Page 19 – Player Reviews for BitStarz Casino
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Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
Of all of the many, many casinos I've been a member of - and the embarrassing among of money I've put into them... I can honestly say Bitstarz is by far my casino of choice.
I, as well as the handful of friends I have that also play - actually win here.
The live support is always courteous and helpful. And because there are only a couple of people; rather than dozens of different people you'll talk to, they actually become quite familiar with you.
The games all run smoothly on both mobile and desktop versions, on all browsers, and the selection is abundant.
Deposits and payout is so simple, and literally almost instant.
Nothing personally - if you're looking for sports bets this wouldn't be the casino for you..
I had very bad playthrough and the welcome bonus addition, I mean the 20 spins you get for a whole week, same. I never had such bad RNG losing not exactly winnings but that's the only casino which changed my point of view completely. The Customer Support after I said I cannot claim my 20 spins in the evening because they gave them differently to others online casinos, sth around 19:00-21:00. The employee told me that he cannot help me so I thought the same thingy like everywhere. Maybe 20 minutes later I get e-mail from their Support Department with no deposit freebie... It's not about the amount. IT WAS JUST ABOUT THE GESTURE!!!
None negative aspects at all, maybe aaa, the time I waited for documents being verified was weirdly long but after I joined chat, immediately.
BitStarz Casino: Like the name says you are a Star :) and I like everything about you
1. Good Selection of Games including MGS my Favorite.
2. Fast Withdrawals (very)
3. Nice Stable gaming environment and very user friendly (T&C's etc)
4. Good Ongoing promotions and Comps.
5. Very Reasonable Withdrawal Limit.
and the list goes on and on very positive and a very dynamic company all the best for 2017 Bitstarz.
What do I Dislike : Well theres only one small thing would be great if you had Ecopayz as a withdrawal option
Due to "Technicalities" with Neteller me and quite a few others have shifted shop would be great if it was
considered and thank you for your time.
Hi Astaroth, Thank you so much for that nice review! :) When it comes to deposit and withdrawal methods, we're trying to do our best to accommodate for all players, regardless of region. Ecopayz could be something we could look into in the future. With that being said, have you looked into using Bitcoin? With instant deposits and withdrawals, this is the most preferred payment method among our players and is something I'd recommend you look into. If you need any help to get started, just let Mike or Chris know via Live Chat and we'll be happy to help! Olle
Very fair odds and the promotions are great I got 4/5 skulls and the 5th wasn't connected! Withdrawal is fast no bs.
The support is wonderful they are helpful and great and they will answer all your questions and even fix your bonus if it doesn't work or something went wrong. I love this site it's default bets are fair and if you max bet on accident you can't bet more than 5$ on slot which is a good policy imo.
It's not clear that your money is bet first to some people it seems... I also think that a better way of sorting games would be great with some option to preview them because often I have no idea what type of game I'm going to play. I think there should be some kind of explanation of what bets per line is etc. To be fair to them all this info is easily available from support but I have noticed from reading these reviews that not everyone takes full advantage of that resource.
- Currently no mini jackpots
- There's a long list of games which only give partial 50%-75% of your wager towards earning your bonus. There's also a large list of games which earn 0% towards your bonus such as live games, this isn't the sites fault it has to do with different providers but the information should be listed more obviously or on the games themselves possibly?
- Table games only earn you back 5% of wager towards your bonus
- Its not totally clear that you can't withdraw any winnings till you win 40 times your bonus deposit I understand not getting the bonus till then but this leads to having to gamble for longer than you want.
Hi there, Thank you so much for taking your time to write such an elaborate review, and thank you even more for the nice rating! The thing I'd recommend would be trying the "Play for Fun" option as you can try the game without having to spend you own money. A great way to preview the games :) If you have any questions regarding bet per line, we'd be happy to answer them, and we're also going to write some guides shortly so you can find instructions on how to play the slots :) Olle
Great Casino... btc withdrawal takes only minutes... I have been playing for a month and I love the experience...
