Page 13 – Player Reviews for BitStarz Casino
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Players expressed dissatisfaction with the relatively high minimum withdrawal amount and the complexity of some bonus conditions. Additionally, there were complaints about account blocks and slow responses from customer support when significant winnings were involved.
Top Reviews From Our Players
I've been playing at Bitstarz for quite a while, I really like the speedy live support and rapid withdrawals. The layout game spread, so easy to navigate where i want to go. When I'm not expecting anything I get a very kind email offering me a few free spins. I'm treated incredibly well at this casino. The manager Nick, always has a kind word also. Great place to play definitely. Loyal player.
When I just become a casino player I asked a lot of questions the live chat guys were a little short with me rather rude actually but I told them how it made me feel, and it was quickly rectified. The bonuses aren't the greatest here but who really plays with them anyways?? I mean the restrictions that come with bonuses bite so no big deal.
I love playing in this casino. I made few deposits and won something pretty quickly. Wanted to check for withdrawals, and they were fast, which made my day. Good support as well.
A few times some of the games stopped loading, which made me wait untill it was fixed. Other than that I do not see anything to complain about. Nice casino.
All my payouts to date have been paid to my Skrill card within minutes of requesting them. No casino has paid out faster in my experience. And I have played at a huge amount of them.
They have a great games selection, access to progressive jackpot slots such as MegaMoolah, customer support is rapid and very good, and bonuses are endless with minimal playthough requirements (e.g.: 10x - most other casinos are at least 35x).
Don't be put off by the association with bitcoin, you can play here with cash in just the same way as you can with any other online casino.
I would like to see Pariplay games being made available, particularly Atari Asteroids and Froots ( which are very similar, just different graphics). This isn't considered a negative however, just a recommendation to get these games to sweeten the casino even more!
The customer service is excellent. Payouts are fast, Really love thé game and bonus game. There is a lot of game from différent provider and this is very nice
Minimum déposit is too high and not much free spin They dont give much to loyalty customers, not a lot of great bonus to thank us for spending money here
The best security members account. Best fun,games,bonuses . Never boring, in this Casino always you can find something new and interesting. ;) AND you can be always sure and no worried about winnings!!!
The promotions are very attractive. Excellent attention in live chat. Payments via skrill are made instantly. I will continue betting here because they build trust and have good game providers.
Very nice casino dozens of games from every providers. Very nice website layout. Too many payment methods. I got alot of Bonuses. I am very satisfied with customer support.
Cannot fault these guys at bitstarz! Great games, fast payouts and simple live chat option if you need it. Will always be a depositer with this casino
Phone number would be ideal as its nice to chat to a human occasionally if something needs to be escalated! And maybe a poli deposit option too which is ideal for Australian players
The best website in the world, fast cash out ever within a minute.
Friendly live agents, many slot-machines providers, its the best of the best so far
I like very much to play casino games. Specially play lighting roulette live game.
The profit could be grateful. Its really fun game. There are a lot of slots fim machines. I like very much to play Wolf.
Its easy and I have luck when I player it.
The withdrawal option for me is only accepted if I choose deposit bitcoin option. But, its not a great problem.
I understood that is necessary to attend the know your customer rules of bitzstar on line casino.
Great selection of games, super fast verification and withdrawals, reasonable wagering requirements, tons of bonuses and free spins.
Support is also really fast and responsive.
I love everything about bitzstars I've been a loyal player for a while now and had some really good wins helpful on chat winnings are all paid and paid on time I couldn't say anything bad about this casino.
The only thing I dislike is the change in minimum deposits it would be nice if it was $5 Or $10 other than that there's not much I can say about bitzstars.
I have to give them some praise with their live casino, many blackjack and roulette options to choose from. They also accept both crypto and traditional money, I guess that brings in the crowd.
I said I will try playing here for about two weeks or so but I don’t think I can stay that long. First of all, confusing page. I was in the table games and tried to look for yggdrasil table games only and what they gave me is every game by yggdrasil even the slot games! They can also do better with their sorting, etc. Scrolled down their slots section and I think they are not displaying every slot that they have! Maybe it’s just me but they could work on the site being more user friendly
Up to date games, reasonable wager requirements ts heaps of bonuses for playing! Very fast payout, one of my fav casinos :) I was very surprised at how quickly after requesting my withdrawal that it was in my account. Great customer support friendly and helpful
My only complaint is that there is only 2 options for currency and no paysafe card option, apart from that I dont have anything negative to say, top casino for sure!!!
Played probably on 80+ online casino's after my second day on this site best I've seen so far. I have never seen documents be verified so quickly - 30 seconds after upload. Withdrawal was immediate literally. Tons of games, friendly customer service, nice interface, good bonuses. Solid
Fastest cashouts in the industry and best choice of games. Excellent customer service, very personable and helpful and they have some real nice bonuses all week long.
