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Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Itsmcdc11! Olle here, head of VIP at BitStarz. First of all, thank you so much for taking your time to write such a kind review of us. Secondly, as Head of VIP it makes me extra proud and happy to see such nice words about my own team, and I'll be sure to forward the feedback to them. Can't explain how grateful I am for your comments and know that we're always here if you need anything! Olle
I deposited and started playing on BitStarz.com normally. After winning around $900, I requested a withdrawal. The platform then asked me to complete KYC verification, which I accepted.
I uploaded my credit card statement issued by China Construction Bank. This document includes my full name and full address, both in Chinese and supported with a verified translation. However, BitStarz rejected it, saying it does not show the address, which is not true.
It appears that the platform is intentionally blocking the withdrawal process. My account is fully verified otherwise, and I have already complied with their documentation requests.
I request BitStarz to complete my KYC and allow my rightful withdrawal.
Attachments can be provided if needed.
Hi there, Thank you for reviewing us :) Happy to help if it's the case that you have issues with the KYC process. In other to do that, I will need your username, so if you can supply that I'll happily help! Olle
Bonus is nice, good boost to the balance. Suport response fast and helpful. The withdrawal to bank card took longer than expected, would be lovely to fix that
I’ve been on the hunt for a reliable and fun online casino, and honestly, BitStarz Casino really stands out from the rest. One of the things I appreciate most is that there are no hidden fees, especially when it comes to deposits and withdrawals. If you’re using e-wallets or crypto, the payments are instant, which is super convenient and hassle-free. Their crypto casino game selection is also quite solid. There’s a good mix of popular titles and some unique options that keep things interesting. I’ve spent hours exploring their games without getting bored. What really makes a difference, though, is their customer support. Every time I’ve had a question or a small issue, their live chat support team has responded quickly and professionally. They’re always helpful and make sure everything is resolved smoothly. Overall, BitStarz Casino delivers a smooth, secure, and fun gaming experience that I definitely recommend to others.
The only thing I’ve noticed that could be improved is the transaction speed when using Visa cards or bank transfers. Compared to other payment options like e-wallets or crypto, these traditional methods can be noticeably slower. If you’re someone who prefers quick cashouts or is in a bit of a hurry to access your winnings, the wait can get a little frustrating. Sometimes, it takes a couple of business days for the funds to show up, and while that might be standard for banks, it feels a bit outdated given how fast other methods are nowadays. I understand there might be processing delays on the bank's side, but as a player, it’s still a bit disappointing when you’re used to instant transactions elsewhere. It would be great if the casino could work on speeding this up or offering more advice to help players choose the fastest available option. Everything else runs smoothly, though.
KYC process is extremely fast, and the withdrawal process is even faster! Very large and big game library. I feel very safe depositing in this casino and support is efficient and professional.
Not a lot of promotion. The jackpot mania and the bonus mania are a very poor kind of promotion and you may deposit for a bonus and if you're lucky enough, one day you may be able to break your piggy bank (I never had that chance) or have a little cashback. And for the free spins that they gave (not the deposit one), the 100$ limit withdrawal is very low, but it is achievable, I did it a couple of times already.
Hi Serialexp! Thank you for reviewing us :) Appreciate the kind words and the feedback about the promos. I totally understand that the max withdrawal on some bonuses is not what you and many others would have wanted. The reason for that is so we can give more of them, giving players more chances of winning something. It's important to note that this is not for all bonuses, as the deposit bonuses doesn't have this rule. At BitStarz, we offer quite a few bonuses. Besides what you mentioned we offer Monday Reload, Free Spins Drops, Second Chance Spins, Wednesday Free Spins, Free Spins Drops, Friday Loyalty Bonuses, Cashback Weekends, Free Spins Weekends, Level Up Adventure and much more :) For me, that's a pretty decent amount but I wholeheartedly respect your opinion if you feel we're not having a lot of promos. I'd really appreciate it if you could mention what we're missing in terms of promos so we can improve, which we're all about :) Thank you for helping us get better! Olle
When you make a deposit to take on a bonus with these guys and it says 300 spins you actually get 300 spins. Unlike most casinos where it says 300 spins and that's over the course of your next four deposits or something
Hi Rock604! Very much appreciate your kind words here :) We believe in building long-term relationships with our players and in order to do that, we gotta be honest and transparent. Happy to see you're so appreciative of the way we do business :) Olle
BitStarz is a highly rated online casino known for its fast payouts, wide game selection, and user-friendly interface. It supports both fiat and cryptocurrencies, making it accessible for a wide range of players. The site features games from top-tier providers and offers generous bonuses, including a welcome package and free spins. BitStarz is also known for its excellent customer support and transparent operations. With a strong reputation for fairness and security, it remains a top choice among online casino enthusiasts. Whether you’re a casual player or a high roller, BitStarz delivers a quality gaming experience.
Hi Vivcru123! Thank you so much for the kind words :) Really appreciate you taking the time to write such a nice review of us! If you ever feel we can do something better, please just let us know! Olle
3 stars for now because I was able to win big with Plinko, so I think the games are not rigged. Supports team also answer pretty quick, so that's a plus
However, it's been almost 2 days and my withdrawals are still pending due to being reviewed for the big win. I'm a bit worried about receiving my money because other casinos like stake for example do not have this "big win review" process, so I don't know why it take so long to process my withdraw with Bitstarz. Hopefully I'll get my money soon and I'll change this review to 10 stars by then.
Hi there! Thank you for your review :) As for the withdrawals pending, I'm happy to announce here that it was taken care of shortly after this review was written and the player was paid in full :)
Game selection is unmatched and the website is easily navigated. They have a great selection of cryptocurrencies one can deposit. They have all my favorite games
Games reload sometimes in the middle of the action. And I must say that there new bonus feature is not very rewarding. But I suppose one can look past this
The instant play games and the video slots is my favourite. The live games are also worth experiencing. This awaiting my bonus but overall not bad casino.
Hi Sinzsin! Thank you for your amazing feedback! : ) Olle
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I’ve been happily playing on this site for almost a decade now, and I can honestly say it’s not just the platform itself that makes it amazing—it’s the incredible people behind it.
The VIP support team—James, Jonathan, Kyle, Jane, and Sid—deserve special recognition. In a world full of negativity and disappointments, they stand out as a shining example of what true customer care should be. They are always attentive, genuinely responsive, and never fail to brighten my day with their professionalism and kindness.
I’m not being paid or rewarded to write this review—I simply can’t express how truly grateful I am. Over the years, their support has only gotten better and better. They treat their clients like no one else ever could.
Thank you all for making this such a fantastic experience. Keep up the excellent work, and God bless you.