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Betmaster Casino has been terminated due to being unresponsive. Consider these instead:

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Betmaster Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 45 reviews
7.2/10
45 reviews
Complaint Response 48 complaints
2 days avg. 48 complaints
What we like
  • Live chat is available 24/7
  • Mobile friendly design
  • User-friendly lobby
  • Available in several languages
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betmaster Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betmaster.com
Established
2016
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Dutch, Finnish, German, Norwegian, Hungarian, Polish, Portuguese, Romanian, Spanish, Azerbaijani, Greek, Kazakh, Korean, Turkish, Bulgarian, Chinese, Japanese, Ukrainian, Hebrew, Arabic, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Betmaster Casino is an online casino and sportsbook which is powered by multiple software providers like NetEnt, Play'n GO, Microgaming, Quickspin, Thunderkick, Betsoft, GameArt, Spinomenal, Evolution Gaming and Blueprint Gaming. The site is home to several casino games which includes slots and table games and they can be enjoyed instantly through a web browser. The casinos primary language is in English but it is available in several others too. Members can also choose to play through their mobile casino. Betmaster Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America and Turkey. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Betmaster Casino even has a mobile version of their site for players who like gaming on the go. Players won't need to worry about downloading an app because the mobile casino is available through a compatible mobile browser

Security and Fairness

The casino takes security seriously, which is why they use a high level of encryption to help protect players personal and financial transactions. Data will always be encrypted before it is transmitted over the internet. 

They also use a random number generator so players can rest assured that every time they play they will get fair and random results. 

StallCation

Complaints

Read the complaints other players have left for Betmaster Casino. Learn more about complaints.

Show all complaints
Betmaster Casino - Intentionally delaying the verification and payment for over two months

Dear AskGamblers Team,

I am writing to file a formal complaint against Betmaster Casino for intentionally delaying the verification and withdrawal process for over two months. It is very clear to me that these delays are not due to genuine verification needs, but are instead a deliberate strategy to avoid processing my legitimate withdrawal request.

Here is a chronological summary of the issue:

• April 23: Betmaster requested a document, which I promptly provided.

• April 30 & May 6: I followed up to ask why my withdrawal was still pending.

• May 8: My withdrawal request was once again cancelled. They asked for a document showing a deposit to the casino, which I provided, but then they unexpectedly demanded an entire monthly bank statement, a fact they only communicated several days later after repeated questioning.

• May 12 & 13: I followed up again, only to receive vague, repetitive, non-answers. Still, they did not clearly inform me that they required a full statement.

• May 21: They decided to request bank statements up to the present day, despite the withdrawal being for a win from over a month earlier. I explained that my bank only provides official statements at the start of the following month, and that May’s statement was not yet available. They didn’t care and said to wait until I got them (this has become a repeated thing they do over and over again).

• June 7: I finally received and submitted the full statement. Unsurprisingly, this was not enough for Betmaster. Instead, they now demanded statements from a other bank accounts used to fund this account which statements I already delivered and the one that I only transfer funds out. There have been no incoming transfers to the “gaming account” from any other source; I have explained this repeatedly and even provided screenshots showing that the balance is from winnings at other casinos.

Despite all this, Betmaster insists on seeing account statements from another bank account that has no connection to the funds deposited or the winnings in question. This is clearly an impossible request designed to stall the process indefinitely. Also, they demand it till the current date which would make me have to wait again till the start of July, and I think it is pretty obvous they will just continue to demand documentation up to the current date, even though the win they are "verifying" happened more than two months ago. And as before, I cannot obtain those statements from the bank until the start of July.

This behavior from Betmaster is not only unreasonable, but I believe it is a clear violation of fair play and responsible gambling practices. Their verification process is non-transparent, constantly shifting, and designed to wear down the player into giving up on their winnings.

I kindly ask AskGamblers to step in and mediate this dispute, as I am being denied access to my rightful winnings without any legitimate justification.

Thank you for your assistance.

Sincerely,

staus Resolved
€978

Complaint Statistics

Resolved 42
Avg. Amount $ 2,523
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.2/10 45 reviews

Top reviews from our players

Have posted earlier a positive review about fast btc withdrawal. I would like to be known that this is not the case anymore. Have made my last deposit via btc, have tried to made a wd of cca 40€ via btc, but now they have implemented that withdrawals are possible after 24 hrs after deposit, this is just stupid, especially for btc deposits and withdrawals. For me this is a firm no, so I will not play there again since I lost my money not being able to withdraw.

