Page 16 – Player Reviews for BitStarz Casino
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus
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Share your thoughts with other playersAI-Generated Summary of Our Player Reviews
Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
Many providers,instant cashouts. no documents needed.
No phone number to call
Spins for the first deposits are adding in installments
Support promised that supervisor will contact me back - no reply till now
Easily the best casino for 2018. Been a member for over a year, from then till now withrawal is quick, customer service is top notch (special mention to Chris) and the rest of the reps on the live chat are very helpful.
There is nothing to dislike. It would be great though if bitstarz can introduce some tier points system for their membership (silver,gold,platinum) like they do on land based casinos. Each tier with some special benefits.
I have played many sites and Bitstarz has best range of games and I love that I can save my favorite ones and go to them with one click instead of scrolling through hundreds to find them. The live chat and support is always quick, polite and very helpful. Also their bonuses are very good.
I can't think anything I don't like bout this site
Hey Helennan Big thanks for your amazing review! Having the best selection of games is a huge ambition to us and we appreciate tons that you think ours is just that. We understand also that conveniency is important for players, so I’d like to thank you for complimenting our features and support as well. We love to dish out varying bonuses for our players to enjoy, so stay tuned for more awesome bonus offers! Meanwhile keep on staying legendary. - Juho
Payments BTC.
Many games to choice.
Many payments deposit.
Clear rules.
High fee for BTC payments.
High minimum bet with BTC I spend on one click my second deposit.
Support don't care you play on this casino or not.
Don't give me any promotional proposition so I decide to close account.
Hey Rekin222 Thank you very much for your review. Having many payment options with different currencies and payments methods is highly important to us along with having a ton of games to choose from. We appreciate you complimenting our clear rules as well. We understand it’s important for players to have clear rules regarding anything featured on the site. When it comes to bets with BTC, the size of them vary within games and are set up by the game manufacturer. We hope you’ll be glad to know, we don’t take any fees for BTC transactions from our end. All fees that come with BTC transactions come from verifying your transaction from Bitcoin’s side. You can read more about them here https://bitcoinfees.info. We’re sorry to hear that you feel our support doesn’t care if you play on our site and that you decided to have your account closed. When it comes to promotional offers, we offer them mostly from the site itself and they are listed here https://www.bitstarz.com/promotions. Additionally we tend to drop bonuses for our regular players in forms of free spin drops or Friday Loyalty bonus for instance. We wish you would’ve stayed as our customer but we’ll respect any decision you make. I do hope this provides clarification for some of the points made in the review. Wishing you a brilliant day. - Juho
- Maintenance work without information before
- High fees for deposit
Hey Aspri Thank you for your review. We gladly accept all kinds of feedback, so thank you for taking the time to post your review. We’re sorry to hear if you’ve ran into any inconvenience on our site with maintenances. In many cases, they are done out of an urgent need, so we don’t always have information beforehand when there is a need to do so. We always tend to have them very brief and our tech team is usually very quick about getting them done. Regardless, I hope you will enjoy our site without any major interruptions in your game play. While there are fees on some of the payment methods on our site, I hope you’ll be happy to know we have payment methods without any fees such as any cryptocurrency deposits. Wishing you a brilliant day! - Juho
Absolutely the BEST EVER casino you could wish to play at. The site is sleek, the games play well and they offer you lots of bonuses. No need to hunt down the bonuses either, they pop up as soon as you log in and it's up to you if you want to use them. Better still, the withdrawals are excellent! This is the Best Casino for Me... <3 <3 <3
Promotional offer should be better.
Have Nothing for write Bad !!!
Hey Amit112160 Absolutely an amazing review and thank you so much for considering us the best casino one could play at. The site functionality is of utmost importance to us and we appreciate you loving our silky smooth site and the games on our site. We love to hand out bonuses and withdrawals to our players in a convenient way, so thanks again for appraising the features on our site. Apart from promotional offers, we tend to drop some goods to our players in forms of free spin drops, Friday Loyalty bonuses or an occasional treat to make our players day more exciting. Keep an eye out on your email for these offers, as we always inform of any bonuses we may have for you that way. Wish you a grand ol’ time, my friend. - Juho
Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played
Nothing. Really everything is perfect. I will play here a long time.
Hey Marke231337 We love everything about your review and thank you for considering our casino a place you will enjoy and play for a long time. It means the world to to us and we intend to keep it that way for a long long time as well. In turn we will keep on providing you those excellent casino, support and withdrawal services you have accustomed to love about our site. Keep on staying legendary! - Juho
As for me, it had some of the highest quality games I have seen with some of the best and fastest loading graphics. I also like that their withdrawals are all but one completely fee free. As for promotions, they have several different deposit bonuses, game specific promos, and also some day specific promos and rake races to take advantage. I definetely will play in this casino!