Nothing yet, Will update if I find something...
Hi there, Thank you kindly for that nice review :) We work hard every day to maintain the high quality of the casino, but if you feel we're missing something, let us know! Olle
The best from the best online casino, very friendly support, superb fast withdraw only take an hours, go go go viva la vida bitstar casino.
Hi there, Thank you so much for that nice review :) Let us know if you have any ideas on how we can make the casino even better! Olle
Fastest document verification process ever!! I uploaded my documents and couple of hours later they were approved.
This is something I have never experienced in any other internet casino. Maybe one reason is that I didn't have any withdrawal requests :D But still, very fast and I liked it!
Nothing bad to say right now. Hope that I don't have to give any negative comments in the future.
Moi! Thank you so much, we really believe in verification and withdrawals being super fast. It's really annoying with withdrawals being stuck :) Let us know if there's anything else we can help you with :) Kiitos! Olle
All good casino recommend it. Very friendly live chat support. Good bonus, good pay out. I was win 1.0btc here. It for the first time I have a big win like this. Thanks so much.
I just don't like sometimes when I can't play some game. I play on my phone some game it just back to main page when I play.
Holy smokes, thank you so much for that nice review! Regarding the issue with you not being able to play some games on your phone. Could you please let us know exactly what the issue is by going to our live chat? We'd love to help out! Olle
I have had very great experience with Bitstarz Casino have won several times and each time my payments were never delayed also deposits have been very instant. The website is also stable with 99% up-time.
I really like the effort they have put in to setup the casino.
In my opinion the wagering requirements for their bonuses is a bit steep if the could adjust it a bit.
Dear Joshua, Thank you so much for that kind review, we really appreciate every word of that! In terms of the wagering requirement, we try to stay level with the competition but we value your opinion of course. If you find it to be a major bother, I'm sure we can adjust the wagering and lower the amount of bonus perhaps to make sure you get rewarded accorded to your personal preference. Again, we really appreciate you taking your time to review us and if you need anything, kindly just let us know via live chat and we'll be delighted to help you. Kind Regards, Olle, BitStarz
I liked the live support. That's the only good thing about the website.
Micro gaming /quickfire games won't work. I made a mistake by depositing 20$. When I tried to play micro gaming games that's when an error popped up saying "quick fire games aren't available". Though the micro gaming/quick fire games are not functional on this website, they still display them prominently to attract newbies.
I played book of pyramids, cosmic fortune, nrvna, blood suckers, war lords and lost the deposit in no time.
I know I had a little run in with with this casino in the past and told myself I wasn't gonna play here anymore--but I can't help it! hey, it's ok to admit you're wrong sometimes especially when it comes a trustworthy name like bitstarz.
They have continuous bonuses that are AUTOMATIC. Support team is really wonderful and helpful, even cracks me up sometimes ( I apologize to you guys for being unreasonable at one point)
Haven't had a big cash out for a while, because I like the big big payouts. But anyhow, love your gaming your system and your people!
Nothing? At the moment , just wish most of the bonus free spins had more selection variety than just boomanji and fruit zen. But hey beggars can't be choosers right? Lol
Holy smokes! That was the nicest review we've gotten in quite some time! Thank you so much for spending your valuable time to review us. On behalf of Mike, Chris, Nick and myself, thank you so much :) Well, if you ask us nicely on live chat, I'm sure we can switch up the free spins games for you! : ) Kind Regards, Olle
Support is incredible
Great choice of games
Fair bonuses
Lightning fast payouts
Chris and Mike put up with me.. username is coolmacs
Perfect, except, I need to do a better job of winning more...
The whole casino runs fine, never any problems and lightning fast withdrawals! My last win was 6700 Dollar, with a spin at 42.5 dollar, nice win right! Cash out was in my wallet (skrill) within 3 days!
