AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Johnny, Olle here :) First of all, thank you kindly for the nice words and we do love our Canadian friends :) as for the max cash outs for bonuses, I just wanted to clarify that there's none for you :) in other words, you can cash out as much as you want from any bonus at BitStarz, free or otherwise. Now, as far as I understood your account is fully verified, right? I just want to double check but as far as I can see your account has all the docs on it that is needed and they have been approved. As for the unanswered emails I had a look and couldn't find any actually. Support requested additional documents on the 1st and I see no emails from you after that. I do see some chat activity though and the latest one was about you sending in back and front of the card in question, which you did and we were all good. Trust me, we don't want to make the withdrawal processes more tricky than they have to be. We're known for our fast cash out times which we proudly display in real time on the site. As for any fees for depositing, I strongly recommend switching to crypto currencies if you have the chance. They're faster, cheaper and you won't have to verify new cards all the time. We're happy to help you how to get started if you get in touch with either support or me personally, I hope you still have my email :) Also, if you feel that you for some reason are not getting proper responses, just send a message to me and I will always prioritize looking into it as you're a loyal long time customer. Kind Regards, Olle
You can start the game with a minimum deposit, which is a clear plus for me, since I am usually afraid to throw large sums into new casinos.
There are good bonuses for newbies and a loyalty program.
There are no claims for payments. all on time and on time.
I highly recommend not only is the customer service great but so is the bonuses and the payouts. I really enjoyed myself and got way more for my money than I expected. Ty very much Bitz star casino. You made me a happy camper even though I didn’t come out with anything however I had fun and truly enjoyed myself :)
By far the best casino I have played at. When I say the best, that includes staff, fair game play, loyalty programs and games.
This has always been my "home" casino as I tried out others but Bitstarz stays consistent, there aren't any surprises (bad ones) and the staff on chat and through email are so great, always available and always get back to you.
Been playing for a little over a year and I have never ever won jackpot- thought I have been lucky with winnings before but my time finally came and it was so easy and smooth to cashout, I almost thought it was a joke.
Recently I had a TERRIBLE experience with one of my other go-to casinos and so whenever I go to cashout I cringe waiting for the ok.. cos there's always a catch. Not Here! Love BitStarz!
Love the staff!
Love the games!
They have large numbers of games and instant live chat support.
Overall experience is great for playing at this casino and the site is nice.
Withdrawal is fast, within 24 hours. Also, I like the bonus with free spins (depending on the number of spins)
I don't really like the pop-up menu for depositing. It is very pushy like they want to force you to deposit all the time, even if you still have a huge amount of money on your account.
I really enjoy playing at this casino. The casino already stands out for its excellent reputation and numerous positive reviews. There is a huge selection of slots. Winnings are paid within a strictly specified time frame. I am satisfied so far.
I have not had the best experience with crypto sites but I am an investor and was keen to try. BitStarz has been top of AskGamblers and CoinBuzz for a while so it seemed like the perfect place to start.
I must say that I am glad I gave it a chance. The deposits and withdrawals are rapid, the games are great, and the bonuses are generous. I have not had a chance to contact support, but everything else is fantastic and it's now my favorite site.
It's hard to find anything that I don't like, but I suppose the main issue is the lack of a major loyalty scheme. They seem to be fairly common on other sites in this sector, so it's a shame there isn't a good one here. I also used to have an issue with the theme/layout. Thankfully that has since changed, so I clearly wasn't the only one who wasn't a fan.
Great casino. I've been playing here for over 6 months. Excellent selection of slots. Decent bonuses. And most importantly, the withdrawal of funds is made within 24 hours. The support service is always in touch. Friendly service and it feels like they really want to help. Thank you for your honest work.
Great Selection of games. However Many such as Microgaming & Netent remains RESTRICTED to Australia where I am. Standard High quality platforms as WINZ, STAY, GOLDEN CROWN, AX Casino etc. Nice colorful layout easy to navigate.
24hr support staff response time is great. Deposit method I used: Mastercard and MYNEOSURF are quick and instantly goes into playing account.
1. I QUESTION BITSTARZ INTEGRITY or DISCERNMENT.
Bitstarz unfortunately does USE DELAY tactics esp with the verification of document etc. Seasoned Gamblers know this is NOT uncommon with many casinos...
I had ALL requested ID documents that I used elsewhere recently approved like at WINZ, STAY etc. However, they will find something to delay the FIRST withdrawal and SEND THE CASHOUT Back into players' accounts and more often than not, the player like me (EVERY TIME) will play it all out while waiting with frustrating requests like "can you please resign your mastercard. take photo and resend..." I've tried to withdraw $700, $900 and now $800... all were delayed. EACH TIME.. and so after dozens and dozens of deposits I am yet to EVER have successfully made a withdrawal from BITSTARZ. I have just been informed by operator that I am NOW VERIFIED... Let's hope if I ever deposit here again and win that finally, I will be able to experience SWIFT withdrawals... as reported.
