interac. More importantly, the Withdrawals are not limited, play through amount is 1X Deposit amount, lightning Fast, and usually processed with an hour or two even at night. Believe me when I say, save your money from those other Casino sites who do whatever it takes to ensure that the money does not leave their coffers. When the urge to scratch is there’s, hit that Deposit button at Bitstarz, a site that respects their Players and plays by the Rules.
As I generally do not subscribe to Bonus offered, I will say that Bitstarz does need to lower their betting requirement of 30x on this perk. I am often provided with generous 100 Free Spins and even Cash Bonuses however the 30x betting requirement makes these Gifts very difficult to Withdraw. Other than that, Bitstarz is Number One.
I like gambling here, there are a lot of games and when I say it, I meant it. I’ve never seen so many slot machines in one casino, anyone can find the one he’d like. Deposits and transfers don’t cause any issues. Good luck!
Bitstarz is owned by direx nv and it is one of the few online casinos I continue playing. Bitstarz has some nice dark theme and black layout. Seems pretty cool. The site is not lagging so it runs pretty smoothly. When it comes to the welcome bonus, bitstarz offers a juicy bonus. On the first deposit you get a 100% bonus and 180 free spins. On the second deposit you get a 50% bonus, on the third you get a 50% bonus. And on the fourth deposit you get a 100% bonus. The welcome bonus seems generous. When it comes to verification process, mine was completed in 30 minutes. Also support is pretty good but the best I have ever seen is Mike. Mike is the best support agent I have ever encountered. Bitstarz has also vip system. Personally, I became vip here couple years ago so I can say that there are indeed good privileges. First of all every Thursday you get a personal deposit bonus. Also if you have a bad week every Friday, Nick gives you a bonus to play with, with no maximum cashout policy attached. And of course you can always contact Olle in order to credit you a bonus if you have a bad luck. So big thumbs up. Also, when it comes to withdrawal time frame via e wallet, I get my winnings in under 10 minutes. Fastest cashout I have ever seen.
From my personal experience, I only encountered one bad experience with bitstarz after a win of 1k I had the winning confiscated. Unfortunately I never chased my case. I was given my deposit back and not at least loyal compensation which really wasn't cool. Beyond that bad experience, there was also and additional issue that came up from time to time with slots not able to be opened up. But this is something that every casino might have. Except those I did not experience anything negative.
Great casino with fast withdrawals. And the support is very good as well. Thanks for the winning and I will play here again for sure. Many slots that are missing in other casinos is available.
I was hooked on this casino upon trying it. The bonuses and promotions are pretty cool. Depositing in this casino is not a problem as well. The money arrives fast on my account and I can play well.
Super smooth running slots. The promotions are generous with the wagering requirements. One of the biggest selection of games I've seen. The site is simple to get around.
Verification is a nightmare. All the info I've provided to the last 10 casinos promoted by askgamblers.com have approved me. Bitstarz is by far the longest and nitty gritty I've seen when trying to withdraw winnings. If you don't have a passport or driver's licence, don't bother. I'm disabled and don't travel. I have a government ID card accepted anywhere else but bitstarz. If they see one document they don't like, they declined 90% of what you'll submit. My info is legit and all ties in with dates and address. Still not verified... Pending Canadian government ID for many days. They say example, passport or licence. But really that's all they will accept. If you have a civilian ID card as your registered Identification, don't play here.
Hi there, Thank you so much for reviewing us. I'm really sorry to hear about the issues with the verification, I had a look at your account and saw that it was verified in the end, although I can also see you had to jump through a bunch of hurdles in order to get it verified. In my personal opinion, your ID should have been accepted in the first place, after all, it's a government ID as you said. So please accept my apologies for this and I wish you the best of luck regardless of where you choose to play in the future. But yes, your account is verified so you won't have any issues cashing out in the future. Warm Regards, Olle
2020 is bad but not for me so far!! Just had two nice big wins! Thank you Bitstarz for giving me my money so quickly! This has really helped me an my family! They explained to me how to use bitcoins which I really appreciate because I have never gotten my money thus quickly!! :)
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Nice looking casino with a lot of providers to choose from.
Made small deposit to try the games and used the first deposit bonus of 110% and 180 free spins. Got very lucky and managed to wager the bonus. After verification, withdraw was accepted instantly, which is very nice.
The wagering was 40x, with 20 euro deposit u receive 22 euro bonus money and have to wager 880 euro. Originally I was thinking 40x wager for the deposit+bonus, but it is only for the bonus which you get. That's actually pretty good, compared to other casinos.
Verification process was kinda annoying. You need to upload a lot of documents, if something does not look legit for them, like utility bill etc. you need to upload again. I went to my bank to take bank statement, my bank even charged me 5 euro for the document, but when I uploaded it, it was rejected for some reason and it was legit document from my bank. They told me to upload pdf file from my online banking account, which was accepted and withdraw was processed instantly.
Overall that's small issue, because you need to do verification only once.