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BetPlays Casino

Item: BetPlays Casino
Rating: 6.2
Author: Petar M.

BetPlays Casino

The casino is restricted in your country.

Our Rating CasinoRank

6.2/10

CasinoRank

Player Rating 64 reviews

7.6/10

64 reviews

Complaint Response 34 complaints

2 days avg. 34 complaints

AskGamblers Quick Overview

BetPlays Casino comes with a basic layout, making it easier to navigate through games. The main menu is located to the side and you can switch between casino and sport. Purple is a dominant colour and the website looks modern. However, we’ve encountered some issues as we were unable to access anything from the Contact page.

By Petar M.

What we like

Accepts cryptocurrencies
Various offer of casino games
Deposit limits can be set instantly

What we don’t like

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

BetPlays Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://betplays.com

Established

2022

Licences

Anjouan Gaming Board

Company

Creative Alliance N.V.

Affiliate Program

BePal Partners

Languages

English, Czech, French, Italian, Norwegian

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information About BetPlays Casino

BetPlays Casino is an online casino with an Anjouan licence. If you love mobile casinos, you can download an app directly from the site.

Although you won’t find many BetPlays Casino bonuses, there’s a welcome offer for new players who wish to try out the casino. The registration takes a few minutes to complete and you can start playing quickly.

But before you do, we encourage you to read our detailed casino review and learn all about the gambling site.

Deposit Methods

Visa, MasterCard, Bank Wire Transfer, Bitcoin, Ethereum, TRON, Interac, Apple Pay, Google Pay, Volt, Sofort, BLIK, MiFinity

Minimum Deposit Amount

€20

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Bitcoin, Ethereum, TRON, Interac, Volt, Sofort, Apple Pay, Google Pay

Minimum Withdrawal Amount

€20

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week, EUR 50,000 per month

Currencies

Euros, US dollars, Brazilian reals, Canadian dollars, Danish krone, Indian rupees, Norwegian kroner, New Zealand dollars, Swedish kronor, Thai baht, Binance Coin, Bitcoin, Dash, Dogecoin, Ethereum, Tether, Litecoin, Monero, Ripple, USD Coin

Verification Speed

0-72 hours

Pending Time

0-7 days

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-24 hours
Bank Transfers 3-7 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at BetPlays Casino

BetPlays Casino has several deposit and withdrawal options, which may depend on your location. You can use cards, Apple and Google Pay or one of the cryptocurrencies. Withdrawals to your bank and crypto wallet are possible, starting from €20.

The maximum withdrawal amount is set to €5,000 per week and the casino takes up to 5 working days to process your request, with the possibility of it lasting longer. Wins over €50,000 will be broken down in installments.

Game Providers

Amatic Industries, Kalamba Games, Leander Games, Pragmatic Play, Booongo Gaming, World Match, Wazdan, Felix Gaming, Concept Gaming, Oryx Gaming, WeAreCasino, Booming Games, Playson, Evoplay, Fugaso, 1x2Games, Leap, Iron Dog Studios, Belatra, Habanero, Tom Horn Gaming, Gamomat, Spinmatic Entertainment, Golden Hero Games, Spade Gaming, Espresso Games, KA Gaming, Asia Gaming, BF Games, Evolution Gaming, Ezugi, VIVO Gaming, 3 Oaks Gaming, Spribe, Inbet Games, Betsoft, Endorphina, Red Tiger Gaming, Eurasian Gaming, NetEnt, Nolimit City, Mr. Slotty, Genii, OneTouch Games, Spinomenal, SmartSoft Gaming, Yggdrasil Gaming, Ortiz Gaming, Play'n GO, Nucleus Gaming, Betsolutions, Fazi, Onlyplay, Gaming Corps, Hacksaw Gaming, Gamzix, Apollo Games, Caleta Gaming, 7Mojos, Quickspin, Swintt, BetGames, Games Global, Blueprint Gaming, Kiron Interactive, PariPlay

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games at BetPlays Casino

You can find a large number of games at BetPlays Casino. There are approximately 2,000 online slots with the casino aiming to add the latest titles as they come out. You can play the demo if you wish or deposit and play for real.

Live casino games and table games are also available and so are instant games. Each of these come in a separate category, making it easier for you to navigate and find your favourites. The search bar works well and you can sort games by providers, too.

The game section is one of the highlights of the site. It’s neatly organised and easy to use, so playing should be fun.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

BetPlays Casino’s Commitment to Responsible Gambling

BetPlays Casino is committed to responsible gambling. The site has implemented tools players can use once they access their profile.

