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Betzest Casino

Player Rating 416 reviews
8.7/10
416 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints
What we like
  • Multi-bilingual Live chat available
  • Multiple withdrawal methods
  • Mobile friendly design
  • Easy game filters
What we don’t like
  • Limited software providers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betzest Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betzest.com
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints
Betzest Casino - Stalling my winning 33500 CAD
Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .
staus Rejected
$33526.65
Betzest Casino - Betzest is making verification of my account impossible
Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.
staus Resolved

Complaint Statistics

Resolved 49
Avg. Amount $ 1,779
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.7/10 416 reviews

Top reviews from our players

I like....
- Helpful, professional and friendly supporting employees
- The ultrafast website
- The big game library
- Feeling when I play (seriously a feeling YES I CAN! and it happens! more than once :))

I wish (don't want to create a negative point)...
- Europeans (german) can't use MuchBetter (don't know exactly why)
- Make skrill useable:
--Cant use skrill with my balance...

You can safely try betzest! Don't be shy. In the beginning, you don't need money. They offer a lot of free gifts to test all. If you are common with that (maybe a won for free and wagered) you can deposit as much as you need.

I love betzest!
Since Mr.Green kicked 20% of there royal members you can find a better place at all with betzest!

Greetings from David

One of the very best operators in terms of availability of exciting and entertaining games in the Internet. Generous bonuses. Customer support is always helpful and they know how to treat a customer. Fair verification and payment procedures. 10+++

Betzest is one of the most generously online casinos.
There are freespins, no deposit bonus, free bets .... every day!
The support is very nice and always looking for a solution.
There are so many games and providers, so I think everybody should find what they are looking for:)

There are not so many ways to make a deposit and also to make a withdrawal......
Maybe they will get more in Future
There is really nothing else for me to complain

The Casino are very amazing. The variety of games are extraordinary. The layout is easy to find game I want. Deposit options are ones I can use. Casino games are enticing. They give free spins and no deposit bonuses almost every day be sure to join the mailing list.

Support LiveChat is not 24h available
This site has to much sport...
And the Optik is Too smart
More free spins for Players no deposit
Bonus and without wagering requirements would be cool from time to time

I think the beztest casino is one of the best online casinos out there. I like the amount of slots because of the many game providers. What I also like is that you regularly get at least 10 free spins and sometimes they are not linked to any wagering requirements. The support always answers quickly and is also very friendly. All in all, I am completely satisfied with this online casino and can only recommend it!

The Casino are very amazing. The variety of games are extraordinary. The layout is easy to find game I want. Deposit options are ones I can use. Casino games are enticing. They give free spins and no deposit bonuses almost every day be sure to join the mailing list.

I love how simple the site is to navigate and their bonuses are one of a kind. I like the variety that is available to me that others do not over. Thank you for putting in so much effort for your customers.

- Very good promotions (advent calendar, ...)
- Fair wagering requirements
- Friendly customer support
- Many games available
- Live casino and sport betting available

- Live support just available from 9:00am
- Bonus must be claimed via live chat and cannot be redeemed automatically
- No overview on bonus progress
-

Betzest Support Team is very good. Very much freegames without a deposit every month. All slot games what I need is in the casino. No laggs no buggs very good.

Betzest has not so many deposit options as a german member I can deposit with much better or giropay, klarna etc. only paysave works at this moment. :(

Thank you for the bonus and free spins. The customer agent was friendly when I asked him how to activate. The slots are good as most casinos offer same slots. Good overview,

Only missed PayPal for deposit everything else perfect, if you would offer PayPal as deposit I would play more times because of easy handling this but Sofortüberweisung worked too,

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

iSoftBet Games Are Now Available at Betzest Casino
Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”

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