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BetVoyager Casino

Item: BetVoyager Casino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 25 reviews

6.6/10

25 reviews

Complaint Response 28 complaints

2 days avg. 28 complaints

What we like

Revolutionary Randomness Control feature proves fairness
Equal odds games available
Proprietary games, including a very large array of unique table games
Instant-play mode available
Can be downloaded to either Windows or Android devices
24/7 support via live chat, international phone, or email
Secured with SSL encryption and firewall technology

What we don’t like

Telephone calls incur international calling fees
Slot selection not as large as other casino's

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

BetVoyager Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.betvoyager.com/

Established

2007

Licences

Curacao Gaming Control Board, UK Gambling Commission

Company

Gamesys Ltd. Casinos

Affiliate Program

BetVoyager Affiliates

Languages

Czech, English, German, Hungarian, Spanish

Casino Type

Download, Instant Play, Crypto Casino

Deposit Methods

Payz, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Bitcoin, WebMoney, Yandex Money, UPayCard, Jeton

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, Payz, Skrill, Bitcoin, Trustly, WebMoney, Yandex Money, UPayCard

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per day

Currencies

Euros

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-2 hours
Bank Transfers 24-72 hours
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Randomness Control Software, Betsoft

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

(+5999) 4338840

FAQ Section

Suggest an edit

BetVoyager is an online casino that offers a wide range of gaming options to players. BetVoyager Casino features a proprietary set of games including slots, table games, and video pokers. The casino is one of the few that uses Randomness Control technology, allowing players to know that the results of every game are genuinely random without having to refer to a third-party audit. BetVoyager is licensed in the jurisdiction of Curacao, the UK Gambling Commission and is available in both instant-play or download for Windows and Android devices.

Prohibited Countries

BetVoyager does not accept players from the United States at this time. However, players from all other countries where online gambling is not illegal should have no problem registering at the casino.

Equal Odds and Randomness Control

The BetVoyager casino owned by BetVoyager is well-known for its equal odds games. Almost every casino game offered has a 0% house edge version (with optimal play), denoted with a light blue scale by the game's icon. If you withdraw after playing any of these games, BetVoyager simply deducts a 10% commission off your net winnings. In the long run, playing equal odds games will give you a much better chance of winning than you would find in virtually any other casino.

BetVoyager is also one of the only places where you can see for yourself that you are getting a fair game. The casino's Randomness Control feature gives you proof that slot reels, decks of cards, or any other game elements are randomly generated.

Games

The selection of games in BetVoyager's casino, BetVoyager, is not found anywhere else on the web. Among the most popular slots are Airplanes, Rush4Cash, Fortune Bell, Refrigerator, and Seven Wonders of the World. Each slot has its own distinctive look and feel, and many offer unique bonus features.

The table games at BetVoyager are some of the most diverse around. Roulette players can choose from American, European, Multi-Wheel, Express, and No-Zero variants. The blackjack variants include European, American, Double Exposure, Doublet, Diamond, and Blackjack Switch. Other games include Oasis Poker, Q Poker, Casino Hold 'em, Baccarat, Craps, Caribbean Advanced Poker, and many others.

BetVoyager offers six video poker variants. These are Jacks or Better, Tens or Better, Aces & Faces, Joker Poker, Double Joker, and Deuces Wild. Like most of the games in the casino, these can all be played in either normal or edge-free modes.

Support

We're pleased with the quality of BetVoyager's support department. Players can count on having a representative available at any hour of the day, 7 days a week. Assistance is available by live chat, via an international telephone number, or by email. While email support is not instant like the other two methods, BetVoyager does a good job at keeping response times fast.

Security and Fairness

BetVoyager takes player safety very seriously. All sensitive communication is protected with industry-standard 128-bit SSL encryption. This technology prevents anyone from reading your data as it travels throughout the network. Additionally, the casino uses a firewall on its network to keep criminals from stealing your information.

