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Betzest Casino

Item: Betzest Casino
Rating: 1
Author: Bojana D.

Player Rating 416 reviews

8.7/10

416 reviews

Complaint Response 53 complaints

2 days avg. 53 complaints

What we like

Multi-bilingual Live chat available
Multiple withdrawal methods
Mobile friendly design
Easy game filters

What we don’t like

Limited software providers

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Betzest Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.betzest.com

Established

2018

Licences

Malta Gaming Authority

Company

Betomall Limited

Affiliate Program

Betzest affiliates

Languages

English, Finnish, German, Norwegian, Portuguese, Spanish, French

Casino Type

Instant Play, Mobile, Sports, Live Casino

Betzest Casino is an online casino where members will be able to enjoy a wide selection of games including slots, table games and sports betting. Players will be able to choose from a selection of gaming providers which include Microgaming, GameArt and Spinomenal. The site is available in several languages like English, Norwegian, Swedish and Finnish and the games can be played instantly through a web browser. Players can also enjoy their mobile casino. Betzest Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players or deposits from players residing in the United States. The full list of restricted countries can be found under ‘More Casino Details’. Players should also make sure that gambling is legal in their jurisdiction before deciding to register here.

Mobile Gaming

The casino also boasts a number of mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.

Security and Fairness

When it comes to security members will be able to play with ease. The casino uses a high level of encryption services which has been verified by COMODO Limited to help protect players personal, financial and sensitive data.

They also use a random number generator to keep their games fair and random.

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, iDEAL, Sofort, Giropay, EPS, Boleto, Skrill, AstroPay Card, PugglePay, SafetyPay, AstroPay Direct, Zimpler, PurplePay, Interac, Paysafecard, Rapid Transfer, Pay4Fun, Payz, MuchBetter, CashtoCode, Trustly, Klarna Instant Bank Transfer, Siru Mobile, Neosurf

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, AstroPay Card, Entercash, Payz, MuchBetter, Sofort, Paysafe Card, Rapid Transfer, Pay4Fun, Interac, PurplePay, CashtoCode, Trustly, Siru Mobile, Klarna Instant Bank Transfer, Neosurf

Withdrawal Fees

Withdrawal Limit

EUR 250,000 per day, EUR 500,000 per week

Currencies

Australian dollars, Brazilian reals, Canadian dollars, Euros, Norwegian kroner, New Zealand dollars, US dollars, Moroccan dirhams

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 2-7 days
Card Payments 2-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, GameArt, RCT Gaming, Red Rake Gaming, Spinomenal, WeAreCasino, SurGames, Pragmatic Play, Just For The Win, Playson, Booming Games, Habanero, Pocket Games Soft, Concept Gaming, Wazdan, Evolution Gaming, XPro Gaming, Iron Dog Studios, Foxium, Yggdrasil Gaming, Play'n GO, Big Time Gaming, Rabcat

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can enjoy a portfolio of video slots here a few different gaming providers which currently include GameArt and Spinomenal. Slots can be found in the casino lobby and players can easily view the newest games to be added or they can filter the games by each individual software provider. Players can have fun on some of their most popular games like the African Sunset Slot, Castle Blood Slot, Dragon King Slot, El Toreo Slot and Caligula Slot.

In addition to that members will be able to head to the casinos table games to enjoy another variety of classic titles. Players can place their bets on games like roulette and blackjack and poker games like Texas Hold’em available to play day or night.

Finally, members can also indulge in a variety of popular video poker games for anyone who prefers trying their luck with a hand of cards.

Sports betting and Live betting is also available here.

Live Casino

Now, players who enjoy the thrill of a live casino can also relax and kick back with a selection of games here. They’re hosted by friendly dealers and will be available through different intervals of the day giving every type of player the opportunity to catch up on their favourite games.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need assistance can use the casinos live chat facility. This is available in English 7 days a week between the hours of 9am until 12am. After 12am players can still use the live chat facility however it is available in Spanish only until 5am. Players can also email the casino for additional support.

