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BetPlays Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 64 reviews
7.6/10
64 reviews
Complaint Response 29 complaints
2 days avg. 29 complaints
What we like
  • Home to plenty of providers
  • More than 10+ payment methods
  • Accept fiat & cryptocurrencies
  • Mobile friendly games
  • Support available on social media channels
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BetPlays Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betplays.com
Established
2022
Licences
Anjouan Gaming Board
Affiliate Program
Languages
Italian, Chinese, Swedish, Spanish, Danish, Turkish, German, French, Portuguese, English, Finnish, Korean, Greek, Norwegian, Vietnamese, Russian, Arabic, Romanian, Thai
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

BetPlays Casino is an online casino and sports betting site home to hundreds of games for players around the world. Players can choose from a list of software providers, including Pragmatic Play, Playson, Wazdan and more.

When players visit the casino they can pick from a list of supported languages and the casino can be accessed on most devices, including smartphones and tablets. 

The casino is also fully licensed and regulated by the Autonomous Island of Anjouan. 

Restricted Countries and Territories

The casinos' terms and conditions have listed some restricted countries; players from these countries will not be allowed to create an account. The listed countries include players from France, the Netherlands, Spain, Bulgaria, the United Kingdom and the USA. 

Mobile Gaming

Mobile gaming is supported too. The casino is available on most devices, including the latest smartphones and tablets. There is no app to download Players can open the casino through a mobile browser for access to their game selection and casino features. 

Security and Fairness

 There are no issues with security and fairness either. The casino uses high levels of SSL encryption methods to protect sensitive information at all times. The casino also tests its games for randomness with a random number generator, so players are in safe hands. 

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Complaints

Read the complaints other players have left for BetPlays Casino. Learn more about complaints.

Show all complaints
BetPlays Casino - Payment not processed since 9 days
Dear AskGamblers Team,

Unfortunately, once again I need your assistance with processing my withdrawal, this time from BetPlays Casino.

Around two weeks ago, I made my first deposit at BetPlays and received a sports bonus. I used the sports bonus only for sports betting, while my deposited funds were used in the casino. Before doing so, I contacted BetPlays live chat support to confirm whether this was allowed, and they confirmed that it was.

Using my deposited funds, I won several hundred dollars playing casino games. After that, I also completed the wagering requirements for the sports bonus. After that i played a little and in total, my balance reached $1,568.

I successfully passed the KYC verification and requested a withdrawal of the full amount on 26.01.2026. Two days after submitting the withdrawal request, I contacted live chat support and was informed that everything was fine and that I should wait up to 5 working days for the withdrawal to be processed.

After this period had passed and I still had not received my payment, I contacted support again. This time, I was told that my withdrawal had been escalated to the relevant department to speed up the process. I waited another day and contacted support once more, as the delay was becoming unreasonable, but I was informed that there were still no updates.

I informed BetPlays that I would wait one final day, and if the withdrawal was still not processed, I would be forced to submit a complaint to AskGamblers.

In summary:

Withdrawal requested on 26.01.2026

Withdrawal amount: $1,568

The withdrawal has still not been received


I kindly ask BetPlays Casino to clearly specify when exactly the payout will be processed and sent.


If the AskGamblers team requires any additional information, such as live chat transcripts, betting history, withdrawal requests, or any other supporting documents, I will gladly provide them.
staus Unresolved
$1568
BetPlays Casino - Account blocked and funds seized
I signed up with BetPlays in February 2025 and deposited CAD35 to get a 100% welcome bonus, the first of three they offer. I did well, rolled over the bonus, got my documents validated, requested a withdrawal, and was paid CAD402. In receiving this payment, BetPlays established trust with me. The withdrawal took 8 days, but I did get paid.

A few weeks later, I deposited CAD50 to take advantage of their second welcome bonus, but I lost this. Soon after, I deposited CAD100 to get their third and final welcome bonus. I did very well and got my balance up over 1,000CAD. I requested a withdrawal of CAD600 and continued to play, both in the sportsbook and casino, while waiting for the funds to arrive.

