AskGamblers Quick Overview
Editor’s View
From the moment you land on BitStarz Casino, you can see why it has won multiple awards in the last few years. The online casino is well-organised, making it easy for users to explore new or popular games, check ongoing promotions, or contact chat support.
The clean design without any clutter allows players to enjoy the latest games or tournaments from their desktop or mobile devices and get fully immersed in the games they love.
- No fees and instant payments for e-wallet and crypto players
- Dedicated crypto casino game selection
- Instant response on live chat and quick to resolve complaints
- Slower transaction times for Visa card and bank transfer payments
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BitStarz Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about BitStarz Casino
If there’s one online casino that’s consistently rated highly by both players and experts, it’s BitStarz. From first glance, you’ll notice that BitStarz is accredited by several trusted companies in the casino industry, including us. Not once but twice, they’ve walked away with a coveted AskGamblers Award for Best Casino and Players’ Choice. Moreover, we’ve certified BitStarz by awarding them our prestigious AskGamblers Certificate of Trust.
In our expert BitStarz Casino review, we will go into more detail about why this gambling site has such a good reputation. So, keep on reading our casino review for the full lowdown on their payments, games, support and more. Don’t forget to check BitStarz player reviews and comments to see what your fellow punters say about BitStarz online casino.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at BitStarz Casino
Wherever you’re spinning from, once you’ve created a BitStarz Casino login, you should be able to deposit, withdraw and bet in your local currency, using a payment option that suits you. As a BitStarz Casino real money player, you’re really unlikely to have to compromise when it comes to payments. However, this casino does seem to favour e-wallet and crypto players.
BitStarz crypto casino is definitely where it’s at. If you buy, bet and breathe cryptocurrency, you’ll love playing here. You’ll have loads of choice, zero fees and virtually no delays when processing payments.
You won't be charged any fees for depositing and withdrawing funds, regardless of your payment method.
Before your first withdrawal at BitStarz, you’ll need to complete their verification process as part of their licensing requirements. Crypto and e-wallet withdrawals are processed almost instantly, but it will take you considerably longer to receive your winnings if you withdraw via debit card or bank transfer. Players often make the mistake of not calculating the time for the casino to approve the withdrawal, so keep that in mind when looking at the speeds listed above.
If you want to sack your Visa card for the additional benefits that come with paying in crypto, BitStarz even has some recommendations for where you can buy Bitcoin to get started.
Games at BitStarz Casino
BitStarz Casino is home to a fantastic, high-quality portfolio of casino games, thanks to the volume of software providers and the diversity of game choices available. Regardless of your experience and budget, there's something for everyone, from online slots to the BitStarz live casino.
Alongside the usual selection, a section dedicated to Bitcoin games also shows you the titles you can actually play in crypto. Otherwise, you can deposit in crypto, but you’ll have to play in a fiat currency.
You regulars out there have probably already bookmarked your favourite games but, if you want to look for that game you’ve just discovered in a forum, you can use the responsive search.
If you’re just getting into gaming and don’t know where to start, you can easily browse by game type or provider, although it only lets you choose one provider at a time. Alternatively, and especially if you’re indecisive, you can use their random game generator. Supposedly, this picks a game based on your preferences, but we can’t attest to it not just being a gimmick.
BitStarz Casino’s Commitment to Responsible Gambling
BitStarz Casino is licensed and regulated in Curaçao so you might not find as broad a set of responsible gambling tools that you would at a UKGC-licensed casino, for example. Players have remarked that their deposit pop-up may sometimes appear even when you still have funds in your account. We didn’t experience this personally, though.
However, that’s not to say that they don’t offer anything. On the contrary, as you can see from the list above, they do take this side of things very seriously.
If you feel you are showing signs of problem gambling, BitStarz will allow you to self-exclude yourself from their casino. You can activate this or find out more information by contacting their support team.
They also assist you if you have a friend or family member who is also experiencing problem gambling. Further support options can be found in their ‘Play Safe’ section.
Customer Support at BitStarz Casino
This is another area where BitStarz shines. Even some of their most loyal customers will admit this hasn’t always been the case, but lately, they’ve stepped up their customer support game, which is available 24/7.