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Complaints

Read the complaints other players have left for Betzest Casino. Learn more about complaints.

Show all complaints

Submit complaint

Betzest Casino - Delayed Payment and Restricted to create ticket or chat

I have had one pending withdrawal for a while I see is still pending, no way that I create ticket to support it appears to be "restricted to create a ticket" !! No live chat to ask them and no way also to send them emails. Gmail tell me that their support email doesn't exist or rejects my email so what's happening with this casino I don't know?

Resolved

€50

Betzest Casino - Support closed and cannot be reached, balance active

I opened an account about 1 week ago. Deposited 100 Euros and my current balance is now 2829,74 Euros.

I tried 2 verify my account but when I uploaded the required documents, I was told that there was a technical issue and I should contact the support line. I reached the live chat and was here asked to attach the documents to them and they would forward it to the financial department.

The day after I was unable to reach the live chat. It seems to have been shut down, and I cannot reach it from device or computer, logged in or not. The support mail registered on the site is [email protected], but it is not possible to write to this address as it does not exist. I also tried to send a mail to the support group when I was logged on the site, but it now say that I have been “restricted fro creating a ticket”.

It seems very suspicious that I am able to reach the live chat one day and the all of a sudden all contact is impossible.

I hope you can help me

Unresolved

€2829.74

Betzest Casino - Neverending verification

Hi. I have tried to verify my account with betzest since October of 2021. They have dragged it out and out. When I tried to withdraw again today they responded with rejection the withdrawal and "The documents and account are under review. Your account is being checked by our sportsbook risk team. You will be notified of the latest news." This is the same message I received when sending a withdrawal request 24.03.2022. I have sent them all requested documents months ago. I hope askgamblers can help me here.

Resolved

€6965

Betzest Casino - Game stuck after losing almost $2,000 and they won't help

I was playing Rome: Caesars Glory.

I put about $ 2000 in it when I finally got the bonus game, the game suddenly turned off there is no communication with betzest, instead of chat it sounds like a machine.

not only that, this game allows you to collect caesars which give you an extra bonus and I almost had 275 collect on a bet of $ 8-10 which will generate any win, i add photos and answer betzest.

I try opening this game on betzest from 10 different devices, searches etc nothing works.

lays that they are waiting for a response from the playson, they did not contact them at all, today they send email game works fine that's not work at all on my account!!

Resolved

$511.73

Betzest Casino - Stalling my winning 33500 CAD

Rejected

$33526.65

Betzest Casino - Delaying payment and verification

HI!

Betzest casino is delaying my payment and the verification process. First time I tried to withdraw 18.4.2021 and immediately got an email stating that I need to send a bank invoice containing payments to betzest finance team ([email protected]). Understandable so i sent them.

After this I wait 6 days without response so I decide to send a chat through their site asking about the verification and they just boldly answer "please wait for response" and closed the chat. 2 days go by and I get an email stating again that I need to send a bank invoice AND a selfie of me holding my drivers's license and a piece of paper writing BETZEST with the current date in it. Sooo I did that and got a response that the verification is on its way...

All this trouble and wait have taken 9 days now, and I still haven't got my 1000€ withdrawal back.

Resolved

€1000

Betzest Casino - EcoPayz withdrawal impossible, support not helping

They are making problems with the withdrawal of funds. Verified account, payment made by Ecopayz. I have been trying to withdraw funds to Ecopayz since April 18 and keep getting an error. Support still promises to fix the problem and wait patiently but nothing changes. In the chat, all they say is that the matter has been transferred to some department and that's it.

All necessary documents and screenshots have been sent.

Resolved

€250

Betzest Casino - Betzest is making verification of my account impossible

Could I get help from here regarding my verification process on Betzest? My phone number can't be verified as they claim they can't reach me when trying to call it, but on a previous encounter via their live chat they requested another number which I gave them. Then they said the same thing about not getting through to me but it later went through after much pestering on them to try to reach me, she asked for security questions which I answered all correctly and they said they would relay my messages to their finance team.