RECOMMENDATIONS:
* Do NOT put back withdrawals/ cashout back into players account when player NEVER cancelled it. Why CANCEL a WITHDRAWAL just cos of Bitstarz unsatisfied verification discrepancies that could quickly be fixed if communicated asap. This makes the cashout go back to square one.
Bitstarz is promoted as a BITCOIN casino yet does everything possible to eradicate anonymity. Even though I used MYNEOSURF for the last deposit where I was cashing out $800, Bitstarz still wanted my signature on (old) mastercard i used for PREVIOUS deposits to be clear and all details clear as well. Which basically nullifies any reason why to use NEOSURF and CRYPTOs in the first place?
In addition to this is please NOTE: Neosurf NO LONGER allows WITHDRAWAL from MYNeosurf to ANY AUSTRALIAN BANK ACCOUNT!!! I tried to withdraw $700 from NEOSURF and was told this shocking stance.
2. LOUSY Bonuses and gifts ie No Deposit free spins, chips etc.
For such a big online casino, it is scrooge when it comes to their deposit bonuses and Free Spins! Similar with their affiliates. So out of touch with its generosity...
100% bonus match are very rare... after 1st deposit match bonus. Yes FS are gifted after several no bonus deposits but are frivolous in their value much of the time. Bonuses are rarely given and operators themselves cannot use DISCERNMENT to grant a loyal member with many deposits.... a gift or for misfortunes etc.
So Go ELSEWHERE if you rely on bonuses and free spins to top up your playing time.
RECOMMENDATIONS
Be generous with providing deposit bonus match and free spin gifts for frequent depositors... 25 FS at 0.10ea or less is insulting for regular depositors!!!
Hi there, Thank you so much for reviewing us :) As for the negative points you mentioned, let me try to add some clarity to this one. We're pretty clear as to what we ask for to verify your account, and it's pretty much the same across all casinos. If you use a card, back and front of the card, proof of deposit, Proof of address, and ID is what is needed. The card needs to be signed for it to be valid, it also says this on the back of most cards. Issue in your case was that you signed the magnet strip instead of the strip next to the CVC code. Upon your first withdrawal, we send you a list of things you need to upload to verify your account, but if you send in the wrong documents it's hard for us to verify your account. We give you the instructions, but you have to follow them. Trust me when I say we're not trying to make this any harder than it has to be, but as a licensed casino, we have laws to comply with. If the other casinos are accepting cards which are not signed, I'm sad to say they're most likely breaking their license conditions, and we at BitStarz are not going to do that. When it comes to verifying deposit methods, you need to verify all the ones you've used. If you later switch to another deposit method, that doesn't mean the verification obligation goes away. As for your comment regarding bonuses when you mention that we gave lousy ones, I'd like to point out that you received a total of 21% in relation to all deposits ever made, and I don't think that's a horrible bonus release figure by any stretch of the imagination. Besides the First Deposit Bonus you mentioned you got Level Up Promo Rewards, Second Chance Spins, Friday Loyalty Bonus, Free Spins Drops, and the list goes on. Bonuses adds up, and although it might have been the case that you've received 20 spins at 0.1 value per spin, that is just a drop in the bucket if you look at all bonuses you've gotten. So as you focus on all deposits you've made, it's only fair to compare that to all bonuses we've given you. Olle PS: We also haven't made much fuss about the fact that you also opened up 5+ other accounts in your own name and took the No Deposit Free Spins on all of those.
The casino meets all the requirements. Especially fast withdrawal of winnings. A large selection of games. Good luck to everyone! Good graphics and very fast support service.
The lack of replenishment of the account through the Qiwi wallet. I would like to be able to play at the casino with lower stakes. I would like to see more spi nominal games.
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The game selection and deposit methods are just like all other casinos, Canadian friendly. You don't have to worry about trusting this casino as they are 100% legitimate. They give constant free spins bonuses with a 10x requirement... dunno if there is a max cash out.
Every credit card deposit is processed by a third or even fourth party and it costs me about 5%.. on $1000 deposits I was paying 5% for absolutely nothing. Interac is free.
The most disturbing thing is that I have had an account here for years. Made several credit card and INTERAC deposits.
My last Withdrawal was $3000 and they wanted proof of deposit??? Interac proof?? I've used this method 1000 times. I had to get stressed trying to verify an already verified bank account and deposit method. The credit card verification was understandable but the INTERAC verification cost me hours of stress for hours.
Customer support was completely unresponsive to my mastercard fees, three emails were unanswered.
I personally like the layout but the fees and total lack of communication for this is unacceptable.