Hey Melanyc As for us, we couldn’t be more happy about your awesome review! We put tremendous amount of effort on making our site run smoothly, so special thanks for complimenting the functionality of our site. We love that you love our promotions as well! We intend to make them worthwhile to all our players and we couldn’t be more overjoyed that you have enjoyed and taken advantage of them. We’ll be happy to have you as our customer in the future as well. Mighty day to you! - Juho
All the slots available, good bonus availability, and nice free spins offers.
Very slow reaction of the website. Sometimes I wait 2 minutes till the slot will come up.
Hey Haribo2144 Thank you very much for reviewing our site. We’re really happy to see you have enjoyed our games, bonuses and the abundance of them. We’re terribly sorry to see you have experienced any issue with how the site works. Just in case it’s good to clear out your cookies and cache or try in incognito mode. You can also come to customer support for help should you experience issues with games. We can help out in anything. Wish you a grand day! - Juho
Game selection, bonuses, live support, withdrawal speed - everything is perfect with Bitstarz. Seriously, there's a reason these guys won best casino 2017. They make bitcoin casino an easygoing and fun experience and really do value there customers.
My only gripe with Bitstarz is the max cashout on second chance spins and the Friday loyalty bonus for bitcoin players. For players playing in Euros, USD,A UD this max cashout is set to 100EUR/USD/AUD but for bitcoin players this amount is set to 5 mbtc (28 euros roughly). My second chance free spins had a wagering requirement of 200mbtc so already I am having to wager 200mbtc for a max cashout of only 5mbtc. I had my biggest slotting win after getting a 1000x on Madame Destiny when trying to clear the wager, I screenshotted the win and was super excited about it. But then after I withdrew I got a message saying that I was only able to withdraw 15% of my balance and forfeit the rest. I understand these restrictions probably need to be in place but 100 EUR and 5mbtc are a big difference in amount. When I asked the live chat why this was the case, they said that bitcoin was volatile so they didn't want to constantly change the amount.( I did some research and found out that they did in fact change it from 25mbtc to 5mbtc.) I responded by suggesting that they just set the max withdrawal via another currency ie. 100 euros and pay the equivalent amount in BTC. This would nullify any volatility in bitcoin.They agreed my point was valid but just ended the conversation there.
Ramble, rant over, of course I'm super gutted as my best ever slot win was sort of wiped away but don't let this take away from Bitstarz. They are a great group.
Hey Jackievela90 Awesome to see you have enjoyed many features on our site and we’re thrilled that you like so many things on our site. We value you very much too! While we do have bonuses that have a maximum cashout amount, we offer plenty of bonuses without maximum amount to withdraw. For instance deposit bonuses, Wednesday Free Spins and Expedition Atlantis bonuses. Due to the fluctuation rates of cryptocurrencies we have to adjust the maximum payouts, minimum deposits and everything that comes with dealing with crypytocurrencies. I can understand not being overjoyed of having the excess winnings taken out from the winning but I do hope your luck will be great with other bonuses or real funds in the future. May the best day be with you - Always. - Juho
Great casino with an impeccable reputation, instant payouts, rich bonus policy and quick and responsive support, my score is 10 points!!!
this is not even a minus, but a wish that in the future we will add as many slot providers as possible
Hello Outlan 10 points for your awesome review! Very happy to see you have enjoyed your time here at Bitstarz so much and thank you very much for complimenting all the features you mentioned. We firmly believe them to be a vital part of a great casino experience. We’ll keep on providing great service for you players to enjoy. Thanks for your improvement suggestion as well. We’re constantly looking for new games and providers to add on our site, so buckle up and enjoy the ride. Don’t forget to have an awesome day. - Juho
Only supported slot providers are listed based on my region. No need to sort through slots that don't work for me. Promotions are very reasonable. Support are prompt, precise and professional. Load times and game play are quick and rarely lag or disconnect. My favorite online casino for 2018!
No favourited slot list to easily access. Would suggest this for an improvement.
Hey Dantera Awesome to hear you’ve enjoyed your time on our site. Customer experience is highly important to us and everything you brought up is a huge part of that, so thank you very much for your great review! We’ll pursue keeping BitStarz your favourite casino for years and years to come. I hope you’ll be excited to know we have a quick and easy to navigate favourites list indeed. Once you add a game to your “My favourites” list from the game browser, it’s the first list you see when you login to your account. Super simple! Wish you a wonderful day. - Juho
Easy to use. Fast verification and withdrawals. My favorite casino by far. Have had some really great wins
Nothing to dislike. Great casino on all platforms. Luck is the only thing against me here.