You can set deposit limits per day, week or month. Just enter the amount and click Confirm. It’s possible to cool-off and ask for self-exclusion. Cool-off option is visible in your account, but to self-exclude, you must send an email.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English

Customer Support at BetPlays Casino

There are several ways in which you can contact customer service. Live chat can be activated from the main menu and one of the agents will be there with you.

We contacted support this way and are pleased to report that it works well. We asked the agents about the missing Terms and Conditions link and they thanked us for pointing the issue out, promising to make it available for users. We’re happy to report that after a day or so, the missing link appeared on the site, allowing players to read everything about the casino before joining.

Overall, chat support works well and agents are friendly and ready to help. There’s a contact us page where you can find Help Centre, email and an option to call the casino. However, we weren’t able to click on anything and the page felt buggy.

The messenger apps work well though, even though icons are low resolution. The FAQ section exists, but we found no questions. Hopefully, the casino will address and update this so that players can navigate the side more easily and get the help if needed.

Suggest an edit

Complaints

Read the complaints other players have left for BetPlays Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal's been pending since April 14th

I recently joined BetPlays a couple of weeks ago.

I deposited a bunch of times on April 13-14, for a total of $5500.

I finally won my money back and have had a withdrawal pending for $5000 since April 14.

Every day I ask the live chat, and it’s always the same answer: “Our team is experiencing a high volume of customers, please be patient”.

I emailed the VIP manager, and they are of no help.

I don’t know what to do to get my money back. I didn’t even win big; it’s just my initial deposit.

Resolved

$5000

24 days withdrawal

3300$ withdrawal for 24 days. Every day is the same answer on the chat Hi! Sadly our meeting got postponed, but I'm insisting on it taking place as soon as possible. I will get a hold of them and follow up on your case. I am so sorry for this delay and will be very insistent on handling your case with priority. I know it's taking too long and I really appreciate your understanding and patience.

Resolved

$3300

Withdrawal request from Betplays unresponsive

I am submitting this complaint regarding a delayed withdrawal request with BetPlays. I requested a withdrawal of $1240 on March 7, 2026, and it has still not been processed without any clear explanation.
No bonus funds were used, there have been no account violations, and all verification requirements have been completed. Despite contacting support several times through live chat and email, I have only received generic responses and no resolution.
I request AskGamblers’ assistance in resolving this matter and ensuring my withdrawal is processed

Resolved

$1240

Withdrawal not processed

Dear Sir or Madam,

I registered with this casino at the end of 2024 and was aware that there are many negative reports on Trustpilot, with a score of around 1.4 from nearly 100 reviews. However, since there had been no unresolved complaints here up to that point and the user score was okay, I deposited minimal amounts 2–3 times — particularly because 300% bonus offers (with a win limit) are sent by email almost weekly.

On March 1st, I requested a minimal withdrawal of 89 euros to my bank account and completed the KYC process. The next day I was asked to verify my mobile number, which I did, and on the evening of March 2nd the casino confirmed that everything had now been completed and that the withdrawal would be processed in accordance with the terms and conditions.

According to the casino’s terms and conditions, they allow themselves a maximum of 5 business days for this. Yesterday I asked about it, and they said they would forward it, and of course since then nothing has happened again. I also find it very concerning when you have to follow up yourself, especially when it is a small amount and the casino has already granted itself a generous 5 business days.

I would be glad if the matter could now be concluded at the operator level and thank you in advance.

< first name removed >

Resolved

€89

I requested a withdrawal of €2,000 via cryptocurrency on Monday, 02.02.2026

I am submitting this complaint regarding an overdue cryptocurrency withdrawal from Betplays.com.

I requested a withdrawal of €2,000 via cryptocurrency on Monday, 02.02.2026 at 12:00 (Withdrawal ID #255099080).

Betplays support informed me that withdrawals require up to 5 business days. This timeframe has now passed, and the withdrawal remains unpaid.

Despite multiple follow-ups via live chat and official email:
• I have not received a TXID
• I have not received a confirmed processing date
• I have not been asked to provide wallet verification
• Support repeatedly states that the withdrawal is “handled by another department” and that they cannot provide any timeframe

The only responses I receive mention “workload in the relevant department” without any concrete update or resolution.

During this time, I continue to receive automated bonus and deposit promotion emails, while my withdrawal remains pending.

I have not been informed of any rule violations, bonus issues, wagering requirements, or missing documents. I have also not been told that any action is required from my side.

Additionally, while researching this issue, I noticed multiple similar complaints from other players describing identical responses and delays, suggesting this may be a repeating pattern rather than an isolated case.

I am requesting AskGamblers’ assistance to help obtain:
• Completion of the withdrawal, or
• A clear and specific written explanation for the delay

All correspondence and screenshots can be provided if required.