The only thing now, the last MONTHS!! the Microgaming slots are not available....how com guys? I already had a chat with Mike, but is still " we hope it will be fixed asap..."
Please let your players know what's going on...
Nothing, only the MG problem mentioned above..
Great casino, for me the best still!
Hi there, Thank you so much for taking your time to write such a nice review, we really appreciate it! : ) As for the MG games, we're really sorry about that, but unfortunately it's not just an issue with BitStarz, but the whole platform that we use, so anyone using the same platform are not being able to provide the games. Trust me when I say that nobody wants the games back more than us, and we are sincerely doing our best to get them back, but it sure is taking it's sweet time. Thank you for your patience mate, and hopefully we will be able to get the games back, in the near future. I promise we'll send out an email to inform you once that happens! Kind Regards, Olle, BitStarz
This casino has the best customer support! Mike and Chris are great. The games are fun and pay.
Hey Benz15, Thanks a lot for the nice review :) Let us know if you have any more concerns regarding the site and what it would need to improve to get 10 stars the next time. Have a nice weekend! /Mike
Nothing at all.
So here is my first ever review (after been a member for many months) I must be brain dead as I have no idea how this has a perfect 10.
1. Deposited in CAD 3 /5 providers DO NOT allow them to be played AT ALL in CAD
2. Out of the 2/5 remaining providers One can't use bonus funds
3. The last remaining provider is broken on the website (microgaming)
I felt so cheated and robbed Demanding a refund back to my account!
Hi there, I'm sorry you've been disappointed so far. We do our best to provide as many games as we can for the various regions and currencies we cater to. With that being said, there's quite a few games available for players playing in CAD, and the selection of games varies a lot depending on the provider. We might have just a few games from some providers, and over 60 games from another, so number of providers available for a currency doesn't necessarily reflect the selection. Just to point this out as well, it's unfortunately not our call when it comes to the availability of the currencies accepted from the game provider's end. They make the call about what currencies they want to provide wagering in, and as mentioned, we're doing our very best to add as many as we can. In terms of a refund, I hope you understand that this is not possible, and I'd like to ask you, as you say you've been a player here for months, if you've addressed your disappointment to any member of the staff as of yet? It would have been great if you would have mentioned this at the get-go so you wouldn't go on and be a disappointed customer for months. Olle, BitStarz
The games are fun, aesthetically pleasing, and some do seem to pay out pretty well.
Did not like the way the bonuses were set up. Anyone notice that you don't get take out the money you deposited or keep any of your winnings until you've wagered 40 times what you initially deposited?!?! And they do this for your first 4 deposits It seems like they're just tricking people. I had played one of the slot machines from .0008 Bitcoin up to .015 and by this time had wagered 20% of what they required me to wager before they'd let me take any of it.
If I would have made the deposit and played that game without letting them match my deposit with that "Bonus" then I could have kept all those winnings and put it to really good use. It's just an underhanded tactic they're using so they can keep all the money you deposit into their casino and all your winnings don't fall for the bonus that's how they get you... You will never be able to win enough to wager enough to take any out unless you are very lucky...
Is trust casino nice support and realy lot of free spins every time u ask a support no problem very nice live support
and cash out in few minutes .Thats the bestt place for play like now beetwen many casino ,
for me nr 1 .Jopsonnn
like there all is made it like have to be mabe litlle bit more bonuses and promotion . But no problem att all regards
Hei Jopsonnn, Thank you so much for the awesome review! We are working really hard to have the 24/7 coverage and super quick withdrawal times. Regarding our bonuses, we just had a week long 100% cashback promotion on top of all of our regular offers as well. But we will make sure to let you know when we have even more bonuses going on :) Have a nice week!
Cashout are very fast with e-wallet (less than 10 min).