Some of the losing streaks are way too long and it's easy to lose your entire deposit regardless of playing method. Pretty frustrating but they do ok with second chance bonuses, when they do give them out.
Hi man! Thank you so much for that awesome review! :) I'm sorry to hear about some losing streaks you've had, and I hope the luck turns around soon. As you probably know, we cannot control the outcome of the games, but I hope that you'll experience some winning streaks soon! Once more, thank you for this awesome review and have a great day :) Olle
BitStarz caught my interest because I read that it was an award-winning casino. This casino has a lot of developers, they have the most famous ones like Microgaming, NetEnt etc. I played over twenty slots on their site and I enjoyed it. Most of the slots that I played here have famous titles.
I have troubles sometimes when I’m playing at my MacBook, it has lags and delays. I hope they’ll fix this because it’s giving me a lot of hassle. One thing that they should improve is their bonus and promotions. It is so poor because it is very hard to win. Plus, the withdrawals are also slow and it takes time for me to claim my winnings.
I nominate Bitstarz casino simply because it has awesome games and the best software like microgaming and netent and betsoft. You can play and win lots of moola on immortal romance and starburst and wild wild west. I recommend playing wild wild west the train heist.. Has lots of free spin wild features so go and play at Bitstarz casino
I highly recommend this casino. I cant say that i always win when i play here but they always have a bonus to give me a second chance which i think is really fair. All transactions have been pretty fast and the support had always been nice and helpful.
There's nothing really that i can think off.
Its been such a good experience playing in this casino!
Chocobums! Love the name btw :) Thank you for taking your time to write such an amazing review of us, we can't thank you enough for that :) If there's anything you feel we can improve on, just let us know. I wish you many nice wins in the future! Olle
The support is very reactive and the problems are dealt in a professional way. The game offer is large with all the main providers of the market: Netent, etc.
The website is sometimes a bit laggy on my MacBook, the big withdrawals can take some time while the minor withdrawal are processed in an impressively short period of time.
Hi Vela! Thank you so much for reviewing us :) When it comes to the lagg, please contact support so we can perhaps troubleshoot and find a solution :) when it comes to withdrawal time, we do not prioritize depending on size of withdrawal and they're all done as they come in (as long as the account is verified). Olle
Thanks to the guys who work in Bitstarz Casino! The verification process, to my surprise, was very fast and the withdrawal was almost moment. The casinos which don't have such an optimized verification process like here, it`s unbearable for me, I hate that. It is hard to argue with the casino where the first bonus is very honest and simple. The site is huge, but there is no problem with that. You can easily find everything you need. Speaking in general about the chat option, I can say that they are instant. The support will answer any queries, and they do that immediately, just in few minutes. That`s also good for them. I`ve got some small problems with the withdrawals in my local bank, that`s why I will give them 8/10. I think it is fair. But, still, I recommend them to other gamblers. Good luck.
Hi there! Thank you so much for the kind words :) I wish we could persuade your bank to accept the money faster, but yeah, it's a bit out of our control I'm afraid :( Oh, and I think you picked 6/10 instead of 8/10 as far as rating goes here. No worries, it's not important, your kind words is what matters! Olle
Fast withdrawals - withdrawal generally approved within 2 hours and in my account 2 days later, they have a good game range & reliable platform. Some games not available to Australians, but that's not the casinos fault. By far my favourite casino
Bonuses are poor, some 200 free spin bonuses only equate to $18 and very hard to win anything at 9 cents per spin, also only match bonus is 50% on a Monday which is average.
Hi there :) Thank you so much for the kind feedback! When it comes to the result from free spins, it all boils down to luck. We cannot control the outcome of any spins we give you :( As far as the Monday Reload goes, we have plenty of other bonuses as well, including map quests, Wednesday free spins, Friday loyalty bonuses, free spins drops, second chance spins, etc :) Just check out our Promotions Section of the page so you don't miss out! Olle
This online casino has good game variety to choose from and good bonuses and weekly cashback. Good choice of deposit options as well. Not much more to add.
Why is it whenever you win a decent amount eg over $500 withdrawals always take a lot longer to be processed(24 hours +) but anything under is nearly always processed with in 1-2 hours. This is very poor form.
Hi there, Thank you for reviewing us! We don't prioritize lower withdrawals over big one, they all get treated the same :) I'm sorry if you experienced this, but as long as you have all documents we do withdrawals within 10 minutes on average. It could be the case that you caught us out of bank hours and you requested a bank transfer :( in those cases the withdrawals take a bit longer. Olle
Thank you guys! Almost moment withdraw and very fast verification process! I hate casinos which don't have such optimized process like you guys have!
