AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
One of my all time favorite casinos, though I like sampling other new casinos as well. They have good game library. I never had issues depositing. After account verification withdrawal doesn't take long.
In the past I wasn't pleased with their customer support, as there were couple of negative experiences with them. Though, I think it got better nowadays.
BitStarz is truly the king of all casinos. It is easily the best when compared to all other online casinos I've played. I really enjoy their super fast withdrawal times and great customer service. I mainly play baccarat, but they have a wide variety of slots and table games available. I also love the 1x wager on deposits where no other online casinos have that I've played with. I've had my fair share of losses while chasing... but this casino is definitely the best one of all.
My only critique is I cannot play on their speed bac Q and no commission speed bac C tables. Other than that it is an amazing online casino I'd recommend to anyone.
• Quick sign up and verification
• Fast withdrawal, once you’ve already withdrawn once
• Lots of games; new games quick to come
• Lots of currency options for deposit
• Plenty of loyalty bonuses throughout the week
I’ve been on bitstarz for a few months and, overall, they’re a great casino. They have lots of games and providers, are quick to get new games, and after you’ve withdrawn once, they’re quick to pay out.
• Live chat can be helpful, but there’s a few agents you don’t want to deal with
• Withdrawing the first time was a long ordeal
• Games for casino issued bonuses don’t change
It gets old choosing between Wolf Treasure, Ancient Giants, and 3 Kings all the time for the loyalty spins. Their lack of attention to loyalty bonuses had me playing elsewhere. When I tried to withdraw the first time, I was given the run around for 2 weeks, but eventually was paid.
Really good selection of games, I've had some big wins in the last few days, and they pay out almost instantly. Providing documentation is all up to date. Superfast at processing documentation and pay outs. Brilliant casino!
I came across Bitstarz casino in 2018. It was the first Direx nv casino (now Dama NV) that I signed up on. Before I used to play on casinos which had limited slot providers and just one welcome bonus offer. Bitstarz had more than 30 slot providers (now they have 50+) and a welcome offer that lasted across 4 deposits. It was like opening The Pandora’s box when I signed up.
Bitstarz has a great design and all important details standout in an all black background. The site is easy to navigate through all tabs and everything is out there in front of you in all details that you don’t even need to take help from customer support.
Bitstarz has a slot directory of more than 3000+ slots from 50+ providers.
They have a lot of deposit and withdrawal methods to choose from cards, E wallets and also cryptos. They have an equally juicy welcome package to choose from which is 100%( up to €100), 50% (up to €100), 50% (up to €200) and 100% (up to €100). The same % offer is available in BTC and the total offer is 5 BTC.
The deposit bonus has a wager requirements of 40 times bonus amount and is valid for 7 days. The list of restricted games is bit longer than other Dama NV casinos. The good thing about Bitstarz is that max cashout from no deposit bonus is $100.
They also run a lot of tournaments and also slot wars to keep players engaged to their website. The casino also gives you free spins after every deposits next week. They are quite generous in pleasing their customers.
They have a very helpful support. their live chat and email support are easily accessible and respond quickly.
Verification is processed under 30 minutes or so if your account is completely verified.
They have a policy that they don’t verify account until you request for withdrawal because I feel that is unfair. I requested them for over tow years since signing up and playing their welcome package and told them to verify my account but they refused. This year in April when I requested a withdrawal of 210 Euro, they started the procedure for verification and took about four days to verify my deposit that I had made with USD currency using Astropay. I ended up cancelling my deposit and played down to 96 Euro. I had made the deposit on 31 march and uploaded document of Astropay on same day but they started verifying account on 2 April.
I wish they verify account before asking for withdrawal. Apart from this the minimum withdrawal rule of $50 is way to high. It should be at least $20 or $30.
Apart from these two problems as per me it’s a great everything is good.
Hi there, Thank you so much for your thorough review :) When it comes to the verification I think most casinos out there only go through the documents upon a withdrawal, and we don't make it any more complicated than they have to be. As a licensed casino we're obligated to ask for specific documents which depends on the deposit methods used. This is not our rules but rather the law we follow in the jurisdiction we're licensed in :) As long as you provide all the documents we've asked for it rarely takes more than a day, but indeed it's important to provide everything we ask for. If you're worried you might gamble away the funds whilst waiting for the withdrawal I recommend putting a loss limit on your account which will prevent you from gambling it away. You can also ask support to temporarily suspend your account which will allow you to upload documents but won't allow you to gamble. Kind Regards, Olle
I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this site. Play, win, lost, but most have fun and I like its easy to found game and good rewards.
Love everything, but games are EVERYTHING! Only small unhappiness with withdrawals. But it doesn't stop me to had great time in this casino and their great support!
Withdrawal had me wait little bit longer. I had such a problem because country doesn't support methods that they had. Could be much better..............
Free spins, fast withdrawals. Fast chat online.
Chat has been available 24/7
Games stream well. Absolutely love this casino! Layout is awesome, easy to navigate, fantastic range of slot providers, easy deposit, fast cash out, quick friendly online chat when. Registration now.
Absolutely love this casino! Layout is awsome, easy to navigate, fantastic range of slot providers, easy deposit, fast cash out, quick friendly online chat when you need! A++++
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An excellent gambling platform. A good selection of games, generous bonuses, lucrative promotions. Recently I won a sum of money, I was able to withdraw the winnings without any problems.