Mark all as read

Settings

Notifications
Reviews

Bitguruz Casino

Bitguruz Casino
Welcome Bonus
Exclusive Offer

520% Match Deposit + 300 Free Spins

Our Rating CasinoRank
8.8/10
CasinoRank
Player Rating 193 reviews
9.3/10
193 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Mobile Apps
Android, IOS
Social Platforms
Telegram

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation
StallCation

Bitguruz Casino Bonuses

Check out other Bitguruz Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
12 Free Spins
Category No Deposit Bonus
Free Spins 12
Bonus Code: ASKWINTODAY
Exclusive Offer
400% up to $5000 + 220 Free Spins, Welcome Package
Category Welcome Bonus
Minimum Deposit $33
Wagering Requirements 40xb+3xd
Exclusive Offer
300% Match Deposit + 200 Free Spins
Category Welcome Bonus
Minimum Deposit $33
Bonus Code: ASKSEASON
Exclusive Offer
100% up to $5000 + 100 Free Spins
Category Welcome Bonus
Minimum Deposit $30
Bonus Code: BESTDAYTODAY
Welcome Bonus
100% up to $1000 + 100 Free Spins, 1st Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Cashback Bonus
Up to 20% Cashback
Bonus Percentage 20%
Wagering Requirements N/A
Maximum Cashout N/A
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 2nd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
100% up to $1000 + 100 Free Spins, 3rd Deposit
Minimum Deposit $30
Wagering Requirements 30x(d+b)
Bonus Percentage 100%

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Status solved Resolved
$240

Bitguruz Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,248
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.3/10 193 reviews

Top reviews from our players

Good casino, easy to use, good bonuses. Good customer support. Very helpful and an overall fantastic casino. I would highly recommend. Easy withdrawal process

Bitguruz is the best casino I've ever played at. Many games with high payout percentages. Fast payouts without any hassle. I recommend it 100%, fantastic.

They gave me 100 free spins no deposit and no wagering. Unheard of anywhere else. Also they are a vpn friendly casino which is a plus. Just starting so we will see.

Needs more games and not too much I can say that I dislike about this particular online cryptocurrency casino. I have to explore a little more and win a few times.

Love the games. Huge selection now and new games are frequently added. Super fast cashout times. Customer service is awesome and available 24-7. Really enjoy playing here.

I haven't been playing with this site for very long. They seem to have some good games. As I play more and gain experience on withdrawing I will update as I go! So far, great customer service, they seem to care about their customers and good selection of games.

Honestly one of the best and most fair casinos to play with. Always a positive experience! I mean there’s not a single thing to really sit here and complain about.

I absolutely love Bits Gurus Casino because it offers such a fun, completely risk-free social gaming experience online. The massive selection of diverse slots and table-style games keeps me entertained for hours, and I look forward to collecting my generous daily bonuses and participating in the frequent tournaments and events. It really feels like a vibrant community where I can enjoy the thrill of casino play without any actual financial pressure. The mobile-optimized platform also means I can jump in and play anywhere, making it my go-to choice for casual, engaging online social casino entertainment.

I really dislike the fact that BitGuruz Casino has a reputation for frustrating withdrawal processing times and unclear bonus terms, making it a stressful experience to access my own winnings. The lack of a comprehensive FAQ section also forces me to rely on customer support, which often feels slow or unhelpful when I have an urgent issue that needs immediate attention regarding my account or a payout.

I was impressed by the ease of navigation and use of the website. There are also several good offers, especially the 20% cashback. I think this casino is worth trying and having an enjoyable experience.

Very enjoyable to play. diverse games. impressive bonuses. highly recommended. When I started playing their casino games the experience was at its best. Extremely good graphics. Customer service is very quick and thorough in their responses. Deposits and withdrawals are instant with no hassle.

The best, I love it cuz’ they have a lot of slots many, and various, incredible bonus, and fast withdrawals, I don’t believe the easy way to win in this place

Im very happy with BitGuruz. They offer competitive bonuses and I always enjoy the fair but competitive gameplay. Im a daily player and it is by far my favorite.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.