I started to realize that something was wrong after the 8-day mark had passed. I was still doing well in both sports betting and casino play, with my balance now over CAD1,000 again, while waiting for this CAD600 payment. I requested an update repeatedly from the customer support chat feature, but each time I was told it was escalated and with the Finance department. So I continued to be patient. And that's when I started reading some of the reviews.

I always take online sportsbook/casino reviews with a grain of salt -- almost all websites have some negative reviews from people claiming not to have been paid. But something was different about BetPlays. There was a clear pattern. Numerous people were reporting that they had won -- amounts of money from the hundreds to the thousands -- then subjected to very long withdrawal times, only to be told they had violated rules 3, 9, and sometimes 16, of BetPlays terms and conditions, their account closed and their funds seized. Here on AskGamblers, there are almost two dozen complaints exactly of this nature. TrustPilot is absolutely littered with them. And I began to worry a great deal.

And then this past Monday, it happened. Just like all the others. I woke up to an email from BetPlays, lobbing the exact same set of accusations at me. Saying I contravened rules 3, 9, and 16 of their terms and conditions, offering no evidence to support the accusation. They seized my balance of CAD1,043.01 and presumably cancelled the withdrawal of the additional CAD600 I was awaiting, for a total of CAD1,643.01 in seized funds that are rightfully mine. All I did was place sports bets and play slots in the casino. I had had a great run of bets, particularly on world football, and they have taken it all away.

I of course have not done any of the things described in rules 3, 9, or 16, but I doubt that will matter. In other complaints I have seen on this platform, BetPlays seems to send evidence through the shadows to AskGamblers, and the matter is suddenly resolved in the operator's favour. Nevertheless, I have no choice but to lodge this complaint, because BetPlays has acted unethically and this complaint is thus justified.

I believe their accusations are dubious because they paid me my first withdrawal request of CAD402. It was only after I had a particularly successful run of sports bets and casino play that, all of a sudden, they had decided I broke rules. To me, this proves that they are acting in bad faith. If I had been breaking the rules, wouldn't they have seen it before paying me my first withdrawal request? I didn't change my behaviour. I believe they simply do not want to pay out players who win over a certain threshold. All players should be cautioned.

I have been betting on sports online for 25 years, on several dozen different website platforms. And I have been paid every single dollar, from every single online sportsbook and casino, that I have requested. I have never had winnings seized by an operator banning me entirely from the website. Until now. BetPlays is the first.

I am requesting payment in the amount of CAD1,643.01. This this complaint, I am attaching all online chat conversations I had regarding the unpaid CAD600 withdrawal, a screenshot of the withdrawal itself in a "pending" status, a screenshot of the email indicating the withdrawal was declined, a screenshot of the email indicating I had been banned from the site, and finally a screenshot of the email showing the approved withdrawal for CAD402 that I received on 8 February 2025.
staus Resolved
BetPlays Casino - Withdrawal has been delayed for 10 days

Hello everyone,

I have been awaiting my withdrawal to my crypto wallet since March 4, 2025. I made two deposits to the casino and also played with bonus funds, which were fully wagered, resulting in the balance being credited to my real account.

I have contacted support almost daily. Initially, I was informed that the withdrawal process could take up to five days and that I needed to ensure my account was fully verified. To that end, I submitted all necessary documents three times to ensure nothing was missing for verification.

Since March 11, support has informed me that an escalation is in progress to determine why the funds have not yet been sent to my account. My account remains active; I can log in and perform all actions like deposits and withdrawals. However, my bonus and player account balances are now zero. I had a total balance exceeding €3,500 but, after continued play, I canceled the withdrawal once before March 4 and subsequently requested a withdrawal of €3,300, which is still pending.

The casino has not provided any estimated time of arrival (ETA) for when I will receive my funds or explained why my withdrawal is still pending. Therefore, I am writing this complaint in hopes that you can assist me in resolving this issue. I can provide all necessary screenshots from communications between myself and support (which is always available—a significant positive point) if needed.

I have also access to the BP Camp loyalty program but for a couple of days I have been unable to purchase bonuses from the store, the support says that the gamification module is under maintenance, a screenshot is also attached.

