Complaint #21 BetBoro Casino

Not received my money

By Ashley C.

7 years ago

Message on forum

My account has been fully verified and I submitted a withdrawal on the 17th September via bank transfer for £10. As I had never used this method before and Betboro would not let me withdraw back to my card i deposited with I didn't want to withdraw my whole balance at once as I was concerned. I actually received this money the next day and thus decided to withdraw the rest (£192) on the 18th September to the same account using exactly the same details.

Several days later I received an email from Betboro saying there was something wrong with my bank details and they needed me to clarify them (they were exactly the same as which was used before). I then replied back to the email providing them with the same details again. Since then I have had absolutely nothing. The money shows as being paid on my betboro account but I have not received anything into my account.

I contacted live chat on the 26th and they told me there was a problem on their end and I should receive the money in a few days, this has not happened and they are now ignoring my emails.

Disputed Casino BetBoro Casino

Reason Delayed payment

Amount £192

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Christie15

• United Kingdom • 1 reviews

7 years ago

Wheyyyyy. Money hit my account.

Before I love you and leave you I'll just remind you once again of that subject access request and also reiterate that my request in valid in any form whatsoever. Incase you were in any doubt I've kindly copied some information from the ICO for you.

...............................................

How do we recognise a request?
The GDPR does not specify how to make a valid request. Therefore, an individual can make a subject access request to you verbally or in writing. It can also be made to any part of your organisation (including by social media) and does not have to be to a specific person or contact point.

A request does not have to include the phrase 'subject access request' or Article 15 of the GDPR, as long as it is clear that the individual is asking for their own personal data.

......................

It's been a pleasure guys. I'll look forward to receiving my personal data no later than Friday.

BetBoro Casino

• Representative

7 years ago

Thank you!

Christie15

• United Kingdom • 1 reviews

7 years ago

The SAR was made directly via email in the appropriate form. The law states that i do not have to make the request in any specific form. Therefore my request was valid.

You are the ones who keep replying and bringing up issues that were not raised in the first instance, you are therefore wasting your own time and highlighting to everybody how you treat genuine customers.

What you are doing is libeling me by throwing around false accusations of multi accounting.

@askgamblers money has still not been received / cleared therefore this complaint is still active. Betboro make their own decisions to continue to reply to messages, nobody is forcing them.

BetBoro Casino Complaint Stats

Resolved 18 / 24

Avg. Amount $2,612

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

BetBoro Casino Complaints

See all complaints for this casino

Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Unresolved

€1,900

Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Unresolved

€2,401

No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Resolved

€6,601

Casino not paying

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

Resolved

£1,956

Ignoring my request to withdraw and emails

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.