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Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive Offer

100% up to $2500 + 100 Free Spins, 1st Deposit

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 196 reviews
9.3/10
196 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation
StallCation

Bitguruz Casino Bonuses

Check out other Bitguruz Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
10 Free Spins
Category No Deposit Bonus
Free Spins 10
Free Spins WR 30x
Exclusive Offer
100% up to $2500 + 100 Free Spins, 2nd Deposit
Category Match Deposit Bonus
Minimum Deposit $35
Wagering Requirements 30x(d+b)
Exclusive Offer
100% up to $2500 + 100 Free Spins, 3rd Deposit
Category Match Deposit Bonus
Minimum Deposit $35
Wagering Requirements 30x(d+b)
Exclusive Offer
100% up to $2500 + 100 Free Spins, 4th Deposit
Category Match Deposit Bonus
Minimum Deposit $35
Wagering Requirements 30x(d+b)
Exclusive Offer
12 Free Spins
Category No Deposit Bonus
Free Spins 12
Bonus Code: ASKWINTODAY
Exclusive Offer
520% Match Deposit + 300 Free Spins
Category Welcome Bonus
Minimum Deposit $40
Wagering Requirements 40x(d+b)
Exclusive Offer
400% up to $5000 + 220 Free Spins, Welcome Package
Category Welcome Bonus
Minimum Deposit $33
Wagering Requirements 40xb+3xd
Exclusive Offer
300% Match Deposit + 200 Free Spins
Category Welcome Bonus
Minimum Deposit $33
Bonus Code: ASKSEASON
Exclusive Offer
100% up to $5000 + 100 Free Spins
Category Welcome Bonus
Minimum Deposit $30
Bonus Code: BESTDAYTODAY
Welcome Bonus
100% up to $1000 + 100 Free Spins, 1st Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unreasonable KYC Delays and Withheld Withdrawal

I am filing this complaint because the casino has been delaying my account verification and withholding my withdrawal despite my full cooperation throughout the entire KYC process.

I have provided every document requested by the casino, including proof of identity, bank statements, proof of address, employment contract and additional documents regarding the source of funds. Every time I submit the requested documents, I am informed that they have been reviewed successfully, only to receive another request for different documents afterwards.

I have withdrawn 2 times before that, 500€ euro per transaction using my Skrill account. Then they cancelled my withdrawals, explaining that I need to provide more info to the KYC department and that is where the delayed process started.

The timeframe they gave was 5 days for the full process (typically they said) after that they said up to 5 days (5 working days) for one document, I waited and yet no one responded after I sent the last document and they are delaying the process for no reason, without giving any explanation.

After that I contacted the so called “ Vip manager” , the chat support said that only she could assist me in similar case, but I didn’t get the proper help from her as well.


I have fully cooperated with the verification process and responded promptly to every request. However, the casino continues to prolong the process without providing any clear explanation or timeframe for completion.

I have not used any bonus funds. All deposits were made using my own money and my gameplay was conducted in accordance with the casino's Terms and Conditions. The casino accepted my deposits and allowed me to play without any issues. The problems began only when I requested a withdrawal.

I believe the repeated requests for documents and the unreasonable delays constitute an unfair practice designed to postpone or prevent legitimate withdrawals.

I respectfully request that the casino complete the verification process immediately and process my withdrawal without any further unnecessary delays unless there is a specific and justified reason communicated to me in writing.

I am willing to provide AskGamblers with copies of all correspondence and the documents previously submitted to the casino if necessary.

I am sending screenshots of the mails I sent and received.

Thank you for your assistance I hope you can help me resolve my case and access the withdrawal option to my funds.

Chart Pointer
84h left
€7,100
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 5 / 5
Avg. Amount $1,025
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player Rating
9.3/10 196 reviews

Top reviews from our players

Bitguruz is the best online casino; it's easy to register, easy to make withdrawals and deposits, and it has a very good interface.
It has the best bonuses with or without deposit and very good promotions.

I like how you can navigate to a page that lists specific online casinos that offer welcome bonuses without having to make a deposits. This helps me alot and saves time i could be using at the tables. Also I enjoy the simplicity of the website layout.