Alexpin, You're the best! Thank you so much for the kind feedback :) Olle
Very happy with Bitstarz and I can see it winning awards easily. Hard to argue with a casino that guarantees you withdrawals in 10 minutes. Simple honest first bonus and this is a huge site that is easy to find what you want and play. AG coin worked for me as well.
Hi Billy, Man, I can't thank you enough for taking your time to write such kind words here about us. If there's anything you feel we can improve on to get 10/10 Starz in the future, let us know :) Until then, may your dreams be big and winnings bigger :) Olle
Good variety of games, one of the few remaining platforms for Australian players. Generally the chat option is instant and support answers immediately any queries.
Agree with previous review that bank withdrawals are too slow, and this is not bank’s delay, but bank transfers are held pending for days with Bitstarz. This should not be the case with current transaction technology. Once approved within one hour, the transaction should be fully processed and on its way with payment provider. Delays always cause frustration to the player and are unfairly in favour of the casino.
Hi Dave! Thank you for the kind words. We do process the bank withdrawals normally within 24 hours. The reason for this is that a payments team has to send the bank withdrawals whilst the other withdrawals can be processed directly from support. If it would be the case where a withdrawal is pending for a long time, it would be one of the following reasons most likely. That it was over the weekend (as no bank withdrawals as processed during this time) or that we didn't have all your details and documents to be able to verify your account and send the funds. We take a lot of pride in the withdrawal time, and it's one of the reasons why so many players choose BitStarz. I completely agree that bank withdrawals are not the fastest option, and in my honest opinion, I would recommend picking a currency where you wouldn't have to use Bank Transfer as withdrawal method, such as crypto currencies. If you need any help with acquiring crypto currencies in your country, just hit up support and they'd be happy to help out :) or just reach our to me here. Olle
I like everything about Bitstarz Casino, it has a wide range of games and are very interesting and fair, the User interface is the best out of all casino so far making it more enjoyable to play. Most of all, very excellent support staffs who are always on alert to assist immediately, well done Bitstarz. Transactions are handled professionally and made sure customers are satisfied and pleased, not at anytime had an issue with my deposits and withdrawals. Another job excellent done by Bitstarz Staffs, thanks for tirelessly keeping us your customers happy and always in excitement when playing on Bitstarz.
Nothing to dislike about Bitstarz, I recommend Bitstarz Casino to all online gambling fans that Bitstarz is 200% the best online Casino you would ever come across.
Hi there, It's not always we get such an incredible review, and I can't stress enough how much it means to all of us at BitStarz when someone such as yourself is taking time to write such nice feedback. I'm sure you have more important things to do than go to a website and write a review about a casino, but yet you did, and that's absolutely amazing. It's a very humbling experience, let me tell you, and it makes us want to work even harder to make sure we keep on offering a fun and positive gambling experience. From all of us at BitStarz, thank you! Olle
Interface is bearable. It has a mostly working search function for the slots and table games. Funnily enough the deposit button(green) is a lot easier to find than the withdrawal button(clear).
Withdrawals are verrrry slow. For bank transfers as you can't use Australian cards, you have to be beholden to the payments team who only work 9-5 CEST Mon to Friday. This means that if you request a withdrawal Friday you may not see it processed by the payments team until the following Wednesday. Then you may have to wait an additional day for the money to actually show up in your account. To make matters worse as they don't have money they allow players to play from and because you are forced to use this bank method there is a hidden international transfer fee for everybank of about $25 for every transaction. eg. when you think you are withdrawing 500 it is actually 475.
Unfortunately they are more than happy to take as much of your money as they can instantly, but when the shoe's on the other foot and you inquire about a withdrawal that his been sitting there for 3 days they just give you the usual scripted "payments team will process...you have been queued...up to 3 working days to process." That 0-1 hours withdrawal is an outright lie as you can't withdrawal to all or any cards instantly but again, they're more than happy to take it instantly.
Also, if you happen to deposit a large amount like 500 and after playing down to 400 and win 1000(unlikely but can happen) you can't withdraw it until you've played through "wagered" your whole deposit!!! 500?! They claim this is for security, but I have a hard time believing that there isn't a better method of discerning the difference between a launderer and a genuine player. i.e. the amount of time they've played on the site and the size of the deposits, the amount of ID given to allow for withdrawal.
BEWARE!!! while delaying your withdrawal while it sits in a queue funnily enough you are allowed to "recall" your withdrawal request. This is clearly the casinos way of hoping that you get impatient, recall the withdrawal amount, lose it back to them and have to start this process all over again...This recall function should be illegal. It's completely unethical.
BEWARE!!!! DON"T BE FOOLED BY THE LURE OF BONUS $ or SPINS!
The deposit bonus's aren't sticky so if you deposit 100 and get the bonus 50 totalling 150, you can't withdraw anything until you've wagered 40x your bonus, in this case $2000!!!.This is also the case with any money you win during bonus free spins.