What is more than strange and suspicious is that they are saying they can only call me on the number I provided via email. That comes after they already called to that another number THEY suggested we should try. I have been called from out of the country (Nigeria) multiple times by my friends all over the world on same days they claim they can't get through and even provided them with proof that my mobile number is working perfectly. They suggested to contact my phone operator which I did and they told me everything is normal and calls abroad should work normally (as they have from my friends).

Also they have requested 3 months bank statements which I delivered immediately but those statements don't include postal code which my bank also confirmed is the case as I asked it from them. I had to go to the bank to get a reference letter that confirms my accounts postal code so I can send it to Betzest (which includes their current address) but they still didn't approve it at first place. Actually I don't know what the situation with that is at the moment as now the problem is with getting that phone call from them.

This has been going on for already like 1 and a half month and feels like they are only bullying me coming up with different requirements after another to get my account verified.

You can call me too so you could prove them wrong that my phone cannot be reached. I've told them to call at least dozen times and every time they claim they can't reach me. Then I tell my friends from abroad to try to call me and everything works like it should do.

I attach you couple of chats with them so you can see how it goes every time I try to contact them. And also there is my bank account statement where you see that postal code is not visible and also not available so I went to my bank to get a signed reference letter for them.

As a casino I don't have any complaints about them but this verification process has made me so stressed out.

Resolved

Betzest Casino - No withdrawal methods available

I've been trying to withdraw from my account for over 1 week. Initially it was refused because they said that the neteller was unavailable, then I asked for an alternative to withdraw they say that all forms of withdrawal are unavailable, but continue to accept deposits in those same forms.

I have € 2796 in balance, being unable to make withdrawals since 1 week, the department says it will resolve the matter but they don't say anything, and when I go to the chat the answer is always the same that I have to wait for.

I do not think it is moral to accept deposits but to reject payments by any method.

This is my problem, I can't withdraw in any way.

Resolved

€2796

Betzest Casino - 2751e stuck because of software glitch

Hi, I redeemed a bonus on Betzest and completed it according to the terms more than two weeks ago. However, the money got stuck as bonus money and I can’t withdrawn it.
Chat support says this is a software bug and promised that someone would be in contact with me by email. However I have not received any response or even a possible timetable for remedying the matter. When trying to send them email I always receive a reply that says I should contact chat support (who always says that someone will contact my by email).
It's now over 2 weeks since I contacted them first time of this matter.
Could you help me?

Resolved

€2751

Complaint Statistics

Resolved 49

Avg. Amount $ 1,779

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.7/10 ● 416 reviews

Top reviews from our players

olesenika777

6 years ago

10/10

One of the easiest to use site interface, an excellent set of slots from different providers. I like that the support is very fast. The bonus system pleases and it is always interesting to go back to the site to check what kind of offers. But the biggest advantage in my opinion is generosity and ease of withdrawal.

Smirfie33

6 years ago

10/10

Casino is a very nice casino to play on. I like the games. Lots of nice bonuses, friendly services. I like to play on the netent games. I love it so nice to play on this casino

Time frames for withdraws are too long. Can give more no deposit bonuses. Chats not always fast, waiting long time for them to chat back. Casino can be faster with the withdraws

RISTORANTE

6 years ago

8/10

Betzest is a pretty decent casino I tried out recently. I got some no deposit free spins at the casino after successful registration. The free spins paid small but the experience was fun so I decided to make a deposit and claim the welcome bonus. I like the casinos game selection, it's pretty wide and covers most popular game providers. I had to have a chat with support as the welcome bonus wasn't added to my account right away but in just a matter of a few minutes, the support had added the welcome bonus to my account. I had a really nice session with some of my favorite games, unfortunately, no withdrawals this time. However, they seemed to be legitimate and I'll play there again.

Low trigger amount for withdrawals to be paid in installments.
Curacao licensed, no player protection.
Games from rogue supplier Pragmatic Play.
Certain countries are restricted from use.

sneoeo

6 years ago

10/10

The site is easy to navigate.
Lots of good games and a lot of bonuses and free spins offers every Day
The support is friendly
I love to play here!!!!

