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Bonus winnings cancelled


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By Habiba
1 year ago
Hi,
I created account in Betwinner.com and make a $100 dollar deposit then they give me first deposit sports bonus. I wagered full bonus according to their terms and did not even breach a single term. After wagering bonus, 100 dollar bonus money added to my real balance. When i make a withdrawal request they demanded from me identification verification. I provided everything and completed process of verification. After that they said me specify your relation with these three persons. They randomly make a reason i don't even know any of those person. I said i don't know. They said you did a bonus abuse. They ended my bonus money winnings. Please it is my request take them my hard earned 100 dollar bonus winning. I did nothing any abuse and did not even violate any terms. When i asked to provide me a proof they did not provide and did not giving me reply of my email. It take me almost a week to wager the bonus and when i successfully wagered it they ended my bonus money. Plz give me my money
Thanks
Disputed Casino Betwinner Casino
Reason Bonus abuse
Amount $100

Discussion

User name

Dear Betwinner Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Total amount of disputed payment is PKR 27300 which is equivalent to $100.
User name

Dear @Habiba,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Betwinner Casino Complaint Stats

Resolved 2 / 15
Avg. Amount $1,155
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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