I think that it's boring as far as the themes and layout but other then that not much to dislike about it. Oh I suppose it's a bummer that I can't find specific casinos that carry specific games such as "crash"

Fast, instant crypto payouts are great. The game selection is huge and customer support is quick. High bonus wagering (45x) is a big con, though.

The main drawbacks are high 45x bonus wagering requirements and no The main drawbacks are high 45x bonus wagering requirements and no dedicated mobile app; browser play only. Account inactivity fees also apply.



dedicated mobile app; browser play only. Account inactivity fees also apply.

An extensive selection of games (often thousands of titles) from numerous top-tier software providers (like NetEnt, Evolution, Pragmatic Play), and highly valuable, user-friendly bonuses that feature low or no wagering requirements. This combination ensures maximum entertainment and fair value for the player's deposit.

While the extensive game library and full desktop features are seamlessly brought to the small screen, the current mobile layout does require a brief learning curve for new users to master, though a powerful search function helps mitigate this

The overall experience with Bitguruz Casino can be described as a blend of modern digital convenience, engaging gameplay, and a few areas that warrant attention for improvement. As an online platform operating within a highly competitive gambling market, Bitguruz Casino positions itself as a tech-forward destination for players seeking an accessible and diverse gaming environment. While the casino succeeds in several core areas such as interface design, game selection, and transaction speed, some users may encounter concerns related to transparency, customer support, or withdrawal policies, which can influence the overall impression.

One of the strongest aspects of Bitguruz Casino is its user interface. The platform embraces a clean, intuitive layout that allows both new and experienced players to navigate easily. Game categories are clearly organized, and the website loads quickly, creating a seamless experience on both desktop and mobile. The integration of modern graphics and responsive design contributes to a sense of professionalism and helps build trust among players.

In terms of content, Bitguruz offers an impressive library of games, including slots, table games, live dealer experiences, and specialty elements such as crash or instant-win games. The variety ensures that players with different preferences can find something enjoyable. Partnering with reputable game developers further enhances reliability and fairness, crucial factors for online gambling satisfaction.

Bitguruz casino is a place to gamble for me. Lot of no deposit bonuses also deposit ones, fast withdrawal and many more. Moreover there is a vast choice of my favourite slots. Truly recommended!

Bitguruz is great and awesome casino with plenty of games from different providers, my experience on this site has been awesome, and I have hade couple deposits also :)

Bitguruz is one of the best online casinos I've ever used. Trust them 100 percent. Great site, give them a try! From slots machines to classic casino games Bitguruz has it all! Fast withdrawal and seem less deposit methods make this the overall choice for me.

Super casino, as far as bonuses are concerned, there are always promotions, even those without a deposit, great 💪I recommend at least drying it out, no one will pay for it.

A cryptocurrency casino focused on providing games and bonuses to crypto players.​💰 Cryptocurrencies and Payments​Supported Cryptos: The casino supports several well-known cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, and Polygon.​Buying Crypto: While some deposit methods are not directly supported, you can buy cryptocurrency directly from the site via MoonPay.​Checks: Please note that transactions may be subject to AML/KYC checks.​🎁 Bonuses and Benefits​Deposit Bonuses: The casino offers new players bonuses that allow them to explore the casino’s offerings.​Cashback: There is both a daily and weekly cashback offer, where the casino will refund a percentage of the total losses for the day or the previous week.​🕹️ Game Selection​There is a wide variety of different games to choose from.​"Instant Win" and "Crash Games" were particularly mentioned, which are fast-paced. Examples of games mentioned were Limbo XY, Speed ​​Crash and Mriya. ​🛡️ License and Trustworthiness​There was no direct information about the casino’s license, which is important in assessing trustworthiness, immediately available in the search results. One search result mentioned the Anjouan Gaming license registry, but this does not confirm that Bitguruz Casino is licensed by it.

Critical note: For Finnish players, it is always advisable to check the casino's license (e.g. MGA, Estonian Tax and Customs Board) to ensure tax-free winnings and safe gaming. Crypto casinos are often licensed in Curacao, which does not guarantee tax-free winnings to Finland.​If you are considering playing at this casino, I recommend you:​Search the casino's website for information about its official license.​Read other independent player experiences, especially about the speed and conditions of withdrawals.​Would you like me to try to find information about Bitguruz Casino's license or the conditions for Finnish players?

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