Hey Cpett Huge thanks for considering us your the favourite casino of all. Your enjoyment is our duty, so we are happy to see that you have enjoyed your stay and the things we offer such as fast payouts and friendly user experience. Happy to hear you’ve had some really great wins on our site as well. Luck can always swing either way, so let’s hope you’ll get some awesome wins in the future as well. May the force be with you - Always. - Juho
I am just starting in the world of Online Casinos and for a reasonable and very obvious fact, I chose Bitstarz to be the place to stay. I am online on the site almost all day and have become a regular website player daily since day 1. I can say the site is really good when it comes to withdrawals and deposits. You can get your winnings in real time. Customer support is amazing. Site overall interface is user friendly. Tons of different kinds of games to choose from especially those provided by Pragmatic. Super cool and generous slots indeed. 2 thumbs up! The best experience so far! ;-)
Hey Alvinbonifachu Happy to hear you started your casino journey with us but we’re even more happy to see that you have enjoyed your stay so much! We thrive to provide an environment where players can enjoy their stay and quick withdrawals, great bonuses, friendly user experience and a vast game selection are a huge part of that. Thanks again for your comprehensive review of all aspects of our casino. We wish you a mighty day and more awesome times ahead at BitStarz. - Juho
Quick withdrawals, plenty of games, smooth design.
As I am active player I'd like to find out more about your VIP program or maybe some personal offers aside those one stated at the website. Except that - everything is good
Hey Axle1776 Biggest thanks for your compliments about our site. We find the things you mentioned cornerstones of a service we want to provide and we’re happy to see we’ve delivered exactly that. When it comes to bonuses, we aim to make all bonus offers on our site worthwhile to all players and it’s good to keep an eye out on your email, as we have mighty bonus offers sent from there. We do have some special offers as well for our most active players, but we’ll sought you out in case we notice that. :) Wish you a brilliant day, my friend! - Juho
Bitstarz is best casino with lots of bonuses and fast easy withdrawals. I've never had any problems with them only luck
There's nothing to dislike ive always found them fair and generous
Hey 9rant Mighty thanks for considering us the best casino out there. We’re thankful for all the compliments you had for our features and intend to keep it the best place for you and other players to play and enjoy their time. Thanks again for your generous review and enjoy your day to the fullest! - Juho
The absolute whole casino. Love the support. The games. The excitement and the winnings
The glitching sometimes and I have deposited so much but yet have never gotten an individual email with any bonuses. So yeah.. but overall love it
Hey Smeadway8 Thanks a lot for your review. We love to see that you love our casino and right back at you! We do run promotions regularly and always keep you posted regarding them as long as you have subscribed to our email offers. Just in case, it’s best to check these settings are set on. When it comes to glitching or any issues with games, you may always contact our customer support. We are able to assist you with anything! I hope you find this useful and even more I hope you’re having a brilliant day. - Juho
I have been a member at bitstarz for years now, and I have witnessed many changes, but they continue to offer a wide selection of games, and excellent withdraw times; two of perhaps the most important aspects of a casino.
I would recommend this casino to many people, although a thing that I didn't like too much is that they are unable to send you complete bet histories if the bet history is too long going past a few months. As well, over the years the volume of players increased dramatically, and the live chat people can get a little impatient and testy, and can be offended very easily if you question any irregularities or request bet history. Aside from that, their free spins regularly given have changed dramatically to significantly lower betting. I wish they would bring back the old free spins they used to give out every wednesday for betsoft games as opposed to the booming games. I still think this casino is great, but ever since I questioned some irregularities years ago, they have began to be less personal and much shorter with me, which I understand is likely due to the increased volume of players they have to deal with on a daily basis. But I do miss the long conversations and friendliness of Mike and Chris! They are some good guys to chat with and very helpful!
Hey Fiflegoeswest Thank you for taking the time to review our site and we appreciate having you as a player with us for years. We aim to keep it that way for years to come! We’re extremely pleased that you also consider us a casino you would recommend to other players as well. We’re sorry to hear you feel that our customer support has not been as personal as before and I assure you that is never our intention. We always aim to provide the best support that is ever possible. If you have a more specific instance, you are more than welcome to email Nick, as we always thrive to keep our service on a top notch level. As a brand we’re always trying to evolve. We’ve come to known as a casino which under promises but over delivers and while we may have changed some of our bonuses, we have not sat on our backs. We introduce new type of promotions, such as our ongoing Expedition Atlantis promotion, which awards bonuses when you gain new levels and as a grand prize some awesome cash prizes! Wishing you a brilliant day! - Juho
The best Bitcoin Casino for me so far. Always a quick withdraw without problems. Seems like a fair payout overall, you win you loose but in a fair way. They give sometimes free spins. I never claim any Bonus money from any casino, but they have some offers as well. Nice choice of games. And security is good.
+ So overall I have a good trust feeling with Bitstarz and will stay with them.
