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BetPlays Casino

BetPlays Casino
Welcome Bonus

200% up to €2000 + 50 Free Spins

Our Rating CasinoRank
6.5/10
CasinoRank
Player Rating 71 reviews
7.6/10
71 reviews
Complaint Response 35 complaints
2 days avg. 35 complaints

AskGamblers Quick Overview

BetPlays Casino comes with a basic layout, making it easier to navigate through games. The main menu is located to the side and you can switch between casino and sport. Purple is a dominant colour and the website looks modern. However, we’ve encountered some issues as we were unable to access anything from the Contact page.

What we like
  • Accepts cryptocurrencies
  • Various offer of casino games
  • Deposit limits can be set instantly
What we don’t like
  • Contact us page doesn’t work properly
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BetPlays Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2022
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Czech, French, Italian, Norwegian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information About BetPlays Casino

BetPlays Casino is an online casino with an Anjouan licence. If you love mobile casinos, you can download an app directly from the site.

Although you won’t find many BetPlays Casino bonuses, there’s a welcome offer for new players who wish to try out the casino. The registration takes a few minutes to complete and you can start playing quickly. 

But before you do, we encourage you to read our detailed casino review and learn all about the gambling site.

play video Vido Title
StallCation
StallCation

Complaints

Read the complaints other players have left for BetPlays Casino. Learn more about complaints.

Show all complaints
I requested a withdrawal of €2,000 via cryptocurrency on Monday, 02.02.2026
I am submitting this complaint regarding an overdue cryptocurrency withdrawal from Betplays.com.

I requested a withdrawal of €2,000 via cryptocurrency on Monday, 02.02.2026 at 12:00 (Withdrawal ID #255099080).

Betplays support informed me that withdrawals require up to 5 business days. This timeframe has now passed, and the withdrawal remains unpaid.

Despite multiple follow-ups via live chat and official email:
• I have not received a TXID
• I have not received a confirmed processing date
• I have not been asked to provide wallet verification
• Support repeatedly states that the withdrawal is “handled by another department” and that they cannot provide any timeframe

The only responses I receive mention “workload in the relevant department” without any concrete update or resolution.

During this time, I continue to receive automated bonus and deposit promotion emails, while my withdrawal remains pending.

I have not been informed of any rule violations, bonus issues, wagering requirements, or missing documents. I have also not been told that any action is required from my side.

Additionally, while researching this issue, I noticed multiple similar complaints from other players describing identical responses and delays, suggesting this may be a repeating pattern rather than an isolated case.

I am requesting AskGamblers’ assistance to help obtain:
• Completion of the withdrawal, or
• A clear and specific written explanation for the delay

All correspondence and screenshots can be provided if required.

Thank you.
Status solved Resolved
Payment not processed since 9 days
Dear AskGamblers Team,

Unfortunately, once again I need your assistance with processing my withdrawal, this time from BetPlays Casino.

Around two weeks ago, I made my first deposit at BetPlays and received a sports bonus. I used the sports bonus only for sports betting, while my deposited funds were used in the casino. Before doing so, I contacted BetPlays live chat support to confirm whether this was allowed, and they confirmed that it was.

Using my deposited funds, I won several hundred dollars playing casino games. After that, I also completed the wagering requirements for the sports bonus. After that i played a little and in total, my balance reached $1,568.

I successfully passed the KYC verification and requested a withdrawal of the full amount on 26.01.2026. Two days after submitting the withdrawal request, I contacted live chat support and was informed that everything was fine and that I should wait up to 5 working days for the withdrawal to be processed.

After this period had passed and I still had not received my payment, I contacted support again. This time, I was told that my withdrawal had been escalated to the relevant department to speed up the process. I waited another day and contacted support once more, as the delay was becoming unreasonable, but I was informed that there were still no updates.

I informed BetPlays that I would wait one final day, and if the withdrawal was still not processed, I would be forced to submit a complaint to AskGamblers.

In summary:

Withdrawal requested on 26.01.2026

Withdrawal amount: $1,568

The withdrawal has still not been received


I kindly ask BetPlays Casino to clearly specify when exactly the payout will be processed and sent.