Thank you.

Resolved

Payment not processed since 9 days

Dear AskGamblers Team,

Unfortunately, once again I need your assistance with processing my withdrawal, this time from BetPlays Casino.

Around two weeks ago, I made my first deposit at BetPlays and received a sports bonus. I used the sports bonus only for sports betting, while my deposited funds were used in the casino. Before doing so, I contacted BetPlays live chat support to confirm whether this was allowed, and they confirmed that it was.

Using my deposited funds, I won several hundred dollars playing casino games. After that, I also completed the wagering requirements for the sports bonus. After that i played a little and in total, my balance reached $1,568.

I successfully passed the KYC verification and requested a withdrawal of the full amount on 26.01.2026. Two days after submitting the withdrawal request, I contacted live chat support and was informed that everything was fine and that I should wait up to 5 working days for the withdrawal to be processed.

After this period had passed and I still had not received my payment, I contacted support again. This time, I was told that my withdrawal had been escalated to the relevant department to speed up the process. I waited another day and contacted support once more, as the delay was becoming unreasonable, but I was informed that there were still no updates.

I informed BetPlays that I would wait one final day, and if the withdrawal was still not processed, I would be forced to submit a complaint to AskGamblers.

In summary:

Withdrawal requested on 26.01.2026

Withdrawal amount: $1,568

The withdrawal has still not been received

I kindly ask BetPlays Casino to clearly specify when exactly the payout will be processed and sent.

If the AskGamblers team requires any additional information, such as live chat transcripts, betting history, withdrawal requests, or any other supporting documents, I will gladly provide them.

Resolved

Withdrawal Delayed for 10 Days With No Updates

Hello AskGamblers team,

I would like to file a complaint regarding BetPlays Casino and the ongoing delay of my 2,000€ withdrawal, which has now been pending for ten days without any proper communication.

I have contacted the casino multiple times during this period, but I have only received generic answers through live chat. Every time, I am told that my case has been “forwarded to the relevant department,” yet I have not received a single direct update, timeframe, or explanation for the delay. No one from the withdrawals or financial team has reached out to me at all.

This lack of transparency and communication is extremely frustrating. The funds belong to me, and a ten-day delay without any meaningful response is unacceptable.

I kindly ask AskGamblers to assist in getting:

A clear update on the status of my withdrawal.

A confirmed timeframe for when the payment will be processed.

An explanation for the delay and lack of communication.

I am ready to provide any necessary screenshots, chat logs, or account details to support my claim.

Thank you for your help.

Resolved

€2000

Casino has not paid me any withdrawals in the last 2 months

Hi!

Betplays.com hasn't paid any withdrawals to me in the last 2 months of using them! Their withdrawal page is very suspect! The withdrawal page doesn't even allow me to specify how I want to withdraw money (i.e. Via Credit card, skrill, bitcoin etc). It's very poorly designed and looks 100% ingenuine IMO.

I've contacted Betplays.com multiple times via email and their Live Chat! Always "stock-standing" answers saying I need to wait "5 working days and then their payments team will contact me"! Nope, nothing, Nada, zilch, no emails from their payments team ever after 5 working days!

I've emails showing correspondence between me and BetPlays.com and images of my Live Chat conversations all saying I need to wait 5 working days!

Enough is enough! I'm here because I've had enough of waiting and I need intervention! I'm not a door-mat!

Regards,

< first name removed >

Resolved

$1022

Wrongfully Confiscated funds

Betplays.com accused me of violating their T&C and then suspended my account and kept all my winnings/funds which was over $17,000..

This was after I had requested a payout of $7000 and it took them over 7 business days before any response. They first responded the payout was undergoing further review then suspended me without any evidence of violating wagers and stole all my funds.

I had previously completed withdrawals of $4000 and $1500 without issue.

Thank you for looking into this matter.

Resolved

Account blocked and funds seized

I signed up with BetPlays in February 2025 and deposited CAD35 to get a 100% welcome bonus, the first of three they offer. I did well, rolled over the bonus, got my documents validated, requested a withdrawal, and was paid CAD402. In receiving this payment, BetPlays established trust with me. The withdrawal took 8 days, but I did get paid.

A few weeks later, I deposited CAD50 to take advantage of their second welcome bonus, but I lost this. Soon after, I deposited CAD100 to get their third and final welcome bonus. I did very well and got my balance up over 1,000CAD. I requested a withdrawal of CAD600 and continued to play, both in the sportsbook and casino, while waiting for the funds to arrive.