- For security reasons there should be an automatic log-out after 30 min inactivity. So I suggest always press the log-out button.
Hey Hippeputer Many thanks for taking the time to review our site. We’re really happy to see you regard our casino as the best Bitcoin casino out there and we will relentlessly pursue to keep it exactly that way. Thanks for complimenting other features of our site as well! Special thanks for your improvement suggestion. We naturally take security matters very seriously and are always open for constructive feedback. We’ll take it to our meetings where we storm our brains on coming up with things to make BitStarz even better place for our players to play. Wish you a mighty day on behalf of all of us here at BitStarz. -Juho
- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.
Hey Rickert Big thanks for your great review! We are extremely happy to see that you have enjoyed your time at BitStarz. We take great pride in providing our players the best platform to play with including a vast game selection, quick withdrawals, regular bonuses and we’re happy to see the hard work is paying off. I hope you’ll be happy to know we do in fact have a loyalty system that rewards your game play regularly. We have come to be known as a brand which under promises but over delivers and we drop free spins or other bonuses for our regular players time to time, so it’s best to keep an eye out on your email since we always inform about our bonuses that way. Wish you a brilliant day! - Juho
What a classic! Never played here before last week and it is classy, with good poker and roulette from every software out there. Love it and they paid me $350 in 3 hoirs last week.
When I read BitStarz's FAQ, I knew I should not have multiple accounts at 1 household. So I requested to close one account. And they responded very quickly to close it. I was very satisfied with their service. Thanks a lot!
Bitstarz is one of the best casino I always played. Very good games providers overall max providers. Good layout. Easy to navigate. Good bonus. Great customer service 24/7.
Docs are review fast. Nice casino.
Bonus are great only for first 3 deposits. There is not weekly reload bonus.
They made withdrawing easy and fast once u win and have to upload your documents.
Needs more slot games to be the best casino out there.
I love playing at Bitstarz!! I am a slots player so Bitstarz satisfies my slots craving when I'm hungry for some wins!! They have a ton of great software providers from Endorphina, Pragmatic, BGaming, iSoftbet, Betsoft, Amatic, Belatra and the list goes on. All the major players are represented at Bitstarz. You will be kept busy if you're a slots fanatic like me. The Casino user interface is very organized, easy to navigate and is graphically desirable.
Live Chat (customer support) at Bitstarz is top notch. They are knowledgeable and patient with any of my requests or concerns. Bitstarz accepts my favorite currency, which is Bitcoins, so deposits, and more importantly, withdrawls are very, very fast, and are fullfilled quickly if you verify the BTC address your sending to if its the first time sending to that address.
They offer Bday free spins and other great promos, just hit up the nice reps at Live Chat and ask. They have one of the best player loyalty programs in the industry, just don't expect it to be listed and discussed in any of the terms of service documents. A loyal player who truly enjoys playing at a Casino they feel comfortable at, doesn't need to ask around for assurance that said Casino has a great loyalty program, they just keep playing and keep getting rewarded. Do that here at Bitstarz and you'll see what I mean. Don't expect the world, but expect to be rewarded for your play. Overall, I've had a great experience playing at Bitstarz, they are easily one of my top three Casinos to play at.
There's not much I dislike about Bitstarz. The only thing I can think of is a disagreement between Bitstarz and I about the payouts of a certain game. But that is about a problem with them and I, not about the Casino itself, which overall is an amazing place to play. Why do you think they were rated "Best Casino of 2017" here on askgamblers?? I'll tell you why, it's because it's true :)
Amazing games selection. The site design looks amazing and easy to navigate.
They do not accept Canadian currency even though the info on the casino here at Askgamblers says they do. As a result I will not sign up until they take CAD
Hi buddy! We do actually accept CAD :) but for some reason it's not displaying on the sign-up form on the site. However, if you sign up and then go to "My account", you're able to add CAD retroactively as a currency, super simple! Thank you kindly for the nice feedback as well! Olle
One of the biggest and best. More games than any other casino and quick payouts. Great CS on this award winner who also have more software providers than any other casino imo. They offer lots of incentives to keep playing like freespins etc.
I like that they are accepting crypto. I've been playing here some time and payouts were okay and bonuses as well.
I don't like the design of a site. Also, Support is slow, Couple times I had issues with withdrawal But Finally they paid me. Average casino, nothing special
Last weekend I played here and lost several deposits but enjoyed my time, I must say live chat is awesome, and the next day I received this email: "We like you. We really do. So much that we've added 50 Free Spins to your account, how many of your friends does that?" Loved that last line. I played those 50 spin and winnings are nice, lost but I played for a nice duration and enjoyed.
Also tried their withdrawal I received payment within minutes.
Compare BitStarz Casino to Other Casinos
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.