Hello Nitroboj, Hope you are doing well. First of all, thank you for both of your reviews, one positive and another negative. As we told you in our Live Chat conversation, both positive and negative feedback is very important to us since it helps us to improve our product. We are happy to notify you that the withdrawal logic for crypto currencies was changed, there is no more a time limit to withdraw funds. We can also see that before you were able to withdraw your funds successfully, so we really hope you can give us another chance. Also, please kindly be advised that your freebet is still waiting for you. Please let us know if you have any further questions, Thank you.

user avatar

Fast registration and great welcome bonus. The email support team response is very fast, they respond in few minutes but not solving the problemas. The odds are ok.

Timeframe that I was given to first verify my account: 14 business days!!!

In their website they state:
"
- Quick registration by phone number
- Instant withdrawal of winnings
- Wide selection of events and disciplines
- Betting in 2 clicks
- Anonymity
"
So there it goes "Anonymity" and "Instant withdrawal". Just hope that after those 3 weeks they pay my winnings.

Hi Jorgevieira1967, Thank you very much for you feedback. We are very sorry that you have had this inconvenience with our KYC process. Yes, indeed the verification is generally not needed when withdrawing funds, however in some rare cases it may be requested by our Security Department. The verification process usually takes less than 14 business days, but in some cases may take up to 14 business days according to the company's rules. Based on the date when you left your comment, you should have successfully withdrawn all your winnings by now. But if there is any further issue, please don't hesitate to reach out again to our Live Chat support (please also mention that Betmaster representative asked you to reach out again via Askgamblers) and we will be happy to assist you. Thank you!

user avatar

I stumbled upon Betmaster casino a few days ago when I noticed them on Askgamblers list of new casinos. They interested me as they offered a 100% bonus for first deposit and didn't seem to have any bad reputation. The bonus had 50x wagering requirement, which isn't ideal but also isn't too bad. So I decided to sign up and claim it.

The sign up was fast and I made a deposit of 20eur. I got the bonus right away so I had 40eur balance and 1000eur wagering to meet. I did check the casinos' terms and conditions and didn't see any particular restricted games so I wanted to reach out to customer support. Although they do have a live chat, it seems that they work limited hours so I wasn't able to get in touch with them which is a shame. Only then I realized why there weren't any specific restricted games. At first I got confused as I was seeing only a few games from each provider but then I realized it was because the "Popular" games filter was on. I was worried that there were only a few games at the casino which thankfully wasn't the case.

At first I decided to play Mustang Gold slot. I played with minimum bets, managed to get a bonus quickly and got my balance over 60eur. Then I decided to play the Book of Oz which I have played just a few times. I didn't have a good run on it and I lost my balance without a single feature or any win over 30x bet. A few days later I got my first free spins which were a part of the welcome bonus. I had 10 free spins on Crazy Monkey slot and I won just a few cents which I played out on the same slot.
 
Overall I had a good time at Betmaster casino. I think they have a very wide game selection and I was pleased with the options they had. None of the games lagged so that was good too. However, the only downside is the fact that their live support isn't available 24/7. I would consider depositing there again, as aside from lack of support assistance I have no complaints.

Hi Blondie! Thanks a lot for finding time to leave such a detailed feedback about our product. We really appreciate that you mentioned our Live chat service that you didn't like, since any feedback is valuable and gives us an opportunity to improve our service. I am so sorry that you didn't have a proper support on time as expected, but I want to assure you that this issue has been fixed by now and our Live Chat is available 24/7. You can check it out when have time ;) Thank you!

user avatar

I like this game. Without any markups and markups, I can say that this is a casino that deserves the highest respect. There are many advantages.
Simple / fast / clear registration, without any hours of verification and without any additions to sending / checking documents.
User-friendly / simple / intuitive interface of the site, easy to use and convenient.
Withdrawal usually takes a matter of seconds, which is a huge plus for the user. Bring on the Kiwi wallet, money wallet dropped for a second. The most convenient / popular methods are implemented for the input / output of funds.
Everything is very simple and fast. Betmaster casino offers great promotions. For example, tennis Monday / basketball Wednesday / hockey Friday / juicer.
Within the framework of loyalty, a lot has really been done for users. I do courses in Betmaster, to be honest, every day, a myriad of different courses and honestly never regretted that I chose this BC.
BC without excess realistically a respected. I'll give you a solid five.

Hi Zeliboba! Wow, thank you very much for such a detailed feedback, we are so happy to read about such a good experience we were able to provide you! We are constantly working on creating positive user experiences, so we really hope to provide you with even better experience when using our service :) Thank you!

user avatar

Great sportsbook and casino! Great welcome bonus, you get both sports and casino bonus, rollered over sports bonus easily. Made my first withdrawal today via BTC and it only took about 3 minutes to show up! Crazy fast! Very nice and easy to manoeuvre site. :) Excellent!

Hi Nitroboj! Thanks a lot for such a positive feedback, we are pleased that you enjoyed your experience with us! We will be happy if check out our new features and participate in other promotions we are constantly adding to the website.

user avatar

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