I started to realize that something was wrong after the 8-day mark had passed. I was still doing well in both sports betting and casino play, with my balance now over CAD1,000 again, while waiting for this CAD600 payment. I requested an update repeatedly from the customer support chat feature, but each time I was told it was escalated and with the Finance department. So I continued to be patient. And that's when I started reading some of the reviews.

I always take online sportsbook/casino reviews with a grain of salt -- almost all websites have some negative reviews from people claiming not to have been paid. But something was different about BetPlays. There was a clear pattern. Numerous people were reporting that they had won -- amounts of money from the hundreds to the thousands -- then subjected to very long withdrawal times, only to be told they had violated rules 3, 9, and sometimes 16, of BetPlays terms and conditions, their account closed and their funds seized. Here on AskGamblers, there are almost two dozen complaints exactly of this nature. TrustPilot is absolutely littered with them. And I began to worry a great deal.

And then this past Monday, it happened. Just like all the others. I woke up to an email from BetPlays, lobbing the exact same set of accusations at me. Saying I contravened rules 3, 9, and 16 of their terms and conditions, offering no evidence to support the accusation. They seized my balance of CAD1,043.01 and presumably cancelled the withdrawal of the additional CAD600 I was awaiting, for a total of CAD1,643.01 in seized funds that are rightfully mine. All I did was place sports bets and play slots in the casino. I had had a great run of bets, particularly on world football, and they have taken it all away.

I of course have not done any of the things described in rules 3, 9, or 16, but I doubt that will matter. In other complaints I have seen on this platform, BetPlays seems to send evidence through the shadows to AskGamblers, and the matter is suddenly resolved in the operator's favour. Nevertheless, I have no choice but to lodge this complaint, because BetPlays has acted unethically and this complaint is thus justified.

I believe their accusations are dubious because they paid me my first withdrawal request of CAD402. It was only after I had a particularly successful run of sports bets and casino play that, all of a sudden, they had decided I broke rules. To me, this proves that they are acting in bad faith. If I had been breaking the rules, wouldn't they have seen it before paying me my first withdrawal request? I didn't change my behaviour. I believe they simply do not want to pay out players who win over a certain threshold. All players should be cautioned.

I have been betting on sports online for 25 years, on several dozen different website platforms. And I have been paid every single dollar, from every single online sportsbook and casino, that I have requested. I have never had winnings seized by an operator banning me entirely from the website. Until now. BetPlays is the first.

I am requesting payment in the amount of CAD1,643.01. This this complaint, I am attaching all online chat conversations I had regarding the unpaid CAD600 withdrawal, a screenshot of the withdrawal itself in a "pending" status, a screenshot of the email indicating the withdrawal was declined, a screenshot of the email indicating I had been banned from the site, and finally a screenshot of the email showing the approved withdrawal for CAD402 that I received on 8 February 2025.

Resolved

Complaint Statistics

Resolved 30

Avg. Amount $ 1,071

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.6/10 ● 64 reviews

Top reviews from our players

Lawwz

2 years ago

10/10

The payment options offered by this casino are diverse and convenient. From credit cards to e-wallets, I can choose the method that suits me best for deposits and withdrawals.
Transactions are processed quickly and securely, which is crucial for any online player.

Olesia76

2 years ago

10/10

One of the standout aspects of this online casino is its dedication to exclusive game releases. They frequently introduce new and exciting titles that are not available on other platforms, giving me a chance to discover fresh gaming experiences. It's thrilling to be among the first to try out these exclusive games, adding a sense of anticipation and novelty to my gameplay.

Gilly188

2 years ago

9/10

Fast payouts are one of the key reasons why I keep coming back to this online casino. When I strike a big win, I can rest assured that my funds will be processed swiftly and efficiently. The hassle-free withdrawal process and prompt payment reflect the casino's commitment to customer satisfaction, and it's a quality that truly sets them apart.

Etana

2 years ago

10/10

The live chat support team deserves applause for their exceptional service. They are prompt, knowledgeable, and always ready to assist with any inquiries or concerns I may have. Whether I need help with a game, a bonus offer, or a technical issue, the live chat support ensures that I never feel left in the dark. Their friendly and professional approach adds to the overall positive experience.

Keshawn34

2 years ago

10/10

The game variety at this online casino is simply astounding. From classic slots to progressive jackpots, from blackjack to poker, and from roulette to speciality games, there's never a shortage of options. The diverse selection ensures that every visit to the casino is filled with excitement and the opportunity to explore new games, which helps me keep boredom at bay.

Melendezz

2 years ago

10/10

When it comes to security, Betplays casino leaves no stone unturned. With robust encryption technology and advanced security measures in place, I feel confident that my personal and financial information is safeguarded. The peace of mind I have while playing at this platform allows me to focus on the thrill of the games without any worries.