As mentioned above, BetVoyager does a magnificent job at reassuring players that they are getting a fair game. The Randomness Control function allows players to verify that every game they play is conducted fairly. If you are unsure of how to use Randomness Control, BetVoyager offers a very detailed guide to get you started. You can also contact the support team if you have any questions.

Complaints

Read the complaints other players have left for BetVoyager Casino. Learn more about complaints.

Show all complaints

Submit complaint

BetVoyager Casino - Trying to make a withdrawal but nothing happens

Hi, I made 3 deposits each of 50 euro by visa debit card method. They took my deposits fine straight away no problem. My account is verified and mobile and email address verified also. I have won and have a balance of 663 euros that I want to withdraw back to my payment method. It says on the account to withdraw back to the card and to click on the icon for the visa method but when I do this nothing happens.

I have sent emails after emails but no one has got back to me. All I want is for the funds to be withdrawn to me.

If you can get in touch with them and ask them to do a manual withdrawal that would be helpful as I cannot get in touch with someone and I feel like it is all a scam!

Unresolved

€663

BetVoyager Casino - No refund as promised ignored messages

Hello, The casino allowed me to register and deposit £11 but would not let me play games so the balance was and is stuck in the account, they do not have a function to withdraw. I have contacted them 6 times from 6th of April. The company have replied to me once dated 11th of April advising my deposit would be refunded shortly, Over 3 week has passed and no refund and no further replies, my balance is still in the account and I want it refunded as promised. It's a very simple request to refund as they won't let me use their site. There is simply no reason why they are holding the £11

Unresolved

£11

BetVoyager Casino - Delayed payment for 3 months and they stopped responding

Hello,

I won 6000 euros back on 16/6.

they requested I verify myself which I promptly sent over anything they asked for. two weeks later they start giving out partial payments over a couple months then late july early august everything stopped. ( they even made me switch payout methods a couple times with no luck).

I keep trying to reach them over in-site mailing service all I used to get was the automated response of " your requests are put in turn". but after 10/9 I haven't been getting any responses from them at all. with 3000 euros still pending.

I've tried multiple times to call their number with no response as well.

Unresolved

€3000

BetVoyager Casino - Not paying out winnings

BetVoyager casino greatly delays payouts.
None of the representatives of the casino respond to my letters!
I mainly play roulette. I do not use bonus offers.
Verification was completed recently, in May 2020.
I’ve been playing in this casino for a long time and is very indignant at such an attitude to regular customers !!!

Unresolved

€5369

BetVoyager Casino - Declined payment 136624 euro

Good afternoon. I want to inform you that Betvoyager casino refused to pay me 136624 euros !!! On February 19, 2019, I made 50 Euros on my deposit at Betvoyager casino and started playing Euro roulette for one number. My decision was to bet on the number 2, since I played on my system in one number and the number 2 is just my favorite number. Starting with a minimum bet, I saw a frequent fall of the number 2, so I decided to gradually increase the bet. As a result, the rate reached the maximum value of 200 euros per number! The game lasted about 4 hours in a row. Accordingly, my deposit began to grow at a high speed and reached a value of 136624evro! I have screenshots of my game that I recorded during the course of the game. Of course, it might seem incredible to you to win such an amount, but what about bets on a maximum of 200 Euros per maximum?
For my part, the game was fair and I did not use any programs and bots against the casino during the game. There were no crashes during the game. I played from a regular smartphone. After long correspondence, Betvoyager answered me: "Our security team has diligently checked and examined your games. It was concluded that there was an attempt to disrupt the RNG, and use a substitute program to generate a specific number in favor of the player.

In lieu of this and mathematical laws of probability, our security team deemed this to be impossible mathematically. As you understand, there can't be a number that keeps showing up hundreds of times while other numbers show up in a range of 10-30 times in a long game session.

We play only with honest players who do not try to find weaknesses in our system and try to exploit them. Our fairness control is for the player to know that we are honest, not for the player to try to rob us. Therefore your account is blocked. The results of your games have been nullified. Your initial deposit before you started to play is in your account, and we ask you to please created a withdrawal request for tat money so that we can process it and return your funds ". The situation when" 2 "often falls and the player in it betting more and more can not be considered fraud. Therefore, I demand to pay me my winnings soon!

