Complaint #14 BetBoro Casino

Refuses to pay winnings due to unjustified accusations

By James P.

8 years ago

Last week I won some money at Betboro Casino. I deposited £100 and received a bonus. I won £1527 playing slots. I did not break any of their rules while playing and cashed out.

After a few days they asked me to send in ID documents. I sent everything and received an email a few days later. They said that my documents had been accepted but that my IP address had been used before and that they would not pay me my winnings. My IP has not been used before at their casino. Althought I don't think there'll be anything I can say to get this through to them so I thought I had no choice but to post here. I'm not sure how they justify their position with vague accusations which I have no way to defend myself against. So perhaps they could show this proof of theirs to Askgamblers. No one in my flat has used my computer or entered my Betboro account without my knowledge. This is not a fair way for a casino to treat their winners.

Thanks for reading. I hope this can be resolved.

Disputed Casino BetBoro Casino

Reason Declined payment

Amount £1527

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf BetBoro Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

BetBoro Casino

• Representative

8 years ago

We have forwarded all the relevant information that you have requested.

Please, contact us again in case you need anything additional.

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team is awaiting BetBoro Casino team to provide the required information.

BetBoro Casino

• Representative

8 years ago

Dear Sir,

As we have checked in more details your account, we would like to inform you that our Risk and Fraud department has detected multiple accounts and clearly a bonus abuse which is against the terms and conditions of our offer and the General Terms and conditions of Betboro.
Please see below the relevant term from our Welcome offer that it was breached from your side:

6. All bonuses are available only once per account, IP address, E-mail address, telephone number, payment method (e.g. Debit / Credit Card, Neteller, etc.) and shared computer (e.g. public library or workplace). We reserve the right, in the sole and sole discretion, to disclose customers or customer groups or withhold all offers.

All the data are available upon request for the relevant authorities in case of any dispute.

As for the AskGamblers Team all the proves are available upon request in order to resolve the complaint.

Kind Regards,
Betboro Team

BetBoro Casino Complaint Stats

Resolved 18 / 24

Avg. Amount $2,612

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

BetBoro Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

BetBoro Casino Complaints

See all complaints for this casino

Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Unresolved

€1,900

Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Unresolved

€2,401

No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Resolved

€6,601

Casino not paying

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

Resolved

£1,956

Ignoring my request to withdraw and emails

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.