AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Fast and quick answers very nice chat whit staff. Good services from staff as well. Awesome pay possibility and no hassling with private information as docs.
Good streaming.
Support is always available, courteous.
Wide variety of games, not so for Australian players (not fault of casino, rather Aussie tax man and monopolists making it harder and harder to gamble online internationally)
Easy to deposit and play.
Loyalty bonus available on losses, with no wagering requirement.
Very slow bank withdrawals, More than two days to process and up to a week to receive funds (it’s 2021!, let’s get funds out same day)
Verification can be challenging, and documents requested again once expired date on original documents. Once player is verified, laundering checks are satisfied!!
I like the selection of casino slots they have on this site. Mostly pragmatic play games is what I spin on. They have so many deposit methods it's easy.
The bank transfer withdrawal time. It's to long most times I don't like waiting for my winnings but it is what it is. They need more pragmatic play games too
Generally had no issues with casino for cashouts and gaming issues until now. The vast array of games is very good compared to other australi friendly casinos
Got the 5 scatter bonus on a game using real funds with no wagering attached. Game glitches 1 spin into the 20 free games awarded. I talked to live chat, said they would have to forward issue to gaming provider. Has been 3 weeks and I have contacted live chat multiple times and am told that they cannot do anything until provider fixes the issue. Am not impressed with the lack of help received
Best casino ever! Super fast withdrawal and 1000's of games to choose from. Great support team also but most importantly is the fast withdrawal time. I love Bitstarz but < content removed > hate Bob Casino and Slotwolf Casino.
Lightning fast withdrawals! Lots of games from numerous providers. I love this casino. Haven't found anything wrong so far. Easily manoeuvrable site.
Nothing to complain about yet. But I will post if I do find any. So far so good 👍👌
Very good games and lots of games. Customer support is fast and helpful. Quick payouts. I highly recommend this casino. I like this. The design is light and beautiful.
Awesome bonuses and great slots and love the email reminders. A lot better than a lot of the online casinos that I have played before over the years that I have played.
Nothing at all really. Everyone should give it a try.
I liked this place. I was able to withdraw my money quite fast, without any difficulties and the support chat also helped me to with some game issues.
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Chat has been available 24/7
Games stream well.
I’ve withdrawn many times.
One of the better online casinos currently available in my region, in my opinion.
Bank withdrawals are too slow. I’ve waited up to 10 days to receive funds. It used to be quicker in the past. I don’t have a bitcoin wallet and there are no other withdraw options in my region.