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Bitguruz Casino is restricted in your country, please try these instead:

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9.9 /10 3
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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
9.3/10 149 reviews

Top reviews from our players

What I like about how it's easy and simple is the platform and it's NDP bonuses. Thank you Bitguruz.and can you guys Get more of BGaming games bc it games are pretty fun

So far I love it and can't really say what I dislike about this Casino. Comparing it with other Casinos I know. I would say Bitguruz on top. Keep up the good work, guys

BitGuruz has been an exciting and reliable gaming platform for me. The interface is smooth, withdrawals are fast, and the games are fair with great winning opportunities. I love how easy it is to navigate and place bets, and the support team responds quickly whenever I need help. Overall, it’s a fun and trustworthy place to play and earn. Highly recommended for anyone who enjoys gaming and smart gambling👍💯🫂

BitGuruz has been great so far. The site is easy to use, games load fast, and support has been helpful. I’m enjoying the platform and hope it continues this way

Hardly to say I have something I dislike about Bitguruz coz I have non most of the time they have welcoming offers and bonuses which can't find somewhere else

Nothing to complain about. Easy registration, fast deposits in many currencies, easy withdrawals. Large selection of games. Highly recommended. That's what I expected.

I was really impressed by the exclusive offers and rewards it provides. This app helps you invest your money wisely. It's also very responsive, has a great support team, and a beautiful home screen.

It doesn't support some languages, such as Arabic, nor does it support sports betting, especially football. It also doesn't support money transfers from some North African countries and seems to have limited providers. Also, I'm just starting to try it out, so I might be mistaken.

Its a fun place to play with many bonuses. Customer service is very helpful and friendly. I highly recommend them to everyone I play with. Keep it up guys.

These guys are TERRIFIC! The website is user friendly, Their customer service has been knowledgeable and accommodating. Most importantly I can trust them with my money -- This is the BEST place to play!

Nothing so far! Some online casinos offer unrealistic prizes and fake bonuses - only to waste your time & fail on every level. Thank goodness the folks at Bitguruz are nothing like those awful places!!

BitGuruz is truly one of the best casinos I’ve ever played at. Withdrawals are instant and always processed without any issues, which is something rare these days. 💸

The support team is amazing — always polite, professional, and quick to help with any question. You can really feel that they care about their players.

There are plenty of generous bonuses, exciting games, and real chances to win big! Every session here is full of fun and great rewards.

I like that the casino has a nice layout, you've got a lot of games to pick from, and the site functions without problem. Fast verification and a lot of deposit options to pick from.

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