My username is Ernestmus at BetPlays.

Thank you for your help!

staus Resolved
BetPlays Casino - Delayed Withdrawal 6000 CAD

Hello.

I deposited 200 CAD onto Betplays Casino on October 14th.

On October 16th I made a withdrawal for 6000 CAD and I have still yet to receive it.

I see on their TOC it says 3-5 days. Now after contacting them numerous amounts of times, I am still to receive any update whatsoever and keep being told that it has been escalated and to be patient.

Before I made my withdrawal I sent in every document that was asked for to verify my account. I did not use a single bonus for this website, strictly gambled only my initial deposit and climbed it up to 6000. Also, my deposit was through e-transfer and my withdrawal as well so there should be no issue there.

I’m making this dispute as I have seen multiple other complaints about the same issue and those users being told they have violated terms of multiple accounting and money laundering. I want to get my complaint in especially before they try that on me. Those seem to be the popular ways they try to use to not have to pay out winnings and I would like to state that I have not breached a single thing on their TOC.

I have used many different platforms before and I do things the right way. I never take bonuses, I just deposit money and then try to win some by placing sports bets. That’s it, that’s all.

I will attach my initial deposit and the withdrawal.

Please let me know if there is anything else you would need for this. I just would like to settle this and rightfully receive a 6000 CAD withdrawal,

Thank you.

staus Resolved
$6000

Complaint Statistics

Resolved 24
Avg. Amount $ 1,031
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
7.6/10 64 reviews

Top reviews from our players

Nice design and bonus program just to get your attention. It´s made just to get your money and you will never see it again. Don´t illuse yourself. Everything is thinked to get new incaut customers

Betplays is a complete fraud. I have always followed all the site's rules, but when trying to withdraw 707 BRL (Brazilian Real) all hell broke loose. After 7 days without receiving it (the withdrawal period is long enough for you to lose patience and cancel it), I went to the customer service and they started with all possible excuses. First they said that the deadline was still up, then they said they were overloaded and, finally, they alleged breach of rules and attempted money laundering (yes, reader, this is shocking). Finally, they blocked my account and dishonestly stole my money. Don't waste your money, dear bettor. Never deposit on this site, it is a fraud and scam. Probably even their license is fake.

Their games, and the newest game they have come with. I think it is very funny, and, if you're bored one day. You can decide on your own, how long you can sit there and play

I think it is, to few bonuses to get for free, and the chat sometimes are very slow. Many times, i had to reset the page to come back to the agent, again.

Amazing platform, expansive game selection, and great customer service. Fast deposit and withdrawals... Supports many cryptocurrencies. Just try it out!!!

With Betplays, I have a lot of options for the sports wagers I can make. There are some good withdrawal limits on the platform for both the bets and games I can play there. I also love that I got a deposit bonus from the jump with 250 extra spins.

I do think that this platform is promising but there are some limited options for responsible gambling. I do want them to focus on casinos but I feel like betting is at #1. I hope that it can fix the restrictions too but I know it's still small.

Fast replay from support. They help if you need help. But it’s always the same reply. 5 days for pending is normally standard. It’s standard in casino withdrawals. Yes standard before 15 years.

Only 1 withdrawal request can be active. You have to wait 5-7 days of pending the request. That means if you want to play you can only loose. You never get your winnings. Can’t understand how people can say that this casino is good.

The slot games are particularly impressive, with thrilling gameplay and the potential for significant winnings. If you want an exciting and trustworthy casino with great bonuses, look no further.

When it comes to deposit bonuses, this online casino truly knows how to reward its players. Their deposit bonus offers provide me with additional funds or bonus spins based on my deposits, allowing me to extend my gameplay and increase my chances of winning I also have the opportunity to explore the casino's offerings and potentially win big right from the start.

The casino games on Betplays are fantastic, with smooth gameplay and impressive graphics. I particularly enjoy their slot games, which are both entertaining and rewarding. Whether I'm in the mood for adventure, fantasy, or classic slots, they have it all.

I've had the pleasure of playing at this online casino for several months now, and it consistently exceeds my expectations. The bonuses they provide are not only lucrative but also fair, giving me a real chance to win big.