If the AskGamblers team requires any additional information, such as live chat transcripts, betting history, withdrawal requests, or any other supporting documents, I will gladly provide them.
Status solved Resolved

BetPlays Casino Complaint Stats

Resolved 30 / 32
Avg. Amount $1,061
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
7.6/10 71 reviews

Top reviews from our players

I recently played Treasure Quest Slots on BetPlays, and it was an exciting experience! The treasure-hunting theme, vibrant graphics, and fun sound effects make the game very engaging. It offers fair payouts with a solid RTP of 96.2%, and the bonus rounds and jackpots keep things interesting. I played on my phone, and it worked smoothly without any issues. BetPlays’ customer support was quick to assist when I had a question, which gave me confidence in the platform. The only improvement I’d suggest is a simple guide for beginners to understand the features better.

I’m always thrilled to check out Betplays’ regular promotions. Their loyalty rewards program is top-notch—earning bonuses just for playing makes it feel like the platform truly appreciates its players. Plus, the VIP deals are amazing.

I’ve found the sportsbook to be a game-changer for me. Betplays’ detailed analytics and live stats helped me strategize better, and it’s paid off big time. With every game, I feel like I’m improving as a bettor, thanks to their insightful features.

Inactive user
1/10

Do. Not. Bet. Here. They will steal your money.
Before they stole 7k from me and closed my account for no reason i liked them. But now that theyre claiming im a cheater for being an expert in my field, I dont like them at all and frankly think their behavior is illegal and believe everyone should be warned.
Do. Not. Bet. Here.

Just closed my account for claiming im a cheater. All i do is bet on mma and combat sports. Thats all i did. If youre good at something they will steal your money and call you a cheater and theres absolutely nothing you can do about. For this reason I warn everyone and rate this casino a 0 and it shouldnt even be running. This is the only casino in my lifetime of 200+ casinos that has stolen my money and is claiming lies to keep it. If you value your money dont bet here. There are at least 199+ casinos that are better and more trustworthy.

Withdrawals take 2 weeks anyway. This is the most authentic review askgamblers will receive from this website.

Hello! I wanted to share my experience of playing on the BetPlays website, I registered, made a deposit and played more than once, received a bonus after wagering it, 1300 euros remained on the balance, after which I decided to withdraw money, passed verification, provided payment card details, the site confirmed everything, all this was on 09/16/24 and today, 09/30/24, they blocked my account and told me that the money would be returned to me because I violated points 3, 9, 16, after reading that I violated it turned out that they found out that I was laundering money, which greatly sanctioned me since I provided them with a bank statement where it is clearly visible that my salary is transferred to this bank account, this is point 9, point 16 says that the incorrect use of bonuses, but how can they be used incorrectly? they gave me a bonus, I either played it back or not, I honestly played it back and won money that they decided not to pay out, point 3 says that you can't use a multi-account, although I didn't do that either, my wife once went into her account from my phone to play and it turned out that it wasn't allowed.

They have good bonuses! Have good customer service(i mean the attitude)! But be super super super careful, all those are fake. All those are their trick to cheat your money! Watch out the good reviews, those must be fake reviews. On this website, if u win a little bit, they will pay u! But if u want to withdraw more than C$1000, you wo have a chance to see your money! They won't let u take it out, the customer will keep copy paste the same words to u! Keep telling u your case is urgent process,but u will get 0 response! Just wait forever,can't see your money

Stay away from it! If you lose,that s ok! If u win,they won't let u withdraw the money! I have 1300 withdrawal pending for two weeks! I inquire couple times, the customer service keep telling u the relevant department is processing my case…but so far I get 0 response from them. Never ever this situation happened before in other place…

Not much to like about this site. Reading all the reviews it's extremely dangerous to play here. I will share my story below. More than likely if you win money they won't pay and if you lose money they will invite you to their vip program. Both experiences I had with Betplays.

I have been playing on Betplays for over 2 years. After about a year I was invited into their vip program. I ended getting my account to 41k. When I went to withdraw for the first time in over 2 years there was no reply from the team. After about 2 weeks they blocked me from the site and said they will not pay my winnings. The sent a link to their terms and conditions but never state what term or conditions I broke. They essentially stole the money I won. I have contacted a lawyer and will proceed to get my money. After reading Trustpilot reviews it seems this is a common move by betplays.com. Please avoid at all costs.

Nice design and bonus program just to get your attention. It´s made just to get your money and you will never see it again. Don´t illuse yourself. Everything is thinked to get new incaut customers

Betplays is a complete fraud. I have always followed all the site's rules, but when trying to withdraw 707 BRL (Brazilian Real) all hell broke loose. After 7 days without receiving it (the withdrawal period is long enough for you to lose patience and cancel it), I went to the customer service and they started with all possible excuses. First they said that the deadline was still up, then they said they were overloaded and, finally, they alleged breach of rules and attempted money laundering (yes, reader, this is shocking). Finally, they blocked my account and dishonestly stole my money. Don't waste your money, dear bettor. Never deposit on this site, it is a fraud and scam. Probably even their license is fake.