You get free spins each week and they add habanero slots.. good for us who can't play NetEnt game
Just to say something, the time to load Betsoft game :-)
Bonjour Loul! Thank you so much for that, much appreciated. We try to do our best to provide the best games out there. We just added GameArt, which might be available in your region and on top of that, we'll be releasing 2-3 new providers shortly, so keep an eye out :) Hope you have a great weekend and let us know if we can be of assistance. On top of that, always remember to dream big and win bigger :) Mike
I have tried several other casinos but bitstarz has stood out by far. Beside the fast processing times for both deposits and withdrawals the one reason that I will continue to play at bitstarz is the customer service. They are all great but Chris has made a great impact on my decision to only play there.
Even when I lose I Stay happy because of Chris and he is always courteous. When I had my first big win after many losing sessions he personally congratulated me. He makes the entire company look good because of his great customer service.
I make first time deposit I'm won 750 euro
Best online casino
Very helpefull customer service
First off this is a legitimate, respectable casino. I have played online casinos as long as they have been around. This casino stands way above any and all competition. I actually feel very confident that I have a great chance of winning each and every time I play.
In the last year I have cashed out 4 times from 500.00- 4,000.00 (USD) in bitcoins of course. You will not find an online casino that pays out faster. My last withdrawal approx 2vweeks ago for 5 btc, was processed and in my btc vault in less than 1 hour.
Do not hesitate to play here, Mike and the online support team are stellar!
Not really the fault of the casino, but there are SO many games offered by bitstarz that are not allowed in the US.
The mobile play can be a bit slow and lag.
Really no real complaints
Hi there, Thank you so much for giving us such great feedback, we really appreciate that. We try the best to make as many games available to as many territories as we possibly can. We respect your feedback and will do our best to add additional games available to you shortly! Kind Regards, Mike
Fantastic Casino, easy to navigate, huge choice of games.
I've had very little cause to use support chat, everything just works. The little contact I have had has shown the staff to be friendly and accommodating.
Always happy when I get one those emails saying 'hey friend, enjoy these free spins'.
My first withdrawal was shockingly fast, considering I had to resubmit one of the documents, I still received the cash in maybe 30 minutes. I think if they could they would bring you complimentary snacks and drinks while you play.
Bitstarz is gaming the way it should be, highly recommended.
Hi Geoff! Thank you so much for taking your time to write such nice feedback : ) If you need anything, just let us know, and would be great to know how we can improve the site so we can get 10 stars the next time! :) Mike
Superb casino.The staff is very professional in answering any question related to your account.They will also advise you on what slots are hitting at the moment if you ask them.They make sure withdrawals are fast (they are immediate upon request and confirmation).
And most of all - the games are verifiable fair, most especially Multihand Blackjack Pro. If you look at the rules listed, they even tell you it has the best odds of any game in the casino.
They don't call you and blow smoke either. They politely send you a welcome email. And they don't need to call you and blow smoke either. Their product speaks for itself.
In short, they are not out to exploit you.The staff will congratulate you if you win. I've seen comments about them related to slow payouts or an unwillingness to cash out a win. Show me someone who rifles through bonus codes without ever making a deposit and then gets on here and complains about this company when they don't even read the fine print and I'll show you someone who would be better suited to do something else with your time.
If you deposit and win, you will be paid and congratulated. That's called professionalism, which is refreshing to see given that this type of business is ripe with rip off substitutes. But bitstarz is definitely NOT one of those casinos. First class all the way.
The only thing I don't like about this casino is the fact that I don't cash out sooner when I'm up by a reasonable amount. And that's on me.
And I pity the poor fool who does the same thing. Cash out when you should. And may the force be with you :)
Hi there, Thank you kindly for taking your valuable time to write such a nice review! Let us know if there's anything we can do for you and I hope you're able to cashout a nice win soon! Mike
Good site had a huge first cashout and after verification and some hassle using a bank transfer because they had issues with Trustly at the time I received my Money quite fast.
After this the few times I managed to make a withdrawal it has Always been really fast.
