AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us.
Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust. The casino has earned the rewards because they excell in different categories. BitStarz Casino bonuses are player-friendly, there are plenty of games, and depositing and withdrawing are seemless.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation.
So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino was also sponsoring free online slot tournaments on our site awarding top players with cash prizes at the casino.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I like the layout, I like that it has fast servers. I wish they would make all the games available on 1 page so you don’t have to click through every page.
I don't like that you can not ask for bonus or free play. They give you the same line.... They are auto generated. I also dislike that they do not allow certain VPN’s.
They give you everything. You name it. They give it to you. Free spins without deposits, deposit bonuses, cashback. Also, they won't look for the tiniest loopholes just like any other casino just to have any reason not for paying you. I think they have the best program in terms of rewards and free promotions.
Now I know why they have 10 stars here. Other casinos, look at Bitstarz. Look at how they take care of their players.
limited games, not all providers are included, no cashout via visa, not all crypto are accepted, had a hard time during KYC. Lots of back and forth during the verification.
Wow what a breath of fresh air. It's been a while and revisited their casino recently, very impressive. All around I am actually quite amazed the website is so easy to navigate, lots of games to play, excellent customer service, and the list goes on and on.
Definitely Deserving of that Ranking Absolutely Shining BitStarz your up there with the Starz! .
In regards to Negatives After being a member for a while now I can't fault them their innovative and move with the times nothing negative not a thing .
I've had some big wins in the last few days, and they pay out almost instantly. Generous bonuses and promotions. A very responsive team. Thanks for your honest work.
An excellent gambling platform. A good selection of games, generous bonuses, lucrative promotions. Recently I won a sum of money, I was able to withdraw the winnings without any problems.
One of my all time favorite casinos, though I like sampling other new casinos as well. They have good game library. I never had issues depositing. After account verification withdrawal doesn't take long.
In the past I wasn't pleased with their customer support, as there were couple of negative experiences with them. Though, I think it got better nowadays.
BitStarz is truly the king of all casinos. It is easily the best when compared to all other online casinos I've played. I really enjoy their super fast withdrawal times and great customer service. I mainly play baccarat, but they have a wide variety of slots and table games available. I also love the 1x wager on deposits where no other online casinos have that I've played with. I've had my fair share of losses while chasing... but this casino is definitely the best one of all.
My only critique is I cannot play on their speed bac Q and no commission speed bac C tables. Other than that it is an amazing online casino I'd recommend to anyone.
• Quick sign up and verification
• Fast withdrawal, once you’ve already withdrawn once
• Lots of games; new games quick to come
• Lots of currency options for deposit
• Plenty of loyalty bonuses throughout the week
I’ve been on bitstarz for a few months and, overall, they’re a great casino. They have lots of games and providers, are quick to get new games, and after you’ve withdrawn once, they’re quick to pay out.
• Live chat can be helpful, but there’s a few agents you don’t want to deal with
• Withdrawing the first time was a long ordeal
• Games for casino issued bonuses don’t change
It gets old choosing between Wolf Treasure, Ancient Giants, and 3 Kings all the time for the loyalty spins. Their lack of attention to loyalty bonuses had me playing elsewhere. When I tried to withdraw the first time, I was given the run around for 2 weeks, but eventually was paid.
Really good selection of games, I've had some big wins in the last few days, and they pay out almost instantly. Providing documentation is all up to date. Superfast at processing documentation and pay outs. Brilliant casino!
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Love the fast payouts available. Next day payments reached me overseas. Big game variety with listed hot and cold games to help choose what to play.
Received 2 bonuses a day every day for a week or two, now only one bonus for half the amount every second day. Very drastic bonus drop. More would be good.