The easiest way to reach out is through the Bitstarz live chat. You’ll start with a chatbot that can help you with simple queries; still, a bot can only get you so far. The good news is that, as soon as you type in a question, you’ll be transferred to a real person.
All of the site’s customer support representatives have at least 3 years of casino experience, so you won’t find yourself speaking to a newbie who doesn’t know how to help you.
We got an instant response when we tested their live chat, and the ‘Support Hero’ was super helpful. The vast majority of players share this positive experience. You only need to see BitStarz Casino’s stellar complaint history at AskGamblers to know this is the case. After they help you out, you can even tip your support agent, which we’re sure you’ll be more likely to do if they give you a casino bonus!
Complaints
Read the complaints other players have left for BitStarz Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Shihada, Thank you for your review. Now, you've been a player for quite sometime, and during that time, we've always treated you fairly and with the outmost respect, and it's sad to see that doesn't warrant any better score than 3/10. Regarding your issue, naturally, all game related issues needs to be investigated by the game supplier, and sometimes that takes time. In a perfect world, it would be done instantly, but that's no the case. Now, we gave you a refund for that, twice actually. But you weren't happy until you would have gotten the potential win for that (which you calculated as being the highest possible if I'm not mistaken). Essentially, that's like betting 1 euro on a spin on Mega Fortune, and there's an error, upon you wish to have the jackpot amount for compensation as it would have resulted in a jackpot. I don't think that's a fair way to look at compensation in all honesty. Now, I sympathize with you as it's very annoying when game malfunction, but as mentioned, we've compensated you for this twice, and you're still not happy. With that said, I see you're still playing at BitStarz despite this 3/10 score. Which leads me to believe that's not your fair assessment, but rather a score given in anger. Olle
So far it's a good gaming platform. It's blocked in some countries but for me it's not a big issue. The selection of games is nice, it runs well both on mobile devices and desktop. The customer support is nice but (in dislikes)
I had sometimes issues with withdrawals. Though the support really does well in supporting you, and reassuring you, it doesn't help enough. But I got to mention.
I like this casino! A good list of providers is available here. Live chat is always available. My withdrawal time frame was about 30 minutes which is fast enough.
The country I live in now is blocked here so I can not play games. This is a large minus for me because I want to play in this casino in different countries.
After trying out this popular site for playing slots, I have mixed feelings about it. On one hand, the site itself is decent and offers a good selection of games. However, my experience with the withdrawal process was not great. It took a very long time for me to receive my money, which was frustrating. Additionally, the site feels a bit outdated and could use a fresh coat of paint.
In terms of customer support, the staff is polite and helpful, but I found their responses to be somewhat generic and not very personalized.
Overall, while this site is okay for playing slots, there are definitely better options out there.
Glad not only that I won but also that I got paid quickly! Also, I have to stand for their customer support: They are not only very professional but actually very willing to help. The bonus is quite good and so is the variety of games. I'm more of a live tables gamer but it's always good to have options.
I have been playing online casinos for many years. Passed all stages: ups and downs. The casino is really satisfied with this data. Passed the verification quite quickly, and received additional free spins for it. Decent selection of slots and games and, very rarely, good RTP. Good game everyone)
Everything was so cool in regards of slots, design is very colorful, I love that feeling of entering casino. Registration is very straightforward too.
Support member was an optimistic and polite one, but it doesn't cancel cash problem I stumbled across. Deposit and withdrawal services were so slow, maybe because of servers.
I only use cryptocurrency and can prove that they have one of the fastest transaction systems and a REALLY HUGE amount of games that allow you to use it. Nicely done!
I honestly really like this casino site for having some of the greatest games ever. I love the fact that there are a ton of games and I honestly feel like you guys should try it out to know what I am talking about.
My experience with this site is good. Recently I won 1000 euro. I did complete their KYC and I received all the money I withdrew within few days. The only thing I don't like is the verification time. It took 2 days to verify me
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The only serious option that is unique in bitstarz is there withdrawal amount with no limit and speed of withdrawal. Also they have a nice interface but is not empty of glitches. It's not easy to find games and some aren't available in live casino like pragmatic live.
I'm vip at bitstar. I have an issue with a software glitch between them and evolution that I was the only losing part after waiting 8 days of investigation they threw me of the bus and used there terms and condition to silence me.
They are very slow in solving issues and if you need to follow up they get very angry.