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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
If you are looking for a trusted casino in Australia I highly recommend Bitstraz as your one and only. Not only is their support incredible, but the payouts are also fast and their support for VIP is incredible.
Olle from the Bitstarz team has always gone over and above with support and timely communication adding to the overall positive experience.
A quick tip to any Aussies looking to join in and are struggling with any connectivity issues with getting online to Bitstarz, leveraging a VPN service will get you online seamlessly to join in on all the fun and wins :)
I have left a review on BitStarz before, but I just had to leave another review on here.
Guys, this is THE BEST online casino you can find. Please do not waste your time and energy and money on other casinos. This is the safest one out there.
Verification process takes less than a few hours.
Cashout is approved within one hour, regardless of the size of the cashout. I have withdrawn anywhere from few thousand bucks to about hundred thousand dollars in this casino. its always approved within 15minutes - one hour.
They have good selection of games, and you get random free spins here and there.
They give Christmas bonus, cash back offers, and they even give you birthday bonus!!!
Customer service also is superb. Everything i reach out to support, they respond within 1 minute, and address my questions very friendly.
I just love it
Fee on credit card payment can be a bit annoying, cuz it ranges anywhere from 2.5% to 10%. I just use interact deposit options to avoid fee, but when max is reached on my debit/interac transaction, it annoys me to pay fee.
Other thing is max bet you can place on lightning Baccarat is $1000 which to me is a bit too low. Their competitor has max bet of upto $4000 for lightning baccarat.
Sicbo's max bet also is at $5k, which is relatively low compared to other casino which has limit upto $30K.
Other than above two factors, I have no complaint.
I can understand why this casino is rated as one of the best on the market. Nice selection of providers, most of the best games are playable with bonus money, nice selection of deposit bonusses and the best is the fast verification. I uploaded documents on the site and after 5 minutes i got the money in my ecoPayz account - didn't had that in any other casino.
The live support is very very nice and helpful.
This casino is definitely in the top 3 for me!
I can not say anything negative. The only thing i can say is, that there are not all games from some providers, that i would like to play - but that's only a very small thing.
I can't describe Bitstarz with words as they are in my POV the best casinos I've ever played at. Well as a VIP player and playing here from a really long time. What I need more than 2: 50% bonuses a week + cashback on Friday's. Super appreciated Birthday and Christmas gifts I've received with (100 and 500 AUD) respectively. Lots of hidden bonuses and daily appreciation free spins based on previous day deposit. NO CASHOUT LIMIT for VIP players. Superfast cashout, usually 10 min or even less. I couldn't really remember the welcome bonuses as I'm an old player here, but I reckon they have some really good treats for new players. Fast crypto deposits and withdraws. Well, that's what I remember for Bitstarz for now, and there are really more players can discover by themselves. I highly recommend them if you don't have anywhere else to play, especially with bonus.
Nothing to hate here. I just have to enter something in this "negative" field. Oh, one small thing maybe Bitstarz can improve, the number of games for some providers like for Relax they have I guess just 10 or so games. Really really nothing else to add here.
Reliable casino, Nick gives Loyalty Bonuses on a Friday, most games are good, reputable casino, has won some awards, I have been playing here for awhile, happy with the game RTP occasionally withdrawals fast.
I dislike when other viewers don’t get their facts right Bitstarz has not been around for 10 years it is maybe 7 years, so are the players reviews honest ?
I for one don’t like their Bonus system I will be opting out especially on their Wed promotion as they won’t honor my free games because I apparently deposit out of their time zone even though it shows in my Bitstarz account I deposit on a Wed but in my time zone.Live chat unhelpful feel like I am walking on a tight rope with them.
That casino has so many awards and I can say they are deserved. It has so much high-quality games, so I can choose whatever I want.
And each of them would be cool. Also, never have experienced lagging withdrawal. I always got money fast which is pretty satisfying.
As of disadvantages, there's no much. Well, I didn't get jackpot in a NetEnt game, 'cause of that provider license, but well, that casino has a lot of other jackpot games!
Bitstarz is my favorite casino. They have a big selection of games, very fast payout, friendly, helpful people on chat and they give alot of bonuses. Of all the casinos I have tried I always find myself coming back here.
I cannot say there is anything I dislike. I'm trying to think of anything negative about this casino but I have only had good experiences playing here.
I have been playing at this casino almost every day for about 10 years! Crazy, right? They are always friendly. They always cash me out in about an hour. They are very trustworthy. They give great Friday loyalty bonuses. They have free spins every Wednesday. Also, my favorite thing is this: since I am a VIP, there is no maximum bet when using a bonus.
Wow. Cant think of anything!! I love Bitstarz! Well, one thing I miss that they got rid of is this one game called BBQ something... They actually got rid of that game provider and all those games for some reason.
I can not say enough good things about this casino. I have been playing on it for the past year at least. They have great bonuses each week that really entice you to come back. Once verified, withdrawals are unbelievably quick. Support is great to work with as well. I have played at a good number of different online casinos and this one is by far my favorite. Has a good selection of games. Their responsible gambling options are also very easy to find and put in place. I feel like that's an important feature of an online casino.
Missing a small number of game providers, but still has a lot of the most popular ones. Also, sometimes support is really good, so good you would like to tip them, which you can do! However, they only give you the option to tip them in BTC - would like other payment method options to do so.
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No problems with this casino, only fast withdrawals, wide range of games and helpful support. I can really recommend this place, because personally I was left glad.