Unresolved

€136624

BetVoyager Casino - Delayed verification and €900 payment

Hello,

My username at betvoyager is borbaja58. I have a problem with betvoyager casino. I opened an account there on March 2019 and so far I didn't make any withdrawal request. I have made 12 skrill deposits in a total amount of 250 euros. I didn't use any bonuses and I was mainly playing Black Jack and on a few occasions slots. By the time I made the first withdrawal, which was this October my account balance was around 1000 euros. Then I made the first withdrawal request of 400 euros and the troubles started. After 2-3 days of waiting they asked for some ID which I immediately sent. At that occasion I sent picture of my national ID and a picture of a utility bill. Then another 10 days of waiting and after that my withdrawal was canceled and the money was returned to the main balance, and the withdrawal option was disabled on the account. Then I sent an email asking what is wrong, and got a replay that I should send ID??!! I sent it again, and this time I sent a picture of me holding my driving license. After that the withdrawal option was enabled again, and this time I have made a withdrawal request of 900.09 euros. That was on 11.12.2019.
Now it has been 6 days since, and my withdrawal request is still pending.

Can anyone please help me with this?

Resolved

€900.09

BetVoyager Casino - Withdrawal/verification issue

Hi,

I deposited (very easily) EUR 100 into my BetVoyager account in good faith that it would be similarly easy to withdraw funds. To proceed with the withdrawal process I am asked to provide verification codes for email and phone number. I have checked thoroughly that the information I have given is correct. I have also clicked on the 'resend' button many times in an attempt to receive these verification codes. I have received no code. I have received nothing.

This means I am unable to continue with the withdrawal process and BetVoyager have my money.

In an attempt to resolve the matter, I tried calling their expensive support line and repeatedly got no answer. I then resorted to sending their 'support' an email and have had no response.

This is very worrying and I would appreciate some help.

Regards,

Joel

Resolved

BetVoyager Casino - Withdrawal of €200.01 not paid yet

Hello i have withdraw 200.01€ exactly.

that was on 19 February.

21 days later and i'm not paid.

I cannot open the livechat ( dead ? ) and i have sent 3 messages from my profile.

I have withdraw by skrill and on the website he is said that the withdraw is immediately.

Please could you helped me I need that money back quickly..

Rejected

BetVoyager Casino -Can't withdraw my money

So I am going to send you some pics...

pic 1: want to withdraw 50 Euros - which I deposited with Trustly. (As you can see you can only use Credit Cards, Neteller, Skrill, UPayCard, YandexMoney and Eco as a withdraw option)
pic2: since Trustly isn't there, I wanted to use the Visa Card, this is the error message I get.
pic3: The same with Neteller
pic 4: Error Message using Skrill as withdraw option.

Since I don't have an account on the other Withdraw option it is impossible for me to make a withdraw. I don't know how to make a withdraw right now, since Trustly isn't an option. And the others get all declined. So far I did write the support 2 times, but to no avail. No answer so far. So it would be great if you could help me there.

Resolved

€50

BetVoyager Casino - Non acknowledging my self-exclusion request

Hi

2 days ago I sent an email to support at Betvoyager asking to be excluded from their site, however my account is still active and I have received no reply from them. I emailed again yesterday to nudge them but again, account is still active. They have a phone number to call in their support section however it is an international number which would be very costly to call, and their 'online' chat is only through Skype which I do not have and am not about to download to my computer. I have also sent an internal email to support today through the sites messaging system.

This is really unacceptable behavior from a casino that states it adheres to the responsible gaming policy.

Unresolved

Complaint Statistics

Resolved 12

Avg. Amount $ 6,686

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.7/10 ● 25 reviews

Top reviews from our players

Gull

9 years ago

8/10

A good roulette without zero anywhere such did not see.
And control of a very interesting coincidence. A lot of games without the benefit of the casino, also like Texas Hold'em without the benefit of a casino.
Good promotions.

