Betwinner Casino

Have been trying to withdraw my funds from my account for 4 days but without success. I will ask you to solve my problem immediately. When I submit the withdrawal request it is initially approved and after a few minutes, I get a message that it was rejected by the operator.

The next step you did to me is a new trick, you confirm the request from your side, 5/6 days pass and then you inform me that it was rejected by the payment operator, I am attaching all 4 requests that are currently sent to me for confirmation and payment and require them to be approved by the payment operator immediately, and not to use tricks to keep the funds as confirmed by you and then have them rejected by the payment operator.

Ticket numbers

10910108,

10910121 and

10910135.

After every chat I get told please come back in 2-3 hours and yet still no help at all.

All I get told is come back and it's the same every time. I have attached screenshots of the chats which always say the same yet I withdrawal from many casinos and I never have this problem except from casinos that don't want to payout or that refuse to.

Hello,

I am filing a complaint against Betwinner Casino due to a serious issue with my cashback.

On October 14, 2025, after a game crash caused by a technical error, my account was incorrectly credited, and later, 8,002 MAD was deducted to fix this mistake.

After this, I deposited exactly 2,235.73 MAD and lost it while playing, but the casino refused to pay my cashback. The system counted the balance correction in a way that denied my cashback, even though, according to their rules, I am entitled to receive 10% cashback on my lost deposit.

Customer support repeatedly refused to manually review my eligibility or to correct the system error, despite my proof and clear explanations.

This is not my fault, but I am still being denied the cashback reward I deserve.

I kindly ask AskGamblers to review my case and help me receive the cashback as per the operator’s own terms.

Please see attached screenshots and evidence.

Thank you.

Hello,

I have deposited money and won money about 15000 USD.

I wanted to withdraw but the reason was a payment error declined by the operator.

I made a second deposit via crypto to attach my address. They declined also so I wrote to support about my withdrawal and waited about 4 working days for the payment department to reply.

My account was verified.

How long should I wait to withdraw my money?

I am using Betwinner from last month, initially no KYC option was showing in withdrawal section but when I won more than Ra. 5000. They have disabled my withdraw funds option.

769232849 is my ID

After reaching them, Betwinner said to provide documents (aadhaar Card and Election Identity) so I expressed my situation to the betwinner executive and agreed on only aadhaar card but today when I going to share my aadhaar card they again demanding election's card which I don't have. Therefore I'm requesting to take strict legal action against Betwinner as they scam with player s winning amount.

So, I've created an account at Betwinner and they simply don't answer me any email and don't let me take out the money I've won. At chat they only say to wait and don't answer to the emails.

I've already sent all the required documents for the process!

I don't know what more to do, can you help me?