Their games, and the newest game they have come with. I think it is very funny, and, if you're bored one day. You can decide on your own, how long you can sit there and play

I think it is, to few bonuses to get for free, and the chat sometimes are very slow. Many times, i had to reset the page to come back to the agent, again.

Amazing platform, expansive game selection, and great customer service. Fast deposit and withdrawals... Supports many cryptocurrencies. Just try it out!!!

BetPlays Casino News

Read all news about BetPlays Casino, check for updates and stay tuned for exclusive bonuses.

Claim Wager-Free Daily Spins Until the End of June at Betplays Casino
Promotion Claim Wager-Free Daily Spins Until the End of June at Betplays Casino

If you're a member at Betplays Casino, you will qualify for 5 daily spins when you deposit €50 or more once a month. You can enter until 30 June, and your total deposit defines how many daily spins you'll qualify for.Daily Spins OfferIf you'd like more chances to play your favourite online slots, Betplays Casino gives you an opportunity to log into your account every day and claim 5 casino spins.To get involved, you need to be a member at the casino and click the opt-in button on the casino's promotional page.You'll automatically become eligible for the daily spins when you deposit €50 or more during the promotional period.After a qualifying deposit, you can log into your account every day until 30 June to claim your spins.To claim your daily spins (which don't require a further deposit), simply log in to your account daily and contact the customer service team. They will credit the spins directly to your account.Get More SpinsThe amount of spins you receive every day depends on how much you deposit. Here's how it works:A deposit of €/$50+ qualifies for 5 daily spins of €/$0.05 eachA deposit of €/$100+ qualifies for 10 daily spins of €/$0.10 eachA deposit of €/$250+ qualifies for 25 daily spins of €/$0.10 eachA deposit of €/$500+ qualifies for 50 daily spins of €/$0.15 eachA deposit of €/$1000+ qualifies for 100 daily spins of €/$0.15 eachYou must log in daily as you cannot claim any missed spins, and the maximum amount won from any set of spins is €100. You must use the spins within seven days, and there are no wagering requirements.As always, we wish you luck and advise you to check the casinos' terms and conditions before you play.

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Join the BetPlays Tournament for a Chance to Win a Wedge of the €10,000 Prize Pot!
Promotion Join the BetPlays Tournament for a Chance to Win a Wedge of the €10,000 Prize Pot!

BetPlays Casino is organizing an exciting tournament for its players with a chance to win some really cool prizes! The guaranteed prize fund is €5,000 for each of the two rounds, and all you have to do to qualify is place the minimum required bet amount of €0.20 and make at least one spin in one of the participating games.The first tournament starts on 24 February and lasts until the 27th. The second round will start on 1 March and end on 5 March.How to WinWe already explained how you enter the tournament, but how do you win? The real money bets you make in the participating games get summed up and ranked on the leaderboard for this BetPlays Casino tournament.One euro equals 10 points, and only the bets you make during the tournament count.Only bets made in the following games count: Super Burning Wins, Buffalo Power: Hold and Win, Solar King, Luxor Gold: Hold and Win, Book of Gold: Multichance, Treasures of Fire: Scatter Pays, Hit the Bank: Hold and Win, Rich Diamonds: Hold & Win, Wild Burning Wins recalled, Lion Gems: Hold and Win, Book Del Sol, Legend of Cleopatra Megaways, Book of Gold: Classic, Wolf Power Hold and Win, and Hot Burning Wins.What Are the Prizes?Even though prize pots are the same for both tournaments, individual awards differ in these two rounds. For example, the main prize in the first tournament is €1,200, and in the second €2,000. Here’s the complete award list:First Tournament:1st Place Prize: €1,2002nd Place Prize: €1,0003rd Place Prize: €8004th Place Prize: €7005th Place Prize: €500Prizes will be awarded for positions 6-10 too, and they will be €300, €200, €150, €100 and €50, respectively.In the second tournament, the prizes will be awarded to the top five players as follows:1st Place Prize: €2,0002nd Place Prize: €1,3003rd Place Prize: €10004th Place Prize: €5005th Place Prize: €200In case two players finish the tournament with the same result, the one who scores first will win the higher prize.If you have any questions or doubts, feel free to use our dedicated forum topic.Good luck!

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