No live dealers and want more providers for slots eg netent or Microgaming

albalaha

9 years ago

10/10

Amazing casino with lots of no house edge games, fast payouts and above all a satisfaction of always getting the fairest randomness possible. One can actually check if the outcomes of the given games are truly random as called or not. Isn't it great?

I love this casino more than anything else specially to play roulette.

Although it has less than any obvious downside but the casino can improve upon by introducing low minimum bet baccarat and adding some spicier and attractive slots.

karuzko

9 years ago

7/10

I've just won in the BetVoyager.com tournament, got 70 place and €100.

What I like in Betvoyager?
1) The no zero roulette,
2) The low bet table.

pivanet

9 years ago

10/10

Hi everyone! I've just won in the BetVoyager tournament, got 24th place and 200 euro. Casino's terms say that I have to post somewhere about it to prove that I am a real person winning real money, so here I am.

Thanks for your attention.

basiliooo

9 years ago

7/10

BetVoyager succeeded in demonstrating the advantages of a No Zero Roulette compared to European and American versions. It was quite obvious from each days results in the tournament. I have won EUR 500 (7 place) and have to make this post to confirm that I am a real player with real winnings.

b0b0g0m

9 years ago

10/10

Hello, FYI, I play on the casino BETVOYAGER for several years. I almost do that roulette wheel and especially their "no zero". Very frankly, unlike full else I've tried, I've never felt anything fishy. I lost, I won, and all my earnings are systematically paid (I use Neteller) within 3 days.

I recommend it. In addition, I have earned 500 euros in their contest "BetVoyager Tournaments". The first prize was 5,000 euros to 20 euros for participation !!
Plus you can play with 0.01 euros, it's rare and well.

Herber

9 years ago

10/10

BetVoayger requires that their tournament winners post about their winnings, as a way of showing that they are real. That is quite cool I guess. I got place 5 in their latest Goldfish Bonanza tournament.

Inactive user

9 years ago

10/10

Lovely casino, good payouts, good customer service. I strongly recommend this casino!

Nothing to dislike. Maybe they could have Netent games.

vokaj

10 years ago

8/10

Unique games, maybe one of best rng roulette tables, lowest stakes (you can play with 0.01 euro) good tournaments.

Support is sometimes very slow and have to many departments, no live games, poker room almost always totally empty.

katemak

10 years ago

7/10

BetVoyager is a new casino for me with BetSoft casino games and I found it few months ago. When I saw that Askgamblers added this casino but with the bigger bonus of 20 euros, which I got 10 euros, but sign up from another site and the wagering its really awesome only X 7 the bonus. When I sign up there everything went just fine, opened the account got the 10 euros really fast because there was an code which needed to be insert in the bonus field. I played that 10 euros pretty fast, just because we all know the BetSoft games the minimum bet is 060 euros, just because the coin bet is from 0.2 euros.

That was it, till yesterday I got email from them for another 25 euro free chip as a present with a bit higher wagering of X 60 the bonus, from this casino, but still don't know what was the reason for them to send me a present, surely yesterday wasn't my bday! I could use the 25 euros, but I needed to verify my mobile phone, which I had some trouble, because I didn't received the code via SMS.

They don't have live chat support but I was emailing them and have to say even we communicated via email they were pretty fast I was getting the answers no more then 5 minutes, so great support they have. I started to play The Gypsy Rose video slot and I as doing just fine. I was getting the free spins ,even the bonus rounds with Tarrot cards pretty easily, so my balance was from 100 euros to 150 euros, but then that Gypsy stopped giving me nice winnings and lost it all. I was so close to wager the bonus i wagered more then half of it, but that didn't happened.

Even so that BetSoft are not my favorite slots, yesterday I really enjoyed playing there, but the fact they are newly casino and have already unresolved complaints I didn't like it at all. At least what every player can do is try this Askgamblers no deposit bonus, so that way you can test casino is paying or not.
Good Luck!