AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Bitstarz is strong and shows many other big operators how to run an online casino. Especially the handling, i.e. the quality of the customer support, has suffered a lot at online casinos in recent years. Which can only be attributed to the mass of newly acquired players. Bitstarz does not seem to be affected by this to me. For years, I have experienced a very friendly approach and the feeling of being perceived as a human being.
To the casino: The game selection is very good. However, I just miss game providers like Merkur and Stakelogic. But that is something I really can live with.
The promotions are constantly coming up with new things to keep both low rollers and high rollers entertained.
There is hardly anything negative on Bitstarz Casino. The only annoying thing is that they still use bonus turnover conditions on cash rewards and on winnings from free spins offers, which hopefully will be abolished soon.
I decided to register when I got a promo code for free spins. Received them, scrolled and won very well. By that time, I already knew that I would need to wager the bonus. I was afraid that I would lose more, but everything worked out. I felt the excitement :) I've already withdrawn about 2k, I'm not going to stop.
I really enjoyed the experience of playing at bitstarz casino. Great selection of games, fast payouts, very convenient. I can recommend it not only to experienced players, but also to newcomers.
A good online casino., Slots have a free and paid mod., The support service helped to deal with the withdrawal of money, I often play on different sites and this casino is my favorite, I recommend you to play
The games are awesome and I believe it is very easy to use and the bonuses are great I absolutely love this casino and would recommend it to others. it truly is an awesome
Sometimes the certain game freezes up and then I'll have to get spins to another game and it can be a pain but other than that I think that is about it on and if like to win lol
Very nice gaming experience, easy to deposit, withdraw, fully satisfied. I usually play a few hours after work, just to relax and I can recommend it to all the new or experienced players.
Not so many bonuses, I know that other casinos offer more promotions to new players. In general great, no worries at all, try it for sure, all should be great.
I like how I find random free spins in my account especially when I'm stinging for a poke and have no money at the time so it's definitely a bonus when I go check it could have better promotions but overall I'm happy with their site and do recommend it to friends if the chat about pokies comes about
Fast withdrawal, fun games, wide variety, amazing customer support, the best place to play, and have a good time. thumbs up for the team. Fast loading and no lag
Not much really could have more bonuses, overall great place to spend your time and not worry about your money. Verification is a breeze. nothing to complain about
I've only been playing for a short time but it has never let me down. Their support team is lovely. Wide range of games and very good design, would definitely recommend playing this casino.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Fastest Payouts i've ever seen at a Online Casino, made a LOT of withdraw requests over the Last year, the average Cash-Out Time was ALWAYS under 10 minutes!
They have good and pretty fast LiveSupport, and if you play here frequently you'll often get 10, 20 or even 30 free spins credited every few days. Good amount and selection of slots and many deposit/withdraw options.
The minimum withdraw amount of 50€ is not ideal but it is something that i can live with. 🙂
Also i had a few Problems with some pending/unprocessed deposits from the past (they were actually either not finished by me OR canceled by my side) that falsely have been added to my weekly/monthly deposit value amount in my gambling limits , even if the money was never really deposited to my account in the end. This caused reaching my Max. Deposit Limits and I was Not able to play a few days, which was sad but, again, nothing serious to worry about