There is nothing to complain about except that the live chat is not online 24/7. Unfortunately, Paysafecard from Germany cannot be used for deposits.

shoxxy

6 years ago

8/10

Fast and modern website. Really good game offers like Play'nGo slots. Support is fast and friendly and helped me with professional answers. Bonus wagering is OK.

They could be more payment options like Sofortueberweisung. Support chat is not 24 Hours reachable. They have no Gamomat Slots like la dolce vita or Ramses Book

geist4001

6 years ago

7/10

I think the offer of the games is quite good, then I have to mention the support I think is great. The bonus offers and free spins are activated promptly and without any problems. I think the bonus offer is generally very good. and a quick payment is also the case with the site

cruiseribk

6 years ago

9/10

I like the smart, not overloaded website, the FS and bonuses every week valid for a few days, the transfer between sport and casino. Fast Account verification and withdrawals. Rich set of games i love (book of dead, guns´n´roses, starburst, twinspin..)

The permanent message to verify the mobile number - even though it was done. No deposit and withdrawal via EPS or Sofortueberweisung. Maximal cashout for bonuses

Nanando

6 years ago

10/10

Really like casino because it has a good variety of games, slots and live casino.
New promotions always appear and feature us with free spins more than once a month.
There is always a doubling promotion or deposit amount and an interface is pretty flashy.
Note 9/10

The chat is not 24 hours and as I live in another country I end up having less time to answer. Support could have in Portuguese too. There could be more corner market at soccer games.

LehitoPL

6 years ago

10/10

- Fast contact
- a great selection of games
- sport and casino
- many payment methods
- In general, the casino offers a lot of nice bonuses

- No 24h Chat
- RTP is low for same game compared to some other casinos. In my experience I have seen some slot giving frequent bonuses but in this casino you will rarely get bonus in the same game
- No more disadvantages, the casino is very decent

kenzobo

6 years ago

8/10

I am very happy about the casino in Betzest. They always have promotions, with very good conditions for turnover. They have a great variety of slots and games, but also in the Live Casino. The support team is very very friendly. I've never had problems with them, when I had a problem, they were always here for me and helped me to solve it. I am very happy playing in Betzest.

Would be nice if the live chat had longer online times. I always find it very time consuming to have to unlock your free games via chat. The bonus conditions for free spins or the payout is often very low.

Betzest Casino News

Read all news about Betzest Casino, check for updates and stay tuned for exclusive bonuses.

Industry iSoftBet Games Are Now Available at Betzest Casino

iSoftBet has announced a new distribution deal as the online games supplier and aggregator, teams up with prominent casino and sportsbook operator Betzest.Big News for the PairAs a result of the new partnership, it now means that iSoftBet can integrate their online slots collection and boost the casino's current offering. The deal includes some of their most popular titles like Night Queen, Super Diamond WIld, Vegas High Roller, Euphoria, Lucky Stripes, their European Roulette table, and lots more!Operating under an MGA licence, players at Betzest Casino will now have access to an extended game portfolio thanks to the addition of popular titles from iSoftBet.This is just the latest on a string of commercial deals for iSoftBet. Other recent partnerships have seen the online games supplier expand their global footprint, cementing their name as a renowned games developer and content aggregator to the iGaming industry.“We have started the year strongly by signing several key strategic deals. Partnering with Betzest is another feather in our cap and we are excited to introduce our diverse and entertaining content to their player base”, said Lars Kollind, Head of Business Development at iSoftBet.Also commenting on their partnership, Marius Filip, Founder/CMO at Betzest, said: “We are happy to conclude another partnership, this time with leading casino provider iSoftBet. We have listened to our players and with this stunning addition, we strengthen our offering in priority markets.Filip added, “We trust that iSoftBet’s innovative and traditional themes, games and gamification features will play an important part in taking the Betzest casino to the next level. We are pleased to welcome them to the Betzest family and look forward to working with them closely for many years.”