Page 15 – Player Reviews for BitStarz Casino
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Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
I do like the reviews of course but I needed to ask a question so will add in what I dislike, Also, I read some bad reviews but why do they not respond to the bad remarks? lol
I completely dislike that they won't verify your documents till you make a withdraw, What is up with that ? On the Ask Gambler's forums we are actually warned about these casinos that only verify documents once you need to withdraw . Correct me if I am wrong but why would you need to see the back of my credit card for the CCV number ???
Hi there! Thank you Kindly for your review :) There might be a bit of a misunderstanding here. We don't mind verifying your account prior to making a deposit, but in that case you gotta contact us. As a standard rule, we normally only check the docs when a withdrawal is being requested. But if you upload the docs and let us know, there's no problem in getting the account verified :) In regards to the CCV number, we do not need to see this. What we're looking for is the signature on the card as by law it has to be signed. We suggest both 8 middle numbers of the card and the CCV number to be covered :) Regards, Olle
Best Casino as per my experience so far ! Super-fast, helpful & pro-active customer service, Advanced & users-friendly website and Honest processing ! Account verification process is logical and quick. Withdrawal is also very fast (only in few minutes) !!
Hi there! Oh boy, reviews like this make our day! Thank you so much for taking your time to give us such fantastic feedback and wish you all the best of luck in your future game play! :) Olle
I was initially very skeptical about bitstarz, I had read in several places that one would experience problems as soon as one tried to withdraw money.
BUT, I deposited money, won money without a bonus, and withdrew the same day and it went perfectly.
They just had to validate my account, I had to send some papers, driving licenses etc, but after that it went seriously 15 minutes then all the money was in my account.
I was very surprised and very positive about bitstarz and would recommend them at any time.
Good experience.
Thanks
Mike is working 24/7 it seems, they should give him a break once a while :-D
Hi there! Thank you so much for such a fantastic review! :) Mike has been with us for years now, and is the most senior support hero we have. I promise that we're not holding him under ransom and that he is treated very humanely, haha. He essentially run on coffee and will-power that guy :) Once more, thank you so much for the kind words! Olle
The absolute benefits of casinos are: very fast support and solution to the player's needs, a thoughtful website with an excellent functional personal account, super quick money withdrawal, top providers, fun promotions, bonuses are good wagering.
What did we do to deserve such amazing praise? Thank you so much! I can't thank you enough for taking time out of your day to write such a nice review about BitStarz. Just let us know if there's anything we can improve on :) Thank you! Olle
My experience with customer support and BitStarz site would be 10/10 stars. Nick surely never fall to surprise with those bonus and free spins. Mike in my opinion really put in the extra effort to meet my request all the time. Never once I had an unpleasant experience before either and till this day my daily go to site to.
No side bets options and no more cryptocurrency deposits on fiat playing currency
Hi there, You are awesome! We take so much pride in our support and we're so glad that you feel you got excellent service from Mike :) I'll be sure to pass on your feedback to him. You just made our day! Olle
User friendly site, easy to navigate, great selection of slots and of course my favorite the Live Table games by Evolution.
Almost all of the online casinos have the same slots and table games, but what makes Bitstarz standout is it's customer service team! Very professional, quick and efficient the best I have encountered, and of course the under 10 minutes withrawal! This is exactly like cashing out on a real world casino's cashier, unbelievable! (make sure you have legit docs and you are fully verified and everything is a breeze).
The table wars, slot wars and the ladder where you can win and travel is a great promotion on a weekly and monthly basis. I love bitstarz!
I have watched the live stream of askgamblers awards gala, and I think the award that really matters most is the "Players Choice" award which Bitstarz won this 2019! Congratulations, you deserve it!!
Nada... There is nothing to dislike, Bitstarz is the place to be, legit and a financially stable Online Casino!
Wow! Thank you so much for that fantastic review :) We're so happy you're enjoying BitStarz so much and we will continue to work hard to give you the super casino experience you deserve! :) Olle
Friendly Support Team with prompt live chat, Great games to choose from & site is very user friendly :)
You have my vote for AskGamblers Awards 2019 for best casino!!
Good Luck!!
v. milan
Hi there, Man, what can I say more than that you are an incredible human being? Thank you so much for taking your time to review us, and also for giving us such nice feedback to boot! :) Have a fantastic day and me and a couple of other guys from the team are here in Serbia for the awards tonight! Wish us luck! : ) Olle
Great casino site to play on, great games and their bonuses aren't too bad either.