Other casinos have similar wagering requirements but this is only applicable if you go below the pure cash amount which would be below $50 from $150 in this case.
I've recently been offered some free spins...a meager 50, even though I've put through tens of thousands. However, when I tried to utilise these spins it turned out the provider these spins were for were doing maintenance so they were all unavailable. When I asked about this that is what I was told and was told to hurry up and wait and couldn't offer spins with another provider or offer me any compensation for my inconvenience.
All in all I do not recommend this casino to anyone. Especially not Australian players.
Hi there Andre, Thank you for your comments. You had a lot of feedback there, so let me go through them one by one. You've been a player with us for a year, and been a loyal one too I might add, so the notion that all things are horrible at BitStarz seems a bit odd considering the options available (as far as casinos go) and your loyal play. But I understand in frustration, things can get a bit out of hand. So, for the payments team, they do work around the clock. But banks do not. Hence when we talk about withdrawal time for bank transfers, we have to measure this by bank days, not any day of the week, just as any other casino (or business for that matter). As for the fee that you're mentioning, we at BitStarz do not take any fee for your withdrawal, but your bank might, hence it's always a good idea to have a word with them prior to assuming that we're trying to take out a fee when we are not. We still have a 10 min average withdrawal time, but that doesn't mean that all withdrawals will be in your account within 10 minutes. Bank withdrawals are the slowest option unfortunately, and that goes for all casinos out there I would assume. Personally I'd love to offer more withdrawal options, but some payment options are restricted to some regions, something we have very little control over (none to be honest). If you want the quickest withdrawal option, I'd recommend switching to BTC. We have some videos on our youtube channel where we list Australian exchanges and how to make deposits to BitStarz. You also mention our recall option for withdrawals, which is once more something that is available in all casinos I'd like to argue. If you are afraid you'll recall the withdrawal and play for the money, there are plenty of limits you can set on your account such as wagering limits. This would prevent you from recalling and losing the money back if you're afraid you might do so. You can find the limits options in your account settings and just reach out to support if you need any help. You'll have to forgive me, but once more, you've been a player for a long time with BitStarz and I believe you were a veteran player prior to playing here as well. Hence I find it a bit odd that you find the wagering requirements so high and puzzling. All casinos are pretty much offering bonuses and spins, and you have the option to take them, or not. We're not forcing you to take any spins, and the 40x wagering is very much in line with the most average of requirements out there. You also make it sound like you've never gotten bonuses at BitStarz, and we gave you 50 spins as a reward for depositing a significant of money, which is not true. You received spins as part of a promotion, but you couldn't play them as the game provider had maintenance at that particular time. We then exchanged them for another game as you didn't want to wait for the maintenance to be over. You activated and played all those 50 spins. Kind Regards, Olle
Nice lay-out, friendly staff, fast withdrawals....Been playing here for 2 years, until they enforced an unfair rule for table/livegames (evolution gaming) players...
Just recently they are now requiring a 10x wagering requirement for deposits for table/live game players, before you can withdraw.
example; if you deposited $100 and play $5 baccarat/blackjack hands, you need to wager 200x of $5 bets before you can withdraw , that’s if you get lucky and not lose before that. This is bad, so if you love table games such as baccarat or blackjack, roulette thru evolution gaming, I think this is not the casino for you.
I love bitstarz, but with this rule I am getting out fast...
Hi there, To be fair, I don't blame you. We had that rule in place as a security measure against some players with less than genuine intentions, and it was never meant that genuine players would be caught in the net so to speak. Your review was a wake-up call for us, and we always listen to our player's feedback. Hence, we've decided to change the rules so the players only need to wager the deposit once. I hope we can regain your trust and wish you all the best in whatever you choose for your casino entertainment in the future :) Kind Regards, Olle
I’ve made 8 deposits today lost everytime and haven’t received any kind of bonus or free spins for the deposits and that’s very disappointing:( I’ve been a very loyal customer I just think we should be credited more for it
Hi Justgowen, Thanks for taking your time to review us at BitStarz :) So, when it comes to bonuses, I think it's important to look from a larger time-span and check how much bonuses you have received in total from us in relation to your deposits. You're at 40% bonus money in relation to your deposits in your main currency and for your secondary, you're at 144%. Since you made your last deposit a couple of days ago, you've gotten 4 bonuses in total, 3 of which you have used and 1 pending while I'm writing this reply :) We can always argue what is a decent amount of bonuses in relation to what you're putting in, but I have to honestly say you're getting fairly compensated for your loyal play at BitStarz. At the same time, I of course let you and other's be the judge of that, and I respect your opinion :) Regardless, I hope you have a fantastic week. Olle
Compare BitStarz Casino to Other Casinos
Players appreciated the extensive game selection and the variety of payment options available, including support for multiple cryptocurrencies. Many also highlighted the fast withdrawals and responsive customer support as standout features of the casino.