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Delayed Account Verification Funds Frozen for 15 Days


6 months ago
Hello AskGamblers Team,

I am submitting this formal complaint regarding my account with [Casino Name – e.g., SpinBetter / BetWinner], which has been under verification for more than 15 days now with no resolution.

Despite submitting all the required documents multiple times (more than 15 submissions), the casino’s Security Department has not provided any clarity or timeline for completing the verification process. My account remains inaccessible, and the funds inside (amount: [mention the amount if possible]) are frozen without justification.

I have repeatedly contacted support and received responses stating that my request is being processed "in turn" or "you will receive an answer soon," but no action has taken place.

This delay is causing me serious financial and emotional stress, especially since I have complied fully with all their requests. I believe this behavior might be unjustified and possibly in violation of fair gaming policies.

Here is what I am requesting:
1. Immediate resolution of my account verification.
2. Full access to my funds.
3. A clear explanation of the reasons behind the extended delay.

Please find attached all relevant communications, screenshots, and documents that I have shared with the casino.

Thank you for your support.

Best regards,
[ahmed althiyabi]
[email protected]

Discussion

User name

Dear Betwinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Dear @ahmedb4v,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Betwinner Casino Complaint Stats

Resolved 2 / 15
Avg. Amount $1,155
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

Betwinner Casino Complaints

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