EmmaLuca

2 years ago

9/10

Thanks to the online roulette strategies shared by Betplays , I've witnessed a remarkable improvement in my game. The expert tips and techniques have helped me make more informed decisions and achieve better results.

Jonafrancis

2 years ago

10/10

The virtual slots at this online casino take the gaming experience to a whole new level. The visually stunning graphics, innovative features, and frequent bonus rounds keep me engaged and coming back for more.

Antonip

2 years ago

9/10

I feel completely at ease knowing that betplays casino prioritizes fair and secure gaming. Their commitment to protecting my personal information and ensuring the safety of my financial transactions is commendable.

Warredy

2 years ago

10/10

I highly recommend this online casino for its fast and secure payment options. Deposits and withdrawals are processed quickly, giving me peace of mind. The customer support is also outstanding. They are responsive, knowledgeable, always go the extra mile to assist players.

BetPlays Casino News

Read all news about BetPlays Casino, check for updates and stay tuned for exclusive bonuses.

Promotion Claim Wager-Free Daily Spins Until the End of June at Betplays Casino

If you're a member at Betplays Casino, you will qualify for 5 daily spins when you deposit €50 or more once a month. You can enter until 30 June, and your total deposit defines how many daily spins you'll qualify for.Daily Spins OfferIf you'd like more chances to play your favourite online slots, Betplays Casino gives you an opportunity to log into your account every day and claim 5 casino spins.To get involved, you need to be a member at the casino and click the opt-in button on the casino's promotional page.You'll automatically become eligible for the daily spins when you deposit €50 or more during the promotional period.After a qualifying deposit, you can log into your account every day until 30 June to claim your spins.To claim your daily spins (which don't require a further deposit), simply log in to your account daily and contact the customer service team. They will credit the spins directly to your account.Get More SpinsThe amount of spins you receive every day depends on how much you deposit. Here's how it works:A deposit of €/$50+ qualifies for 5 daily spins of €/$0.05 eachA deposit of €/$100+ qualifies for 10 daily spins of €/$0.10 eachA deposit of €/$250+ qualifies for 25 daily spins of €/$0.10 eachA deposit of €/$500+ qualifies for 50 daily spins of €/$0.15 eachA deposit of €/$1000+ qualifies for 100 daily spins of €/$0.15 eachYou must log in daily as you cannot claim any missed spins, and the maximum amount won from any set of spins is €100. You must use the spins within seven days, and there are no wagering requirements.As always, we wish you luck and advise you to check the casinos' terms and conditions before you play.

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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Promotion Join the BetPlays Tournament for a Chance to Win a Wedge of the €10,000 Prize Pot!

BetPlays Casino is organizing an exciting tournament for its players with a chance to win some really cool prizes! The guaranteed prize fund is €5,000 for each of the two rounds, and all you have to do to qualify is place the minimum required bet amount of €0.20 and make at least one spin in one of the participating games.The first tournament starts on 24 February and lasts until the 27th. The second round will start on 1 March and end on 5 March.How to WinWe already explained how you enter the tournament, but how do you win? The real money bets you make in the participating games get summed up and ranked on the leaderboard for this BetPlays Casino tournament.One euro equals 10 points, and only the bets you make during the tournament count.Only bets made in the following games count: Super Burning Wins, Buffalo Power: Hold and Win, Solar King, Luxor Gold: Hold and Win, Book of Gold: Multichance, Treasures of Fire: Scatter Pays, Hit the Bank: Hold and Win, Rich Diamonds: Hold & Win, Wild Burning Wins recalled, Lion Gems: Hold and Win, Book Del Sol, Legend of Cleopatra Megaways, Book of Gold: Classic, Wolf Power Hold and Win, and Hot Burning Wins.What Are the Prizes?Even though prize pots are the same for both tournaments, individual awards differ in these two rounds. For example, the main prize in the first tournament is €1,200, and in the second €2,000. Here’s the complete award list:First Tournament:1st Place Prize: €1,2002nd Place Prize: €1,0003rd Place Prize: €8004th Place Prize: €7005th Place Prize: €500Prizes will be awarded for positions 6-10 too, and they will be €300, €200, €150, €100 and €50, respectively.In the second tournament, the prizes will be awarded to the top five players as follows:1st Place Prize: €2,0002nd Place Prize: €1,3003rd Place Prize: €10004th Place Prize: €5005th Place Prize: €200In case two players finish the tournament with the same result, the one who scores first will win the higher prize.If you have any questions or doubts, feel free to use our dedicated forum topic.Good luck!