Mark all as read

Settings

Notifications
Casino Complaints

I have withdrawal issue


2 years ago
I'm a college student and I started sports betting on BetWinner almost a month ago to get some extra cash if I can. I'm in India and do my transactions in INR. 3 days ago, when I was trying to withdraw my money, I got an error thrown that said send your documents to the Security Team. Till then I had already done all the verifications and also withdrawn many times.

I then contacted the Security Team via mail and sent them all the details they asked for:
1. Account ID
2. Photos of Aadhar Card (National Identity Card)
3. Official PDF download of Aadhar Card from the Government Website

Then they asked me for - "You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing)
Your face, your ID card in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible."

I even sent them that, that too multiple times. Every time they said it isn't very clear, but a phone screen can only get so clear on a photo. To counter this, I even sent them a video where I showed my mail screenshot, and my face and the Aadhar card. Then they said - "Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."

This all just seems like a ploy to get me to waste my time.
1_ss_img.png
Disputed Casino Betwinner Casino
Amount ₹5800.04

Discussion

User name

Dear Betwinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
I currently have 5800.04 INR in the website wallet. I'm allowed to play with it, but not able to withdraw it.
image.png
User name

Dear @chigi2911,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Betwinner Casino Complaint Stats

Resolved 2 / 15
Avg. Amount $1,155
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

Betwinner Casino Complaints

See all complaints for this casino