Games claiming to be hot or the top games aren't necessarily correct. They've remained the same for over 6months now. They need to update this issue in order to keep the players informed.
Hi there! Thank you so much for the nice feedback :) In regards to the hot or top games :) they're the most played games in the casino at the moment and they don't indicate if they're hot or not. I'm sorry if you felt that they were deceiving that way. We do update them occasionally but we try to stay true to the fact that we display the most played games :) Let us know if there's anything else we can improve on! :) Olle
Great site easy to use awesome promotion every time I need something customer service is right there great weekly promotion right after my first deposit
Hi there! We do love the promotions too and thank you so much for appreciating the bonuses and campaigns we put together :) I will pass on your fantastic feedback to the support heroes, they'll really appreciate the nice words from you :)! Warm regards, Olle
Good casino! Fast withdrawals, many Slots, Loyalty bonuses.
Hi there! Oh man, thank you for the kind words, all positive things and a 10/10, what did we do to deserve this? :) Really appreciate you taking the time to give us such fantastic feedback. Thank you! Olle
One of the biggest names in online gaming and it is fairly easy to see why. ALL of the latest games with strong intro offers and uick payouts.
Sticky slots on some of the mobile slots but nothing too bad.
Hi there, I'm really humbled by your fantastic review. Thank you for giving us such great feedback! :) When you say Sticky Slots, do you mean they're slow? Would be fantastic if you could let us know so we can look into that and try to make your gaming experience even better :) With warm regards, Olle
Fast withdrawal & 5 Star customer service! BitStarz considered The Best Cryptocurrency Casino, a Truly 'Provably Fair' casino.
Hi there, Man, thank you so much for those kind words. It's a pleasure to have you in the casino and if there's anything you feel we can improve on, let us know! :) Olle
This is my favorite casino. Great customer service and great games.
Hi there, And you're one of our favorite players! Thank you for giving us such a fantastic review :) Olle
Easy to navigate, good customer service and good variety of games
Nothing, everything about the casino is easy. I like it a lot
Hi there! Thank you so much for the lovely words and I'm happy it's all positive in terms of the experience you've had so far at BitStarz! Is there anything we can improve on in regards to the 6/10 rating? Was just thinking if there's something we can do to get a 10 next time? :) if there is, let us know and we'd love to listen to your feedback :) Olle
Good selection of games, excellent customer service and regular bonuses
Hi there, Thank you so much for appreciating all the games, bonuses and the service from the guys :) We can't thank you enough, and let us know if there's something else we can do :) Olle
Great selection of games to play from, awesome live support also happy to assist and fast payouts
Hi there, You're the awesome one! Thank you so much for the nice words :) If there's anything we can improve on, let us know :) Wishing you an awesome day! Olle
MY FAV... Great games and Support team is the best very polite and always are quick to solve any issues
Nothing bad to say, love BitStarz Casino so far no problems
And we love you, Djohjoe! Nothing beats waking up in the morning and seeing such an amazing review. We're humbled and grateful :) you're awesome. Thank you so much for that, and let us know if there's anything we can do to improve :) Olle
stable casino
bit coin
vast range of machines!!!!!
not in australia anymore
limited deposit options
fake chat service
Hi Kathyy! Great to hear from you and that you like our wide range of games. We do our best to add even more of them as they become available to us :) so we'll keep on getting more! I'm sorry you feel the deposit options are limited as we do offer quite a few ones for your country. I can also guarantee that our live chat agents are 100% verified humans :). Perhaps there's a mixup somewhere? Let us know if you need anything! Olle
The selection of games is great - this provider really has all of the online casino games! Withdrawals were super fast (one took 5 minutes! Amazing!). The casino platform loads well and it’s easy to switch between games easily without too much loading issues.
The ID verification process was cumbersome. They continued to ask for more documents, some of which I believe aren’t necessary to establish identity, deposit and withdrawal. A bit intrusive.
There needs to be more withdrawal methods for Canadians.