The microgaming slots have been down for like 5 months and still is which I find really strange.
Hi Dingdingmaster x, Thank you for the review and congrats on the big win! It is very unfortunate about the MicroGaming slots, they have been unavailable on all sites that are on the Direx N.V platform for almost 3 months now and it is very frustrating. Luckily we have plenty of other amazing game providers that keep adding more and more games almost every week! As soon as the MicroGaming games are back we will send out an email and let you know. In the meantime, just let us know if you have any other feedback or questions about our site. Have a nice week /BitStarz
Think it's more what isn't there to like haha. I love this casino!
The support guys are awesome!
They have great bonuses, everyday there is something on offer whether it's free spins, deposit bonuses and my favorite the Friday loyalty bonus ;)
I have cashed out A LOT from this casino! Haha
Great selection of games, I only play slots so can only give me experience on these only and not the other games but the RTP seems pretty good for these :)
Nothing really lol. I guess only downside for some is that live chat isn't 24/7 but if you leave a message one of the guys will usually get back to you pretty quick anyway :)
Hi Fannie Annie, Thanks a lot for the nice review :) We are happy to announce that we will have 24/7 coverage within the next week or so, so anytime you need help we will be there to assist. Have a nice week! /BitStarz
When we talk about Bitcoin online casino we talk about some pretty good stuff of it! The good example is the feature of the bitcoin casino! Since this is a certified bitcoin casino Bitstarz must be on my top listed casino! I’m glad that this casino was refutable and aside from this there service is so great, I’m so amazed on how they governed their casino, with this I can smoothly play the casino games that I like for example the Microgaming , Betsoft and some of the live software games all are convenient and all you want to play are mostly here!
Like any other casino they offer an assortment of bonuses and you can see lot of differences from the other bitcoin casino that offers a mean bonus and higher wagering requirements,but meanwhile their casino will truly inviting you to their provably fair casino games and for my experience it’s satisfactory delicate!I can’t say all but they are full of bonuses and stuff from their casino you like 50% reload of bonus for Monday, invitation from email to their exclusive bonus offer or tournaments and many more!
Here’s the deal here, there was a time when I won from their casino and this is a form of Bitcoin currency. The winnings came from a deposit bonus so to conclude I must wager the bonus right. After I completed it I checked first my balance and the wagering requirements. I approach their support team and pretty well they’re 24/7. The support staff was trained professionally and friendly not to be over reacting but they were efficient live chat I have ever talk to.
Latter, I quickly after all of the process I received my payment through my Bitcoin address and there you go I loved their casino very much. Unfortunately, from now on I’m not active from my account because of personal reasons but sure if I have the time and fixed my problems I will definitely bare a hand from their casino!
Hi Macdonis, We really appreciate the kind words, thank you! Let us know if you come back and we'll hit you up with a welcome back bonus! : ) Have a great day and thanks again! BitStarz
Thumbs up for this casino thanks!!
Joined the casino made the first deposit but the the welcome bonus was not added but I started to play already after some minutes I reached 0 euro. I decided to deposit again and asked if I could get the second deposit bonus.
They were so kind and added the first deposit bonus even if it was my mistake to forget to activate bonuses for me.
A very good casino made a withdrawal from 350euro and verification was all in 1 day complete.
"Thank you", finally a great casino that treat costumers perfect!!
Hi there, Thanks for taking your time to review us Ramonnie! Please let us know if there's anything else we can do to improve the casino so we can get 10 stars next time! : )
Best support and great games. They have fair policies and self exclusion unlike many others.
Not a big fan of playing bits. Once you used to RTG the site takes a while to get used to.
Hi there, Thank you so much for the nice words! When it comes to not being a fan of Bitcoin wagering, did you know you can instantly exchange the Bitcoin for Euros and play? If you need any help with that, let us know!
Compare BitStarz Casino to Other Casinos
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.