The variety of games available is fantastic, from classic table games to thrilling slots. Speaking of slots, they have a vast collection that caters to various themes and playstyles. I highly recommend this casino to anyone seeking a top-quality gaming experience.

BetPlays Casino News

Read all news about BetPlays Casino, check for updates and stay tuned for exclusive bonuses.

Claim Wager-Free Daily Spins Until the End of June at Betplays Casino
Promotion Claim Wager-Free Daily Spins Until the End of June at Betplays Casino

If you're a member at Betplays Casino, you will qualify for 5 daily spins when you deposit €50 or more once a month. You can enter until 30 June, and your total deposit defines how many daily spins you'll qualify for.Daily Spins OfferIf you'd like more chances to play your favourite online slots, Betplays Casino gives you an opportunity to log into your account every day and claim 5 casino spins.To get involved, you need to be a member at the casino and click the opt-in button on the casino's promotional page.You'll automatically become eligible for the daily spins when you deposit €50 or more during the promotional period.After a qualifying deposit, you can log into your account every day until 30 June to claim your spins.To claim your daily spins (which don't require a further deposit), simply log in to your account daily and contact the customer service team. They will credit the spins directly to your account.Get More SpinsThe amount of spins you receive every day depends on how much you deposit. Here's how it works:A deposit of €/$50+ qualifies for 5 daily spins of €/$0.05 eachA deposit of €/$100+ qualifies for 10 daily spins of €/$0.10 eachA deposit of €/$250+ qualifies for 25 daily spins of €/$0.10 eachA deposit of €/$500+ qualifies for 50 daily spins of €/$0.15 eachA deposit of €/$1000+ qualifies for 100 daily spins of €/$0.15 eachYou must log in daily as you cannot claim any missed spins, and the maximum amount won from any set of spins is €100. You must use the spins within seven days, and there are no wagering requirements.As always, we wish you luck and advise you to check the casinos' terms and conditions before you play.

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Join the BetPlays Tournament for a Chance to Win a Wedge of the €10,000 Prize Pot!
Promotion Join the BetPlays Tournament for a Chance to Win a Wedge of the €10,000 Prize Pot!

BetPlays Casino is organizing an exciting tournament for its players with a chance to win some really cool prizes! The guaranteed prize fund is €5,000 for each of the two rounds, and all you have to do to qualify is place the minimum required bet amount of €0.20 and make at least one spin in one of the participating games.The first tournament starts on 24 February and lasts until the 27th. The second round will start on 1 March and end on 5 March.How to WinWe already explained how you enter the tournament, but how do you win? The real money bets you make in the participating games get summed up and ranked on the leaderboard for this BetPlays Casino tournament.One euro equals 10 points, and only the bets you make during the tournament count.Only bets made in the following games count: Super Burning Wins, Buffalo Power: Hold and Win, Solar King, Luxor Gold: Hold and Win, Book of Gold: Multichance, Treasures of Fire: Scatter Pays, Hit the Bank: Hold and Win, Rich Diamonds: Hold & Win, Wild Burning Wins recalled, Lion Gems: Hold and Win, Book Del Sol, Legend of Cleopatra Megaways, Book of Gold: Classic, Wolf Power Hold and Win, and Hot Burning Wins.What Are the Prizes?Even though prize pots are the same for both tournaments, individual awards differ in these two rounds. For example, the main prize in the first tournament is €1,200, and in the second €2,000. Here’s the complete award list:First Tournament:1st Place Prize: €1,2002nd Place Prize: €1,0003rd Place Prize: €8004th Place Prize: €7005th Place Prize: €500Prizes will be awarded for positions 6-10 too, and they will be €300, €200, €150, €100 and €50, respectively.In the second tournament, the prizes will be awarded to the top five players as follows:1st Place Prize: €2,0002nd Place Prize: €1,3003rd Place Prize: €10004th Place Prize: €5005th Place Prize: €200In case two players finish the tournament with the same result, the one who scores first will win the higher prize.If you have any questions or doubts, feel free to use our dedicated forum topic.Good luck!

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