Hi there! Thank you so much for the kind words :) I'm sorry your felt the verification process was a bit intrusive and I totally understand that it's a bit uncomfortable providing a bunch of documents. I can assure you however, that we do not ask for more than we need to, and we do have an obligation to our license issuer to collect the relevant documents to confirm their identity, as per their guidelines. I thank you kindly for being so patient with us! As for the withdrawal method for Canada, we hear you and we are working on it! Wishing you a fantastic week forward, Olle
Lots of games
Decent promotions
Good bonuses
Perfect
Takes longer than expected to withdraw winnings
Withdrawals are NOT unlimited as they state on their site
Hi there! Thank you so much for the kind words :) Sorry that you feel that it took longer than expected to get the winnings. As soon as your account is verified, we process all withdrawals within 10 minutes. As for the withdrawals being unlimited, they actually we are and if you ran into any issues, kindly PM me so I can look into what happened there. Wishing you a fantastic start of the new year! Olle
Good variety of games, support is instant 98% of the time and bonuses aren't given out willy nilly. So when you get one its actually worth the play. Promotions were ok, not many deposit bonuses
Only 1 dislike that i have and its the sole contributing factor that i choose to close my account indefinitely. I understand the nature of wagering and that there are times losing streaks will go on, but the total amount i wagered as a member for over a year was multiple thousands in excess of $7000 approaching $10000, unfortunately my losing streak lasted and showed no sign of turning for the whole period i was a member. The amount of money i deposited compared to anything that resembled a win was just not an acceptable win/lose ratio, in terms of a bricks and mortar or online casino offering. I have played a number of casinos online and i just haven't experienced a losing streak for the length and dollar amounts ever. As bitstarz is one of the few online casinos i am able to play in Australia since new legislation was introduced, i continued with the hope that maybe i just was on the losing streak of a lifetime and yes its possible i was but i cant continue to justify my wagering when there are no signs of winning. Bitstarz offers everything expected of a professionally run online casino, but my experience was a statistically improbable and continued loss that left no fun in the playing.
Hi there, I'm very sorry to hear about the losing streak you experienced and regardless of what one might say regarding the games being random and whatnot, I know it doesn't make things better when you've lost a lot of money. With that being said, all the games you'll find on BitStarz are issued by a third party game supplier with certified Random Number Generators in them, hence all the games are fair. That's why we cannot pull a lever to make sure you win, or lose. Neither would we want to either as it would take the excitement out of playing casino. Sometimes we win and sometimes we lose. With all this being said, I wish you a Happy New Year and that you get lucky wherever you choose to play in the future. Also, remember to never play for more than you can afford to lose. Kind Regards, Olle
Excellent service, quick withdrawal, random bonuses. Love this site highly recommend
You, you are awesome! Thank you so much for the kind feedback :) Olle
Good chat and email support, very prompt
Great game interfaces, very few dropouts
Good range of games
Good casino overall
Authentic live gaming streams poorly, even with best internet connection (though may not be unique to Bitstarz). Other platforms are good.
Withdrawal methods very limited for Australian players, can take a few days (bank transfer) depending on withdrawal request timing.
Withdrawals not unlimited as suggested (see T&Cs) . Luckily (or unluckily) haven't had to encounter this issue.
I like all in this casino. A good service, a good games and above all a huge respect.
For me the best casino in the world of the internet.
Thanks for all !!!
I can not say anything bad about this casino. Simply spectacular!
Excellent Casino very complete, very just the ASKGAMBLERS AWARDS, among the highlights aspects:
1-Excellent Interface (UI)
2-Great Variety of Games (almost all providers)
3-The best offers of Bienvenidas
4-Rapido Deposit and Quick Retirement
5-Many deposit methods
6-Excellent technical support
7-Very Safe and Reliable
among others
Recommended 200%, prove it you enjoy it.
I really like the games selection I have had some really great win at this casino thanks heaps.
I dislike waiting for my withdrawals it says that they pay out within 10 minutes but I'm yet to see a payment come through any less than four days yet.
- huge selection of games, also old favorites
- super-nice staff
- super-fast and reliable payouts
- great bonuses
- top notch site in every way possible
- nothing, on the contrary, I love playing at this casino
- Quickly withdrawals
- Lot of currencies and lot of providers
- Support is really good
- More bonuses for depositors
- Maybe a lower wager (35x)
Signed up to Bitstarz in the intent of reviewing it (not a paid review) for AUSTRALIAN players!
The Casino is very neat easy to navigate & all in your face no hidden catches,
-Great Selection Of Games
-Great Sign Up Bonuses
-Decent Range Of Deposit/Withdraw Options
-Almost Instant Withdraw Via Bitcoin (no documents required)
Like most casinos you can opt out/forfeit the bonus but initial deposit must be wagered 1x before withdraw
(I recommend taking up a bonus just to test games, before deposit bonus is fully spent forfeit and play normally with deposited funds).
That Games from local pubs/clubs of Australia are not on the site, but can't have it all.
Compare BitStarz Casino to Other Casinos
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.